About Famly

Famly is an all-in-one, cloud-based childcare management solution for childcare centers, daycares, preschools and kindergartens. It helps staff manage day-to-day operations such as child check-in, activity tracking, payments, invoicing, and parent communication.

Staff can create individual child profiles which include information about developmental progress, health, immunizations, and parent contact information. The solution also allows users to maintain child attendance reports and track absences.

For the parents, Famly's newsfeed enables parents to access photos, videos and daily updates as well as be notified via their child's profile about diaper changes, food and bottle intake, sleep and more. Additionally, Famly offers individualized ...


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Supported Operating System(s):

Web browser (OS agnostic)

54 Reviews of Famly

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

October 2019

Georgia from Jack and Jill Pre-School

Company Size: 11-50 employees

Industry: Primary/Secondary Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Great software - Easy and simple to use, really helped us centralise our information.

Overall we have had a great experience the past year, we hope for a long and positive relationship.

Pros

The fresh layout and ease of use. Having everything in one place and the fact it is live and updated for everyone. The support is great, being able to use an online chat service to get any answers you need. Suggestions can be made and some are taken on board and implemented really quickly.

Cons

There are a few things we would like to change about the software that aren' t so easy for example the lists you can get are limited, the viewing is sometimes a bit awkward (not filling the page etc), it doesn't print very well. We'd also love to make it so if someone is trying tpo sign in and enter a pick up time later than their planned bookings, it throws up an error message.

Reasons for Choosing Famly

It looks a lot nicer and feels much more easy to use.

Response from Famly

Replied October 2019

Hi Georgia, thank you for leaving a review for us. We love getting feedback from our customers and it's great to hear that you've had a great experience with Famly overall. I've passed on your comments to our Customer Success team regarding your suggestions for improvement and one of the team will be in touch soon. - Marcus

February 2020

Harvey from Cherry Tree Nurseries

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2020

Excellent Managment software

Saves me time having all the information in one place.

Pros

Saves me so much time Everything all in one place such as invoices, learning journeys, reports, safeguarding info, forms, sleepcharts, accident and incident forms, register etc Customer service is great take on board any recommendations we have

Cons

Cost could be a bit better and would like to do staff rotas

Reasons for Choosing Famly

It has everything in one place and an easy to use format

Response from Famly

Replied February 2020

Hi Harvey, thanks for your review! Great to hear how much time Famly is saving you and your team. Staff rotas have recently been released as an add-on within Famly. Feel free to reach out to our team by email (support@famly.co) or phone (+44 20 3514 4069) to discuss this. - Marcus

November 2019

Adam from Nursery Village Ltd

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

November 2019

Famly Childcare Software

Integrated childcare and invoicing platform.

Pros

Integrated solution for many childcare functions, with a simple user interface.

Cons

Features developed are often not completed to get full value from them, or development team don't have the resources to address what nurseries feel are key or urgent changes.

Response from Famly

Replied November 2019

Hi Adam, thanks for leaving your feedback! I'm glad to hear that overall, your experience with Famly has been positive. I'm sorry to hear you feel that some features requests haven't been addressed, we work with a lot of different early years settings and are always wanting to improve the experience for all users. I've passed on your comments to our customer success team though and they'll be in touch. - Marcus

June 2020

Tamara from Nerlana ltd

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Brilliant Management Tool

brilliant app / 5* customer services

Pros

almost a complete nursery management tool with way less paperwork,

Cons

Nursery visitors logbook would be beneficial key word search communication (Messages/News feed)

Reasons for Choosing Famly

[SENSITIVE CONTENT HIDDEN] her enthusiasm was great, she gave me for some weeks trail with support and allowed me to discover the abilities of the software and I was hooked

Response from Famly

Replied June 2020

Hi Tamara, thanks for your review! It's great to hear things are going well with you and that Famly's helping you reduce paperwork and streamline the nursery.

May 2020

Matthew from Nursery Rhymes - Leicester

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2020

FAMLY - our first month

Pros

We are still quite new to the software but are learning many new features each day. We have already seen a much increased dialogue with parents through the newsfeed and messages.

Cons

There is nothing I do not like but if had to choose then possibly the bill payer set-up, I think payments would be easier to just be attached to the childs account not individual parent accounts.

Reasons for Choosing Famly

As a all in one package it made sense to use all the facilities available so both staff and parents have just 1 app to utilise.