Church Windows Software


 

Church Windows is a hybrid church management solution that helps church administrations manage their day-to-day activities and interactions with followers. The solution offers various modules to the users that include membership, scheduler, donations, accounting and payroll. It can be deployed either on-premise or hosted in the cloud.

Membership features enable church administrators to view and track household and individual records, customize data fields, record interaction notes and create attendance and visitation reports.

Church resources, events, volunteers and rooms are managed and tracked within the scheduling application, while member contributions and giving histories are maintained in the donations module. Church Windows’ accounting module offers fund accounting capabilities with a customizable chart of accounts, recurring transactions, reconciliation and more. The payroll module helps users to manage payroll processes and generate reports on salary history, taxes, allowances, deductions and more.

Support is offered via online videos, workbooks, webinars and customized training sessions.

 

Church Windows - Member profile
 
  • Church Windows - Member profile
    Member profile
  • Church Windows - Record member participation
    Record member participation
  • Church Windows - Calendar
    Calendar
  • Church Windows - Equipment management
    Equipment management
  • Church Windows - Accounting dashboard
    Accounting dashboard
  • Church Windows - Sample donation report
    Sample donation report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

27 Reviews of Church Windows

 

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Software Advice Reviews (2)
More Reviews (25)

Showing 1-2 of 2

Vicky from Bellpoint United Methodist Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

6 months of experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would not recommend Church Windows, especially because of the customer service "call back" issue.

Pros

Seems programmers understand basic "church" use needs. What I like most about the program is the graphics, they are fairing instinctive.

Cons

Customer service is provided only on a "call back" basis. This means whatever/wherever the user was into at the time of question, they must go on with something else while waiting. Many times it's difficult to reinact the event or remember the nuances. Some of the responses by the Customer Services staff only cause greater confusion, i.e. "warning" you of what might happen when you're not going down that path anyway, or not asking whether you use their payroll system before directing you to make a change, etc.

Review Source
 
 

Heather from Cross of Peace Lutheran Church
Specialty: Christian, Protestant

November 2015

November 2015

Wonderful concept, falters in execution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The designers "get" what a church needs to function efficiently. The finance module is the strongest part of the software package.

Likes Least

Church Windows proved difficult to use when it worked, even for professional IT people in the congregation. Unfortunately it was even worse when we attempted to generate lists such as "6th grade Sunday School Students" or identifying regular givers. People who visited once, years ago, showed up on lists of active members, while many of our most faithful and generous people were left off entirely. We spent hundreds of dollars on a contract for live support, but even the CW support team was unable to get the program to function correctly.

Recommendations

Request a full trial run before investing in Church Windows. COmpare and contrast with other available church management programs.

 
 
 
Showing 1-20 of 25


April 2018

April 2018

Church Windows Software enables me and my team to manage finances, including payroll.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
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Pros

I like that this financial tool for churches also includes managing payroll. Most financial tools just focus on balancing budgets, but this does more.

Cons

I don't like how the permission functions work for non-administrators. My team can't have access to do many tasks that I delegate unless I also make them administrators.

Review Source: Capterra
 

Jeff from First United Methodist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Good, but needs modern redesign

Ease-of-use

Functionality

Product Quality

Value for Money

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Value

Great organization, if only through wading through an outdated user interface.

Pros

Church Windows has many useful features, their experience in the industry shows in the best ways. It'll even give you ideas.

Cons

Church Windows is quite expensive and its design is clearly ported over from older systems, I'm guessing back to Windows 3.1. It desperately needs a modern re-design, especially to justify the price.

Review Source: Capterra

  Response: Computer Helper Publishing, Computer Helper Publishing

Date: March 2018

March 2018

 

Hi, Pastor Jeff. Thank you for taking the time to share your thoughts. Make sure the opening screen of your Church Windows Software displays the new Version 20. It was just released and contains major visual updates to the Membership module. Our Programming Team has been hard at work and you'll find the modern look that you're expecting is already here!!

 

Beth from First Congregational

February 2018

February 2018

Outdated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
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Pros

I didn't like a lot. It was an outdated system visually, and functionally. I guess I appreciated that those who didn't know much about tech since 1995 wouldn't feel out of place

Cons

The features and functions require redundancy, which became impossible to use. ability for multiple people to manage it was also therefore impossible .

Review Source: Capterra
 

Kimberly from First Presbyterian Church of Bridgeton
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Okay could be easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It works.

Pros

Always looking to improve the software. Help is a phone call away and they usually know their stuff. I really like how I can use to site and email questions instead of calling for something simple.

Cons

Some functions just are not user friendly. I hate leaving a message and waiting for a call back. It seems maybe they can do some one step process instead of more than functional ones.

Review Source: Capterra
 

Eve from Maple Grove United Methodist Church

October 2017

October 2017

Church Windows is antiquated and outdated. It is not user-friendly or intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

I did not receive any benefits from this software. The only thing I received by using this software is frustration.

Cons

When info is typed in one field, it does not populate in other fields that essentially mean the same thing. Example, when a church member dies ... I have to mark them "dead" in three places! The visual appearance of Church Windows is dated ... back to the late 90's ... it it's functionality is pretty much stuck there, too.

Review Source: Capterra
 

Nicholas from Atonement Lutheran Church

January 2017

January 2017

Easy Tracking System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Value
Support

Church Windows software is great for tracking the tithes for your church. We updated our old version when we got a new computer. The download process wasn't the easiest and ended up having a bad CD sent to us by the company but after 2 months of finally talking to someone who knew what the were doing, we had a file uploaded to us by email and were able to download it and now everything works. The program is hard to understand right off the bat, but if you use it weekly you get used to it.

Pros

Great software to use if you know what your doing or have time to do learn it.

Cons

Not easily usable
Technical Services and Customer Support as well as Technical Support, not the most knowledgeable. Took over 2 months to finally get the system running and each time they said it was a windows update issue. which was not true.

Advice to Others

Use if you need to track offering or tithing. If you have a knowledgeable person for computers then the accounting part of the software is very useful and can create clear and precise reports for your council and budget needs.

Review Source: Capterra
 

Beth from Shepherd of Life Lutheran Church

October 2015

October 2015

Best software and customer support ever!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

Worked with Church Windows over 12 years. Easy to use, integrated payroll, donations, acctg and membership. Everything you need in one place. On the rare occasions I did need to call, the support couldn't have been better. Perfect for the non-accountant, non- payroll people and those well versed in it.

Review Source: Capterra

  Response: Computer Helper Publishing, Computer Helper Publishing

Date: October 2015

October 2015

 

Thank you so much for your kind words, Beth! We've been glad to have you as a customer for 12 years!

 

Ellie from Prince of Peace Lutheran Church

April 2015

April 2015

Much more complex than the original church windows program.

Ease-of-use

Product Quality

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Support

Much more complex than the original church window program. If it were not for the tech assistance most users would be completely overwhelmed. The program was suppose to make many jobs easier, but we have not notice any simplicity.

Our office has some very proficient computer people and find that your email of statements, that was suppose to be a "slam dunk", do not have the time to try to figure out how it works. So we do the statements the old fashion way instead of emailing.Much too complex for the average user.

The tech people are mostly helpful but not 100%. Some have an attitude problem. My favorite is Rachel. She is extremely helpful, patient and knowledgeable plus thorough. She is a real asset to your organization.

Review Source: Capterra
 

Kristin from Lake Park United Methodist Church

March 2015

March 2015

Intuitive and relevant software!`

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

Our church has been using Church Windows for about a year and couldn't be happier!
Each module of the Church Windows software is so helpful! It is so clean to have all our administrative and financial software in the same system. Each module is so well laid out and readable. I learned Church Windows just by using it - it's that intuitive! And, if you want to know how to get more out your software, they offer quick webinars and have a library of training videos! Church Windows phone support is extremely friendly and their email support responds very quickly!
I work heavily with membership and it stores detailed contact information on each of our members and enables us to easily print specific reports for any need: detailed contact list for a ministry area, simplified birthday reports, those we don't have an address for, and all kinds of attendance summaries.
This software is helping us to define and fill-in our membership roles, helps our ministry areas run more smoothly, and allows us to track and define membership goals.

Thank you Church Windows for such a useful and comprehensive product! I suggest this to any organization looking for a thorough,yet easy to use software.

Review Source: Capterra
 

John from Worthington United Methodist Church

March 2015

March 2015

Easy to learn and great customer support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Support

My primary use is the membership module. The telephone support and user manuals are very helpful in getting CW to create nearly anything I need for membership tracking, records, and reports.

Review Source: Capterra
 

Judy from Salem Baptist Church

March 2015

March 2015

I was introduced to CW when I took the position as Treasurer 4 yrs ago..

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

CW software helps you keep all financial records recorded and at your fingertips with a few strokes of the keyboard. The different modules allow you to jump from year to year with ease to find or make any type report. As you learn how to navigate CW, your calls to the support staff reduces, which is bittersweet. The support staff consist of all kinds of personalities to suit any personality......and you learn how to maneuver around and figure out your question before they return your call sometimes..... The great advantage of CW is the support of the staff to help you when you have a question. They are like friends and family....I joyfully recommend them. I've never been employed in a career like this and would consider myself with no experience. I enjoy this work and CW has been one of the reasons for my success in my opinion

Review Source: Capterra
 

Dave from Gates Fourth United Methodist Church

March 2015

March 2015

I've been using this software for only 16 months. Easy to learn.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

I had a few minutes of training on the Donations module and have used it successfully for 16 months. It is very easy. I've used the Membership module for the same amount of time and been able to produce many reports that are helpful to the Pastor. About six months ago, we received the Accounting module, and while I don't know much about accounting, I am able to quickly produce the major accounting reports and draw information from them for our church meetings and annual report.

Review Source: Capterra
 

Jeff from Grace Church, Episcopal

March 2015

March 2015

Patience and then you'll be amazed at how it performs

Ease-of-use

Product Quality

Customer Support

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When I took on a new job recently, I was introduced to Church Windows. At first, I used the same logic as I did with a comparable software, at the end of the day, that approach didn't work. So, rather than trying to figure it out myself, I was going to call its help desk every time I needed help. And you know what, that's how I learned the system. I spoke with Church Windows technicians almost daily, sometime two and three times for the first month or two. There is no better customer service. I would rate each technician with a nine out of 10. As each day passed during the first two months on the job, working with Church Windows just got better and better, and a whole lot easier. I was amazed at how many functions the software can perform. At the end of the day, it beats ACS hands down. Now that I'm comfortable with the system, I don't talk with the techs too much anymore, unless it's to call them up and say hi.

Review Source: Capterra
 

Page from Emmanuel Episcopal Church

March 2015

March 2015

Outstanding customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using this program for a number of years and have assisted a number of church in getting it set up. I attended the local training which they provided on the west coast every year when we first began using the program . I find the customer service to be outstanding . The only problem I find is that when a new person takes over in a church , they don't call for help and get messed up.... my advice...use customer service, check their website and keep up to date with what they offer you and things will go well.

Review Source: Capterra
 

Patty from First Presbyterian Church

March 2015

March 2015

Pros: Flexible and Good Customer Support Cons: Cumbersome and Technically Challenging

Ease-of-use

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Customer Support

Ease-of-use
Usability
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Support

Church Windows is very flexible. There is usually a way to access the information that you need. It is not particularly easy to use. The options which give it the flexibility also make it quite cumbersome to learn and use. Several people with whom I work think Church Windows is very tedious and frustrating, but I find simpler software can also be frustrating because you do not always have the options to get the information you need without cut and pasting into excel spreadsheets. I personally have found the webinars very helpful and the customer support very knowledgeable and willing to help. We are fortunate enough to have a computer "guru" on staff, but I would think that it would be difficult to run Church Windows without in house technical support to discuss technical issues with Church Windows (no one else here is able to "talk the talk"). The simpler programs with which I have worked have required much less customer support interaction- fewer updates, fewer options, but also fewer problems/ unknowns. Bottom line for me is that I believe accounting software is a trade off between ease of use and flexibility of use. I find Church Windows to be more flexible than simple.

Review Source: Capterra
 

Leslie from Peace Lutheran Church

March 2015

March 2015

Great Church Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use, great tech support, very helpful

Review Source: Capterra
 

Heather from Cross of Peace Lutheran Church

March 2015

March 2015

Keep Looking

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've now watched three church administrators in two different congregations struggle with Church Windows. It is neither clear nor functional: even generating a simple membership report is inordinately difficult. We spent hundred$$ for live tech support in December 2014. In without getting what our people needed to make it useful. In Feb 2015 we got a new administrator who must learn the software, but Church Windows will not allow us to purchase another live tech support subscription unless we put several hundred more dollars into a software upgrade and sign up for their most expensive 12 month subscription. In both my congregations I've had tech professionals in the congregation try to figure out Church Windows. Even they come back shaking their heads over how difficult this software is to use.

Review Source: Capterra
 

Dale from Bethany Lutheran Church

February 2014

February 2014

Church Windows does it all for your Church!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros - I'm thinking hold on. It has nice stain glass window on its product. It is a software written just for churches.

Cons - It terrible in being user friendly. To follow a transaction such as Utilities Expenses for the last 5 years you have to do the following; I'm going to start after I have clicked 3 times to get to where you need to go. You click on a year, 01/01/2013 to 12/31/31, then in a drop down box you find the expense account. Did I mention you have to scroll through all vendor names to get to expenses? Well this is what you have to do. Once you find the account you click OK. If what you are trying to find is not in this year, you have to repeat by changing the year then finding the Expense account again and repeat, repeat and again repeat till you have gone through each year.

Overall - DO NOT BUY THIS PRODUCT. I have a background in finance and accounting. I'm use to hospital software, sure it is much more expensive, also using QuickBooks ( which is cheap but you get so much more than CW offers) for small businesses. Becoming our church treasurer last fall I agreed to take this volunteer position if we went to QuickBooks. Buy QuickBooks Pro 2014. You can do my example above by clicking on Chart of Accounts find Utilities Expense do Quick Report and by changing the year to 2008 it will give you all five years of this accounts transactions. What took you five minutes or more you can do in less than a minute. Also buy Lisa London's book QuickBooks for Churches. I gave Customer Review 4 Stars; reason if you buy the monthly support which we have they get back to you quickly but if you don't have it takes a while maybe even the next day.

Review Source: Capterra
 

Robert from Mansfield Congregational Church

February 2014

February 2014

Used it for 14 Years+ So Far

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
Support

As you can tell by my title, we've been using Church Windows for a long time. Up until about two years ago, we used four modules: Accounting, Membership, Contributions, and Scheduling. Given a need for better reporting, we stopped using the Accounting module, replacing it with QuickBooks. Our church secretary is our our sole user. We've found that to figure out a process, you usually need to call customer service (which is very good); we typically call every couple of weeks with a question, so Ease of Use could clearly be improved.

Review Source: Capterra
 

T. from Northshore UCC

January 2011

January 2011

Church Windows does it all for your Church!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Have used this program for over 10 years. If you need a serious program to take care of every aspect of your church organization, I would recommend this program or something very similar. Church Management Software programs are designed for the special accounting that is required for churches, known as "Fund Accounting". This is different from accounting for "Profit" businesses.

Pros

This multi-faceted program can take care of all your church needs. Membership database, Contributions, Scheduler, Accounting & Payroll. Modules can be purchased separately to meet the specific needs of your church. Customer support is fabulous as is the training available. Payroll module takes care of Pastor housing allowance and other payroll that is unique to churches. Weaves together all of the modules to provide smooth accounting.

Cons

Not exactly a con- To get the full use out of the program Training is recommended.
Training and full telephone support is a yearly fee, this includes unlimited telephone & e-mail support, program updates (usually 2 a year), reduced rate for training classes, monthly newletter.

Review Source: Capterra
 
 
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