Church Windows software


30 reviews(3.5/5)
30 reviews(3.5/5)

Church Windows is a hybrid church management solution that helps church administrations manage their day-to-day activities and interactions with followers. The solution offers various modules to the users that include membership, scheduler, donations, accounting and payroll. It can be deployed either on-premise or hosted in the cloud.

Membership features enable church administrators to view and track household and individual records, customize data fields, record interaction notes and create attendance and visitation reports.

Church resources, events, volunteers and rooms are managed and tracked within the scheduling application, while member contributions and giving histories are maintained in the donations module. Church Windows’ accounting module offers fund accounting capabilities with a customizable chart of accounts, recurring transactions, reconciliation and more. The payroll module helps users to manage payroll processes and generate reports on salary history, taxes, allowances, deductions and more.

Support is offered via online videos, workbooks, webinars and customized training sessions.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

30 Reviews of Church Windows

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  • MATTHEW from First Presbyterian Church

    Number of employees: 2-10 employees

    August 2018

    Not A Good Fit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It worked but it was too much for our small church.

    Pros

    It was power and robust. Had all the features that church could want.

    Cons

    To difficult to use for volunteer staff. Only other people who used could be asked for advice so it was hard to learn without going to trainings

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Josue from summithosting

    Number of employees: 11-50 employees

    July 2018

    really good software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Church windows software is really easy to use and really stable application on our environment. so far we have not had any issues and the software does what is suppose to.

    Pros

    I work with church windows almost every day we host church windows to our clients and the software is really easy to use and when our clients call for issues its more like they have user use error but its really simple to explain the software to them. and as far as I know the software is really stable and I haven't had no issues since I been working with it for the pass two years.

    Cons

    so far I cannot say I have anything bad to say about the software it does what is advertise and our clients have no issues and when they do and contact church windows support they get the assistance right away and they solve the problems in no time. and I have not encounter any major issues at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • George from West Yarmouth Congregational Church

    May 2018

    I used Church Windows to automate my churches membership, donations, and treasurer functions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fully automated manual processes, increase transparency and confidence in reporting.

    Pros

    The software is easy to learn. We implemented to automate manual processes. Webinars are offered monthly and archived for use in the future. On line help is also available. When I call the company, I am always connected with a customer service within one hour.
    The reporting capability is tailorable and easy to navigate.
    Today, all members are defined and data is easy to use. Revenue or collections, pledges, and special contributions are tracked with better granularity. The treasurer function tracks expenses, but overall we were able to define all assets and liabilities for the first time. We generated balance sheets and income statement. Reporting is now recurring and many more are kept informed.

    Cons

    The company is small, but I do not consider that a true con. I can not say enough positive about this company and their product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Church Windows Software enables me and my team to manage finances, including payroll.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that this financial tool for churches also includes managing payroll. Most financial tools just focus on balancing budgets, but this does more.

    Cons

    I don't like how the permission functions work for non-administrators. My team can't have access to do many tasks that I delegate unless I also make them administrators.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from First United Methodist Church

    Number of employees: 2-10 employees

    March 2018

    Good, but needs modern redesign

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Great organization, if only through wading through an outdated user interface.

    Pros

    Church Windows has many useful features, their experience in the industry shows in the best ways. It'll even give you ideas.

    Cons

    Church Windows is quite expensive and its design is clearly ported over from older systems, I'm guessing back to Windows 3.1. It desperately needs a modern re-design, especially to justify the price.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Computer Helper Publishing, Computer Helper Publishing

    March 2018

    Hi, Pastor Jeff. Thank you for taking the time to share your thoughts. Make sure the opening screen of your Church Windows Software displays the new Version 20. It was just released and contains major visual updates to the Membership module. Our Programming Team has been hard at work and you'll find the modern look that you're expecting is already here!!

  • Beth from First Congregational

    February 2018

    Outdated

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I didn't like a lot. It was an outdated system visually, and functionally. I guess I appreciated that those who didn't know much about tech since 1995 wouldn't feel out of place

    Cons

    The features and functions require redundancy, which became impossible to use. ability for multiple people to manage it was also therefore impossible .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kimberly from First Presbyterian Church of Bridgeton

    Number of employees: 2-10 employees

    January 2018

    Okay could be easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It works.

    Pros

    Always looking to improve the software. Help is a phone call away and they usually know their stuff. I really like how I can use to site and email questions instead of calling for something simple.

    Cons

    Some functions just are not user friendly. I hate leaving a message and waiting for a call back. It seems maybe they can do some one step process instead of more than functional ones.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vicky from Bellpoint United Methodist Church

    Specialty: Christian, Protestant

    Number of employees: 2-10 employees

    December 2017

    6 months of experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would not recommend Church Windows, especially because of the customer service "call back" issue.

    Pros

    Seems programmers understand basic "church" use needs. What I like most about the program is the graphics, they are fairing instinctive.

    Cons

    Customer service is provided only on a "call back" basis. This means whatever/wherever the user was into at the time of question, they must go on with something else while waiting. Many times it's difficult to reinact the event or remember the nuances. Some of the responses by the Customer Services staff only cause greater confusion, i.e. "warning" you of what might happen when you're not going down that path anyway, or not asking whether you use their payroll system before directing you to make a change, etc.

    This review was submitted organically. No incentive was offered
    Review Source
  • Eve from Maple Grove United Methodist Church

    October 2017

    Church Windows is antiquated and outdated. It is not user-friendly or intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I did not receive any benefits from this software. The only thing I received by using this software is frustration.

    Cons

    When info is typed in one field, it does not populate in other fields that essentially mean the same thing. Example, when a church member dies ... I have to mark them "dead" in three places! The visual appearance of Church Windows is dated ... back to the late 90's ... it it's functionality is pretty much stuck there, too.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nicholas from Atonement Lutheran Church

    January 2017

    Easy Tracking System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Church Windows software is great for tracking the tithes for your church. We updated our old version when we got a new computer. The download process wasn't the easiest and ended up having a bad CD sent to us by the company but after 2 months of finally talking to someone who knew what the were doing, we had a file uploaded to us by email and were able to download it and now everything works. The program is hard to understand right off the bat, but if you use it weekly you get used to it.

    Pros

    Great software to use if you know what your doing or have time to do learn it.

    Cons

    Not easily usable
    Technical Services and Customer Support as well as Technical Support, not the most knowledgeable. Took over 2 months to finally get the system running and each time they said it was a windows update issue. which was not true.

    Review Source: Capterra
  • Heather from Cross of Peace Lutheran Church

    Specialty: Christian, Protestant

    November 2015

    Wonderful concept, falters in execution

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The designers "get" what a church needs to function efficiently. The finance module is the strongest part of the software package.

    Cons

    Church Windows proved difficult to use when it worked, even for professional IT people in the congregation. Unfortunately it was even worse when we attempted to generate lists such as "6th grade Sunday School Students" or identifying regular givers. People who visited once, years ago, showed up on lists of active members, while many of our most faithful and generous people were left off entirely. We spent hundreds of dollars on a contract for live support, but even the CW support team was unable to get the program to function correctly.

  • Beth from Shepherd of Life Lutheran Church

    October 2015

    Best software and customer support ever!

    Ease-of-use
    Quality
    Support

    Worked with Church Windows over 12 years. Easy to use, integrated payroll, donations, acctg and membership. Everything you need in one place. On the rare occasions I did need to call, the support couldn't have been better. Perfect for the non-accountant, non- payroll people and those well versed in it.

    Review Source: Capterra

    Response: Computer Helper Publishing, Computer Helper Publishing

    October 2015

    Thank you so much for your kind words, Beth! We've been glad to have you as a customer for 12 years!

  • Ellie from Prince of Peace Lutheran Church

    April 2015

    Much more complex than the original church windows program.

    Ease-of-use
    Quality
    Support

    Much more complex than the original church window program. If it were not for the tech assistance most users would be completely overwhelmed. The program was suppose to make many jobs easier, but we have not notice any simplicity. Our office has some very proficient computer people and find that your email of statements, that was suppose to be a "slam dunk", do not have the time to try to figure out how it works. So we do the statements the old fashion way instead of emailing.Much too complex for the average user. The tech people are mostly helpful but not 100%. Some have an attitude problem. My favorite is Rachel. She is extremely helpful, patient and knowledgeable plus thorough. She is a real asset to your organization.

    Review Source: Capterra
  • Kristin from Lake Park United Methodist Church

    March 2015

    Intuitive and relevant software!`

    Ease-of-use
    Quality
    Support

    Our church has been using Church Windows for about a year and couldn't be happier! Each module of the Church Windows software is so helpful! It is so clean to have all our administrative and financial software in the same system. Each module is so well laid out and readable. I learned Church Windows just by using it - it's that intuitive! And, if you want to know how to get more out your software, they offer quick webinars and have a library of training videos! Church Windows phone support is extremely friendly and their email support responds very quickly! I work heavily with membership and it stores detailed contact information on each of our members and enables us to easily print specific reports for any need: detailed contact list for a ministry area, simplified birthday reports, those we don't have an address for, and all kinds of attendance summaries. This software is helping us to define and fill-in our membership roles, helps our ministry areas run more smoothly, and allows us to track and define membership goals. Thank you Church Windows for such a useful and comprehensive product! I suggest this to any organization looking for a thorough,yet easy to use software.

    Review Source: Capterra
  • John from Worthington United Methodist Church

    March 2015

    Easy to learn and great customer support

    Ease-of-use
    Quality
    Support

    My primary use is the membership module. The telephone support and user manuals are very helpful in getting CW to create nearly anything I need for membership tracking, records, and reports.

    Review Source: Capterra
  • Judy from Salem Baptist Church

    March 2015

    I was introduced to CW when I took the position as Treasurer 4 yrs ago..

    Ease-of-use
    Quality
    Support

    CW software helps you keep all financial records recorded and at your fingertips with a few strokes of the keyboard. The different modules allow you to jump from year to year with ease to find or make any type report. As you learn how to navigate CW, your calls to the support staff reduces, which is bittersweet. The support staff consist of all kinds of personalities to suit any personality......and you learn how to maneuver around and figure out your question before they return your call sometimes..... The great advantage of CW is the support of the staff to help you when you have a question. They are like friends and family....I joyfully recommend them. I've never been employed in a career like this and would consider myself with no experience. I enjoy this work and CW has been one of the reasons for my success in my opinion

    Review Source: Capterra
  • Dave from Gates Fourth United Methodist Church

    March 2015

    I've been using this software for only 16 months. Easy to learn.

    Ease-of-use
    Quality
    Support

    I had a few minutes of training on the Donations module and have used it successfully for 16 months. It is very easy. I've used the Membership module for the same amount of time and been able to produce many reports that are helpful to the Pastor. About six months ago, we received the Accounting module, and while I don't know much about accounting, I am able to quickly produce the major accounting reports and draw information from them for our church meetings and annual report.

    Review Source: Capterra
  • Jeff from Grace Church, Episcopal

    March 2015

    Patience and then you'll be amazed at how it performs

    Ease-of-use
    Quality
    Support

    When I took on a new job recently, I was introduced to Church Windows. At first, I used the same logic as I did with a comparable software, at the end of the day, that approach didn't work. So, rather than trying to figure it out myself, I was going to call its help desk every time I needed help. And you know what, that's how I learned the system. I spoke with Church Windows technicians almost daily, sometime two and three times for the first month or two. There is no better customer service. I would rate each technician with a nine out of 10. As each day passed during the first two months on the job, working with Church Windows just got better and better, and a whole lot easier. I was amazed at how many functions the software can perform. At the end of the day, it beats ACS hands down. Now that I'm comfortable with the system, I don't talk with the techs too much anymore, unless it's to call them up and say hi.

    Review Source: Capterra
  • Page from Emmanuel Episcopal Church

    March 2015

    Outstanding customer service

    Ease-of-use
    Quality
    Support

    I have been using this program for a number of years and have assisted a number of church in getting it set up. I attended the local training which they provided on the west coast every year when we first began using the program . I find the customer service to be outstanding . The only problem I find is that when a new person takes over in a church , they don't call for help and get messed up.... my advice...use customer service, check their website and keep up to date with what they offer you and things will go well.

    Review Source: Capterra
  • Patty from First Presbyterian Church

    March 2015

    Pros: Flexible and Good Customer Support Cons: Cumbersome and Technically Challenging

    Ease-of-use
    Quality
    Support

    Church Windows is very flexible. There is usually a way to access the information that you need. It is not particularly easy to use. The options which give it the flexibility also make it quite cumbersome to learn and use. Several people with whom I work think Church Windows is very tedious and frustrating, but I find simpler software can also be frustrating because you do not always have the options to get the information you need without cut and pasting into excel spreadsheets. I personally have found the webinars very helpful and the customer support very knowledgeable and willing to help. We are fortunate enough to have a computer "guru" on staff, but I would think that it would be difficult to run Church Windows without in house technical support to discuss technical issues with Church Windows (no one else here is able to "talk the talk"). The simpler programs with which I have worked have required much less customer support interaction- fewer updates, fewer options, but also fewer problems/ unknowns. Bottom line for me is that I believe accounting software is a trade off between ease of use and flexibility of use. I find Church Windows to be more flexible than simple.

    Review Source: Capterra
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