Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.

Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare cloud.

The Tuition Express module enables users to automate tuition collection. The KidReports module provides classroom management, electronic daily sheets and photos, videos, and updates for parents. Procare Cloud hosting provides remote access, automated data backups and access to the MyProcare parent portal.



539 Reviews of Procare

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 539 reviews

December 2018

Joan from Glassboro Child Development Centers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great product

Very satisfied Able to track payments, immunizations

Pros

Ease of use and multiple functions are available

Cons

Use limited to few devices in our office when multiple staff need to use it

Response from Procare Software of Procare Software

Replied December 2018

Joan - We're glad you find Procare easy to use and appreciate the many functions available. As to the number of devices, you may install Procare on as many computers as you like; however, the number of people who may use it at the same time is based on the number of "seats" you have. According to our records, your center has 4 seats available... so if you regularly have more than 4 people needing to use it at the same time, you may want to consider adding another seat.

December 2018

Amber from Kids kampus

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Love this software

It is really easy and a great program. Just wish updates would happen during none working hours

Pros

So easy to use . It is a very secure program.

Cons

A lot of updates so you need to wait for system when this happens

December 2018

Gracie from CDC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Procare saves the day

Pros

I used Procare at my old cente. My only experience with the service was clocking in and out. It was super easy to navigate.

Cons

I do not have any cons. If there was any issues with the service it was related to the internet service or a user error.

December 2018

Jody from PALS Praise And Leadership Schools

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Procare makes life easier!

My experience with Procare has been a very positive one- it is very user friendly and the support staff, when I have issues, is always very responsive and helpful!

Pros

It is easy to use and it generates multiple reports.

Cons

Sometimes the front door has issues, but once we moved to anew cloud, our issues have stopped.

December 2018

Anijah from Education Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

We're Moving On

Procare has been an industry leader for a while but seems to lack a desire to innovate.

Pros

Great for tracking immunizations and parent contact info as well as providing alerts for families during check in and check out.

Cons

Procare's greatest asset to us is the door switch that integrates into the computer software. However, there 'safety feature' of not allowing families to check in if they haven't checked out without seeing a director is an inconvenience. It would certainly be nice to have the option to turn this off. Several Directors don't use the fingerprint system at all for this reason.


Response from Procare Software of Procare Software

Replied December 2018

Anijah - The best way to ensure children have been checked out at the end of the day is to use the Batch Check In/Out feature (link below) to quickly check out anyone who forgot to do so. That said, we recognize the value of making sure everyone can be checked in the next day regardless of their status from the prior day. We're always looking for ways to simplify tasks at your center and appreciate your candid feedback. http://procaresupport.com/child-batch-check-in-or-out/

December 2018

Taryn from Education

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Procare Review

Pros

The design of the software, the ease of use, the ways you can use it to communicate with parents and employees.

Cons

How long the program takes to update. It could be my computer but I’ve attempted to update it on multiple computers and it’s slow on all of them.

November 2018

Cynthia from Sunshine Day Camp

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Procare

Procare is how my business runs! We use it for all payments, sign in and out sheets, time cards for staff, scheduling students even simple things like birthday lists. Procare is the staple in my child care.

Pros

There are tons of things you can do with this software. It is very versatile and has lots of features. The customer support is really really good. I'm sure they realize their software is difficult so it's nice to know I can call and speak to a live person who will guide me through whatever steps to help me with what I'm doing. They are always very polite and helpful.

Cons

This software is rather complicated to use! The software is for child cares and in my experience most child cares are full of people with degrees in child care and psychology! Finding a tech savvy person isn't as easy. I have tried my best to understand and take notes along the way-but I would say this software is NOT user friendly. Plus, there are times when a pop-up window comes up changing a setting and if you choose it you can never change the setting back. I learned that the hard way...

November 2018

Kayla from CSRR

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Procare for Childcare

Procare is very helpful with things like keeping track of billing and checking children in and out. It does occasionally have issues running but normally it resolves within about half an hour. Overall I would recommend this software.

Pros

Procare is easy to use. It has many different functions like keeping track of billing and what kids are checked in or out.

Cons

Seems like every couple of weeks it has problems with freezing especially during busy pick up times.

November 2018

Crystal from AAC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very user friendly

We primarily use Procare for billing and attendance at our child care center. It has been a great program for our center and the parents are pleased as well.

Pros

Procare gives you a platform to complete your scheduling, billing, tracking, reporting, and attendance. The system has multiple extensions you can purchase to grow with your company and your needs.

Cons

Each extension costs extra and you need the cloud before you can use some of the others.

November 2018

Marissa from Logan City School District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Great as a parent or director

Overall, if you're looking for a central place to organize all the many things that come with childcare, this is the best product on the market that I'm aware of.

Pros

I first used Procare as a parent in my infant son's childcare center. It was easy to check him in and out by having an ID and password number and I loved that I could see my balance on our account and get messages from the director of the childcare center.

When I took over at a different center as the director, I was pleased to see they used the same program. Additionally, this center increased the ease of checking in and out by having a fingerprint scanner for parents to check students out and for employees to clock in/out. As a director I could easily see which students were there on the home page and the home page was customizable to what I wanted to see (ex. upcoming staff/child birthdays, children currently checked in, children recently checked in/out etc.). There is another tab where detailed children information is easily inputted and organized as well as an employee tab.

I really haven't seen anything else within childcare systems that has as many options and functions as Procare.

Cons

Some reports can be difficult to find and not, at least to me, logically sequenced. However, I can usually Google to find the answer.
I would love Procare to come out with an app for classroom teachers to access and parents to access where teachers can input students eating records and parents can pay their balance.

Response from Procare Software of Procare Software

Replied November 2018

Marissa - Thank you so much for your wonderful review. Also, we have good news--parents can pay online through the MyProcare portal--and our KidReports app is perfect for staff to record meals, daily sheet entries, photos, videos and more. See: https://www.procaresoftware.com/products-and-services/services/kidreports/

November 2018

Annie from Messiah Lutheran Church Preschool

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Using Procare for years now

I have enjoyed using procare, I haven't run into too many issues in the 4+ years of using it. I do spend time each school year having to adjust certain items, but overall I have been satisfied with their program.

Pros

Once I have everything set into ProCare it is easy to manage and function with. We use Procare for our billing system primarily - tuition express has been a huge help with us as we transitioned from a center that only took checks and cash to a center that is now 98% electronic payments. Procare is easy to manage and work with and when I have questions or stumble on something I can always seek out their manual and typically the information is there for me.

Cons

I have come to realize that Procare will nickle and dime you for certain things. I have found recently more and more companies that are offering what Procare offers for a fraction of the cost. We are planning on transitioning from Procare Billing to another software/app system for families. To add on certain features with Procare it will cost you.

Response from Procare Software of Procare Software

Replied November 2018

Annie - We're glad you've found Procare easy to manage and use. We're sorry to hear you have felt nickeled and dimed. That's certainly not our intent. Payment processing with Tuition Express has very competitive rates and we can help you with strategies to keep your costs to a minimum. Certain optional services do have additional fees though, such as cloud hosting, and our KidReports app for teachers and parents.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Simple to use

Pros

I love the family accounting. It is very clear and easy to personalize.

Cons

You cannot easily delete information. If a child or family is entered twice, it can be difficult to fix.

Response from Procare Software of Procare Software

Replied November 2018

We're pleased to hear you love the Family Accounting software. As to deleting a family or child, if it's just a matter of the person being entered twice there is an easy-to-use Remove Duplicate Person feature. See: http://procaresupport.com/remove-duplicate-people/

October 2018

TARA from Almost Home Academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Easy to use

Pros

This program was easy to use and was easy to navigate, especially for a new user.

Cons

At times I had issues with it crashing but customer was great in handling it.

October 2018

Karen from Apple Creek Preschool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Procare Review

Pros

I like that the customer support team is so friendly and helpful when I call and have a "dumb" question. They never make me feel like I am dumb! I also like the web support because often I can go on there and get my question answered without calling in!

Cons

We stopped using the time clock because it was too slow. When we have 30 employees clocking in and having to enter 2, 4 -digit codes by the time they were half way through the last half were showing up tardy when they really weren't. We found a system that had one 3 digit code that was much faster.

Response from Procare Software of Procare Software

Replied October 2018

Karen - We're glad to hear you've found the Support Team so friendly and helpful. According to our records, it looks like you have an older, stylus-based Time Clock from many years ago. We've made significant improvements in this area and now offer a biometric Procare Touch computer for checking in and out with built-in fingerprint recognition. This is a much quicker and more efficient way for families and staff to check in. Or you can simply add a USB fingerprint reader to your existing computer. For details, see: https://www.procaresoftware.com/products-and-services/check-in-solutions-overview/.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

3 of 5

October 2018

Procare Good, but not great.

Procare is a great idea and has a great objective. However, there are some kinks to be worked on. Adding people to pick up a child was difficult because sometimes their finger print was already in the system for something or someone else.

Pros

I liked that you could use a finger print or a code for parents to check their kid in and out of the center.

Cons

The hardest thing about this software was printing out rosters for each class. I had to go through a process just to print out each class's roster one at a time. I could not find a way to print out all of them at once.

Response from Procare Software of Procare Software

Replied October 2018

Procare includes a wide variety of standard class rosters that can easily be printed for all classrooms at once. There are rosters, school directories, roll call and sign-in sheets, and you can create your own roster-style reports using the built-in Data Viewer. As to pickup people, if their fingerprint was already in the system, that likely means the person was entered multiple times and there's an easy-to-use tool to clean up duplicates. We'd be pleased to help--just give our Tech Support Team a call.

October 2018

Amber from The Playful Learner

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

Used Procare as an employee for 8 years

Pros

From my experience, it was super simple and easy to use. Logging in and out as an employee, and logging in and out as a parent. It was very helpful that it would automatically alert someone if they were reaching their limit on child care hours, or alert an employee if they forgot to sign out the day before.

Cons

None that I can recall! The only issue from an employee stand point was that I needed management to fix errors like forgetting to sign out, but I can see how from an employer stand-point you wouldn't want employees messing with their hours.

October 2018

Courtney from CENTRAL FAITH

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

easy to use software

this software has kept our center organized

Pros

This software makes it easy to keep up with the employee and family information

Cons

sometimes it will freeze up and make you log out and log back in

October 2018

Jennifer from Creme de la Creme

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Good system for Childcare Providors

Pretty positive for the most part.

Pros

Easy application to use for the most part. User friendly but can be confusing has a lot of features to it.

Cons

the updates and how it can slow everything down. small issues that the procare system has had over time.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Good Software

Pros

My kid's school uses this software and it seems helpful. They got everything under one roof.

Cons

Just started using it so not sure as yet.

October 2018

Dee from Apple Creek Preschool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Procare Child Care Mgmt

Pros

This software is very extensive and offers lots of options for standardized and customizable reports for data management at our school.

Cons

Though customizable to a point, some of the reports that we are able to run do not include specific information that we would like to include.