Procare software


505 reviews(5.0/5)
505 reviews(5.0/5)

Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.

Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare cloud.

The Tuition Express module enables users to automate tuition collection. The KidReports module provides classroom management, electronic daily sheets and photos, videos, and updates for parents. Procare Cloud hosting provides remote access, automated data backups and access to the MyProcare parent portal.

Supported Operating System(s):
Windows 7 , Web browser (OS agnostic) , Windows 8 , Windows 10

505 Reviews of Procare

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  • Sahar from Bright Beginnings Childcare Center

    Number of employees: 11-50 employees

    August 2018

    No. 1 Software!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I’ve been using Procare for 2.5 years. Everytime I ran into a small problem they’ve taken care of it immediately for me.

    Pros

    Procare software management has made running my childcare business smoother and easier. They have everything you need to run your childcare business. Customer support is always very knowledgeable and timely.

    Cons

    The least thing I like about this software is it not being compatible on Mac. You can use it on Mac but there isn’t a version made specifically for Mac.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michelle from Little Imaginations

    Number of employees: 11-50 employees

    August 2018

    Procare tech support and software

    Ease-of-use
    Functionality
    Quality
    Support

    I like the cloud system in case of evacuation. It has made billing and posting payments very easy.

    Pros

    I like the dashboard and parent finger print clock in system.

    Cons

    That you can’t run it on Apple computer. That you can’t access all features on iPad.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lori from Discovery Days Learning Center

    July 2018

    We love using Procare to allow us to organize and keep track of our student and parent data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Procare customer service is top notch! They are friendly, professional and always help solve any issues we have. They are quick to respond and knowledgeable. We also benefit from the time saving record keeping.

    Cons

    Procare does not have a way to monitor or assist with our wait list. Adding a feature like this would help us keep our school full and allow us to be more helpful to parents wishing to enroll their children in our school.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Procare Software, Procare Software

    August 2018

    Lori - Thank you for sharing how Procare helps you organize and track student and parent information. You may also find the online registration feature of MyProcare helpful in managing your wait list. You can choose to import children as enrolled or put them on your wait list. You¿ll be pleased to know those features are already included with your Procare Cloud account. We'd be happy to talk with you about how to set it up for your situation.

  • Colleen from Ameris academy

    July 2018

    It is easy to use and has loads of options!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It can be used for both kids and employees. It also links up to a kiosk so that finherprints can be used to check in and out, but a code can alsp be used.

    Cons

    Its sometimes hard to find the correct report. It has oodles and oodles of reports but not a description so until you run it your not aware if its the one your looking for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stephanie from Vvca

    Number of employees: 11-50 employees

    July 2018

    They have a very helpful sales and Tech Team.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software offers integration into their system. As well with alerts and customizable settings they can help you streamline your paperwork. The cloud option also gives parents more access to classroom.

    Pros

    I love that you can purchase parts of the software ala carte. You can customize what you need to meet the needs of your Center. This also means I should grow or have your demands you can add other components.

    Cons

    The cost would be the biggest drawback however it is well worth it. While the product might seem pricey at first the company's long history in the field prooves that it is a long term investment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Heather from Leesburg Open Arms

    Number of employees: 51-200 employees

    July 2018

    wonderful, very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the flexibility of how and what to add to a report is the greatest tool and to also create a visual report that may be easier to explain financials to a staff member that may not be able to see how this works otherwise.

    Pros

    it is very easy to use and to train staff on. I love that I am able to track leads and able to print a multitude of reports for staff, families and accounting. I can also send out mass text and email blasts

    Cons

    The programs and ability to pull certain reports seems to be bogged down if too many users are logged in to the program at the same time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brandon from River Green Academy

    Number of employees: 51-200 employees

    June 2018

    The five years we have had Procare are our best five years yet.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    much more streamlined than many products - cloud options

    Pros

    I like the cloud options that this software provides as well as the excellent customer support through the 800 number

    Cons

    The customer support 800 number can a few good minutes - but worth it. The only other Con I can think of is that there are SO many good functions and aspects with Procare it can take a few minutes sometimes to figure out the best way to get what you need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Darlene from Hillwood Playcare, Inc.

    Number of employees: 11-50 employees

    June 2018

    I appreciate that their representative was very thorough in his explanation of the Merchant Report.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using tuition express has made collecting tuition so much better for us.

    Pros

    I am still learning a lot about Procare and it helps when I am able to speak to someone that is very patient and explains in detail, which their representative did.

    Cons

    Again, I think once I learn how to use Procare proficiently, Playcare will benefit from all that Procare offers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verna from Little Friends

    June 2018

    Great product to meet our management and infor.ation needs across the board.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, good information.
    Technical support team is amazing and very patient.
    Good report options.

    Cons

    Occasional disconnects. Inability to automatically process billing. Inability to prevent time clock manipulation.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Procare Software, Procare Software

    June 2018

    Verna - Thanks for your kind words about our support team and how well Procare meets all your management needs. The occasional disconnects you mention could be an indication of trouble on your local area (non-Cloud) network and is something our support team can help troubleshoot. As to an inability to process billing or prevent time clock manipulation, those are also things we can help with... especially setting user limits to prevent people from making changes to time card entries (and there¿s an audit trail to show any changes that were made).

  • steve from Building Rainbows Pre School

    June 2018

    Great software, even better customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Provides all the functionality needed to run a pre-school from start to finish. Customer service and tech desks are truly outstanding!

    Cons

    Perhaps more flexibility in running payroll reports on individual employees as I sometimes get request from HHS or other agencies asking for specific employee information in a specific format.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Procare Software, Procare Software

    June 2018

    Steve - Thank you so much for sharing about your experience with Procare, especially the service provided by our Customer Service and Tech Support teams. As to specific reporting for employees, often that information can be accessed by using the built-in Data Viewer to create your own spreadsheet layouts. This article may help: http://procaresupport.com/using-data-viewer/

  • Nicole from SmartKids

    June 2018

    We love Procare because with our line of work we need something reliable and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love how easy it is to use and that new things are being added all the time. We know that there are also functions that we haven't even begun to use! I also love the ease of way they can take control of the computer and trouble shoot for me being that I am a little computer illiterate.

    Cons

    The wait on the phone for technical support is very long. With our busy atmosphere it's hard to sit on hold for an hour at a time and then work with someone on fixing the problems. It's a good thing that we don't have to do it often!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Procare Software, Procare Software

    June 2018

    Nicole - Thank you for your comments on Procare's ease of use and sharing your positive experience of working with our Support Team. As to reaching support, hold times do vary, but you may find it convenient to send an online request--you can even specify when you¿d like a call back, if a call is needed, and our Support Team will do their best to accommodate your request. Visit http://procaresupport.com/contact-procare-support/

  • Shelly from Good Shepherds Lutheran Childcare

    June 2018

    Procare keeps everything organized and efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use- I basically played around and learned the software on my own with the use of Procare's video classes. The classes walk you through every step and you can walk along with them using your software at the same time. Customer support is phenominal. They are always at hand and stay with you through the process of handling what ever your question/issue may be. Upgrading is easy as well.

    Cons

    I wish it was easier to figure out specifically tayloring the way we charge our families to fit the program. For the most part it is in there, but our sytem of charging is unusal .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Procare Software, Procare Software

    June 2018

    Shelly - It's great to hear how much the video lessons have helped and about your positive experiences with our support staff. On the billing side, Procare can handle a wide variety of situations from hourly to half/full day, to extra hours and late pickup fees, along with weekly, bi-weekly, and monthly rates. We even write custom formulas, as needed, for unique situations. We'd be happy to review the billing setup with you to ensure things are working in the most efficient way.

  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Solid data base for billing and tracking payments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Attendance spreadsheets are extremely helpful and easy to create for multiple classrooms. Billing and inputting payments is intuitive and user friendly.

    Cons

    Searching for students feature could use a few tweaks to make it easier to find students in the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Procare Software, Procare Software

    June 2018

    We¿re glad you¿ve found Procare¿s billing, payment, and child attendance tracking tools to be so helpful and intuitive. As to searching for students, here¿s a video/article that should help http://procaresupport.com/look-up-search-for-families/. If you have other ideas for how searching could be enhanced, please feel free to make a suggestion at http://procaresupport.com/contact-procare-support/make-suggestion/.

  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Procare is a dinosaur in the child care industry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not much! We inherited it from the last school. It's been around forever and for a long time has held the monopoly almost in the daycare industry. Which is changing now!

    Cons

    It's ridiculously expensive. You have to pay separate amounts for each program and the programs are set up wordy with too many tabs and having to click through so many screens to get where you need to go. The customer service is absolutely lousy. We've used them, on hold for 30 min plus, the service agents can't help, they want us to buy more programs. There are way better services now but daycares are afraid to change and this is a problem because Procare is all they've known and use. I would never recommend it to any fellow daycares! There is so much more available now! We recently changed to Brightwheel and it is amazing! We love it, so much more intuitive and up to date!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Procare Software, Procare Software

    July 2018

    We're truly sorry to hear your experience has been so unsatisfactory. We would appreciate the opportunity to reach out and help, as there are many more options available than in the past, including the MyProcare parent portal and the KidReports app for parent engagement and digital classroom management. We pride ourselves on having a well-rounded, knowledgeable support staff and although hold times vary, the average is far less than you experienced and there's always the option to place a request online. As you point out, Procare has been the leader in the industry for many years and we take that position seriously. We continually strive toward making the products and services we offer the best available to simplify child care management for the widest range of centers large and small.

  • Teresa from Bouncin' Babies & Kool Kids

    May 2018

    Procare's Technical support is wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of billing procedures, Tuition Express and Payroll. Procare is also a very user friendly program and the on-line tutorials is an extremely nice tool!

    Cons

    What I like least is that we lose Technical Support after a certain amount of time. After paying for the product it would be nice if the Technical Support could be offered on an on-going basis. The Technical Support Team does an amazing job and is always extremely polite and easy to work with whenever I encounter a problem. The amount of time spent on hold to reach them is sometimes difficult especially when we are trying to run our programs and do our jobs at the same time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Procare Software, Procare Software

    May 2018

    Teresa - We're so glad your billing procedures and payment processing have been simplified with Procare and Tuition Express. As to Technical Support, it's free and unlimited as long as you maintain a current version of Procare. For Cloud customers, that is automatic as you're always on the latest version. For non-Cloud (locally installed) editions of Procare there is a modest annual update subscription fee.

  • Corey from Covenant Classical Schools & Daycare

    Number of employees: 201-500 employees

    May 2018

    As a preschool director, I use Procare daily to manage my daycare center.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Procare allows me to easily manage the students, employees, and families at my daycare center.

    Pros

    I like all of the features that are available from student and family management, accounting management, and reporting.

    Cons

    The main weakness that I see with Procare is the lack of mobile device capabilities. Currently, Procare does not have user-friendly app for mobile devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Procare Software, Procare Software

    May 2018

    Corey - We're glad you like all the student and family management features and think you'll be pleased to know that Procare's KidReports app expands many more capabilities to your mobile device. Learn more at: http://procaresoftware.com/products-and-services/services/kidreports/

  • Tom from Maria Early Learning Center

    Number of employees: 11-50 employees

    May 2018

    We use it for attendance and time sheets only with no problems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and the reports we use are very straight forth and accurate. We use the employee time records for payroll and very easy and accurate.

    Cons

    There is not much that we do not like but there are a few reports that could be more helpful with the data

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Courtney from Central Faith

    May 2018

    very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is easy to use. You really get your moneys worth with this software. I like that it generates things for you, less work!

    Cons

    Sometimes when you call to get help you have to stay on hold a while or it takes a while to get a call back.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Procare Software, Procare Software

    May 2018

    Courtney - We're glad to hear how much less work you have using Procare and that you find it to be such a good value. Hold times to our call center do vary throughout the day. You may also like the convenience of submitting a question online (link below) and in most cases you'll hear back the same business day. http://procaresupport.com/contact-procare-support/technical-support/

  • Jay from Discovery Depot

    May 2018

    Frustrated with expenses and ledger (again)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the basics of the software and the modules of family data and employee data, etc.

    Cons

    The accounting (expenses & ledger) portion of this software is very poor. I would like some money spent here to increase the functionality of the software. My CPA can't believe I couldn't produce a General Ledger for him. I'm not interested in running both Procare and QuickBooks.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Keith from Asun Star

    May 2018

    Great product used by our company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Gets you going where you need to be!

    Pros

    There is a variety of applications that really can help the business. It can allow for clients to contact you, as well as you contact them. Try it out.

    Cons

    It really doesn't have many cons, I really enjoyed the interface and it made things easy to get a business going. Great for those parents who really want to know what's going on!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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