IconCMO vs ShelbyNext Membership

RATING:

4.5

(361)

IconCMO has 361 reviews and a rating of 4.45 / 5 stars vs ShelbyNext Membership which has 158 reviews and a rating of 3.95 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (361)
4.0 (158)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
September 14, 2022
March 26, 2024
Pros/Cons
  • Pros

  • It's very intuitive with a good layout, good screen prompts and useful online help. The reports I use (contribution statements, various other reports on contributions) are clear and flexible.
  • IconCMO is very thorough in its application but the best thing is their customer service. I have been a customer for about 6 years and over the years have reached out numerous times for help.
  • Cons

  • The only thing I dislike about this software is not being able to rewrite or reorganize some of the reports.
  • I've had trouble finding the search function to look up a journal entry, and I have trouble searching anonymous cash gifts.
Read all user reviews
  • Pros

  • The integration between Membership and Financials helps to reduce work and the common errors of entering data. I can't say enough, thank you all for doing such a great job.
  • The software is generally user friendly and easy to navigate. The customer service and account representatives are usually friendly and kind.
  • Cons

  • It’s fairly costly and takes a long time to get up and running. It’s broken into different windows.
  • The church app is really weak. The calendar app is clunky and it is hard to get to a specific date.
Read all user reviews
Pricing Range
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$
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FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos