Motadata ServiceOps

RATING:

4.4

(36)

About Motadata ServiceOps

Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.

Motadata ServiceOps Pricing

Please contact Motadata for details.

Free trial: 

Available

Free version: 

Available

Asset Management in ServiceOps
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Motadata ServiceOps Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Motadata ServiceOps

1 - 5 of 36 Reviews

User Profile

Gaurav

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Great tool to monitor networks.

PROS

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

CONS

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Dharmesh

Warehousing, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Log your Service

Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation.

PROS

The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations.

CONS

User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient.

Reason for choosing Motadata ServiceOps

it’s essential to consider individual organizational needs and requirements when evaluating IT service management platforms. Alternatives like Freshservice, ManageEngine Endpoint Central, ServiceNow IT Service Management, and NinjaOne (formerly NinjaRMM) have also received positive reviews and may be suitable for different contexts1.

User Profile

Jaykumar

Verified reviewer

Telecommunications, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2018

Motadata EMS

PROS

Easy of use. GUI KPI for over all infrastructure.

CONS

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Avadhesh

Logistics and Supply Chain, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

A Comprehensive Analysis

PROS

1 Provide extensive monitoring capabilities for IT infrastructure, application and network 2.Customizable dashboards for real-time visibility into critical metrics 3Includes automation features for alerting. improving operational efficiency.

CONS

1. Some users find the initial setup and configuration process to be complex , requiring technical experties.

Gaurang

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Best Servicedesk tool for Mid Size organization

We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.

PROS

Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.

CONS

I think it would be better if they also include third party patching as part of patch management

Reason for choosing Motadata ServiceOps

due to over TCO and Features

Reasons for switching to Motadata ServiceOps

Lack of support and product features