About Famly

Famly is an all-in-one, cloud-based childcare management solution for childcare centers, daycares, preschools and kindergartens. It helps staff manage day-to-day operations such as child check-in, activity tracking, payments, invoicing, and parent communication.

Staff can create individual child profiles which include information about developmental progress, health, immunizations, and parent contact information. The solution also allows users to maintain child attendance reports and track absences.

For the parents, Famly's newsfeed enables parents to access photos, videos and daily updates as well as be notified via their child's profile about diaper changes, food and bottle intake, sleep and more. Additionally, Famly of...


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Supported Operating System(s):

Web browser (OS agnostic)

79 Reviews of Famly

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(67)

67

4 stars

(11)

11

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 79 results

October 2019

Georgia from Jack and Jill Pre-School

Company Size: 11-50 employees

Industry: Primary/Secondary Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Great software - Easy and simple to use, really helped us centralise our information.

Overall we have had a great experience the past year, we hope for a long and positive relationship.

Pros

The fresh layout and ease of use. Having everything in one place and the fact it is live and updated for everyone. The support is great, being able to use an online chat service to get any answers you need. Suggestions can be made and some are taken on board and implemented really quickly.

Cons

There are a few things we would like to change about the software that aren' t so easy for example the lists you can get are limited, the viewing is sometimes a bit awkward (not filling the page etc), it doesn't print very well. We'd also love to make it so if someone is trying tpo sign in and enter a pick up time later than their planned bookings, it throws up an error message.

Reasons for Choosing Famly

It looks a lot nicer and feels much more easy to use.

Response from Famly

Replied October 2019

Hi Georgia, thank you for leaving a review for us. We love getting feedback from our customers and it's great to hear that you've had a great experience with Famly overall. I've passed on your comments to our Customer Success team regarding your suggestions for improvement and one of the team will be in touch soon. - Marcus

February 2020

Harvey from Cherry Tree Nurseries

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2020

Excellent Managment software

Saves me time having all the information in one place.

Pros

Saves me so much time Everything all in one place such as invoices, learning journeys, reports, safeguarding info, forms, sleepcharts, accident and incident forms, register etc Customer service is great take on board any recommendations we have

Cons

Cost could be a bit better and would like to do staff rotas

Reasons for Choosing Famly

It has everything in one place and an easy to use format

Response from Famly

Replied February 2020

Hi Harvey, thanks for your review! Great to hear how much time Famly is saving you and your team. Staff rotas have recently been released as an add-on within Famly. Feel free to reach out to our team by email (support@famly.co) or phone (+44 20 3514 4069) to discuss this. - Marcus

February 2021

Sally from Peter Pan Pre-School & Nursery

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

February 2021

working with the Famly App

Less written paper work and easy to track childrens progress

Pros

We love the way you can see at a glance where individual children need more help or are excelling, I also like that I can read the observations before they are sent out and I am able to edit some of the staffs grammar.

Cons

We have some questions about how to make it work better for us but due to people working from home we haven't really had our questions answered adequately however we are happy with the overall use and our parents love it.

Reasons for Choosing Famly

We thought it best suited the way we worked

Response from Famly

Replied February 2021

Hi Sally, thank you for your feedback. We're pleased to hear that you're happy with Famly overall. Sorry to hear you feel that your questions haven't been answered adequately, the fact we're working from home shouldn't impact that and you're more than welcome to write to us here: support@famly.co.uk and we can schedule a call to go over any questions you might have.

July 2021

Kirstin from Software Industry

Company Size: 1 employee

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2021

Great for Nursery Parents

This is one of my favourite apps - I love that it is secure and easy/intuitive to use .

Pros

This has replaced slips of paper and cumbersome folders of work and photos. I love that I get regular updates on what my child is doing at nursery and I can look at these on-the-go or wait til later to spend a bit more time. It has also provided a valuable connection staff-2-parents and parents-2-parents during a time where normal face-to-face contact has changed because of COVID.

Cons

Sometimes I don't get notifications but I think this is my phone rather than the software.

Response from Famly

Replied July 2021

Hi Kirstin, thanks for leaving your review! That's great to hear how helpful Famly has been for you, particularly during COVID! - Marcus :)

February 2021

Billie from Buckingham Gardens Day Nursery

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Very impressed

Very helpful :) Famly support over email are also very responsive and have solved many of our errors!

Pros

Easy to use - staff are all very happy with famly, much better than paper observations! Parent friendly - parents all love the system and being able to see their little ones and what they are up to.

Cons

Being able to edit one child in a group ob would be helpful.

Reasons for Choosing Famly

Liked the look of the layout, seemed very easy to use. Also could note own all aspects of the day (nappy changes, sleeps etc) which parents really like.

Response from Famly

Replied February 2021

Hi Billie, thanks for your review! Great to hear what an impact Famly has had and that our support is helpful! - Marcus :)