--- title: "Intelligent Service Management Software Reviews, Demo & Pricing - 2026" description: "Review of Intelligent Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/change-management/cloud-service-management-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Intelligent Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Intelligent Service Management Review From $50/month Free version Free trial 1 plan Wondering if Intelligent Service Management is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Intelligent Service Management 4.4 [(24)](https://www.softwareadvice.com/change-management/cloud-service-management-profile/#reviews) Pricing Starting at $50.00 per month ### About Intelligent Service Management Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows. ISM is used in a variety of industries. It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution. Wondering if Intelligent Service Management is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Intelligent Service Management User Interface ## Popular Intelligent Service Management Alternatives Main Product Intelligent Service Management 4.4 [(24)](https://www.softwareadvice.com/change-management/cloud-service-management-profile/#reviews) Ratings Breakdown - 4.38Ease of use - 4.17Value for money - 4.46Customer support - 4.17Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(795)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) 4.7 [(145)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.72Value for money - 4.81Customer support - 4.45Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [TIKTING](https://www.softwareadvice.com/call-center/tikting-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/) 4.6 [(67)](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.51Value for money - 4.61Customer support - 4.48Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) 4.0 [(51)](https://www.softwareadvice.com/it-service/changegear-profile/reviews/) Ratings Breakdown - 3.94Ease of use - 4.12Value for money - 4.07Customer support - 3.99Functionality Pricing Available upon request Get Price ## Intelligent Service Management Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Basic $50.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Intelligent Service Management Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Intelligent Service Management Alerts/Notifications API Approval Workflow Asset Tracking Change Management Change Planning Configurable Workflow Configuration Management Customizable Branding Customizable Fields Email Management Incident Management Interaction Tracking Inventory Management IT Asset Management Knowledge Base Management Knowledge Management Mobile App Multi-Language Problem Management Project Management Reporting & Statistics Service Catalog Single Sign On Ticket Management ## Intelligent Service Management Integrations Zapier Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review ## Intelligent Service Management User Reviews ## Intelligent Service Management customer ratings - Overall rating: 4.4/5 - Total reviews: 24 ### Rating distribution - 5 stars: 12 reviews (50%) - 4 stars: 10 reviews (42%) - 3 stars: 2 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.2/5 - Customer support: 4.5/5 - Functionality: 4.2/5 --- Have you used Intelligent Service Management and would like to share your experience with others? ### It's been a great partnership. We've been using it for almost 3 years. - Overall rating: 5/5 - Reviewer: Leonardo B. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered The ITSM is really structured now. It's the most importante thing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like what I get as an administrator. Everything is conected, and simple to configure. The self-service portal and it's features is also amazing. #### Cons The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. --- ### Amazing customer experience! - Overall rating: 5/5 - Reviewer: Ryan v. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Incredible customer service, precise vehicle maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed. #### Cons Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much. #### Reasons for choosing Intelligent Service Management Precision on mileage reporting, and integration with our current RO software. #### Reasons for switching to Intelligent Service Management Specializing in automotive, it was really no competition once we compared the products. --- ### Service Management solution that will determine how you run your Service Management - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great solution for an organization that is willing to accept the vendors view of ITSM, not appropriate if your organization has mature IT but a great solution for a small company without that already. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros If you lack leadership in the IT Service Management area and are looking for a solution that will instill discipline (and you are comfortable with outsourcing those choices to a software vendor) then this solution has a lot to offer you. It imposes a way of approaching service management and if you need that outside imposition it'll do a world of good for you. It does have an increasingly modern look a feel (since being set free from CA Technologies). Uptime has also improved through a migration to AWS. --- ### Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm! - Overall rating: 5/5 - Reviewer: Nikhil D. - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths of approvals to be taken depending upon the nature of request was an added advantage. The backend update cycle is efficient since I've seen multiple update cycles and notifications for new features that are made accessible to us. SLAs could be well defined for the request chains. Creating multiple sub-units within a parent unit is one of the main reasons why we use this product as it solved our ever pressing need to restrict visibility of users and implementers from one department to peek into the stuff of others! #### Cons The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database. --- ### Great product without the complexity - Overall rating: 5/5 - Reviewer: Curtis S. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, vast features, robust workflow engine, product integration API's, low cost. #### Cons Limited CMDB capability --- ### I use the tool since 2014. Is a good IT Management tool, but needs improvement. - Overall rating: 4/5 - Reviewer: Ana Roberta N. - Industry: Newspapers - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Software for centralization the tickets; Tickets saved in cloud; The software is open for "end user" register the ticket; Approval flow works via mobile. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to set up FLOWS: incident management, demand, change, task and problem; SLA works well; Flows of APPROVAL by the system is very cool; Several organizations; Templates; Groups of service; #### Cons REPORT creation is complicated (when we have to find the corresponding tables); Difficult to create a graphics for DASHBOARD; SATISFACTION SURVEY is made by link in email and I would like mailed to the body of the email; Fields "impact", "urgency" and "priority" visible to users; The team of SUPPORT and Engineering are slow. --- ### good interface - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use and interface and the clear to understand the menu and the animation is good,the space is nicely utilized and even a user who is starting to learn can easily understand. #### Cons locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket --- ### Simple and effective product, great value for the business with easy adaptation and good additives. - Overall rating: 5/5 - Reviewer: Ana F. - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Incident and change management, easy administration and end-user compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using this product for more than two years and I can say that in this period, major changes in features and dedication to improvements make this cloud tool one of the best in the market. Simple adherence, efficiency in incident management modules and service request and assets are your strengths, easy administration and rich knowledge network for your company. I hope they continue to improve for the market that each time needs quality and confidence. #### Cons There is still a lot to do about reporting and advanced customizations, but I believe that with every new update Service Aide can listen to its partners and bring breakthroughs even in underserved areas. --- ### From the first demo of the product to the end, I've felt 100% supported and confident in the product - Overall rating: 5/5 - Reviewer: Jess M. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can customise the software to manage organisations, categorisations, workflows, SLAs, etc. to work in a way that suits your business needs. My organisational structure is pretty complex but ServiceAide has given us the ability to customise it how we need and work to the complicated structure we have. I also like the customer support chat functionality... Rather than having to log tickets for every question I want to ask, there are helpful advisers available to chat to and provide instant feedback. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others. #### Cons There are a few limitations within the software I'm finding but the good thing is, the product management team are keen to know about these things and see if it's feasible to make some changes. The other thing is that it's a very niche product. It can take some time to get your head around the way each part of the system links up with each other but once you understand it and it clicks, it's simple enough to use. --- ### It is awesome - Overall rating: 5/5 - Reviewer: pooja K. - Verified reviewer: Yes - Product usage: Used other for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. value fro money #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This is easy to use. everything is as describe, best price on beauty products and happy with timely delivery received in a good condition. Offers are good. they always have good price with great return policy. I love it. #### Cons This is easy to use. everybody can access I just love this application. I think payment method needs to be enhanced. --- Showing 1 - 10 of 24 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **14** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (795) Recently recommended **10** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **4** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Intelligent Service Management with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice