Procare Software

make my job a much easier to do and to be more productive.

Pros

I like that system offer a variety of options to better my program with different modules and it has been very helpful.

Cons

I would like that it can be a little more user friendly with being as I am newbee a little challenging trying to figure things out like payroll.

Streamlining my office data reconciliation.

Pros

This software is so intuitive. It has Everything I need to run my business and be able to spend more time in the classroom instead of on my PC. I love the fact the software is set up to purchase only what you need. There is so much to learn however between the amazing youtube channel and customer service you are never without support as you learn to navigate this software and customize it for your specific needs. One of the customer rep was my initial point of contact answering tons of questions as I decided if the Procare software system was right for my in home group child care needs. It was had everything I was looking for and my clients love the system too, no more clipboards full of sign-in sheets falling all over the floor and needing to be stored for years taking up space. Now i'm growing into a new center and was ready to streamline my tuition processing I looked at what I spend now and it appears I will be actually saving by processing via Tuition Express! I have been working with another customer rep and once again all of my question and concerns were addressed, she supported me through the entire application process. I could not be happier knowing that my data is safe and secure with ProCare.

User friendly support. I don't have to be a computer genius to get the program to work correctly.

Pros

It's user friendly and your support is amazing. Their knowledge of the system helped me to restore my information from an old computer to a new computer. Everything's there just as it was.

Cons

The state mandates I have this program if I want to be a STAR provider. I've never been asked for a report by the state. As a small home child care this can be frustrating if it's mandated, but never called upon.

This software will shorter our work time for payroll and food program. It's very user friendly. Just knowing I have support from pro care means a lot. Every time I have called the person is always so helpful and I get all my questions answer and I'm not stressed after our conversation. This means a lot to end the call knowing you can do the task you need to do. I m very satisfied with pro care at this time.

Pros

Very user feiendly. It will help with payroll time cards food program and check in for children so much faster. We are using the finger print option to sign children in and out.

Cons

Entering employees time is a little time consuming. We had to purchase another computer for signing in children ., buy a web cam and fingerprint monitor

We are hoping it will make collecting parent fees easier and more secure.

Pros

Customer Support staff have been extremely helpful and eager to help us! They have gone above and beyond in some parts to help us!

Cons

The Management Software book and all the steps you have to go through to drop a family from the system.

Pros

Its simple once you understand how it the system works, I learned a lot from the technician in phone call

Pros

Easy of use for all constituents. (Parents, teachers, administrators and accounting). Reporting functions are great to report to funders and state funding agencies.

Cons

It would be great to have improved ability to customize some reporting a bit more to interact with other software programs.

Procare took my life into this century. Previously we did our ledger postings by hand which made my life very cumbersome. Tuition Express upped that by 100%.

Pros

I love the convenience of Procare and the time it saves me from posting so much information manually as we did in the past.

Pros

Procare is very easy to use. I like how there are multiple uses that cover all of our preschool needs.

Cons

Nothing. I like it all. I don't like reaching #1 spot when I call in and strangely get disconnected.

Billing , time keeping,report printing etc....

Pros

The functionality and the ease of use. I also love the fact we have a tech at our fingertips that can guide us through any problem we may encounter. And they teach me to do the task as well. Eliminating the need to call back for the same issues.

Cons

Not knowing how to use it. There are so many awesome features and No one trained our staff at the get go. so there is a lot of un tapped potential in this program that i do not know how to use.

Pros

It's very convenient. The reports are so helpful. I can print any type of report I need. I use this program as a time clock for my staff, signing in and out for parents and children, keeping up with payments, yearly statements...the list goes on and on.

Cons

If I have a technical issue first thing in the morning, I have to wait 3-4 hours to reach someone since I'm on the east coast. That can be a huge nightmare since we almost completely rely on ProCare to help manage daily operations.

Pros

The reports you can generate. From seeing who is checked in, to birthday reports, to payroll functions. The ease of ACH billing.

Cons

The wait time to talk to support, I waited 20 minutes just to talk to someone. Wish it was quicker turn around.

Pros

I find ProCare to be user friendly. Can move around within the screens as well as between schools with ease.

Cons

It is usually a long wait on phone to get support. Can't process payroll reports to submit to agencies.

Pros

That there are so many options and so many reports to use that are helpful. I love that I can call and get someone and they can help me without making me feel like I don't know what I am doing.

Cons

Sometimes when I call I am on hold for what feels like forever but everyone gets back to me quickly so it makes up for that.

I got the benefit of time cards for all the employees, check in stations for Employees and Teachers, all the reports that I get from these areas. The Tuition Express is the best and the newest addition but has been an happy addition.

Pros

That I have tec support and Benji to explain it to me. The tuition express has been a wonderful time saving item that I am glade we got turned on to. I also like the check in and timecard options but the are 2nd best compared to the tuition express.

Cons

I have a hard time with the amount of options that there are and which one to choose. Then trying to find it after I get sold on that particular report.

Makes my work easier and faster!

Pros

There are several things that I love about this program. 1st is the attendance tracking to see total hours of care for each child and 2nd how I can see how many children are in attendance at any given time. 3rd is the tracking for immunizations is so helpful to make sure my children are up to date. 4th is keeping up with tuition fees and how easy it is to see who owes what.

Cons

Occasionally when I am adding a family it won't let them sign in and I have to redo it. Also in the weekly report section I don't like that if someone is out they are not shown on report at all. I would rather see there name and 0 hours than not even show them on the report.

We are able to manage so many areas for our accounts and employees.

Pros

Endless possibilities. Great support team. Very helpful and very friendly. They do not take long to get back to you to help.

Cons

Because it can do so many things it is hard to remember all the avenues to take to complete tasks you do not use on a regular basis. The help support will help you in matters.

Pros

It is great for our daycare and makes keeping track of of attendance of children and employees so simple.

Cons

The software needs reset quite often and runs slow and sometimes takes a really long time to load after restarting.

I would say after the initial data input that it has saved our staff and parents time and simplified data management.

Pros

I like all of the built in functionality and features. They have put a lot of time into thinking about what to include in the software. It is a reliable software.

Cons

I feel procare should offer free integration with other systems. It would also be nice if their system understood standard proximity cards.

I do not like the mounting hardware for the touchscreens. The touchscreen power adapter should be built in to the touch screen and there should be a lot more aesthetically appealing way to mount it.

There is not a capability to add a business to associate with a person. For instance we associate doctor offices, dentist offices, and hospitals with students and employees and not specific doctors. It would be nice to be able to put a business in there instead of filling out a person with the business information.

It would be nice if they got rid of the user licenses.

Pros

I like the visibility of the information on the main Procare screen. I like the ways I can tailor everything to how our school operates and bills.

Cons

Sometimes it's difficult to know how to execute something I'd like to do. But usually the Procare help website is very helpful!