Procare Software

Pros

We love how easy it is to use and that new things are being added all the time. We know that there are also functions that we haven't even begun to use! I also love the ease of way they can take control of the computer and trouble shoot for me being that I am a little computer illiterate.

Cons

The wait on the phone for technical support is very long. With our busy atmosphere it's hard to sit on hold for an hour at a time and then work with someone on fixing the problems. It's a good thing that we don't have to do it often!

Pros

Ease of use- I basically played around and learned the software on my own with the use of Procare's video classes. The classes walk you through every step and you can walk along with them using your software at the same time. Customer support is phenominal. They are always at hand and stay with you through the process of handling what ever your question/issue may be. Upgrading is easy as well.

Cons

I wish it was easier to figure out specifically tayloring the way we charge our families to fit the program. For the most part it is in there, but our sytem of charging is unusal .

Pros

Attendance spreadsheets are extremely helpful and easy to create for multiple classrooms. Billing and inputting payments is intuitive and user friendly.

Cons

Searching for students feature could use a few tweaks to make it easier to find students in the system.

Pros

Not much! We inherited it from the last school. It's been around forever and for a long time has held the monopoly almost in the daycare industry. Which is changing now!

Cons

It's ridiculously expensive. You have to pay separate amounts for each program and the programs are set up wordy with too many tabs and having to click through so many screens to get where you need to go. The customer service is absolutely lousy. We've used them, on hold for 30 min plus, the service agents can't help, they want us to buy more programs. There are way better services now but daycares are afraid to change and this is a problem because Procare is all they've known and use. I would never recommend it to any fellow daycares! There is so much more available now! We recently changed to Brightwheel and it is amazing! We love it, so much more intuitive and up to date!

Pros

The ease of billing procedures, Tuition Express and Payroll. Procare is also a very user friendly program and the on-line tutorials is an extremely nice tool!

Cons

What I like least is that we lose Technical Support after a certain amount of time. After paying for the product it would be nice if the Technical Support could be offered on an on-going basis. The Technical Support Team does an amazing job and is always extremely polite and easy to work with whenever I encounter a problem. The amount of time spent on hold to reach them is sometimes difficult especially when we are trying to run our programs and do our jobs at the same time.

Procare allows me to easily manage the students, employees, and families at my daycare center.

Pros

I like all of the features that are available from student and family management, accounting management, and reporting.

Cons

The main weakness that I see with Procare is the lack of mobile device capabilities. Currently, Procare does not have user-friendly app for mobile devices.

Pros

The ease of use and the reports we use are very straight forth and accurate. We use the employee time records for payroll and very easy and accurate.

Cons

There is not much that we do not like but there are a few reports that could be more helpful with the data

Pros

I like that it is easy to use. You really get your moneys worth with this software. I like that it generates things for you, less work!

Cons

Sometimes when you call to get help you have to stay on hold a while or it takes a while to get a call back.

Pros

I like the basics of the software and the modules of family data and employee data, etc.

Cons

The accounting (expenses & ledger) portion of this software is very poor. I would like some money spent here to increase the functionality of the software. My CPA can't believe I couldn't produce a General Ledger for him. I'm not interested in running both Procare and QuickBooks.

Gets you going where you need to be!

Pros

There is a variety of applications that really can help the business. It can allow for clients to contact you, as well as you contact them. Try it out.

Cons

It really doesn't have many cons, I really enjoyed the interface and it made things easy to get a business going. Great for those parents who really want to know what's going on!

Pros

We have used this software for over 8 years. It has many features; reports, attendance tracking, billing, family information and email lists.

Cons

Overall we like it, but have found that it takes a little bit of time to figure out. For example, they have so many reports that you have to run each one to finally figure out what you are looking for. Sometimes not all the data comes through, certain students are missing and you have to go back into that students account and change a setting. From then on it is easy and very helpful to regenerate reports but again the set up takes time.

Pros

My favorite thing about procare is all of the reports it has. You can find one for pretty much everything! You can filter it in so many ways to get exactly what you need

Cons

What I like least about procare is when it goes down. It often closes down so I'm not sure if it's the program or something with our system

Keeps track of most everything needed to be kept track of.

Pros

I can always call your support team for help and they know what to do. Since the minimum is 100 characters, this is just fill in.

Cons

There are times I need to call your support team for help but I waste a lot of time in que before someone can pick up.

It's essential to running my business.

Pros

The procare software is very robust and the technical support is great for answering any/all questions.

Cons

The server often goes down or is slow and then our teachers/parents can't sign in/out during these times. It is very frustrating.

Maintaining excellent records for the daycare on a daily basis.

Pros

Very easy to move around the different modules. If I don't remember how to do a task, Procare Tech is a phone call away and will go through the steps one at a time. Through the years they have been very professional and personal with my concerns. We have had procare since 2001.

Cons

I cannot think of a thing. Procare is set up for our daycare business in many ways. It is an all in one system. Bookkeeping, banking, family set up, payroll, paying the expenses. As the administrator, I have a lot of time to spend in the rooms with the children because of this program.

monitoring my check-in and out for families and staff from my laptop anywhere.

Pros

All of the different places you can find the answers to your questions. The support desk is very helpful. The Book that comes with the program is well written and shows you the steps you need to implement something. It is exactly what i wanted for my center.

Cons

Nothing at this time that is considered a con. Since the support system is great. I don't have anything negative to say about this program.

The ease of use

Pros

I love the ease of the Sign in/out process. Once parents and approved adults are fingerprinted, we know they are approved to pick up kids. I love it that once parents sign in, I can generate several reports for by CEO.

Cons

Sometimes the Cloud starts running slowly during peak times. Everyday between 3 & 4 the system begins running slowly. Also, the fingerprint reader is very sensitive. Some parents fingerprints can't be read.

Pros

It is intuitive, functional, and keeps us organized. Customer service is exceptional and always fixes any issues we have.

Cons

I wish there was an app that would allow for children's daily sheets, calendars, and activities such as HiMama or Brightwheel.

Pros

Ease of assistance. Kind and helpful staff. Ease of banking. Organization of our parents and students into a linked data base.

Cons

It is a little tricky to use all of the features, but the help line takes care of our questions! There is really nothing else we are concerned about.

Pros

The software is user friendly. The software was easy to set up and navigate. There are a lot of sections that would benefit different areas of the school. It is priced fairly for the
amount of product you receive.

Cons

The thing I like least about this software is the 30 day trial. I feel being as busy as I am, I would have preferred a longer trial. Being a non-profit, it is still a cost that is hard to cover.