All Parent Reviews
1-25 of 82 Reviews
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Dana
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
An All-In-One APP!
Adapting to an online and digital portal in any domain will always have its hiccups, but honestly our transition and 3+ experience with the parent app has been nothing short of phenomenal due to their customer service team. We have always received around the clock support, exceptional customer service and have felt like our every need or concern was acknowledged or met!
CONSThe far-few and in-between times that the app has been slow, we have honestly had our frustrations. However the customer service team had always emailed us to stay in touch during these times, and tried to supply us with trouble shooting and this is more than what we could have asked for from them!
Vendor Response
Hello Dana, and thank you for your incredible feedback! We are thrilled to hear that you are enjoying Parent, and that you are getting all the support and help that you need from our dedicated Support Team. It is our top priority to support you and your institute from A to Z so that you can spend time on what matters - the children. Thank you for being part of our Parent family. Best regards, Parent Support Team
Replied November 2021
Iram
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Satisfied user
Overall experience very positive.
PROSIt’s a great tool for communicating. Easy to use and not complicated. It is also user friendly, the support system is very quick as well.
CONSSometimes checkin/out issues. Also as a Manager I am unable to see the messages parents send to the teachers.
Vendor Response
Dear Iram, hope you are having a good day. Thank you so much for your feedback, it's highly appreciated. Glad we are meeting your expectations and hope we always do.
Replied June 2023
Hye Jin
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2024
Too much time spent
Initially, I thought the interface was user-friendly and offered features that give parents autonomy to manage their data and attendance.
CONSIT is not user-friendly and hard to use as an administrator and explain to parents. Payment being the most problematic since it keeps changing and not stable.
Joan
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Respons on questions
We had a great experience
PROSThat it works every day and there are no problems
CONSNothing, everything works everyday. And the parents are happy to use it too
Reason for choosing Parent
Because it seemed to be the best and we got at good offer
Reasons for switching to Parent
Miniboks didn't work the way I wanted it to do
Vendor Response
Dear Joan, hope you are having a good day. Thank you so much for your feedback, it's highly appreciated. Glad we are meeting your expectations and hope we always do.
Replied June 2023
Trine
Education Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Making everything much easier for us in the nursery
My overall experience with Parent is that we are 100 % satisfied. We are using a lot of features and using it everyday.
PROSWe found Parent very good, because it has a lot of features that can help us in our daily work. We are saving time with paperwork and also the feedback from the parents is great about Parent.
CONSLet me think, I can really not remember anything. We find everything good
Reasons for switching to Parent
Parent had much more features for the same pricing
Siham
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Continue making our life easy
Tags for children pictures to be on their gallery
CONSI can not click on one teacher name and get her profile with her only posts
Vendor Response
Dear Siham, hope you are having a good day. Thank you so much for your feedback, it's highly appreciated. Definitely we will take your feedback into consideration and I'm happy to inform you that the product team is already working on adding a filter option to the newsfeed which should be available in the next app enhancement cycle update.
Replied June 2023
saniya
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
review
Good
PROSGreat features and great support team.. Have to say about the support team replies very quick and always finds out a solution
CONSThere is no such cons that i found or any least feature i felt that could have been better
Ahlam
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Overall good
It’s good to update about kids. We update everything about kids
CONSNothing as such. Its the only place where the parents can keep track about their kids
Pia
Education Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Very happy and satisfied
We are very happy and satisfied, both staff and parents are using it daily without any issues. It makes the thing easier and faster for us.
PROSI liked that everything is so easy. The set up, the training, the daily use and the great Parent team that you can always contact.
CONSNothing, I like everything about Parent
Cecilie
Museums and Institutions, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great daily overview
Great. It's easy to use and has a lot of possibilities and the opportunity to costumize.
PROSIt's easy to use and pretty intuitive. It gives a good overview of who's arrived, who's sick or on vacation. It's easy to communicate with colleages and parents.
CONSParents has a lot of options and it takes a bit of time to get into them and use it proberly. But the support team team helped with a quick introduction and is always ready to help when needed.
Regine
Education Management, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Efficient and Saves Time
My overall experience with Parent is great. Although there might be glitches at times but it gets solved very quickly. There are still some features that we would love to have on the app, and I hope they work on it. The App itself is very quick and convenient to use, we can even post updates from home especially for last-minute announcements.
PROSWhat I really like the most about this app is that its functionality and interface is like Facebook. It's very easy to navigate with and enables you to do tasks with just few clicks.
CONSWhat I liked least about this app is that the option for parents to post (not to make observations) is unavailable. Also, the option to attach documents via private messaging is unavailable too at the moment, although I believe this will be coming out soon.
Reasons for switching to Parent
The previous app had limited features and tends to glitch often.
Vendor Response
Thank you for the great review Regine! Our staff will be very happy to read what you wrote. We are so happy that you find the application easy to use. We make it one of our top priorities to have a user-friendly interface. We are thrilled that you are finding the application quick and convenient to use and that there is a quick resolution to any issue you face. We appreciate your feedback regarding the features you would like to see. We are constantly working on adding new features and this includes allowing attachments in private messages which will allow them to share images of the children with you and your team.
Replied January 2020
Magdelize
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Childcare Management that WORKS
Customer support is amazing! Friendly efficient feedback and the software does what it’s supposed to do.
PROSThe Parent App is a one stop service, where I can manage and keep track of children, staff and communication with parents.
CONSNothing - but you need to know that you need to populate the App with data so it will take some of your time
Vendor Response
Hello Magdelize, We are so grateful for your kind words. Our staff will definitely be happy to read what you wrote. We built Parent to be an all-in-one management application for childcare centers and we are pleased you find it to be a one stop service. We are also very happy to hear that our Customer support team has been amazing. This feedback always encourages our team. we look forward to continuing to provide you with more features and great service.
Replied June 2020
Laia
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2020
Good
Overall, I really like the advantage that it gives any institution to cut out on their paper waste. Moreover, believe it is clear for the user.
CONSI believe the news section could be improved, adding the option of selecting what news you would like to see. It would also be a good idea to be able to search for content posted on the app. It would also be nice if when reading a document from the documents section and wanting to go back, the app didn't take you to the first folder.
Vendor Response
Hi Laia, Thank you for taking the time to leave us a review. we are thrilled that your child care center has gone paperless with Parent. We are also very happy to hear that the application is user-friendly which is always one of our top priorities. We appreciate your feedback regarding the newsfeed and we are working on adding search functionality to make finding posts easier.
Replied July 2020
Halimah
Primary/Secondary Education, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed June 2020
Difficultly in finding few days old posts
Occasionally the app freezes and there’s nothing I can do about. Sometimes it takes hours and this weekend it’s been frozen since Friday. It’s hard to go back and find posts that been posted few days ago. It’s almost impossible to find post from a wee or more ago.
PROSI don’t know what to like about it. I don’t know what to like about it.
CONSDifficult to find a week old posts. Private message box is too tiny and difficult to write more than 25 words.
Vendor Response
Hi Halimah, We are sorry to hear about your experience with the application. We will make sure to investigate your case further as application performance is related to many factors such as the type of the device, internet connection, and OS version. Our support team will reach out to you and work with you to resolve any issues you are facing. We strive to make sure our customers are satisfied and also provide in-app support.
Replied June 2020
Jasmin
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Professional app
Its easy to use, very friendly user
PROSEasy to use and very accessible for staff and even for the parents
CONSNothing, in over all the parent app is really good
Vendor Response
Thanks for the awesome feedback, Jasmin ���� We work hard to meet expectations and we're happy to hear we hit the mark for you ����
Replied March 2023
Sara
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
parent relationship with teachers
easy, sufficient and fats application where it connects parents to teachers to know about their children directly
CONSsometimes when we do not know how to do something but we contact he parent team and they always support us
Nouhad
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Love it
The information it gives the management and patents
CONSBroken down many times and gave us trouble signing in many times
Reasons for switching to Parent
More detailed
Vendor Response
Hello Nouhad, Thank you so much for taking the time to write us a review. We really appreciate your amazing words about Parent. We strive to make sure that all the information regarding managing your nursery is all in one place and is easily accessible. However, we are sorry to hear that you faced some issues with the application and we have added more testing time to assure that this doesn't happen again.
Replied November 2019
Heba Medhat Hassan
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Parent App is useful and easy
A lot of parents are understanding , some parents want to be updated to their children activities and daily routine.
PROSOrganized and more inclusive and easy to contact with each others
CONSSome time when the payer name same with another it makes some trouble
Reason for choosing Parent
We choose Parents cause it’s more convenient for us to use.
Jesper
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Good functionality and nice UI experience - Yet we missed some functionality
The user experience from APP and Web, from the Parents side.
CONSThe tracking of vacation from the Employee site of the system
Enakshi
Education Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Parents app review - Excellent
Marking register Writing observation Uploading pictures
CONSThe app is very useful for daily use. It’s important for us teachers.
Vendor Response
Dear Enakshi, hope you are having a good day. Thank you so much for your feedback, it's highly appreciated. Glad we are meeting your expectations and hope we always do.
Replied June 2023
Majd
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
feedback for parent app
child progress report its following EYFS curriculum
CONSnew app so the parents need help all the time to teach them how to use the app
Vendor Response
Dear Majd, Allow us to thank you for your review. Kindly note that we have a manual that its shared with the childcare centers for the parents, that give them an in-depth learning how to use Parent, please let us know if we can share this document with you. Best regards, Parent Team
Replied March 2022
Hadeel
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2023
Good review
It’s easy to use , so useful for me as a teacher and good way to communicate with parents
CONSThere’s a lot of changes all the time this is good thing but sometimes it’s difficult when all the time there’s new additions
Vendor Response
Dear Hadeel, hope you are having a good day. Thank you so much for your feedback, it's highly appreciated. Definitely we will take your feedback into consideration and will work on improving the overall app usage and features.
Replied June 2023
Melony
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
How Effective in.using Parent
It's easy to use and recommendable to others
PROSThe parent can be used anytime. It's flexible. It's easy to use it.
CONSSometimes the posting of pictures is not consistent. Some puctures are not shown to patents when they're uploaded
Vendor Response
Dear Melony, hope you are having a good day. Thank you so much for your feedback, it's highly appreciated. Glad we are meeting your expectations and hope we always do.
Replied June 2023
Cosette
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Communication app made on point
Parent is just like a mini Facebook for parents and teachers. Safe and private platform for sharing photos, sending direct messages, announcing events/ calendars...
CONSTrying to fill out the whole academic year calendar: it doesn’t allow to make previous events.
Vendor Response
Hi, Cosette, Thank you so much for taking the time to write us a review. We really appreciate your amazing words about Parent. Here at Parent, we pride ourselves on providing our customers with a user-friendly experience. Thank you for the feedback regarding the events. We will send your feedback to our team so they can see how to enhance the experience.
Replied December 2019
Saule
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Thanks Parent App and [sensitive content hidden]
Ease of use and communication with team.
CONSNot yet so far, we are very new with this application
Vendor Response
Thanks for the awesome feedback, Saule ���� We work hard to meet expectations and we're happy to hear we hit the mark for you����
Replied April 2023