Procare Software


 

Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.

Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare cloud.

The Tuition Express module enables users to automate tuition collection. The KidReports module provides classroom management, electronic daily sheets and photos, videos, and updates for parents. Procare Cloud hosting provides remote access, automated data backups and access to the MyProcare parent portal.

 

Procare - Family data
 
  • Procare - Family data
    Family data
  • Procare - Activity tracker
    Activity tracker
  • Procare - Attendance tracker
    Attendance tracker
  • Procare - Bookkeeping and accounting
    Bookkeeping and accounting
  • Procare - Tuition payments
    Tuition payments
  • Procare - Mobile dashboard
    Mobile dashboard
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

484 Reviews of Procare

 

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Software Advice Reviews (4)
More Reviews (480)

Showing 1-4 of 4

Crystal from Lake County Schools
Specialty: K-12 public
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

So easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love love love this software as far as before and after school programs go. It's ease of use is impeccable.

Cons

Honestly, I don't really know of any cons that come with this. It's very highly rated and I can see why.

Review Source
 
 

Rebecca from Little Lamb Christian Daycare and Preschool
Specialty: Daycare
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great time saver, effective tool to keep organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been very impressed with Procare and the technical support connected to it. Brittany Larson is our agent and has been so incredibly patient and understanding and helpful. She connects me with time-saving tools (like Billing Box) and is always upbeat and positive. Between her help and the layout of Procare my daycare is set up for success!

Pros

Just learning about billing box! It is such a great time safer. I greatly enjoy the different features and look of Procare. It is easy to use and helps me keep all the information I need to keep track of organized. It is a great tool for daycare and is incredibly useful. The features are wonderful.

Cons

Sometimes it is frustrating that there are different parts of Procare that need to be purchased to use but it is understandable. Sometimes it's difficult to not be able to view the dashboard when I am working on something.

Review Source
 
 

Stephanie from University Park Learning Academy
Specialty: Daycare
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Not Impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Parents enjoy the touch screen technology and the use of fingerprint check-in/out, though it's initially difficult to register some fingerprints.

Cons

The user interface is cumbersome and looks antiquated. Maintaining ProCare actually creates more work for me due to user error from parents not completing check-in and check-out - and the need to manually post payments to each account, without the ability to generate reports! Reporting is nonexistent. My home computer and my laptop both run Mac OS, which don't support this Windows-based software. I am searching for a new program that runs on Mac OS and has greater reporting capability.

Review Source

  Response: Cathy, Procare Software

Date: January 2018

January 2018

 

Stephanie - We're glad parents are enjoying the touch computer, but sorry to hear they aren't always completing the process. Here's a short post with video that may help http://procaresupport.com/how-to-check-in/. There are also several methods to record payments that are automated or parent-initiated that will eliminate manual postings. Procare does include hundreds of standard reports, and a Data Viewer to create some of your own-we'll be in touch to help you find those that are best for your situation. And, there are options that allow your Mac to run Windows programs. We can help with advice on that as well.

 
 

Edward from KIDDOS ACADEMY
Specialty: Daycare

July 2016

July 2016

Reporting sucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like the product & support but I hate the way the reports are being set. It is obviously set for an owner and his wife!!! You can NOT generate a simple receivables report with this software and there is NO way to generate a day or week report for payments received in a list format as a matter of fact you cannot get a list report in the entire reports menu except an attendance report that shows total hours attended that is it there is no other list report so in most cases it leaves owners clueless on how much money center collected for any period of time. I talked to technical support for an hour before I was told that there is no such report!!!????
I have been with Procare Software for years but unfortunately I see my self parting away in the near future.

Likes Least

YOU WILL NOT BE ABLE TO GENERATE RECEIVABLES REPORTS WITH THIS SOFTWARE

Recommendations

This is a complex software that take education to customize to your needs & if you are not the one taking a payment good luck finding a simple receivables report in this software.

  Response: Cathy, Procare Software

Date: January 2018

January 2018

 

Edward - We're sorry this review from nearly 2 years ago was just released by the site as knowing would have given us a chance to follow up with you in a timely manner. There are a number of reports that show accounts receivables-some show outstanding AR, while others show the change in AR over a period of time. There is also a Data Viewer which can be used to create list-style reports (columnar format) that may be exported for use in a spreadsheet, like Excel.

 
 
 
Showing 1-20 of 480

Ashleigh from Tottini Discovery
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's essential to running my business.

Pros

The procare software is very robust and the technical support is great for answering any/all questions.

Cons

The server often goes down or is slow and then our teachers/parents can't sign in/out during these times. It is very frustrating.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Ashleigh ¿ We¿re pleased that you like the robust features and our tech support team! We¿ll have someone contact you regarding your slow connection as that could be impacted by your internet service. Server down time is extremely rare outside of occasional scheduled maintenance¿which we carefully plan to take place outside of normal business hours for most centers.

 

Wendy from Children's Continuous Care, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Always very pleased to get help when needed. The response time is very quick.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Maintaining excellent records for the daycare on a daily basis.

Pros

Very easy to move around the different modules. If I don't remember how to do a task, Procare Tech is a phone call away and will go through the steps one at a time. Through the years they have been very professional and personal with my concerns. We have had procare since 2001.

Cons

I cannot think of a thing. Procare is set up for our daycare business in many ways. It is an all in one system. Bookkeeping, banking, family set up, payroll, paying the expenses. As the administrator, I have a lot of time to spend in the rooms with the children because of this program.

Review Source: Capterra
 

Jeanne from Saint Andrew's Preschool
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My question was answered quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value
Support

monitoring my check-in and out for families and staff from my laptop anywhere.

Pros

All of the different places you can find the answers to your questions. The support desk is very helpful. The Book that comes with the program is well written and shows you the steps you need to implement something. It is exactly what i wanted for my center.

Cons

Nothing at this time that is considered a con. Since the support system is great. I don't have anything negative to say about this program.

Review Source: Capterra
 

Marcia from Global Children Services

April 2018

April 2018

We use Procare at our Child Care Center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The ease of use

Pros

I love the ease of the Sign in/out process. Once parents and approved adults are fingerprinted, we know they are approved to pick up kids. I love it that once parents sign in, I can generate several reports for by CEO.

Cons

Sometimes the Cloud starts running slowly during peak times. Everyday between 3 & 4 the system begins running slowly. Also, the fingerprint reader is very sensitive. Some parents fingerprints can't be read.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Marcia ¿ We¿re pleased to hear how much the fingerprint check-in has simplified your process. As to the Cloud, that should be an unusual, rather than a daily, occurrence. That said, we are in the process of making significant upgrades to our server facility to enhance capacity and connectivity. Also, there is always a small percentage the population (around 5%) who may have issues with fingerprint recognition¿in those cases a PIN+password option is available. A new model of fingerprint reader will be available soon that may also increase recognition.

 

Jennifer from Friendship House
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Everyone's customer service should strive to be like Procare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is intuitive, functional, and keeps us organized. Customer service is exceptional and always fixes any issues we have.

Cons

I wish there was an app that would allow for children's daily sheets, calendars, and activities such as HiMama or Brightwheel.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Jennifer, We're pleased your experience with our customer service and support teams has been so positive. And, your wish for an app has come true! Procare's KidReports app handles electronic daily sheets, photos, videos, activities, roll call and more. Learn more at: http://procaresoftware.com/products-and-services/services/kidreports/

 


March 2018

March 2018

Team was amazing, pleasant and helpful. Team was patient and knowledgeable as they helped us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of assistance. Kind and helpful staff. Ease of banking. Organization of our parents and students into a linked data base.

Cons

It is a little tricky to use all of the features, but the help line takes care of our questions! There is really nothing else we are concerned about.

Review Source: Capterra
 

Amanda from Twin Lakes CDC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Customer Service was Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

The software is user friendly. The software was easy to set up and navigate. There are a lot of sections that would benefit different areas of the school. It is priced fairly for the
amount of product you receive.

Cons

The thing I like least about this software is the 30 day trial. I feel being as busy as I am, I would have preferred a longer trial. Being a non-profit, it is still a cost that is hard to cover.

Review Source: Capterra
 

Jameca from Anneewakee Academy

March 2018

March 2018

great customer service today

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the Procare software b/c if is very easy to use and their customer service is very friendly and always provides great service that is efficient.

Cons

I really don't have anything that I don't like about the Procare software. I guess I don't like that sometimes when parents want to change something on their account it can mess with their codes, etc. but I can usually figure this out w/out much problem.

Review Source: Capterra
 

Kim from Preschool @ The Springs

March 2018

March 2018

Just started using ProCare recently and absolutely love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Easy to learn and use. Helps me manage my financials & paperwork for my center and makes it easier for check in purposes as well!

Cons

Nothing that I have found so far! I would however, love to see an APP that teachers can use to communicate easily with parents.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: April 2018

April 2018

 

Kim ¿ You¿ll be glad to know that we DO have an APP for teachers to communicate with parents. It¿s called KidReports and is great for electronic daily sheets, photos, videos, classroom ratios, roll call and more. Learn more at: http://procaresoftware.com/products-and-services/services/kidreports/

 

Natalie from Georgetown Hill Early School
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

ProCare is an efficient software that helps streamline family accounts and attendance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Security check in, family emergency information, FTE rosters, and account info

Pros

I love the fact that ProCare is very secure and maintains updates consistently. Once understood, it is pretty user-friendly and allows to obtain reports to access specific information for analysis.

Cons

It takes a lot of time to learn the software and how to navigate it. There are many different methods to obtain student attendance and classroom reports.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: March 2018

March 2018

 

Natalie ¿ It¿s great to hear how Procare helps you streamline tasks around family accounts and attendance. There are a number of free learning tools available (link below) to help you become even more proficient, as well as free training for new customers. We'll have someone contact you to see if there is anything more we can do to help. Learn Procare at: http://procaresupport.com/learn-procare/

 

Cynthia from Guiding Hands Academy, inc.

March 2018

March 2018

Very easy to use and to the point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

This is a great software that allows you to keep track of all that is important and it makes it easy to keep yourself organized.

Cons

sometimes it was a little difficult to get in touch with some who could help you, but most of the time they are available

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: March 2018

March 2018

 

Cynthia ¿ It¿s great to hear that Procare is helping you keep organized! We strive to be easy to get in touch with. Our support team takes live calls from 4:00 a.m. to 5:00 p.m. Pacific Time (M-F) and you can always submit a request online, if that is more convenient, at: http://procaresupport.com/contact-procare-support/technical-support/

 

Courtney from Central Faith
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Procare is very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and keeps my center organized. I also love that parents can check in and out using fingerprints

Cons

there is nothing i dislike at the moment that i cam think of. everything IS GREAT

Review Source: Capterra
 

Barbara from Dixie Kids, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A little frustrating. A lot of good features, but some really complicated features too

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It does make keeping track of the daily issues at our center easy.

Pros

I like the dashboard. I like the ability to have the child and parent photos on the screen. The clock in and out is great.

Cons

I really don't like the reports. I don't like that you have to go in EACH time and say currently enrolled children. There are a lot of really complicated features. I'm really frustrated that when this was set up in August of 2017 the accounting and payroll was not set up properly and we have not been paying our employees overtime for the entire time until today when I KNEW that there were some employees that had overtime. This is a huge issue and I'm not even sure how to go forward from here. Tech support fixed it, but did say that it was not set up properly on their end from the beginning.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: March 2018

March 2018

 

Barbara ¿ We¿re glad to hear Procare makes it easy to keep track of daily items, but sorry you¿ve experienced frustration in other areas. As to reports, you may save the settings (such as ¿Enrolled¿ children) by choosing the ¿Save Settings¿ button at the bottom of the reports screen. Regarding payroll, when a new position (like ¿Teacher¿) is created it automatically defaults to paying overtime for that position. The reason you may choose to uncheck the overtime box is for things like sick time, vacation, and jury duty, that would not count toward overtime hours. We apologize for any confusion. More information on pay codes and overtime settings may be found here: http://procaresupport.com/pay-codes/

 


March 2018

March 2018

Customer service is kind and friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The parent portal is very useful and user friendly. Tuition express on the app makes paying tuition easy and simple

Cons

The price is a bit high for a smaller child care center but we made it work and it worked the effort. Very friendly

Review Source: Capterra
 

Shauna from Unique Childcare

March 2018

March 2018

Superb Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

There's definitely a benefit to this program add the tools need to successfully track and monitor students. When helping parents feel secure.

Pros

It yo have and question or comment about the program all you have to do it send them an email and within 24 hrs someone will call you and work you through it step by step.

Cons

Although it really user friendly, it relies heavy on parent participates. Thus, if a parent is having trouble they an't the one's that can contact the Procare customer service.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: March 2018

March 2018

 

Shauna - We're so glad you love the customer service and tech support teams. Email is a great option, but you can also call in to our U.S.-based support center. As to parents, we usually find it's most productive to have them contact you (their provider) first, since you're their main point of contact. As needed, we'll work with you to ensure parents get the help they need.

 

Laury from Childrens Day Out

March 2018

March 2018

Wonderful, so helpful and introducing things that we were unaware of.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support
Pros

The ease of tuition collection and accounting, attendance and teacher check in. Also the customer service. Always helpful and informative.

Cons

Understanding the use of and the purposes of reports. Figuring out which ones to use for what situation and having to do a dry run to see if that's the one you want.

Review Source: Capterra
 

Connie from St Cletus School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Easy and reliable daycare billing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Parents love the system, cut billing time tremendously, so much easier to keep track of roll and billing. The reports are easy to print and access. Has made my job as administrator so much easier.

Cons

That it is network based and I would have to pay extra to make it cloud base to work on it at home.

Review Source: Capterra
 

Amanda from TELC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

We are a licensed preschool and childcare facility that has used the software daily for many years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Daily operations, accounting practices, collecting staff and student information and communication.

Pros

ProCare's versatility is extremely impressive. We use this application for students and staff alike as our sign in station and communication tool. This helps us track student and staff attendance down the day and minute which is invaluable to grant reporting, payroll and tuition reimbursements.

ProCare also has many useful faucets for early childhood organizations, such as behavior tracking, immunization records, emergency contacts and other pertinent information. As a Director that is responsible for all billing, income collection, and taxes, one of the most useful and irreplaceable aspects is the Family and Agency Accounting sections as well as Tuition Express. These areas are key to making sure we stay on top of our financial health.

I honestly cannot say how phenomenal this software is. The substantial amounts of report types are endless and extremely helpful in all areas of running and producing a professional preschool and child care facility.

We are also a two site facility and switching to ProCare Cloud has been the best monthly investment.

Cons

Interfacing software with our Website and Facebook Page. We recieve a lot of traffic through these sites and we would love to be able to collect date straight to ProCare through these web resources.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: February 2018

February 2018

 

Amanda ¿ We¿re glad Procare¿s versatility helps your center in so many ways. It¿s also great to see your suggestion about integrating with your center¿s website, Facebook, and similar places parents seek information. One way you can do that right now, as a Procare Cloud customer, is to place a link on your site (or anywhere you choose) for new families to register online. You can also make a link available for current families to log in, review information, choose schedules, pay online, and more at MyProcare! See: http://procaresupport.com/myprocare-overview/

 

Yolanda from Child's Path (CCCR)

February 2018

February 2018

Awesome Tech support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

It can keep track of the immunizations. It alerts us when immunizations are going to expire. Tracking and changing classrooms is a breeze.

Cons

We can't put comments on each child or employees. For example, teacher calls out, we don't have a place to keep track of call outs and the same with students, if a parent has a concern, we have to write it down, but prefer to keep track on ProCare. Less steps is always best when it comes to billing and charges, etc. It is a challenge to just delete one sibling when they have moved on to another school and the younger one is still with us. I have had tech support, but still shows up. If I delete the one sibling, it deletes both students on the folder so I end up adding them both back on the hidden folder. I just want to hide the one that moved on.

Review Source: Capterra

  Response: Procare Software, Procare Software

Date: February 2018

February 2018

 

Yolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave theYolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave the center, typically you¿ll want to unenroll them but maintain their records for historical purposes (rather than delete them)¿and it¿s perfectly fine if their sibling is still in attendance. This article on when (and how) to remove a child may be helpful: http://procaresupport.com/remove-child/

 

Bethany from St. Matthew Christian Child Care with Footsteps Preschool

February 2018

February 2018

Whenever I have a problem the support is very helpful.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

It is easy to use and usually makes sense when starting something new. I like how things are set up so I only have to type a few things and my information or needs pop up. I was recently very thankful for the help of the support team when we lost all of our information due to a computer problem. They have worked very hard to help me with all of the problems that have arisen due to the crash.

Cons

There are times I would like to see more ability to change or delete information. It would be nice to clear old information out if needed.

Review Source: Capterra