Famly

RATING:

4.7

(229)

About Famly

Forget ordinary childcare software. From digital enrollment to automatic billing to instant message translation, Famly is the time-saving solution that goes the extra mile for your ECE business needs. We've got all the must-have features to help you manage your center, but we're so much more than a bunch of features. Our top-rated childcare software has collaboration at its core, and is built around you and your unique team. In fact, from day one, you’ll get a free dedicated account manager to support and guide you for whatever you need. Whether it’s exporting or transferring data from another software or automating your finances, we're by your side. Famly is trusted by 6300+ childcare centers, daycares, and preschools across the globe, and is perfect for directors, m...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Famly is the collaborative child care platform loved by directors, parents, and staff. Work together to put the children first - with everything from easy finances to instant messaging tools.

Famly Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Famly

1 - 5 of 229 Reviews

User Profile

Simon

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

A window in to my child's life

PROS

Being a parent this is a great solution to see how your child is doing at nursery.The pros for me are the ease of communication with not only the different nursery departments but the option to send a message to a particular member of staff.

CONS

I can't really think if any cons with the software, my wife and I have been using the software over 3 years and it's been spot on all the time.

Hannah

Primary/Secondary Education, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Has all you need plus a team that help and listen

The team have been overwhelmingly supportive, helpful, solutions driven. They have also asked us for our input on possible changes, and how these would be implemented. As a whole team we are really pleased with Famly. As the leader I'm delighted - it does so much that we need, and it keeps getting better.

PROS

Famly was super easy to set up, and has been easy to adapt and change as we've gone along. The onboarding team were very helpful. As we've used it the main things I really value include - the invoices being simple, accurate, and easy to do; tracking children's progress is easy and has customisations that make it work for us; and the team find it easy to use - they have a variety of skills and competences as any team do but even the most techniphobic can sign in and out.

CONS

If I had to choose a niggle then - we run our nursery day quite differently, and I can't use the overview of bookings to see where we have spaces I can sell.

Reason for choosing Famly

The ability to properly test Famly out, and the way the team really listened to what our pressure points were with Blossom made us feel that we were being taken seriously. It does what we want in one package.

Reasons for switching to Famly

Blossom's system and customer service were good, but their system isn't as customisable. Their invoice set up did not work for us at all and I was having to spend a long time almost manually running invoices every month.

Vendor Response

Thank you so much Hannah for the wonderful review. The team were so happy to hear what a difference Famly has made for you and your nursery :) We look forward to getting even better and providing even more value to you and your team in the future - Keri

Replied August 2022

Jacek

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed January 2023

AHNS review

Almost every week too many unnecessary changes are made to the layout of the software.Ignorance of customers.Years of waiting for software important updates without a positive response

PROS

Good question. I'm getting more and more fed up with this software every day.

CONS

Finance section, calculation, analysis, occupancy reports, finance reports.

Reason for choosing Famly

Was 2018 and was a lack of other alternative software on the market these days.But now is 2023 and we have a choice to choose a professional software provider.

Reasons for switching to Famly

Connect - was not a software prepared for nurseries. Too many mistakes in the calculations of invoices.

Vendor Response

We are deeply sorry to hear about your negative experience with our software. We apologize for any inconvenience caused by the issues you've mentioned, including the mistakes in invoice calculations and the layout changes that have disrupted your workflow. We understand that these problems have caused frustration and dissatisfaction, and we take full responsibility for them. We also appreciate your feedback regarding our response time to important software updates. Rest assured that we are continuously working to improve our software and customer support services to meet your needs and expectations. Thank you for your loyalty to Famly, and we hope to regain your trust in our product and services. Sincerely, Pernille from Famly

Replied March 2023

Georgia

Primary/Secondary Education, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Great software - Easy and simple to use, really helped us centralise our information.

Overall we have had a great experience the past year, we hope for a long and positive relationship.

PROS

The fresh layout and ease of use. Having everything in one place and the fact it is live and updated for everyone. The support is great, being able to use an online chat service to get any answers you need. Suggestions can be made and some are taken on board and implemented really quickly.

CONS

There are a few things we would like to change about the software that aren' t so easy for example the lists you can get are limited, the viewing is sometimes a bit awkward (not filling the page etc), it doesn't print very well. We'd also love to make it so if someone is trying tpo sign in and enter a pick up time later than their planned bookings, it throws up an error message.

Reason for choosing Famly

It looks a lot nicer and feels much more easy to use.

Vendor Response

Hi Georgia, thank you for leaving a review for us. We love getting feedback from our customers and it's great to hear that you've had a great experience with Famly overall. I've passed on your comments to our Customer Success team regarding your suggestions for improvement and one of the team will be in touch soon. - Marcus

Replied October 2019

Delyth

Individual & Family Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Definitely would recommend

Brilliant! Transferring over from our previous software to Famly was initially nerve racking as we didn't want to lose any data, unsure if the new software would suit our needs and the biggest hurdle, we would all have to learn a new system all over again! But the training given was brilliant, clear and effective. Famly staff were always on hand to answer any questions and guide us when needed. Our staff are now confident and use the software daily with no problems at all.

PROS

Training sessions available to cover all aspects. Famly staff are really friendly, very polite, approachable and always on the other side of the phone, e mail or help desk if needed. The software is easy to use, there are great features that our previous software didn't have.

CONS

Training sessions only lasted max 30min, would have been great to have a longer time slot.

Reason for choosing Famly

We were not given any other offer by First Steps - Famly was taking them and their customers over as part of their deal.

Reasons for switching to Famly

First Steps were retiring so we were automatically transferred to Famly

Vendor Response

Hi Delyth, that's fantastic to hear, and we're glad the transition from First Steps went smoothly. I've passed on your feedback about the training sessions - Marcus

Replied December 2022