EZCare is a cloud-based childcare management solution that includes functionality for enrollment, billing, scheduling and parent engagement.

EZCare family engagement tools include EZSmiles, a mobile app that allows parents to connect with the center throughout the day and a parent portal that lets parents make payments and update child or family information.

EZCare integrates with EZ Payment Services which offers payment options such as online, automatic, mobile and in-person. Parents can choose to pay tuition using credit cards, debit cards or e-checks. When processing payments through EZ Payment Services, parent and payment information flows directly into in the EZCare system.

EZCare caters to a variety of programs such as childcare centers, preschools, daycare, Montessori schools, after-school programs, faith-based centers and more. It offers integration with third-party software providers such as QuickBooks, OneCallNow, ChildCareCRM and Constant Contact.



124 Reviews of EZCare

Overall rating

4.47 / 5 stars

Filters:

Showing 1 - 20 of 124 reviews

December 2018

Elsie from Kiddie Kollege Preschool and daycare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

EZ Care experience at KK

I use EZCARE at Kiddie Kollege, a small daycare center, to post payments, enter clients information, and post tuition. I use it to help email invoices to parents so that they may keep track of their balances. It also provides them a statement to use for tax purposes. This has taken a lot of work off the owner.

Pros

EZCARE is easy to learn. As a new user 3 years ago, I was not sure if I would be successful. But once I began to enter date and payments as well as posting tuition, I realized that the program is user friendly.

Cons

I have only had one question that I would like more support for and that is changing the way some of the form I use look. Changing the forms required some steps that I am not familiar with.

Response from SofterWare of SofterWare, Inc.

Replied January 2019

Elsie, thank you for the awesome review of EZCare hosted child care system. I am thrilled to hear about your success with the system. :) The support team would be happy to assist you with any questions you may have when working in EZCare and the forms you are using. They can be reached at (800) 220-2229. Regards, Ellen Molon, Client Relations Specialist

December 2018

lori from cox hospital

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

December 2018

Ezcare

Pros

easy to use and look up information for the children

Cons

it glitches a lot and doesn't sync with our time clock

Response from SofterWare of SofterWare, Inc.

Replied January 2019

Thank you for filling out the review for EZCare installed child care software I am glad to hear you are finding the system easy to use and look up information for the children. We have many clients using the time clock sync successfully and would like to make sure you also have the same experience. The Technical Support Team will be happy to assist you and can be reached at (800) 220-2229. Regards, Ellen Molon, Client Relations Specialist

December 2018

Kera from Cox Learning Center

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

EZcare online child care software

Pros

It is easy to look up children's info and look up our sign in and outs.

Cons

It doesn't always communicate well with our time clock system

Response from SofterWare of SofterWare, Inc.

Replied January 2019

Kera, thank you for taking your time to complete a review on the EZCare installed child care software. Glad to hear you are finding looking up children's information easy. Sorry to hear about your experience with the time clock sync. There are many clients using the time clock sync successfully and we would like to make sure you also have the same experience. The Technical Support Team would be glad to assist you and can be reached at (800) 220-2229. Regards, Ellen Molon, Client Relations Specialist

December 2018

Andrea from Shirat Hayam Center for Early Education

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

EZ Care has made a world of difference in our Center!

It’s been wonderful! Support is so helpful and kind. I am organized and I can plan ahead far better than in the past.

Pros

All of our families information is in one place! I can project my numbers and see where I have space. I can see what I will be billing out in advance. I am able to build and tweak the system to meet my exact needs!

Cons

There are too many clicks to change schedules. I wish I could copy and paste!

I can’t email both family contacts at once to include them in my center emails.

I never know if my web registration is done uploading because I have to refresh it to make the screen change.

Response from SofterWare of SofterWare, Inc.

Replied January 2019

Andrea, Thank you for taking your time to complete the review of EZCare online child care software. I love to hear that EZ Care has made a world of difference in your Center! It sounds like you've got a great idea to improve EZCare that would save lots of time. We take customer suggestions very seriously and review the Suggest & Vote site regularly when planning our product roadmaps. In 2018, we completed many clients suggested improvements from our Suggest & Vote site. If you need help entering that idea, we would be happy to assist, The Client Relations Team can be reached at (800) 220-3537. We look forward to speaking with you. Regards, Ellen Molon, Client Relations Specialist

December 2018

Melisa from Cox South

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

EZCare

Pros

I like this program because you can tell how many hours someone has been in your care.

Cons

At the center I work out we have an EZCare system connected to our time clock. Sometimes EZCare will not sync correctly.

Response from SofterWare of SofterWare, Inc.

Replied January 2019

Thank you for taking your time to complete a review on the EZCare installed child care software, Melisa. We would love to hear from you to assist with any questions you may have about the time clock sync. There are many clients using the time clock sync successfully and we would like to make sure you also have the same experience. The Technical Support Team is happy to assist you and can be reached at (800) 220-2229. Regards, Ellen Molon, Client Relations Specialist

December 2018

Khoa from Ocean View School District

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

EZCare Review

Pros

Ease of use. Very easy to pick up and use for new user. Also, customer support is very friendly and knowledgeable.

Cons

Stored credit card needs a bit more work. Sometime a credit card was stored on the server without a Vault ID that caused the user unable to launch the Insta-Charge gateway. Every time this happens I need to call customer support for help.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Thank you, Khoa, for taking your time to review EZCare's installed system. I am glad to hear you are finding the system easy to use.The Support Team is always happy to help with any questions you may have. Regards, Ellen Molon, Client Relations Specialist

December 2018

Kyley from Tender Loving Kare

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Ezcare user

Our centers switched from the original Ezcare to the online version. I love that I can access the program from anywhere and stay up to date on tuition and payments.

Pros

I like how easy it is to use and how it manages everything from parent information to billings & payments. I also love that they are constantly updating and taking suggestions from users.

Cons

The ledger can be difficult to read without viewing an invoice.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Kyley, Thank you for taking your time to complete the EZCare online child care software review. Glad to hear you are having a wonderful experience using EZCare and that it manages your parent information and billing payments. SofterWare is listening and we love getting feedback from our users. :) Regards, Ellen Molon, Client Relations Specialist

December 2018

Jaime from Lighthouse Learning Academy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

So simple!

Pros

I love how easy and user friendly it is to use compared to other software programs.

Cons

I honestly have no complaints. It so easy to use.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Jaime, Thank you for the awesome review about our installed system. I am glad to hear how much you love EZCare. Regards, Ellen Molon, Client Relations Specialist

November 2018

Anthony from YMCA

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

AMAZING

Pros

Helps us everyday at the office, makes billing parents super easy. Creating reports for our different groups are such a breeze

Cons

Does take a little time to get used to the software.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Hi Anthony, Thank you very much for taking the time to write a review. I am glad you find billing parents and Reports easy to use Our amazing Technical Support Department is always happy to help with any questions you may have. Regards, Ellen Molon, Client Relations Specialist

November 2018

Cassie from Trinity Lutheran Early Learning Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Review of EZCare

I believe EZCare is great because it's so easy to use. If there is a problem I don't hesitate to call customer service as they are always so helpful and polite.

Pros

The customer service is great, very polite and helpful. We like all of the different options for reports, and most of all how easy it is to use.

Cons

Overall we really like this product, it is hard to come up with a negativity about it (in my experience with it)

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Cassie, Thank you for taking your time to fill out the review of our EZCare2 software. I am glad to read all the nice comments about our customer service and how much you like using EZCare2. Regards, Ellen Molon, Client Relations Specialist

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

November 2018

EZCare Childcare software

Basically we can send invoices to parents and keep track of their account. Communication and scheduling are difficult.

Pros

Their Customer Service is good, and they are fairly quick to respond to difficulties.

Cons

It doesn't really meet our needs, and it's difficult to navigate. We have to open different windows for the same family in order to accomplish our goals.

The weekly printout of class roster is a waste of paper, simply giving a landscape or portrait option would be helpful.

It doesn't have texting capabilities

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Sorry to hear about your experience with EZCare. We appreciate your feedback. Our Client Relations Team would love to speak with you. The Client Relations Team can be reached at (800) 220-3537. We look forward to speaking with you. Regards, Ellen Molon, Client Relations Specialist

November 2018

Anita from Trinity Wesleyan Child cAre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

great support

We've had a great experience using EZCare!

Pros

EZCare is user friendly and their support department is wonderful!

Cons

It'd be nice if you could set up a child's tuition for multiple periods on the same line. We have some children in the summer who come every other week and I have to fill out a different line for each week.

Response from SofterWare of SofterWare, Inc.

Replied December 2018

Anita, Thank you for taking your time to complete a survey on our EZCare desk top version. I am glad to hear you are enjoying using the system. Our amazing Technical Support Department is always happy to help with any questions you may have. Regards, Ellen Molon, Client Relations Specialist

November 2018

Tara from Almost Home Academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Great for child care centers

Pros

This is so easy to use and manage child care facilities.

Cons

We often run into issues with the program crashing.

Response from SofterWare of SofterWare, Inc.

Replied November 2018

Hi Tara, Thank you for taking the survey. I am glad to hear that you find the system easy to use. Your organization currently has the installed version of EZCare which is installed on your servers. Your IT person would best be able to determine what is causing the servers issues.We do have a Hosted Version of EZCare which is stored on our servers and a Cloud Version. If I can answer any questions for you I can be reached at (800) 220-3537. Regards, Ellen Molon, Client Relations Specialist

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

EZCare is an incredible preschool software

Overall it's been a great software and they continue to improve. They're open to suggestions from the public who use the software. We've seen an increase in our time management by not having to enter every single piece of information on an account and allow the WebLink form online enrollment to handle this.

Pros

We use EZCare for the preschool located on our church campus and transitioned to it from CCM. It has an incredible way of handling family information and the fact that it's cloud-based is a HUGE plus. Our preschool workers would have to come in on snow days and log in just to send emails or texts out to parents about the snow day. Now they can send those texts/emails from the comfort of their home.

The switching of paradigms when moving from CCM to EZCare was a tough curve to get over, but EZCare has a great implementation team that teaches you along the way how to use the system that you've helped create. I like how EZCare is able to meet what you need out of a system and not restrict what's needed to one specific pattern.

While making it easy on the teachers/workers, it also helps parents with the parent portal. You can use this as a parent to make changes to your child's information on file in the system, and set up payment information/make payments. As a worker, you can use this portal to also record information. Also, online enrollment is AWESOME!

Cons

So far the only con we've had is that it did take a while to understand the changes from CCM to EZCare in how billing was processed, information was entered on accounts, etc. But truly the training team does a great job in helping you to understand through that.

Response from SofterWare of SofterWare, Inc.

Replied October 2018

Thank you for the wonderful review. Glad to hear how much you are enjoying using EZCare. I love that your teachers/workers and parents are liking the system, and that you have found online enrollment to be awesome. Regards, Ellen Molon, Client Relations Specialist.

October 2018

Jill from TLK

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

EZCare/Softerware review

NA-we have not updated to the online version

Pros

The program is easy to use. It is easy to train others to use it as well.

Cons

I don't really have a major issue with it. However, we have not switched to the online version yet. So we still have to back it up every day. That is my only compliant.

Response from SofterWare of SofterWare, Inc.

Replied October 2018

Jill , Thank you for the awesome review of our EZCare2 software. I am glad to hear you find the system easy to use. Regards, Ellen Molon, Client Relations Specialist

September 2018

Alissa from Sonshine School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2018

Ez-Care...not always so easy

Pros

The price is fantastic for the quality of customer service and for the functionality of the product.

Cons

It is not very user friendly. Even though the customer service and the help prompts are abundant, the product itself is bully and time consuming to set up. The company imported all the data from my previous software, but all the data did not move smoothly. Some data was duplicated, leaving many extra hours of editing for me.
And the editing is not easy. The financial portion of the system, though works beautifully and make my customers happy.

Response from SofterWare of SofterWare, Inc.

Replied October 2018

Alissa, Thank you for taking your time to fill out the review. A Client Relations Specialist will be in contact with you this week so we can improve your experience moving forward. Regards, Ellen Molon, Client Relations Specialist

September 2018

Jasmine from Palcare

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

EZ-CARE Review

Pros

Easy to learn, easy to find what ever I was looking like when I was looking to do a report, or last day for attendance , first day of starting, posting payments, emailing the ledgers to the parents. Easy to ready the ledgers ( for me) and explain the accounts to the parents, Support team are very helpful , every time I call I learn a lot from them.

Cons

Slowing down in the afternoons (in our time, California) a lot used to be a lot, but now it's getting better,
it's not easy to put the parents or children's pictures, I like it to be easier.

Response from SofterWare of SofterWare, Inc.

Replied October 2018

Thank you, Jasmine, for taking your time to review EZCare's hosted system. I am glad to hear you are finding the system easy to use. Please reach out to the technical support department about the slowness you are experiencing with your system. The Support Team is always happy to help with any questions you may have. Regards, Ellen Molon, Client Relations Specialist

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Ease of use

I have found that families keep up with their balances better than before. They love the "click to pay" option.

Pros

Easy to use, saves time, keeps families informed about balances.

Cons

Sometimes glitches / freezes. It does recover quickly.

Response from SofterWare of SofterWare, Inc.

Replied August 2018

Thank you for taking the time to fill out the EZCare online review. I am thrilled to read that your parents love the click to pay option. This is a popular feature in the EZCare system since it makes paying invoices easy for parents, deposits payments directly to the bank account, and is easily downloaded into the EZCare Ledger. Make sure to check out our newest feature for online registration! We would like to hear more about the glitches you are experiencing so we can look into this for you. The Client Relations Department can be reached at (800) 220-3537. Regards, Ellen Molon, Client Relations Specialist

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

August 2018

NOTezcare

Pros

It adds totals well and has areas for recording information about each student...

Cons

I was told it would work well on a Mac - however I experienced all sorts of glitches, such as copy & paste didn't work, could not highlight and delete - instead had to delete one space at a time... just too many small annoyances that added up to a true dislike for this software.
I had to use a remote desktop to sign into the site and since I couldn't drag anything onto my desktop or copy & paste, had to make screenshots of anything I wanted to save. It also seemed complex to use with too many steps - fortunately I paid the premium so received all the help I needed, but having to call and deal with issues again and again was time consuming and frustrating.
After using it a while I asked if they could clean up my pages by deleting sections I never use and instead of of just doing it I was told I had to call tech support and have them guide me to do it myself, which would be another hour or more of phone time that I did not want to do.
That's when I knew I would not be renewing my contract. Maybe if you use a PC this site will work smoothly - but I sincerely do not recommend Mac users to sign up.

Response from SofterWare of SofterWare, Inc.

Replied August 2018

Sorry to hear you experienced an issue with our hosted EZCare system. We appreciate your feedback and want to point out that this isn't the EZCare Online product that was reviewed. Our Client Relations Team would love to speak with you about your experience and set you up with a demo of our OnLine System. The Client Relations Team can be reached at (800) 220-3537. We look forward to speaking with you. Regards, Ellen Molon, Client Relations Specialist

August 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

August 2018

Helpful, but takes a bit to learn

Pros

This software is great for making child care easy and simple to use. Provides an efficient way for parents to track, manage, and stay connected to their children.

Cons

The software on the computer sometimes crashes which can be very frustrating

Response from SofterWare of SofterWare, Inc.

Replied August 2018

Thank you for signing up for a free trial of the EZCare online childcare software. The parent portal is one of our many great features in the system. We would love to hear from you to get your feedback on the system and to answer any questions you may have. Please reach out to the Client Relations Department, the phone number is (800) 220-3537. We look forward to hearing from you. Regards, Ellen Molon, Client Relations Specialist