IconCMO is a cloud-based church management solution that allows administrators to manage membership data, communications with member and volunteers, member contributions, accounting and payroll.

Membership management feature helps users to organize and record member information, schedule pastoral visits and archive records in order to maintain historical data. Users can manage groups by communicating through email and text messages in order to send reminders and last minute updates.

Fund accounting module helps to manage multiple funds and track credit card expenses using checkbook management function. With the help of this module, users can create a budget in order to manage revenues and expenses. It also helps in recording payments, generation of invoices and printing deposit slips.

Payroll feature allows users to customize paid time off adjustments, set multiple pay options on the basis of duration and generate reports for the purpose of filing forms on government websites. Support is available via phone and email.



246 Reviews of IconCMO

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 246 reviews

November 2018

Jackie from Saint Demetrios Greek Orthodox Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Exactly what we needed at our church!

I started using this program with zero bookkeeping experience. Icon CMO's customer support team far exceeded my expectations helping me not only set up my (very complicated) church needs but helping me navigate every step of the way. I'm extremely grateful to the team at ICON for their over-the-top support. THANK YOU for your patience with all of my customer service needs. :)

Pros

Extremely easy to use, many different report options available

Cons

I have no complaints using this software.

November 2018

Joe from Connection Christian Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

So please with the clean, intuitive, powerful IconCMO system

Pros

I like the layout and the logical display. I like that it can do everything that I want it too. I have adopted it in two churches now, and the ease with which I can train staff on it is a huge plus.

Cons

There is always a specific report I can dream up that is not ready made. Of course, by exporting to a spreadsheet, I can build it myself.

November 2018

Cynthia from Unitarian Congregation of West Chester

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Good experience with IconCMO

Pros

Without a doubt, IconCMO's customer service is the best I've encountered. We’ve always found them willing to take time, very knowledgeable and friendly, easy to contact by phone or email, and incredibly responsive. If they can’t answer our question immediately, they get back quickly, almost always that day. They even willingly consider suggestions and have made multiple enhancements to help solve our needs.

IconCMO is web based so we can use it wherever there’s an internet connection. They allow an unlimited number of users, even at the same time, without any extra charge. Working collaboratively or in parallel from different locations is invaluable.

Another feature we appreciate is emailing contribution statements. It saves the time and expense of snail-mailing and our congregants get their statements instantaneously.

IconCMO is a very robust system that does an excellent job of addressing our accounting needs. Its amazing flexibility allows us to tailor the system to our own congregation's operations. We use a large number of funds, one for each fundraiser, committee, and social justice effort and each has its own budget, income tracking, and record of expenses, so it’s easy to see how each is doing at any point. Once an activity is complete, it’s easy to transfer the proceeds of the activity to the General Fund or disburse it to the appropriate organization. Other congregations may not want as many funds, but IconCMO allows each to design their own.

Cons

Probably due to its great flexibility, IconCMO is not that intuitive. Their Help and Support Forum are useful and their customer service is superb but some people find it a little hard to navigate their way around.

November 2018

LOU from ST JOHN'S UMC IVYLAND

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

ICON

FINNCIAL SECRETARY, DATABASE

Pros

CUSTOMER SERVICE, DATA ENTRY SIMPLCITY, EASE OF PRODUCING REPORTS

Cons

SMALL WINDOWS TO SHOW WORK, SMALL FONT, THAT'S ABOUT IT

November 2018

Cami from Lakeside Presbyterian Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

November 2018

Database good, interface poor

Pros

We were able to easily transfer all of our members' information from an old program to this one.

Cons

The menu system is VERY complicated and hard to navigate. It needs to be simplified. I think a lot of the menu items could be eliminated or combined with others to make it easier to find what you are looking for.

Response from Icon Systems of Icon Systems

Replied November 2018

Thank you for the review, Cami. We appreciate your feedback! I don't believe your church is using the accounting modules, so there are probably a lot of options available on the menu that you don't need. If that's the case, you can navigate to the Organization: Preferences: Personal window and set the "View Accounting" option to "No" and save. Feel free to give our support team a call and we'll be happy to walk you through the steps.

November 2018

Mary from St. Andrew Catholic Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

IconCMO - great church software

Great software for our parish needs. Not having to do backups is a big plus as well as using for church membership and our financial needs.

Pros

Takes care of all of our parish needs, both membership and financial information.

Cons

Don't really have any negatives to report.

November 2018

Bill from St. Peter's by-the-Sea

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

By a reviewer who always less than the top

We can print a directory of members including any of a wide variety of their attributes as well as including their photo.

Pros

We can append photos to people and allow those people to view and modify their information

Cons

How difficult is is to get other people into access

November 2018

Elizabeth from Zion United Lutheran Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great Program for Membership Records

We've been very pleased overall. The program works well, is readily learned, and is well supported.

Pros

The software is relatively easy to use and allows quick access to records. Learning is quick and somewhat intuitive. Support has always been excellent.

Cons

Some items seem to be repetitive - needing to enter the same information in multiple places.
When searching for info, the search screen comes up under the sidebar contents and has to be moved - not a big deal, just an extra step to take every time.

November 2018

Shanon from Bethany Lutheran Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Wonderful customer support

I am putting together our church's new directory with ICON; until now it was done outside our office. Great!

Pros

I have been doing some new things with our church's ICON software and have been calling for tech support. I have found that whoever answers on the other end of the line has been professional, polite, patient, and very knowledgeable about the ICON system's features and functions. Because of this great support, I am able to use this software in new ways.

Cons

The only thing that comes to mind is that I am unable to print a directory with member info AND their picture together in the same file.

November 2018

Tina from Ripon Grace Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Using ICON for maintaining relationships.

Church ministry is all about relationships. We want to keep track of personal information about people so that they know we care, without being intrusive or invasive of privacy. The ICON database allows for easy, up-to-date information shared among our staff while keeping personal details secure and private.

Pros

I use this software extensively for communication. I like being able to print labels for ministry groups, and for birthday and anniversary cards.

Cons

It is difficult to look up information from my phone. This feature is not something I need often, but I am very mobile in my work, and occasionally need to look up a bit of information while I am not at my desk.

November 2018

Larry from Spirit of Joy Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Treasurer, Spirit of Joy Church, Indianapolis, IN

As I am not an accountant, I find the customer support team to be superb! As a small church, less than 100 members, we find the cost to be very reasonable.

Pros

As a non-accountant, I like the ability to gather data for my reports. Once setup, with Icon help, I'm able to write checks to my vendors without having to reenter the account and fund information by using the last six transactions drop down. This is very helpful when writing payroll checks, as we only have three employees and we do not use the Icon payroll module.

Cons

When paying the credit card, the check number on the Credit Card Payment screen is the next number in sequence; however when returning to the check writing screen, the check number is not updated to account for the check written in the Credit Card Payment screen.

November 2018

Steven from The Rock of Central Florida

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

We love IconCMO

We have been using IconCMO for many years now and we are very satisfied with it. Not looking to change.

Pros

We love that it is hosted in the cloud for starters. Also, the fund accounting this software provides is perfect for churches who seek to be IRS compliant and who are looking to prepare financial reports based on different funds over extended periods of time. The reports are endless and easily modified. Also, support is easy to reach and are always very helpful.

Cons

The software is a little antiquated in it's design. Could use a facelift just for cosmetic reasons so it has a current feel.

November 2018

Anthony from Wabash Church of God

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Performance

Pros

The system is very easy to use. The start up videos are excellent and if you still have a problem their Support Team is just a call away. The added bonus is their is NO extra charge for Customer Support. That is what I call true Customer Support.

Cons

The screens seem outdated but not a big deal because everything is so easy.

November 2018

Beth from Trinity Baptist Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

IconCMO review

Icon has made mass emailing, taxes, and keeping an updated directory simple for our company.

Pros

I enjoy that each member can be made very specific. I also like that when you run any report you can limit the data that is produced.

Cons

I dislike that the program doesn't catch more name duplications. If one data entry person adds even a "Mr" to the original name, it immediately offers to add a new account.

November 2018

Jennifer from Unitarian Universalist Congregation at Shelter Rock

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Databases for smallish religious organizations

I am a membership professional. I have worked peripherally with four different databases, two of which are famous and expensive. I have been able to do more with Icon than any of the others.

Pros

Customizable for our unique circumstances, coupled with near-immediate customer support that has NEVER been condescending. Intuitive presentation, with useful, searchable user forum(s).

Cons

Active/inactive Household designations that also apply to member status and cannot be removed. All else we have been able to manipulate for our own purposes.

November 2018

Bill from St Luke Presbyterian Church Kansas City, Mo.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

IconCMO

Quick recognition of financial situations. We have had great customer support.

Pros

Ease of use. Support very easy to access and understand. Reasonably priced.

Cons

Can’t really find any difficulty with this system.

Response from Icon Systems of Icon Systems

Replied November 2018

Thank you for the review, Bill! We appreciate your feedback.

November 2018

Carol from BVUUF

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

ICON support is the best!

Their support people are very knowledgeable, and consistently prompt with answers to questions. It's an affordable product with lots of functionality.

Pros

There are many things to like about the software, such as the report that you can generate that puts households with adults having different last names together, the ease in switching between household and member records, the ability to email statements to donors easily, and more.

I also want to comment that the customer support I receive is outstanding.

Cons

It is not considered easy to learn by the folks I work with, and if you don't work with it regularly, it can be easy to forget how to find what you need.

November 2018

Jeanette from Glenwood Lutheran Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Join the 21st Century

We are very pleased and would not change products.

Pros

That it is in the cloud, that we do not have to back up and it is accessible everywhere. The customer support is exceptional and we consider it a "local vendor." It is functional, it does the job, but without the customer support I do not feel we would be able to customize it enough to our needs.

Cons

I do believe it is lacking of some of the services that I would like. I am not crazy about the interface. I do not like the cumbersome "Members Portal," especially in regards to logging in (usernames/passwords).

Response from Icon Systems of Icon Systems

Replied November 2018

Thank you for the review, Jeanette! We appreciate your feedback.

November 2018

Cindy from Good Shepherd Lutheran Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

IconCMO is peace of mind

IconCMO provides the peace of mind that our membership records are accurate and secure. The reports are easy to manipulate for specific information. AND, IconCMO flawlessly integrates into our Church wide yearly reports.

Pros

No matter what I mess up or cannot figure out IconCMO tech support team is quick to remedy.

Cons

The ability to resize my window so I can see the entirety of each screen.

Response from Icon Systems of Icon Systems

Replied November 2018

Thank you for the review, Cindy! We appreciate your feedback.

November 2018

Miss from Rockville Bible Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

First year user

My overall experience has been a mixture of frustration with resolve. Getting use to a different software that was not as sophisticated as the previous software, was frustrating. Having resolve to learn and persevere has been good. Icon support team has been fabulous and very patient with my questions and confusions. They have been gracious and good listeners too.

Pros

The price was the first draw to this software. Annually it saves the church money, in comparison to the previous church software product (Church Management Systems) we used.

Cons

Adding a new giver when processing contributions can be cumbersome. Having to leave the contribution processing window and then deal with the envelope numbers...and then returning to process the giving. A new giver should be able to be processed more smoothly. There are also frustrating parts of the finance side, especially regarding adding memo information. It would be helpful to go back into a journal or check and edit/add information to the memo for bookkeeping clarity. Also in Payroll there are some challenges too - primarily processing PR taxes. Nothing horrible, just a little frustrating.

Response from Icon Systems of Icon Systems

Replied November 2018

Thank you for the review, Jan. We appreciate your feedback.