About Jackrabbit Care

Jackrabbit Care is a cloud-based child care management solution for child care centers, after-school programs and preschool programs. This solution helps users manage enrollment, attendance, scheduling, billing and communications. Teachers can remotely check student activities and class schedules.

Jackrabbit Care allows teachers, students and parents to see classes on a virtual calendar. Users can add special events and activities to this shared calendar.

Parents can create portals, update information, view statements and make payments. The system also includes modules for immunization management and special health care requirements.Jackrabbit Care also helps child care centers manage their after-school programs. Users ca...


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Supported Operating System(s):

Web browser (OS agnostic)

33 Reviews of Jackrabbit Care

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(11)

11

3 stars

(5)

5

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

October 2017

Jacob from Riverview Charter School

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

I've been working with JackRabbit for the past few months & both the setup and staff are phenomenal.

This software allows me to run a nearly flawless after school program here at Riverview Charter School by making access to all of the information for the children and the school available and easy to manage.

Pros

What I like most about the JackRabbit software is the ability to customize it to meet the needs of our school and our program here at Riverview Charter School. It makes creating classes seamless, makes scheduling easy, and billing is practically effortless. And that is just the software itself--my experience with the staff behind the software has been incredible, as well!

Cons

There are a few areas that I would love to see improve, namely with the billing areas. In the same way you copy classes, I would love to be able to copy the same billing information from the drop down lists to related siblings. For example, if Suzie attends the after school program on Monday, Wednesday, and Friday, then (most of the time) her brother, Max, is attending those same days. When I go to do billing, I would love to be able to charge Suzie for those three days and then, with just another click or two, have the same thing for Max. In this way, there would be less typing and clicking and would shorten billing time!

June 2019

Kathleen from James' Place Child Development Center

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2019

A useful product at a reasonable price.

Overall this is a good program I would recommend to small centers.

Pros

Good program for overall, administrative management of a childcare center. Useful for tracking student accounts & attendance, staff attendance-making payroll much easier than hand written time sheets. Family & staff email function is very useful, particularly when immediate communication is crucial such as for medical alerts and weather related information. Interface with website for registration is invaluable. Parent interface very useful to decrease time spent on the phone regarding administrative concerns. Wait list function very helpful.

Cons

Schedule function is quite rigid and does not accommodate things such as field trips, special programs, etc. Can only input classes. Requirement to use World Pay for credit card processing very expensive. Would like to be able to shop for a better program to process credit card payments.

August 2020

Cheryl from Bright Futures Learning Center

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

August 2020

Unprofessional

Due to another business associate claiming 50% ownership, I sent my LLC, EIN, Operating Agreement, etc. to prove that my name alone was on the business. The business associate in question was the former bookkeeper who mismanaged funds. In an attempt to move forward with my business, my lawyer said that it was not an option to have this person (or her husband's) name associated with Bright Futures at all, since we would soon be bankrupt (in my name). I expressed this to Jack Rabbit and was assured several times that all was in order. However, once this former bookkeeper threatened Jack Rabbit with legal action, my account was closed in the middle of me billing. The bookkeeper and his wife had no legal right to doing this, but were simply being vindictive. Not only did this make my life very difficult, especially given the fact that I had just reopened after Covid, but it made it very difficult for my families who utilized flex spending, child care reimbursement, etc. I was not given any time at all to export information to a new software program. With this being said, the silver lining is that I switched to ProCare and they have been extremely helpful in assisting me with starting over from scratch. Going forward, if my parents require any information in the future (i.e. for tax purposes), I will give them Jack Rabbit's contact information. I believe JR acted blatantly unprofessional.

Pros

The billing component. It assisted me with accuracy and the parents were very satisfied with the process.

Cons

No loyalty/professionalism. All of the companies that I dealt with utilized the legal documents in order to exclude the former bookkeeper from my accounts, except for Jack Rabbit.

August 2020

Karen from Hopewell Valley YMCA

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Agreement Text Feature is EXCELLENT!

On top of all of the excellent features which far outweigh the issues we have had, Jackrabbit's customer service has been amazing. The staff are quick to respond, take your feedback or questions into consideration at all times, and are honest about their ability to make changes within their system or about how to proceed within their system.

Pros

We selected Jackrabbit over the other products that we researched primarily because of the Agreement Text feature. This featured streamlined our registration process, and parents love the fact that almost every element of the required paper work for enrollment can be completed online.

Cons

We wish there was more flexibility with the way the class schedules have to be completed. Our program has offered a great deal of flexibility to our families and it is very hard to customize this in the class/day schedules that we created in Jackrabbit.

June 2019

Shannon from Big Thought

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2019

Jackrabbit Review

We have had a great experience with the staff and customer support. Our client information has been safe and secure. And it has made programming easier from a payment perspective.

Pros

Jackrabbit is user friendly and easy for a novice computer user to pick up. Our staff has flexibility in their level of use, but are able to expand as needed.

Cons

Overall, the software is great and we have been using it for three years. Ideally, we would love to have something that is mobile friendly for our parents on the go.