About MinistryPlatform

MinistryPlatform is a web-based church management suite of software solutions designed to help large churches create groups and connect and communicate with members. Key features include forms management, child check-in, member directory, worship planning, event management and SMS messaging.

Congregations using MinistryPlatform can manage online giving, event registration, contribution statements and mission trips from within the Portal. MobileTools enables ministries to contact and manage small groups using mobile devices. The Care Cases solution allows churches to input, save and access data at any time.

MinistryPlatform's check-in functionality helps users to print a variety of labels for each person checking in and generate reports from within the p...


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37 Reviews of MinistryPlatform

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(7)

7

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

November 2017

User Profile Picture

Brandon from Church of the Nativity

Verified Reviewer

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Ministry Platform has everything we need to do ministry right.

Easy donation processing, checkin system, movement & assimilation program, group and organization.

Pros

- Extendibility & customization allow us to configure MP to suit our needs - we don't have to be pigeon holed into a specific way of doing things. - Customer support is wonderful - The community surrounding this product is great - from third party developers to other churches willing to give advice - it really sets MP apart from other ChMS.

Cons

- This isn't a con per say, but the capabilities of the system mean that it can overwhelm some on staff. A way to ensure this doesn't happen is to have regular staff training sessions, and to limit security roles so that staff can only "see" what they need to - and no more.

Response from Think Ministry

Replied January 2020

Aw, thanks for the awesome review! We love working with Church of the Nativity and so glad you've been a part of the MP community for all these years. Sounds like you've tapped into every reason behind why we created MP ... we want you to be able to "do church your way" and benefit from all the other great systems out there, but integrate w/us, so you have one source of data truth. Thanks for the tip to other churches on training and security roles... great advice! Blessings to you and your team.

January 2021

Joshua from Bay Leaf Baptist Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Amazingingly Customizable, but sometime to a weakness

We used to have another Church Management System, and after decades of use our actual utilization stayed pretty much stagnant (to the point where our business manager who had much experience with it strongly believed that ChMSs were glorified address books). Since moving to Ministry Platform we have been continuously integrating systems moving our staff away from data entry to ministry. We are a church of around 1,000 and have no dedicated or volunteer computer programmer. Your story with Ministry Platform could be more glowing than ours if you do. If you are in the same boat as us, as long as you have someone interested in expanding your use and can run with it you can be greatly successful.

Pros

There are several things that are pros about this software, and in most regards superior to other packages on the market: 1. Customization: This software is almost entirely customizable to the needs of your church. This is a major selling point for Ministry Platform. If you can dream it, you can pretty much do it. 2. Integrations: This software has many out of the box integrations with other packages from mail services, to background check systems, and has a full REST API for custom integrations that many have done or are doing (a few I've seen or used are digital signage, church app integrations with several app companies and authentication for Church Online Platform). 4. Community and Staff: The community is great. The community is good with other software packages, but ThinkMinistry attempts to foster a lot of inter-church communication and collaboration and it shows. We were a church that has used Shelby software for many decades and our experience with community under thinkministry has been superior. The staff are very very friendly and will do whatever they can to fulfill you needs in the situation you church finds you in. Sometimes they cant, but if they can they usually do. A++. 5. "The Grid." Being able to view all related data in a birds eye view without have to run reports saves you time. It isn't always pretty, but the power behind it is immense. 6. Full Access to "Your Data." I'll leave a quote from an employee friend of another ChMS... "We'd never do that."

Cons

There are probably a few more pros, but I ran out of space... There are a couple things I wish were better about Ministry Platform: 1. I do miss the integration Shelby has between their Membership programs and their finance programs. Because ThinkMinistry does not have their own Financials software they have to integrate as best they can with what's available. That being said, they have done a great job and work to build most anything your church needs to accomplish your work. 2. Some effects of being extremely customizable software: Some Church Management Systems have better out-of-the-box reports and views. If you are a smaller church with no staff that have a basic understanding of a computer language in their past it may present some difficulties in customizing views and SQL queries. However, this can be overcome by interacting with their Professional Services department who can build pretty much anything you need, and the community interacts at a level that much can be done just in that.

Reasons for Choosing MinistryPlatform

1. Customizability and integrations (and the level of those integrations) 2. Better multi-campus usage, ability to integrate (even though not seemlessly) with our Financials program, 3. Community excitement (most people who are doing amazing things with it are crazy about it), 4. The staff we interacted with prior to moving to them weren't salesmen, they mostly didn't have to go back and forth between developers and our team to answer questions... the people were very knowledgeable about the workings of the system. That confidence greatly overshadowed the confidence and knowledge of the people we interacted with at more than one ChMS company.

Reasons for Switching to MinistryPlatform

We made the switch for three reasons: 1. Our previous ChMS was stagnant. It was being actively developed but after many years of seeing no real addition of features we wanted do more than it would allow. 2.Cross Platform Compatibility: Being a church whose staff is split 50/50 Mac/PC half our staff either had to remotely connect to a PC to use the software or had to call someone else. 3. Our old ChMS was going have it's development cease in the next few years. We proactively began looking for alternatives. 4. We were going multi-campus and we wanted a product built from the ground up with multi-campus in view, not an add-on.

August 2018

Heather from Southland Chrisitan Church

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

2.0

Functionality

3.0

August 2018

Not the most user friendly tool.

Our Children's team uses it for check-in so this keeps our attendance records for us. On a regular basis we will look up addresses for families, attendance for a child or run a report on who was in a room on a specific Sunday.

Pros

There are a few pros that I've come across. 1. You can track giving with Ministry Platform as well as it being a people management tool. So all your churches information can be in one place. 2. There is a way to keep notes on people in the files. This allows team members to see what actions have been taken with different people and any follow up that may need to happen with a person/family.

Cons

The biggest con for me is that it requires a lot of training to know how to run reports or even how to look up specific information. And when you do finally figure it out or get trained on how to run a report you have to keep extensive notes to remember how to do it again. This is not a user-friendly or intuitive program to use.

Response from Think Ministry

Replied January 2020

Thank you so much for your review of our software! And thanks for the "pros" list. Glad you've been able to glean a more comprehensive picture of your congregation by having your giving and check-in all in the same place as the rest of your data. Looks like you've struggled, though, and I am so sorry to hear it. That must be very frustrating for you to get a process figured out and then not be able to repeat it later. I hope that with all of the updates and features we've released since your review have helped make things a bit easier. We put a lot of work into our releases to make sure we are truly helping churches by making ministry easier!

November 2020

Penny from Pure Heart Church

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

We love Ministry Platform

From what I said above, in addition they have an extensive Knowledge Base that is regularly updated and tons of coaching videos and webinars. They support from Ministry Platform is nothing like I have experienced anywhere. They have really come up with what I think is a brilliant plan to do support by assigning each organization 3 single points of contact and those SPoC's are able to do chat support or support tickets and get almost immediate responses. You can also request one on one coaching, we have also hired a coach to physically come to us and meet face to face. They allow the organizations to give feedback and post on an idea board with dreams of upgrading the software and they read EVERY SINGLE ONE and allow other org's to vote on the ideas. I may change my mind and say that their staff and support system are my favorites. They also offer a once a year User Conference that is above and beyond and I always leave so excited for what is coming and also empowered to do my job better - or sometimes even do parts of my job at all that I thought I couldn't figure out with my level of expertise.

Pros

I love that it is easy to learn almost everything about Ministry Platform. I say "almost" because I do not know how to write SQL and that has been a lot harder for me to learn but the database is designed with my kind of user in mind. There are short cuts and "easy buttons" for those of us who need to do more complicated tasks but don't know that depth of technology.

Cons

That there are no group registration products yet - to make events such as conferences easier to reserve seats. But really that is probably my biggest struggle.

Reasons for Choosing MinistryPlatform

Price point, abilities and MP staff (which I think we made the best decision)

Reasons for Switching to MinistryPlatform

Our church Business Administrator decided to make the switch due to Shelby not doing updates to keep up with the changes of technology fast enough or to support enough devices. MP is browser based as compared to Shelby was a software that had to be installed on each machine and updated on each machine, We outgrew it basically.

Response from Think Ministry

Replied December 2020

Thank you so much for taking the time to share your review of MinistryPlatform. We always love to hear what our community is thinking (especially when it's positive!). So glad you "love MP," it speaks to how its features and tools are able to #MakeMinistryEasier for you and your staff at Pure Heart. (Oh, and MP loves you, too. :D) Hope to see you at our next [virtual] MPUG!!!

November 2020

Andrew from Bethlehem Baptist Church

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Flexible and Powerful

We have integrated MinistryPlatform into several other key systems and processes that used to be completed separated from our church database, such as our website. This has allowed us to remove multiple silos of data and consolidate down to a single source that gives us far more visibility into key processes. We have made many modifications to MP that are specific to our church, and this has allowed us to do our ministry the way we want to do it, rather than conform to a particular approach that our software expects.

Pros

There are several things that I love about MinistryPlatform--its almost endless customizability, its ability to integrate with other systems, its long list of useful features--but probably the most significant is the team of dedicated servants of the Kingdom who create and support it. They are a genuine partner in ministry, and we definitely feel like they have our back and understand what we care about, and it shows in their hard work and consistent achievements in improving their product.

Cons

MinistryPlatform's primary user interface is not as pretty as most staff users would like; and although for me as a power user it gives me great flexibility to dig deep into our data, it can be overwhelming for more casual users whose objectives are more task-oriented. This is getting much better, however, and I am looking forward to the next major release to improve things even further.

Reasons for Choosing MinistryPlatform

Greater flexibility, high enthusiasm of MP customers we talked to, more full featured and full API access.

Reasons for Switching to MinistryPlatform

We moved off of FellowshipOne due to lack of effective support, a lack of development of useful features, lack of an effective API to interact with other systems, and a lack of flexibility in the database structure.

Response from Think Ministry

Replied November 2020

Thank you so much for your review we love hearing what our customers have to say about MP! So glad to hear you've been able to integrate/consolidate systems for #OneSourceOfDataTruth it's one of the things we really strive for. And YES! Our next major release is gonna be the bomb. You're coming to MPUG 2021, riiiiggghhhhttt?! It's a true pleasure to have Bethlehem Baptist in the MP Community and we so appreciate all that you contribute in our forums and at our gatherings. (And a certain someone still has their MPUG lanyard signed by the one and only Andrew Lang!!!)