This is a great product that has helped make communication with the parents much easier through the messaging app. Parents have also been paying at a faster rate due to being able to pay without having to be on site.

This software is very easy to use. It gave us a way to communicate with our parents efficiently and effectively. The parents are able to see how their child's day has been as it's happening in the classroom. Collecting payments from parents has become easier since everything is done through the app and they receive invoices daily. As a administrator of three sites I like being able to see what is happening at all three locations while not having to be on site.

While in the rooming setting it is often hard to see the child's pictures in each classroom. It would be nice to have those enlarged. We would also like to have the guardians face flashing on the child instead of the bouncing kangaroo so we know exactly who is picking up the child without having to take a couple extra steps.

Kangarootime is a software package that takes care of my of our needs in our PDO & Preschool program. It covers billing & payments for our families, tracks employee time worked and allows for daily communication with our families. Overall, we are pleased with KT and the service they offer.

This is the first software program that our center has used. The billing and auto pay is wonderful! There are a lot of options so that we can personalize the billing. I never have any past due accounts with online & auto pay. This is also a good tool to share daily information and pictures with the parents. One of the things I like most about Kangarootime is the people. Customer service is very responsive and helpful in finding answers to questions and problems. They also listen to the needs of the customer and add needed features into the software.

My older teachers have struggled to learn to use the program. The user interface isn't as intuitive as it could be.

I like the ability to see the amount of children in the building and the amount of children enrolled. As well as the ability to take pictures.

I don't like how outdated this software seems. I compare to tadpoles and I like that Tadpoles is particular with the tablets that can be used for their software and the tablets take phenomenal pictures. The quality of pictures sent home are a disappointment. I do like the way the pictures come out when teachers log into Kanagrootime from their phone. I just feel like the software is so outdated. I always think that when it comes to billing there's no way to fix a mistake. No easy way. I think it's silly to have to "credit" or add line instead of delete a billing mistake. I don't like how glitchy the app is. If I look through my gallery and keep scrolling it crashes. I don't like how I have to explain to parents to view the breakdown of their billing on the browser because the app does not offer it. If a child is "tagged" in a photo with other children (group photo) that photo shouldn't be able to be downloaded. That's another thing I love about Tadpole and how up to date it is with technology. as a mother, I would be very upset if someone posted my child on their social media without my consent.

I love how Kangarootime is a multi-functioning app! I can process billing, maintain attendance records, keep contact information for all families, manage a healthy communication system with families, send photos to families and manage a secure keyless entry system for entry into my center.

I don't have much negative feedback on Kangarootime. Overall, I am very pleased with the service.

KangarooTime has everything we need for our business. From the parent experience to the staff experience - we have minimal issues.

As a childcare director - it was very important to me to have a program that the parents feel included. KangarooTime helps us communicate effectively with our parents, and organize our tuition and paperwork. We love the checking in and out feature.

There needs to be an admin / staff app instead of fully web-based. The interface of the daily reports (circles in circles) is not user-friendly. Billing is too complicated.

One of the best aspects of this company is its customer service. If you call you are not on hold forever and you speak to a live person. emails are answered within 48 hours and during the set up process the staff was available at any time to help trouble shoot. We do have a weird payment schedule and the staff continues to work with us on tweaking things to get the right. Our parents love the daily reporting which we did on paper prior and the automatic and electronic billing. Overall A+ from me!

This is very user friendly and combines what we were using 2 or 3 softwares to do into one package. Our goal was to have better and more consistent communication with our customer base and this does it and more!

Dislikes would be not being about to put all the children to sleep at once in the rooming module, which I have reported to the company and this is coming as a change in the future.

Using Kangarootime over the past several years has streamlined collecting tuition in a timely manner. From lackluster payments that run several months behind all the way up to the end of school in June, we now (in December) are completely collected for our 2019-20 tuition.

Kangarootime maintains records - from financial to children/family files & attendance in one streamlined package. Because it is maintained in the Cloud, it is much more secure than paper documents in a physical location; however documents scanned & uploaded can be easily retrieved & printed by both school administration & parents. Kangarootime is not a finished product. It continues to grow & change to accommodate users' needs.

Because Kangarootime was initially created for Daycare facilities, the billing structure is a bit different that the way our 10 month nursery school program bills. We have, however, managed a work around & the Support Staff are FANTASTIC!

Customer service is top notch. We have enjoyed working with the KT team and look forward to our continued partnership. The platform is simple to use for the end user. The apps work great and the reporting is better than any we have seen.

There have been some hiccups as we work on making the system work for us. However, KT's customer support has worked with us nonstop on addressing any concerns we have.

Kangarootime has been easy to navigate as far as invoices and billing. The team that we were set up with to launch the app for our school was phenomenal and responded quickly. The PDF files of "How-To" for Kangarootime that were provided for us to share with new families were very helpful as well.

This software has features that allow childcare centers to communicate with families as well as send pictures of their children.

The app does not notify families when a photo has been sent and our teachers find it difficult to manage the "rooming" feature. The function of tagging children in photos seems to be more difficult and has more steps than other apps that I have used in other daycare centers.

The one great benefit we have experienced is the automatic charging of the accounts. We used to have to charge the accounts each week.

I like that we can send mass emails to all of the parents at the same time, the children's dailies can be sent electronically, pictures can be taken of the children for the parents to see daily, can keep an up to date account of the parents tuitions.

Our parents have had some issues with the app and setting up their accounts. We have also had issues with the charges

I like the ease of use for our parents and our Staff. We like that it allows the administration staff to see the staff to child ratio at all times. My favorite feature is the automation of the billing cycle. I do not have to push a button every week to push the invoices out and I do not have to run parents payments.

That we can not add both parents at registration. We can only add one and they have to invite the other parent, this has caused some issues with some families.

Kangarootime makes daily operations easier. I can check attendance to see how many kids I am expecting. Staff and parents can communicate during the day through the messaging app. Multiple people can be included in a message through a feature to message an entire classroom or the entire center! Billing is done right through the app; parents setup automatic payment through their bank account or credit card so weekly all I need to do is verify the charges. Parts of billing can be confusing like when charges for next week are visible to the parent. It is easy to identify children with allergies because a yellow ring appears around their "face". Parents can put contact information into the app which makes it easier for staff to contact parents.

I wish the messages part of the software could be organized, for instance sort messages into different folders; or filter by date or classroom or search word. It is time consuming to sort through an inbox to find what you are looking for.

I love being able to communicate everything that we did for the day for each child; whether it's care or educational based. There are a few other "shortcut" options I would love to see, but overall I appreciate having a program that has many options to show the parents the quality care we provide!

I really like that you can tell the parents everything about their child's day, daily! It's nice to be able to communicate with them using the messaging portion of the app as well.

There are some aspects of Kangarootime I would change. For Education: When uploading pictures, it would be nice to be able to upload more than 2-3 pics at a time. Also, I would love to see more "milestone" options to click when observing what they learned.

I find Kangarootime user friendly and once you learn how to operate it, it's pretty easy. I like the fact that all the children are assigned into classrooms, so I know who is here and who is absent. I also like the fact that the company is always improving functions and making it easier for everyone to use.

When you are on one page and need to go to another, it is difficult to go back and at times you have to start from the beginning. We should be able to go back and forth, from page to page with out being dumped out of the system. In the messaging area I would like the parent to be assigned to a child especially if they have a different last name. In the afternoon the teachers stay on the main rooming page as, they are responsible for check out for all the children and you don't see when any new messages come in. If parents don't request check in or check out, we don't know if that child is here until we are in our separate classrooms or ready to go home.

Overall, I love KangarooTime! Coming from the "old school" method of paper and pen, this software has made our centers day to day so much easier!!

Makes the day to day input of a child's day so easy and user friendly, even for those who are not good with technology.

One thing I wish we could change is some of the billing components (being able to go out in the future with changes instead of having to do the week before). I also am not a fan of the fact that if you make a change in someone's account after Tuesday that uses autopay, it cancels out the autopay for that week.

Overall my experience has been great. [SENSITIVE CONTENT HIDDEN] is amazing and ready to jump in and help when I have a question, concern or suggestion.

I like that I can set up the billing process and leave it to run everything.

Pulling reports is a bit trying. Putting in an excel doc instead of just giving info needed. After getting the excel spreadsheet, I then have to manipulate it to get the exact info I need out of all the info it gives me.

We have been using it for a while and enjoy having something that enable communication with families and a way to document all aspects of the children's day. It has been super useful and I know there are many programs suited for what we are looking for but Kangaroo Time works best for us!

I enjoy the detailed features and the ability to update and edit notes throughout the day. It is fairly easy to use once trained in it.

I understand the safety and security of the software, but there is a lot of clicking to get to one area. Often times have to refresh the page a few times to get to one area of the program.

It makes everyday documenting faster, easier, and very helpful to the parents. Makes teachers lives easier, and less paperwork!

It crashes A LOT. Has great features but not all of them work. Immunization inputs- too long, too tedious, and too much back and fourth.

It is wonderful software! I'd like to see it expand to offer more assistance with projecting income, expenses, etc. (Maybe it has that capability and I just have to learn more!!)

I like the simplicity of it. Lots of content and information there, but it is simple to navigate!

Some parents have had trouble logging in, etc.

Kangarootime has helped our Academy to create excellent family communication between all of the staff and parents. It has created an easy way to manage our classroom ratios and to document child success.

I enjoy having one place where parents can get all of their information from administration, teachers, therapists and nursing staff. I also like the ease of receiving payments from parents or guardians in one location where parents can see their invoices and statements.

I would like the ability to upload videos to parents about what is happening in their child's therapy sessions. I would also like the ability to have fillable forms within the software for registration and incidents.

My overall experience with Kangarootime has been great! The customer service team is swift and considerate. They take suggestions to help make the software more user friendly for our environment.

What I like most about the software is the tracking and reporting ability for anything we might need.

What I like least about this software is some of the functions require lots of steps that sometimes I forget.

We enjoy it! It makes my employees jobs so much easier!

Kangarootime is very easy to operate and the parents love checking in each day on how their child is doing. It saves us so much paper and time by not having to hand write as much. Messaging and taking pictures is a great tool for the parents!

Errors occurring but I know the system updates a lot

I like the Customer service most about this software.

I like the billing Features least about this software.

The customer service team is great. All in all we love the software.

I liked that it was not a monthly subscription. One payment and it’s yours.

The rooming feature could be more user friendly, but still works well.

It has been great

It is very easy to use, simple that all my employees and parents have no problem figuring out the app/online

I don’t like having to log back in every time I leave rooming but I do understand the reasoning as to why it is that way