About CommunityRoot


CommunityRoot is a cloud-based child care solution designed for day schools and preschools. Key features offered include automated billing, custom engagement options, online payments and reporting capabilities.

CommunityRoot enables users in educational institutions to automate child registrations, create and maintain online schedules and manage communications with parents. The solution also helps users to manage after-school programs and recurring billing operations.

Additionally, CommunityRoot's users can add staff members and define their access permissions. Users can also generate custom reports and set or change engagement preferences for interaction with parents and other caretakers.

Services are offered on a monthly subscription basis that includes support via email and online live chat.



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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of CommunityRoot

Overall rating

1.00 / 5 stars

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February 2019

Crystal from Gears 2 Robots

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2019

Terrible Product Even Worse Customer Support

The list of things I dislike about this company/software could go on forever. False statements made while when inquiring about the software to get me to purchase, kicking people out of the system when payment is supposed to process, recurring billing not working, lack of customer support (24 hour support is promised, don't believe it), days would go by without receiving a response for support I had to contact their Facebook, the number that was listed on the website no longer worked, and more. Most of my issues were payment processing which is the main reason I require registration software. Towards the end the issues became customer service issues it would be practically impossible to get a hold of anyone in the company. The CEO of all people was my main contact and he did not care to address the issues I faced with the system or customer support. Overall this software has made my job more difficult and I have had to use our in-house square reader. The people in the company do not care at all to fix the issues or attempt to, they do not even bother responding. I do not recommend.

Pros

Price is not based on amount of users.

Cons

Customer service and payment processing.

Response from Wave Labs of Wave Labs, Inc.

Replied April 2019

Hi Crystal, We'd like to apologize for your negative experience with our product. This is far from our standard of support and product. Furthermore, I apologize for your experience with our interim CEO, as he is no longer with the company. We'd like to learn more about your specific situation and make things right. If you wouldn't mind contacting our founder at kevin@communityroot.com at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.