BOSSDesk
About BOSSDesk
BOSSDesk Pricing
Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for BOSSDesk
1 - 5 of 110 Reviews
Ryan
Verified reviewer
Construction, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
No programming knowledge No problem
My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.
PROSEase of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
CONSWith the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.
Reason for choosing BOSSDesk
Cost and ease of deployment.
Reasons for switching to BOSSDesk
Was going to expire, was an onsite appliance to manage, very hard to configure and maintain.
Kurt
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Best Help Desk software we've ever used
Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.
PROSThe installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.
CONSReporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.
Ginger
Used free trial
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
Technology Specialist
It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.
Kyle
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
HOC IT review
It has been great. We have really tuned it well and it works great for our current environment. We use more and more features everyday as we get things setup and settled.
PROSIt's ticket management system. It has worked wonders for us. Both with helping us internally and externally with other vendors
CONSIts not always the best when reporting a PCs activity. Sometimes it won't catch that a computer is online and display current info
Adam
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great Solution for your business!
Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.
CONSWould like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.