Procare Software


 

Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.

Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare cloud.

The Tuition Express module enables users to automate tuition collection. The KidReports module provides classroom management, electronic daily sheets and photos, videos, and updates for parents. Procare Cloud hosting provides remote access, automated data backups and access to the MyProcare parent portal.

 

Procare - Family data
 
  • Procare - Family data
    Family data
  • Procare - Activity tracker
    Activity tracker
  • Procare - Attendance tracker
    Attendance tracker
  • Procare - Bookkeeping and accounting
    Bookkeeping and accounting
  • Procare - Tuition payments
    Tuition payments
  • Procare - Mobile dashboard
    Mobile dashboard
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

496 Reviews of Procare

 

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Software Advice Reviews (4)
More Reviews (492)

Showing 1-4 of 4

Crystal from Lake County Schools
Specialty: K-12 public
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

So easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love love love this software as far as before and after school programs go. It's ease of use is impeccable.

Cons

Honestly, I don't really know of any cons that come with this. It's very highly rated and I can see why.

Review Source
 
 

Rebecca from Little Lamb Christian Daycare and Preschool
Specialty: Daycare
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great time saver, effective tool to keep organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been very impressed with Procare and the technical support connected to it. Brittany Larson is our agent and has been so incredibly patient and understanding and helpful. She connects me with time-saving tools (like Billing Box) and is always upbeat and positive. Between her help and the layout of Procare my daycare is set up for success!

Pros

Just learning about billing box! It is such a great time safer. I greatly enjoy the different features and look of Procare. It is easy to use and helps me keep all the information I need to keep track of organized. It is a great tool for daycare and is incredibly useful. The features are wonderful.

Cons

Sometimes it is frustrating that there are different parts of Procare that need to be purchased to use but it is understandable. Sometimes it's difficult to not be able to view the dashboard when I am working on something.

Review Source
 
 

Stephanie from University Park Learning Academy
Specialty: Daycare
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Not Impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Parents enjoy the touch screen technology and the use of fingerprint check-in/out, though it's initially difficult to register some fingerprints.

Cons

The user interface is cumbersome and looks antiquated. Maintaining ProCare actually creates more work for me due to user error from parents not completing check-in and check-out - and the need to manually post payments to each account, without the ability to generate reports! Reporting is nonexistent. My home computer and my laptop both run Mac OS, which don't support this Windows-based software. I am searching for a new program that runs on Mac OS and has greater reporting capability.

Review Source

  Response: Cathy, Procare Software

Date: January 2018

January 2018

 

Stephanie - We're glad parents are enjoying the touch computer, but sorry to hear they aren't always completing the process. Here's a short post with video that may help http://procaresupport.com/how-to-check-in/. There are also several methods to record payments that are automated or parent-initiated that will eliminate manual postings. Procare does include hundreds of standard reports, and a Data Viewer to create some of your own-we'll be in touch to help you find those that are best for your situation. And, there are options that allow your Mac to run Windows programs. We can help with advice on that as well.

 
 

Edward from KIDDOS ACADEMY
Specialty: Daycare

July 2016

July 2016

Reporting sucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like the product & support but I hate the way the reports are being set. It is obviously set for an owner and his wife!!! You can NOT generate a simple receivables report with this software and there is NO way to generate a day or week report for payments received in a list format as a matter of fact you cannot get a list report in the entire reports menu except an attendance report that shows total hours attended that is it there is no other list report so in most cases it leaves owners clueless on how much money center collected for any period of time. I talked to technical support for an hour before I was told that there is no such report!!!????
I have been with Procare Software for years but unfortunately I see my self parting away in the near future.

Likes Least

YOU WILL NOT BE ABLE TO GENERATE RECEIVABLES REPORTS WITH THIS SOFTWARE

Recommendations

This is a complex software that take education to customize to your needs & if you are not the one taking a payment good luck finding a simple receivables report in this software.

  Response: Cathy, Procare Software

Date: January 2018

January 2018

 

Edward - We're sorry this review from nearly 2 years ago was just released by the site as knowing would have given us a chance to follow up with you in a timely manner. There are a number of reports that show accounts receivables-some show outstanding AR, while others show the change in AR over a period of time. There is also a Data Viewer which can be used to create list-style reports (columnar format) that may be exported for use in a spreadsheet, like Excel.

 
 
 
Showing 1-20 of 492

Nicole from SmartKids

June 2018

June 2018

We love Procare because with our line of work we need something reliable and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We love how easy it is to use and that new things are being added all the time. We know that there are also functions that we haven't even begun to use! I also love the ease of way they can take control of the computer and trouble shoot for me being that I am a little computer illiterate.

Cons

The wait on the phone for technical support is very long. With our busy atmosphere it's hard to sit on hold for an hour at a time and then work with someone on fixing the problems. It's a good thing that we don't have to do it often!

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: June 2018

June 2018

 

Nicole - Thank you for your comments on Procare's ease of use and sharing your positive experience of working with our Support Team. As to reaching support, hold times do vary, but you may find it convenient to send an online request--you can even specify when you¿d like a call back, if a call is needed, and our Support Team will do their best to accommodate your request. Visit http://procaresupport.com/contact-procare-support/

 

Shelly from Good Shepherds Lutheran Childcare

June 2018

June 2018

Procare keeps everything organized and efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use- I basically played around and learned the software on my own with the use of Procare's video classes. The classes walk you through every step and you can walk along with them using your software at the same time. Customer support is phenominal. They are always at hand and stay with you through the process of handling what ever your question/issue may be. Upgrading is easy as well.

Cons

I wish it was easier to figure out specifically tayloring the way we charge our families to fit the program. For the most part it is in there, but our sytem of charging is unusal .

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: June 2018

June 2018

 

Shelly - It's great to hear how much the video lessons have helped and about your positive experiences with our support staff. On the billing side, Procare can handle a wide variety of situations from hourly to half/full day, to extra hours and late pickup fees, along with weekly, bi-weekly, and monthly rates. We even write custom formulas, as needed, for unique situations. We'd be happy to review the billing setup with you to ensure things are working in the most efficient way.

 


June 2018

June 2018

Solid data base for billing and tracking payments

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Value for Money

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Pros

Attendance spreadsheets are extremely helpful and easy to create for multiple classrooms. Billing and inputting payments is intuitive and user friendly.

Cons

Searching for students feature could use a few tweaks to make it easier to find students in the system.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: June 2018

June 2018

 

We¿re glad you¿ve found Procare¿s billing, payment, and child attendance tracking tools to be so helpful and intuitive. As to searching for students, here¿s a video/article that should help http://procaresupport.com/look-up-search-for-families/.

If you have other ideas for how searching could be enhanced, please feel free to make a suggestion at http://procaresupport.com/contact-procare-support/make-suggestion/.

 


June 2018

June 2018

Procare is a dinosaur in the child care industry

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Value for Money

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Pros

Not much! We inherited it from the last school. It's been around forever and for a long time has held the monopoly almost in the daycare industry. Which is changing now!

Cons

It's ridiculously expensive. You have to pay separate amounts for each program and the programs are set up wordy with too many tabs and having to click through so many screens to get where you need to go. The customer service is absolutely lousy. We've used them, on hold for 30 min plus, the service agents can't help, they want us to buy more programs. There are way better services now but daycares are afraid to change and this is a problem because Procare is all they've known and use. I would never recommend it to any fellow daycares! There is so much more available now! We recently changed to Brightwheel and it is amazing! We love it, so much more intuitive and up to date!

Review Source: Capterra
 

Teresa from Bouncin' Babies & Kool Kids

May 2018

May 2018

Procare's Technical support is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The ease of billing procedures, Tuition Express and Payroll. Procare is also a very user friendly program and the on-line tutorials is an extremely nice tool!

Cons

What I like least is that we lose Technical Support after a certain amount of time. After paying for the product it would be nice if the Technical Support could be offered on an on-going basis. The Technical Support Team does an amazing job and is always extremely polite and easy to work with whenever I encounter a problem. The amount of time spent on hold to reach them is sometimes difficult especially when we are trying to run our programs and do our jobs at the same time.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: May 2018

May 2018

 

Teresa - We're so glad your billing procedures and payment processing have been simplified with Procare and Tuition Express. As to Technical Support, it's free and unlimited as long as you maintain a current version of Procare. For Cloud customers, that is automatic as you're always on the latest version. For non-Cloud (locally installed) editions of Procare there is a modest annual update subscription fee.

 

Corey from Covenant Classical Schools & Daycare
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

As a preschool director, I use Procare daily to manage my daycare center.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Procare allows me to easily manage the students, employees, and families at my daycare center.

Pros

I like all of the features that are available from student and family management, accounting management, and reporting.

Cons

The main weakness that I see with Procare is the lack of mobile device capabilities. Currently, Procare does not have user-friendly app for mobile devices.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: May 2018

May 2018

 

Corey - We're glad you like all the student and family management features and think you'll be pleased to know that Procare's KidReports app expands many more capabilities to your mobile device. Learn more at: http://procaresoftware.com/products-and-services/services/kidreports/

 

Tom from Maria Early Learning Center
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

We use it for attendance and time sheets only with no problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The ease of use and the reports we use are very straight forth and accurate. We use the employee time records for payroll and very easy and accurate.

Cons

There is not much that we do not like but there are a few reports that could be more helpful with the data

Review Source: Capterra
 

Courtney from Central Faith

May 2018

May 2018

very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like that it is easy to use. You really get your moneys worth with this software. I like that it generates things for you, less work!

Cons

Sometimes when you call to get help you have to stay on hold a while or it takes a while to get a call back.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: May 2018

May 2018

 

Courtney - We're glad to hear how much less work you have using Procare and that you find it to be such a good value.

Hold times to our call center do vary throughout the day. You may also like the convenience of submitting a question online (link below) and in most cases you'll hear back the same business day.

http://procaresupport.com/contact-procare-support/technical-support/

 

Jay from Discovery Depot

May 2018

May 2018

Frustrated with expenses and ledger (again)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like the basics of the software and the modules of family data and employee data, etc.

Cons

The accounting (expenses & ledger) portion of this software is very poor. I would like some money spent here to increase the functionality of the software. My CPA can't believe I couldn't produce a General Ledger for him. I'm not interested in running both Procare and QuickBooks.

Review Source: Capterra
 

Keith from Asun Star

May 2018

May 2018

Great product used by our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Gets you going where you need to be!

Pros

There is a variety of applications that really can help the business. It can allow for clients to contact you, as well as you contact them. Try it out.

Cons

It really doesn't have many cons, I really enjoyed the interface and it made things easy to get a business going. Great for those parents who really want to know what's going on!

Review Source: Capterra
 

Noel from Monarch Montessori

May 2018

May 2018

Good software for childcare centers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Pros

We have used this software for over 8 years. It has many features; reports, attendance tracking, billing, family information and email lists.

Cons

Overall we like it, but have found that it takes a little bit of time to figure out. For example, they have so many reports that you have to run each one to finally figure out what you are looking for. Sometimes not all the data comes through, certain students are missing and you have to go back into that students account and change a setting. From then on it is easy and very helpful to regenerate reports but again the set up takes time.

Review Source: Capterra
 

Michelle from Wellington

April 2018

April 2018

Procare is awesome. Very well organized and simple to find what you need. It is also easy to teach..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

My favorite thing about procare is all of the reports it has. You can find one for pretty much everything! You can filter it in so many ways to get exactly what you need

Cons

What I like least about procare is when it goes down. It often closes down so I'm not sure if it's the program or something with our system

Review Source: Capterra
 

Paul from Calvary Full Gospel Church
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Josh was very helpful with the computer updates. He was very knowledgeable and treated us well.

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Functionality

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Support

Keeps track of most everything needed to be kept track of.

Pros

I can always call your support team for help and they know what to do. Since the minimum is 100 characters, this is just fill in.

Cons

There are times I need to call your support team for help but I waste a lot of time in que before someone can pick up.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Paul - We're glad you are pleased with the service from our Support Team. Our U.S.-based call center is open weekdays from 4:00 a.m. to 5:00 p.m. Pacific Time (7:00 a.m. to 8:00 p.m. Eastern). Hold times do vary (although We strive to keep them to a minimum), but later in the day (after 2:00 p.m. Pacific / 5:00 p.m. Eastern) the call load tends to be lighter. You may also find it convenient to submit a question online (link below) and in most cases you'll hear back the same business day.

http://procaresupport.com/contact-procare-support/technical-support/

 

Ashleigh from Tottini Discovery
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great Tech Support

Ease-of-use

Functionality

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Value for Money

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Support

It's essential to running my business.

Pros

The procare software is very robust and the technical support is great for answering any/all questions.

Cons

The server often goes down or is slow and then our teachers/parents can't sign in/out during these times. It is very frustrating.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Ashleigh ¿ We¿re pleased that you like the robust features and our tech support team! We¿ll have someone contact you regarding your slow connection as that could be impacted by your internet service. Server down time is extremely rare outside of occasional scheduled maintenance¿which we carefully plan to take place outside of normal business hours for most centers.

 

Wendy from Children's Continuous Care, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Always very pleased to get help when needed. The response time is very quick.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Support

Maintaining excellent records for the daycare on a daily basis.

Pros

Very easy to move around the different modules. If I don't remember how to do a task, Procare Tech is a phone call away and will go through the steps one at a time. Through the years they have been very professional and personal with my concerns. We have had procare since 2001.

Cons

I cannot think of a thing. Procare is set up for our daycare business in many ways. It is an all in one system. Bookkeeping, banking, family set up, payroll, paying the expenses. As the administrator, I have a lot of time to spend in the rooms with the children because of this program.

Review Source: Capterra
 

Jeanne from Saint Andrew's Preschool
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My question was answered quickly

Ease-of-use

Functionality

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Value for Money

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Support

monitoring my check-in and out for families and staff from my laptop anywhere.

Pros

All of the different places you can find the answers to your questions. The support desk is very helpful. The Book that comes with the program is well written and shows you the steps you need to implement something. It is exactly what i wanted for my center.

Cons

Nothing at this time that is considered a con. Since the support system is great. I don't have anything negative to say about this program.

Review Source: Capterra
 

Marcia from Global Children Services

April 2018

April 2018

We use Procare at our Child Care Center

Ease-of-use

Functionality

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The ease of use

Pros

I love the ease of the Sign in/out process. Once parents and approved adults are fingerprinted, we know they are approved to pick up kids. I love it that once parents sign in, I can generate several reports for by CEO.

Cons

Sometimes the Cloud starts running slowly during peak times. Everyday between 3 & 4 the system begins running slowly. Also, the fingerprint reader is very sensitive. Some parents fingerprints can't be read.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Marcia ¿ We¿re pleased to hear how much the fingerprint check-in has simplified your process. As to the Cloud, that should be an unusual, rather than a daily, occurrence. That said, we are in the process of making significant upgrades to our server facility to enhance capacity and connectivity. Also, there is always a small percentage the population (around 5%) who may have issues with fingerprint recognition¿in those cases a PIN+password option is available. A new model of fingerprint reader will be available soon that may also increase recognition.

 

Jennifer from Friendship House
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Everyone's customer service should strive to be like Procare

Ease-of-use

Functionality

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Value for Money

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Pros

It is intuitive, functional, and keeps us organized. Customer service is exceptional and always fixes any issues we have.

Cons

I wish there was an app that would allow for children's daily sheets, calendars, and activities such as HiMama or Brightwheel.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Jennifer, We're pleased your experience with our customer service and support teams has been so positive. And, your wish for an app has come true! Procare's KidReports app handles electronic daily sheets, photos, videos, activities, roll call and more. Learn more at: http://procaresoftware.com/products-and-services/services/kidreports/

 


March 2018

March 2018

Team was amazing, pleasant and helpful. Team was patient and knowledgeable as they helped us.

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Pros

Ease of assistance. Kind and helpful staff. Ease of banking. Organization of our parents and students into a linked data base.

Cons

It is a little tricky to use all of the features, but the help line takes care of our questions! There is really nothing else we are concerned about.

Review Source: Capterra
 

Amanda from Twin Lakes CDC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Customer Service was Amazing!

Ease-of-use

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Value for Money

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Pros

The software is user friendly. The software was easy to set up and navigate. There are a lot of sections that would benefit different areas of the school. It is priced fairly for the
amount of product you receive.

Cons

The thing I like least about this software is the 30 day trial. I feel being as busy as I am, I would have preferred a longer trial. Being a non-profit, it is still a cost that is hard to cover.

Review Source: Capterra