# SmartSolve Software Reviews, Demo & Pricing - 2026 > Review of SmartSolve Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/change-management/smartsolve-profile --- [Home](https://www.softwareadvice.com/) / [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) / SmartSolve Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/change-management/smartsolve-profile/reviews/) # SmartSolve 2026: Benefits, Features & Pricing Wondering if SmartSolve is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SmartSolve 4.2 [(11)](https://www.softwareadvice.com/change-management/smartsolve-profile/reviews/) Pricing Pricing available upon request ### About SmartSolve SmartSolve is an enterprise-class quality management software for automating quality, supplier, regulatory, and risk management. With SmartSolve, organizations are empowered with best-practice workflows, document and process management, electronic signatures, audit trails, dashboards, and analytics. SmartSolve can be used to manage all aspects of the Quality Management System (QMS) with the ability to automate the most complex processes. Wondering if SmartSolve is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. ## SmartSolve User Interface ## Popular SmartSolve Alternatives Main Product SmartSolve 4.2 [(11)](https://www.softwareadvice.com/change-management/smartsolve-profile/reviews/) Ratings Breakdown - 3.91Ease of use - 4.10Value for money - 3.82Customer support - 3.73Functionality Pricing Available upon request Get Price Alternative Product [AuditBoard](https://www.softwareadvice.com/risk-management/soxhub-profile/) 4.7 [(414)](https://www.softwareadvice.com/risk-management/soxhub-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.46Value for money - 4.56Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [TeamMate Audit](https://www.softwareadvice.com/audit/teammate-am-profile/) 4.3 [(116)](https://www.softwareadvice.com/audit/teammate-am-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.17Value for money - 4.15Customer support - 4.06Functionality Pricing Starting at $0.01 per year Get Price Alternative Product [SafetyCulture](https://www.softwareadvice.com/cmms/iauditor-profile/) 4.6 [(354)](https://www.softwareadvice.com/cmms/iauditor-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.47Value for money - 4.55Customer support - 4.44Functionality Pricing Starting at A$29.00 per month Get Price Alternative Product [Scrut Automation](https://www.softwareadvice.com/product/514978-Scrut/) 4.9 [(139)](https://www.softwareadvice.com/product/514978-Scrut/reviews/) Ratings Breakdown - 4.81Ease of use - 4.68Value for money - 4.78Customer support - 4.68Functionality Pricing Available upon request Get Price Alternative Product [Hyperproof](https://www.softwareadvice.com/risk-management/hyperproof-profile/) 4.8 [(115)](https://www.softwareadvice.com/risk-management/hyperproof-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.66Value for money - 4.84Customer support - 4.54Functionality Pricing Starting at $12000.00 per year Get Price ## SmartSolve Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartSolve Features - Popular features found in Complaint Management Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Feedback Management Interaction Tracking Issue Tracking Live Chat Prioritization Quality Assurance Self Service Portal Support Ticket Management - More features of SmartSolve Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Approval Process Control Approval Workflow Archiving & Retention Assignment Management Audit Management Audit Planning Audit Trail Case Management Change Management Change Planning Change Tracking Collaboration Tools Commenting/Notes Communications Management Complaint Management Compliance Management Compliance Tracking Configurable Workflow Configuration Management Course Management Customer Complaint Tracking Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Defect Tracking Digital Signature Document Automation Document Capture Document Classification Document Coding & Control Document Generation Document Management Document Review Document Storage Document Templates Drag & Drop Electronic Signature Email Alerts FDA Compliance File Conversion File Sharing Forms Management Full Text Search Incident Management Inspection Management Internal Controls Management ISO Compliance Issue Management Mobile Access Monitoring Multi-Language Nonconformance Tracking Offboarding Onboarding Performance Metrics Policy Management Problem Management Progress Tracking Quality Control Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Risk Alerts Risk Analysis Risk Assessment Risk Management Risk Reporting Risk Scoring Role-Based Permissions Root Cause Analysis Routing SCORM Compliance Search/Filter Secure Data Storage Security Auditing Self-paced Learning Single Sign On Skills Assessment Skills Tracking Sourcing Management SSL Security Status Tracking Supplier Management Supplier Quality Control Tagging Task Management Tests/Assessments Third-Party Integrations Training Administration Training Management Transaction History User Management Vendor Master Data Management Version Control Workflow Management ## SmartSolve User Reviews Overall Rating 4.2 Ratings Breakdown 5 45% 4 36% 3 9% 2 9% 1 0% Secondary Ratings Ease of Use 3.9 Value for money 4.1 Customer support 3.8 Functionality 3.7 VR Verified Reviewer Hospital & Health Care 5001-10000 employees Used daily for less than 6 months Review source Reviewed April 2026 Solid System, Large Learning Curve 4 Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: My company recently swiched to using IQVIA for controlled document management. It is helpful for document change traceability and training. The help team is pretty responsive and has been helpful with questions and concerns. Cons: This system is complex and many employees in my company have struggled to understand the processes involved because they are not always intuitive. It takes significant time and effort to learn and transfer documents to this system from an existing system. Read More HH Honey H. Verified reviewer Medical Devices 201-500 employees Used daily for more than 2 years Reviewed March 2022 The SmartSolve Experience 4 Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic. It took some time for end users to get accustomed to the new process. We first implemented Change Management and Document Management, and it was a little rocky. The rough start was contributed by the fact that we were not sure what we wanted and how to get there. Our Project Manage did not provide the right guidance. Pilgrim was then purchased by IQVIA. With each module implementations, the process improved. IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade. Our reps \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are amazing! We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo). Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Tracking! I know who completed there task(s) and who is the bottleneck. Cons: SmartSolve's page format and browsing is a little "clunky". We are working on upgrading to version 11. Read More VR Verified Reviewer Pharmaceuticals 11-50 employees Used daily for less than 2 years Review source Reviewed July 2018 Longer implementation than expected 3 Enhanced document management and training management capabilities (First two modules that have been implemented) Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.). Cons: Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 & 2018 most of the time the website had few offerings. Read More AS Ana S. Verified reviewer Medical Devices 1001-5000 employees Used daily for more than 2 years Reviewed March 2022 Organized flows 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use of the system. All menu driven Cons: every time a change is made i have to manually clear server cache Read More VR Verified Reviewer Biotechnology 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2018 FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt. 4 Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates. Cons: Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords. Read More VR Verified Reviewer Warehousing 1001-5000 employees Used daily for less than 2 years Review source Reviewed January 2021 Many Issues, Low Support 2 Ratings Breakdown 2 Ease of use 1 Customer support 1 Functionality Pros: Compliance Focused Software with Rigidity where needed. Cons: Poor post purchase support, limited features and bad UI. Restrictions of users limited software for large company. Read More RS Ronald S. Verified reviewer Medical Practice Self-Employed Used daily for less than 6 months Review source Reviewed February 2023 Follow up 5 Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I can log in my medical follow up without having to travel. Cons: The software, over time, has very difficult times loading. Read More JW Jeff W. Verified reviewer Biotechnology 1001-5000 employees Used weekly for less than 2 years Reviewed March 2022 SmartSolve eQMS review 5 Overall the experience has been above average. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Users seem to leverage out of the box function. We can export data. We only configured and did not customize, even for integration work. Cons: For document management, I don't know of a way to see recently viewed documents. This is a feature in similar systems. Reasons for choosing SmartSolve Decision by the business based on features and requirements. Reasons for switching to SmartSolve Based on business requirements Read More JK Judith K. Used daily for less than 2 years Review source Reviewed July 2018 Documentation and reporting meet regulatory requirements 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Documentation is clear and organized. Exporting to Excel makes data analysis easy. Cons: Wish I knew more when setting up workflows - could have made them less cumbersome Read More BP Brynne P. Medical Devices 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2018 I really like the functionality of SmartSolve. 5 Easy document retrieval. Easy training management. Easy CAPA management. Easy Audit management. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that it is easy to use and administrate. I am also really have with the level of customer support that I receive. Cons: I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in. I spend a lot of time resetting passwords. 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