# ChangePlan vs Freshservice - 2026 Comparison - Software Advice

> ChangePlan vs Freshservice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization.

Source: https://www.softwareadvice.com/change-management/changeplan-profile/vs/freshservice

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ChangePlan vs Freshservice

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Updated June 15, 2026

# ChangePlan vs. Freshservice: 2026 Comparison

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Updated June 15, 2026

# ChangePlan vs. Freshservice: 2026 Comparison

Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.

Free Expert Guidance

Real Human Advice

1M + Businesses Helped

Product comparison

Compare up to 3 products side-by-side

+

Add product

[](https://www.softwareadvice.com/change-management/changeplan-profile/)

[ChangePlan](https://www.softwareadvice.com/change-management/changeplan-profile/)

4.8

[(4)](https://www.softwareadvice.com/change-management/changeplan-profile/reviews/)

Starting Price

Not provided by vendor

Free trial

Free version

Pros:

Not enough reviews

Cons:

Not enough reviews

Who uses ChangePlan

Based on 4 reviews

-   Top use case: Change Management (100%)

100% of users recommend this product

[](https://www.softwareadvice.com/help-desk/freshservice-profile/)

[Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)

4.5

[(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)

Starting Price

$19.00per month

Free trial

Free version

Pros:

-   Customer Support
-   Features

Cons:

-   Reporting
-   Pricing

Who uses Freshservice

Based on 733 reviews

-   Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%)
-   Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%)

83% of users recommend this product

[](https://www.softwareadvice.com/change-management/changeplan-profile/)

ChangePlan

4.8

[(4)](https://www.softwareadvice.com/change-management/changeplan-profile/reviews/)

[](https://www.softwareadvice.com/help-desk/freshservice-profile/)

Freshservice

4.5

[(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)

+

Add product

Add product

## User satisfaction

* * *

4.8

Based on 4 reviews

Ease of use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.8

4.5

Based on 733 reviews

Ease of use

4.6

Value for money

4.4

Customer support

4.6

Functionality

4.3

## User interface

* * *

## Key features

Features selected based on 737 reviews from Contract Management

* * *

Access Controls/Permissions

N/A

Alerts/Escalation

N/A

Automated Routing

N/A

Change Planning

5.0

Change Tracking

5.0

Collaboration Tools

N/A

Access Controls/Permissions

4.3

Alerts/Escalation

4.2

Automated Routing

4.4

Change Planning

N/A

Change Tracking

N/A

Collaboration Tools

3.4

### Wondering if these products fit your needs?

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LexiAdvisor for 8 years

### Wondering if these products fit your needs?

Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.

LexiAdvisor for 8 years

## Integrations

* * *

[

Workday HCMNot enough reviews

](https://www.softwareadvice.com/psa/workday-hcm-profile/)

[

OpsGenieNot enough reviews

](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[

HarvestNot enough reviews

](https://www.softwareadvice.com/project-management/harvest-profile/)[

JiraNot enough reviews

](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)

## Reviews

* * *

N/A

JC

Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees

"The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple."

May 15, 2026

AD

Akshay D.IT ManagerInformation Technology and Services, 201-500 employees

"The main drawbacks are the cost of premium features, limited flexibility in some reporting options, and the learning curve associated with advanced workflow customization."

Jun 10, 2026

## Customer support

* * *

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7

Chat

## Training options

* * *

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

## Popular Comparisons

* * *

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