Famly
About Famly
Awards and Recognition
Famly Pricing
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Famly
1 - 5 of 230 Reviews
Simon
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
A window in to my child's life
Being a parent this is a great solution to see how your child is doing at nursery.The pros for me are the ease of communication with not only the different nursery departments but the option to send a message to a particular member of staff.
CONSI can't really think if any cons with the software, my wife and I have been using the software over 3 years and it's been spot on all the time.
Delyth
Individual & Family Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Definitely would recommend
Brilliant! Transferring over from our previous software to Famly was initially nerve racking as we didn't want to lose any data, unsure if the new software would suit our needs and the biggest hurdle, we would all have to learn a new system all over again! But the training given was brilliant, clear and effective. Famly staff were always on hand to answer any questions and guide us when needed. Our staff are now confident and use the software daily with no problems at all.
PROSTraining sessions available to cover all aspects. Famly staff are really friendly, very polite, approachable and always on the other side of the phone, e mail or help desk if needed. The software is easy to use, there are great features that our previous software didn't have.
CONSTraining sessions only lasted max 30min, would have been great to have a longer time slot.
Reason for choosing Famly
We were not given any other offer by First Steps - Famly was taking them and their customers over as part of their deal.
Reasons for switching to Famly
First Steps were retiring so we were automatically transferred to Famly
Vendor Response
Hi Delyth, that's fantastic to hear, and we're glad the transition from First Steps went smoothly. I've passed on your feedback about the training sessions - Marcus
Replied December 2022
Jacek
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed January 2023
AHNS review
Almost every week too many unnecessary changes are made to the layout of the software.Ignorance of customers.Years of waiting for software important updates without a positive response
PROSGood question. I'm getting more and more fed up with this software every day.
CONSFinance section, calculation, analysis, occupancy reports, finance reports.
Reason for choosing Famly
Was 2018 and was a lack of other alternative software on the market these days.But now is 2023 and we have a choice to choose a professional software provider.
Reasons for switching to Famly
Connect - was not a software prepared for nurseries. Too many mistakes in the calculations of invoices.
Vendor Response
We are deeply sorry to hear about your negative experience with our software. We apologize for any inconvenience caused by the issues you've mentioned, including the mistakes in invoice calculations and the layout changes that have disrupted your workflow. We understand that these problems have caused frustration and dissatisfaction, and we take full responsibility for them. We also appreciate your feedback regarding our response time to important software updates. Rest assured that we are continuously working to improve our software and customer support services to meet your needs and expectations. Thank you for your loyalty to Famly, and we hope to regain your trust in our product and services. Sincerely, Pernille from Famly
Replied March 2023
Shavonda
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
You wouldnt even believe it!!
I cant brag about this company enough! From our initial meeting to now, [sensitive content hidden] has been nothing less than amazing! He went above and beyond to extend support, because of my crazy schedule, and I really appreciate it! If you are a childcare owner this is the app everyone needs! YOU WONT BE SORRY!
CONSI am looking forward to more options on the academic side considering we are an montessori school.
Vendor Response
Thank you so much for your feedback and so happy to hear you had such a good experience with our support team. Will make sure to share your words with them :) I would like to encourage you to share your needs when it comes to further academic options on our public roadmap here - https://roadmap.famly.co/tabs/1-gathering-insights We read everyone's feedback and make sure to take it into consideration when working on future developments. All my best, Maria
Replied February 2024
Matt
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great product
Ease of use. Adhoc booking systems takes seconds, Learning journey are easy to complete.
CONSFee funding can be tricky for our setting. Connection with WCBS as our main payment system is tricky.
Reason for choosing Famly
Ease of use, Feature rich.
Reasons for switching to Famly
Previous product outdated, did not have good parent communication system, clunky to use.
Vendor Response
Hi Matt, thanks for your review! Great to hear that Famly works well for you and the team at Hazelwood. Feel free to contact our support team (support@famly.co) for help around funding - Marcus
Replied January 2023
