IconCMO vs Realm

RATING:

4.5

(361)

IconCMO has 361 reviews and a rating of 4.45 / 5 stars vs Realm which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (361)
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Ease-of-Use
4 / 5
Realm
Value for Money
4.5 / 5
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Customer Support
5 / 5
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Functionality
4 / 5
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Last Review Written
September 14, 2022
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Pros/Cons
  • Pros

  • It's very intuitive with a good layout, good screen prompts and useful online help. The reports I use (contribution statements, various other reports on contributions) are clear and flexible.
  • IconCMO is very thorough in its application but the best thing is their customer service. I have been a customer for about 6 years and over the years have reached out numerous times for help.
  • Cons

  • The only thing I dislike about this software is not being able to rewrite or reorganize some of the reports.
  • I've had trouble finding the search function to look up a journal entry, and I have trouble searching anonymous cash gifts.
Read all user reviews
  • Pros

  • Two features stand out in their ease of use and helpfulness in tracking and identifying Parishioners. First, the search feature, and second, the reporting feature.
  • Realm is a great database resource to house all of the information for our members to easily access.
  • Cons

  • I have found that it frustrates our users as well.
  • I still struggle to find where things are located every now and again even with 2 years experience.
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Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2020

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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos