Procare Software


 

Procare is a child care software solution that allows users to manage educational facilities and child care centers. The product offers multiple modules that can keep track of family data and accounting, meals, payroll, employee data, activities, payroll, expenses and ledgers and attendance.

Users can buy modules individually, or they can purchase the entire package.

Procare’s family data is the core module of its solution, designed to eliminate the need for paperwork and physical planners. It helps users track student information, including registration details, emergency contact details, schedules, enrollment history, key milestones and immunization history.

Procare can also be accessed through the web with the help of the secure Procare Cloud, where data is automatically updated each night. This gives users the benefit of mobility, security, free updates and an online parent portal.

 

Procare - Family data
 
  • Procare - Family data
    Family data
  • Procare - Activity tracker
    Activity tracker
  • Procare - Attendance tracker
    Attendance tracker
  • Procare - Bookkeeping and accounting
    Bookkeeping and accounting
  • Procare - Tuition payments
    Tuition payments
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

456 Reviews of Procare

 

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Software Advice Reviews (1)
More Reviews (455)

Showing 1-1 of 1

Edward from KIDDOS ACADEMY
Specialty: Daycare

July 2016

July 2016

Reporting sucks

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Likes Best

I like the product & support but I hate the way the reports are being set. It is obviously set for an owner and his wife!!! You can NOT generate a simple receivables report with this software and there is NO way to generate a day or week report for payments received in a list format as a matter of fact you cannot get a list report in the entire reports menu except an attendance report that shows total hours attended that is it there is no other list report so in most cases it leaves owners clueless on how much money center collected for any period of time. I talked to technical support for an hour before I was told that there is no such report!!!????
I have been with Procare Software for years but unfortunately I see my self parting away in the near future.

Likes Least

YOU WILL NOT BE ABLE TO GENERATE RECEIVABLES REPORTS WITH THIS SOFTWARE

Recommendations

This is a complex software that take education to customize to your needs & if you are not the one taking a payment good luck finding a simple receivables report in this software.

 
 
 
Showing 1-20 of 455

Sandy from Wahoo Happy Hearts Daycare & Preschool

January 2018

January 2018

Extremely pleased with our decision to purchase Procare.

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Save time and money in the longrun. A lot of what we now can do on Procare we were doing by hand. I also appreciate the Cloud portion so I am able to work from home.

Pros

Pretty easy to flow around in, the HELP support online is pretty easy and the people I have talked w over the phone for help have the utmost patience in the world, extremely friendly! I appreciate that!

Cons

Probably the amount of wait time when I need to call in to support. It isn't the worst but usually I have about 18-25 calls ahead of me.

Review Source: Capterra
 

Konnor from Little Embers Day School

January 2018

January 2018

My experience with cust support rep was out of this world. He is seriously the best.

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Thanks to cust support rep, I know a lot more about what Procare has to offer. For instance, I had no idea that Procare offered Agency Accounting. This is something I have a hard time dealing with. I told Benji my issues and he showed me exactly how to manage those specific accounts. We didn¿t have this feature, but I purchased it immediately after Benji explained it. Learning more and more each day.

Cons

Overall I think Procare is pretty great. I think it could be a little more user friendly, however, you just have to learn what all it can offer.

Review Source: Capterra
 

Vanessa from Education

January 2018

January 2018

It was a great experience.

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It is very helpful with the billing, attendance and immunization. The parents also love the ease of the use of the program.

Pros

It is easy to use and the support team is very helpful. The software is also very people friendly and the parents are able to use t with ease.

Review Source: Capterra
 

Shelissa from Little Wildcats Daycare Center

January 2018

January 2018

Love it. Steven was most helpful this morning

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The ability to manage my childcare center as well as my pre-school classes. It really simplifies the record keeping that is required for all state licensed centers and pre-school. You are able to manage the center and bill the parents for weekly tuition.

Pros

Easy to load new students. I like the ability to run more reports in a faster time. I like the break down on printing sign in sheets and roll call sheets. I really like the different choices in statements that you can offer your parents. It is very well priced for the service that you receive. The customer support staff are very helpful and eager to assist you.

Cons

Employee part. I have had new software since July and I still can't put my employees time in like I did with my older version. But no worries I have my old software still working on another computer that I use for employee time sheets. Love Love Love ProCare

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: January 2018

January 2018

 

Shelissa ¿ We¿re happy to hear how much you love Procare and how it simplifies your daily record keeping. There are several ways to make staff time card entries either by having employees check themselves in and out, or by using a batch screen to process time card hours for many people at once. Someone from our team will be in touch to help you find the most efficient method for your situation.

 

Beth from Life Christian Academy

January 2018

January 2018

customer service agent was wonderful!!!

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Pros

I love Tuition Express. It works so well with the parents and school. He is wonderful when I need assistance or have questions.

Review Source: Capterra
 

Terry from First Church Preschool

January 2018

January 2018

Customer rep was very helpful and it was a pleasure to work with him

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Pros

Everything that we use. We are daily finding ways to make our job easier. We are hoping to start using the employee time keeping feature; however, this is in review.

Cons

The Cons are based on my lack of training. My hopes for 2018 are to review the tutorials and see what other features we could be using.

Review Source: Capterra
 

Ron from Kids Academy of Texas
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I spoke with Ian. He took the time to understand my issues and helped me resolve them!

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Pros

It has the ability to create most any type of report you need which helps me manage the business side of the organization.

Cons

It does not allow you to delete a duplicate record. We have one that was duplicated when the old version was upgraded to the current version, and the Tech and I both tried to delete it, but we still get an error message due to the use of the old record being tied to previous transactions.

Review Source: Capterra
 

Darby from Lil' Angels Daycare

January 2018

January 2018

When the technician is on the line, they are quick and know just what to do to fix the problem.

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Pros

Using procare saves me time and keeps my files accurate. When it comes time to do the end of the year totals, I am amazed at how much time I have saved with Procare software.

Cons

I don't know how to use every feature. It isn't necessarily anything against Procare, it is me and not having the time to learn the things that do not already know about it. Also again not the fault of Procare, but the service is poor where I live and I cannot use the cloud to bring the software with me to the childcare facility.

Review Source: Capterra
 

Barbara from Kings n Queens Daycare
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

No good

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Don't really know yet I really do not care for this software they made if difficult to work with for small business owners. People who don't have a lot of time

Cons

To much to learn and run a business they went away from the pro care last used . I don't really care for this one ... to difficult to use ..

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: January 2018

January 2018

 

Barbara, We're so sorry to hear that your transition from being comfortable with Procare's old version 9 to getting acquainted with the current v10 has been such a challenge. Our goal is for you to be successful and to minimize the learning curve from one version to another. We offer free training and learning tools to help and will be in touch with you soon. Please know that we will work with you to make sure you are successful with Procare.

 

Nancy from Dubar Corporation

January 2018

January 2018

Michelle was so kind and helpful!

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Pros

The automation of this program is amazing! The work of myself as an owner and my directors just became so much more easy and stream lined. After 20 years of using Personalized Software/Child Care Manager I am kicking myself for not making the switch sooner.

Review Source: Capterra
 

Sheila from Lakeside Union School District

January 2018

January 2018

Everyone has been amazingly helpful

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I would probably rate higher once I knew more about the program and have done billing in it.

Pros

Procare is the bomb!!!! . I am coming from Private Advantage for 16 years (the program was in place when I got here in 2002 and was too cheap to justify changing until Paul made that decision for us. Though it is a lot of work for me to transfer 2500 kids over, now that I am understanding the system it seems to be going smoothly.

Cons

Would have liked the relations including the emergency (non parent) to have transferred over but its going ok.

Review Source: Capterra
 

Della from APK!

January 2018

January 2018

Amazing help Benji is so awesome and helpful

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The costumer service. And how east it is to use. To be able to email and or text my families right from procare is so much help, using less paper and less time

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: January 2018

January 2018

 

Della ¿ Thank you for sharing how easy Procare is to use and that you especially like the options to email and text families. Be sure to take advantage of our free learning tools http://procaresupport.com/learn-procare/ and live training options http://procaresupport.com/learn-procare/custom-training/. We¿re confident that once you know all Procare can do, you¿ll find it to be good value too!

 

Jennifer from Peace Lutheran Daycare and Preschool
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I called support to get help with setting up billing formulas. Jeff was a huge help.

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Pros

So far I like the ease of use and the automatic functions for family billing and employees. I also like the reports tracking immunization records.

Review Source: Capterra
 

Jennifer from Lena Pope

January 2018

January 2018

Benji with customer service was very helpful over the phone.

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Pros

Procare is intuitive and easy to use. When I need help, I can look in the guide or call in to customer service. Customer service has always been very helpful.

Cons

The dashboard can be confusing and when I switch things around on my dashboard, they do not stay where I put them.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: January 2018

January 2018

 

Jennifer ¿ We¿re glad you¿ve found Procare so easy to use. The dashboard settings are based on how you log in. For example, if you log in as yourself they should remain as you set them¿if you happen to log in as someone else (or just glance at the dashboard while they are logged in) it would likely look different. Please give support a call and we are happy to help you get the dashboard set as you would like it.

 

Laura from Eastridge Childcare and Learning Center
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Customer support was wonderful

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Pros

There are so many things you can do and for the most part is it user friendly. I like all the forms of support from the manual, to online support, to customer support hotline (even though the wait can be very long

Cons

Figuring out the reports can be confusing. The immunizations seem to be off compared to what the pediatricians want

Review Source: Capterra
 

Julie from Ralph Moody SACC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Very helpful!

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Keeps track of billing

Pros

Well it is mostly user friendly. It does what I need it to do. My parents find the receipts helpful

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: December 2017

December 2017

 

Julie ¿ We¿re glad to hear how beneficial Tuition Express has been to your operation, but are sorry other areas have not met your expectations. We strive to be forthright in how our products and services are represented and want you to be successful in their use. We¿ll be in touch soon to see how we can help.

 

Stephanie from The Nook Daycare, LLC

December 2017

December 2017

A good starter tool for running an efficient childcare facility.

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It helps you organize your business in a more efficient way.

Pros

Procare does a great job at helping organize your business from all the kids and families you have enrolled, to helping you with billing. There are so many tools within the program that help you efficiently run your day to day tasks. Through Procare we were also able to track attendance by allowing our parents to check the children in and out, which was very helpful.

Cons

It can be a very complicated system and I often needed help through customer support. The program would malfunction or go through upgrades and that was very frustrating when trying to run a business.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: December 2017

December 2017

 

Stephanie ¿ We appreciate your candid feedback. Our training team and support staff are always here to assist with setup and use¿and troubleshooting any issues you may have. We¿re not aware of any recent issues; please let us know how we can help.

 

Julie from Mt Olympus Christian Child Development
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

After a year of trying to use the cloud remote service. we found out that our tablets would not wk

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Pros

I like the reports that it can generate. I also love tuition express, It has been the most beneficial component of our overall operation.

Cons

the program is not intuitive, salesperson only interested in sale misrepresented product rep was rude blaming me and talking down to me. as if I should have known better. when the products will not do what was advertised.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: December 2017

December 2017

 

Julie ¿ We¿re glad to hear how beneficial Tuition Express has been to your operation, but are sorry other areas have not met your expectations. We strive to be forthright in how our products and services are represented and want you to be successful in their use. We¿ll be in touch soon to see how we can help.

 

Melissa from Victory Early Learning Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Excellent customer service and easy to use

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generating reports, excellent and quick customer service

Pros

The tuition express function is very easy to use and manage. I also like the reports that I can generate to help with understanding FTEs and general knowledge of enrollment.

Cons

It can be expensive with processing fees for credit cards, but worth it if you build that into tuition pricing.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: December 2017

December 2017

 

Melissa ¿ We¿re glad to hear how much you like Tuition Express and enrollment reporting. We do our best to offer card rates that are the lowest in the industry. Our Tuition Express team would be happy to offer advice on how to keep rates low for your particular situation.

 

Felicia from Prince of Peace Lutheran School

December 2017

December 2017

Over all my experience is very positive. I would recommend Procare to any one in a school.

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Saves time and makes billing, collections and time sheets for payroll much easier .

Pros

With the Cloud based Procare, I can work from home. Also, I never have to worry about getting the back-up done. I also really like the billing process and the statements that I can create for parents. I could never get QuickBooks to produce the statements that I really needed.

Cons

It is a double edged sword, Procare can do so much, it is taking me longer than I would like to learn all the features. And it does not happen frequently, but there are times that the Cloud service does not work and parents and staff are not able to clock in or out.

Review Source: Capterra