MinistryTracker is a cloud-based church management solution for small and midsize churches. Key features include people management, financial management, child check-in, staff scheduling, event management and reports creation. Users can also create groups to communicate with members, send attachments and track the status of sent messages.

MinistryTracker helps churches create and manage repeating as well as one-time events. Users can share event details, track attendance, print tags, enable online registration and generate event statistics. The solution also provides an online member portal that allows members to register for events and access church calendars and member directories. Members can make online donations by using their bank accounts or credit cards.

MinistryTracker lets users create custom reports on the basis of roles, attendance, gender or any other specific criteria. The reports can be downloaded in Excel or as images. It allows churches to send receipts for tax-free gifts via email.

Services are offered on a per month subscription basis.



148 Reviews of MinistryTracker

Overall rating

4.39 / 5 stars

Filters:

Showing 1 - 20 of 148 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Functionality

5 of 5

January 2019

Good if you can afford it

Pros

It allows you to be able to track every area of the congregation in one place. I can then figure out the best ways to move forward for various events.

Cons

It seems to make the people just numbers. They no longer are Tom and Jane but rather "married male accountant 2" and "single female mother 5" not exactly like that but this is almost what it feels like at times.

Response from Faithlife Corporation of Faithlife Corporation

Replied January 2019

Thanks for the review! The name that you enter for a person or a family is completely up to you and we encourage you to use people's real names. We don't have anywhere in our software that presents people as "married male accountant 2" for example. The only way that would display is if you put that in as the person's or family's name. Please reach out to our customer service at support@ministrytracker.com and we can help you with how to edit a person or family profile so that you can put names on their records. We believe so strongly about making your data personal that we discourage the use of biometrics and barcodes instead relying on our name-based check-in system for attendance. Our internal ID numbers are rarely if ever shown. Everything in Ministry Tracker is based around the personal name entered for each record.

December 2018

Nicholas from Grace Community Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

A ministry software worth looking into

Pros

This software has ease of use, even for new users. There are multiple custom options that make tracking simple things such as service projects, small group meetings, and other administrative details easy.

Cons

Slightly behind its time. It's recently received some updates, but there are other ministry software I'd likely choose over Ministry Tracker.

Response from Faithlife Corporation of Faithlife Corporation

Replied December 2018

Nicholas we release new software updates roughly every two weeks. Ministry Tracker is in a constant state of leading the industry. Make sure you are subscribed to our email list and the Faithlife.com Ministry Tracker group so you are aware of the updates and can voice any changes you'd like to see as well. Also make sure you send any ideas for updates to support@ministrytracker.com. Our customer support team is top notch and that's the best way to get any new feature you are interested in onto the development timeline.

September 2018

Adam from Corporate Chaplains of America

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

Keeping track of the Members

Pros

MinistryTracker does a good job helping the church to keep up with its members. It is great for all ministries throughout.

Cons

At times information does not save if the server is down or being worked on.

Response from Faithlife Corporation of Faithlife Corporation

Replied December 2018

Thanks for the review Adam. We rarely have server down time. Any maintenance windows are announced with several weeks of notice and are done at off peak times so very few customers are impacted. Please reach out to support@ministrytracker.com if you think you've been impacted by a server maintenance window as they're so rare we are extremely surprised to hear you reference it. We'd be happy to adjust this really rare windows if they are impacting you more than others. Thanks for being the best part of Ministry Tracker!

August 2018

Carol from UU Community of the Mountains

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

It Tracks

I've been using it for six months. I love the reporting ability.

Pros

Easy to learn and use. Navigation is excellent. The support is very responsive.

Cons

It would be great if the contact and group email information would transfer functionally so that I don't have to maintain two databases.

Response from MinistryTracker of Faithlife Corporation

Replied August 2018

Thank you for the review Carol. Please contact us at support@ministrytracker.com as we'd love to know more about what you refer to as transfer functionality to maintain two databases. Speak with one of our customer success representatives and I'm sure we can help. We look forward to speaking with you in more detail.

August 2018

Jay from Preston Meadow Lutheran Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great CCM

Wonderful. I have had to call their customer support too from time to time and they have always rectified the situation quickly and easily. They also are very open to improvements.

Pros

I love that MinistryTracker is web based and easy to access. We use it every week to lo attendance at our weekly events and to log service hours for fundraisers and service events. We use it to text out updates to our kids and parents and it helps us track changes in addresses or phone numbers as the families can log themselves in and change it.

Cons

Their mobile platform leaves a bit to be desired. We love the ability to text our youth but when they reply, it is a bit of a feat to try to log in and text them back an answer. I usually just text from my personal number cause it is so much easier.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Software Ministry Tracker of great help for the management of Churches.

Pros

Undoubtedly that this user-friendly software with great utility and extensive functions has one of the most important features that is compatibility in all web browsers, you can make edits from the mobile device because it is short and precise.

Cons

The existing link between the membership section and the contribution section must be improved, in another order of ideas it is quite complicated to locate the necessary information for the membership reports. The reports are very vague and lack information for use in the office of church.

Response from MinistryTracker of Faithlife Corporation

Replied August 2018

Thanks for your review. Our philosophy here at Ministry Tracker is to let you build the reports that are most important to you since every church is different. You can create reports on almost anything with any piece of data. Usually this is done using the Advanced Search report building tool. You may not know about this yet. Please reach out to us at support@ministrytracker.com and we'll be happy to set up a free training so you can create and save the reports most valuable to your ministry.

June 2018

Donna from In His Steps

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Fantastic customer service, very quick responses. And priced very affordable.

Pros

Very economically priced. Fairly simple to use. Customer service is always quick and efficient. Very friendly and above board wanting to help.

Cons

When creating events, new step added that has to be entered every time. Sometimes makes it take a little longer, but this is not too much of an issue.

Response from MinistryTracker of Faithlife Corporation

Replied July 2018

Thanks for the review Donna. Please let us know what you mean when you describe events taking longer to setup. It could be just an education thing and if not something we can look at updating to improve the setup process. Please email us at support@ministrytracker.com with more information and we'll get right on it.

May 2018

Robert from Agape Church Of Christ

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Good Program for Church Plant

Pros

I enjoyed this program as it helped us to stay connected in our early days of ministry. Creates an awareness of people and how to engage them.

Cons

Nothing negative. Great program and we could not afford to keep past the trial period. Well worth the time.

Response from MinistryTracker of Faithlife Corporation

Replied May 2018

Thanks for your kind words Robert. We look forward to working with you in the future as you grow and reach more people for the Kingdom.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very good software with many different parts to it

Pros

I like the ease t which I got around from one part of the software to another and how it all worked really nicely into each other so it was very easy to follow. Also it is a great starting price that I think is easily affordable for most members.

Cons

There was not a thing I did not like about this software at this time of testing and reviewing our options. It definitely is in the top 5 for us to make our final decision on after reviewinfg 10+ and trialing, reading reviews etc and buying some to get a full go of for a month.

Response from MinistryTracker of Faithlife Corporation

Replied April 2018

Thanks for your feedback. We are always improving based on user feedback so if you do come up with something that you see we can improve please let us know. You're working on the front line so your feedback is the most valuable.

March 2018

Ronald from Agape Church of Christ

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very comprehensive and all inclusive software for ministry

Pros

This is a good software program for churches seeking to effectively maintain a healthy ministry, while covering details such as child safety, member connection, giving, and follow up ministry. We have viewed many different types of software and this seems to work well.

Cons

this is more comprehensive than other software programs but can be difficult to work. Although training is available--it would be advisable to take it.

Response from MinistryTracker of Faithlife Corporation

Replied March 2018

Thanks for your feedback Ronald. Every ministry is different and we feel the best way to train your staff is to listen to your needs, learn how you do ministry, and then to train your team based on how you work. All our training is FREE and our team of experts are trained to not just answer your questions but to help you evaluate the best way to use the tools in light of how you do ministry. So yes, definitely reach out to our fantastic support team to get customized training unique to your ministry and needs. Thanks again for coming on board and we look forward to many years of ministry together. Definitely reach out with any questions you have at support@ministrytracker.com or 360-450-3542.

January 2018

Nathaniel from Youth organization

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Overall I love the product and saves me time!

Pros

The customer service is awesome! Also this software does a ton of stuff. I definitely don't use it to its full potential.

Cons

It is a little complicate at times and isn't the most user friendly, especially if you do not have much computer experience.

Response from MinistryTracker of Faithlife Corporation

Replied January 2018

Thanks for your feedback Nathaniel. I hope you've had a chance to use Ministry Tracker since our new re-design. The new and improved User Interface is much faster than what we had previously. And we have a variety of advanced features to assist with getting certain tasks done more quickly too. Get in touch with our support and ask about "landing pages" and let us know your most common tasks. There may be some tricks to making your tasks even easier. You can reach us at support@ministrytracker.com or 360-450-3542. Thanks again.

December 2017

Donna from In His Steps

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Have been with Ministry Tracker for years now. Love the customer service and quick responses.

Pros

Great communication and easy to use. Very user friendly (especially since the latest update). The latest update made it very user friendly and easy to follow along.

Cons

Sometimes new updates happen and we are not made aware. Would recommend when there is a change, send out a quick email to update users, that way there are no surprises.

Response from MinistryTracker of Faithlife Corporation

Replied December 2017

Thanks for the feedback Donna. We love working with you and your team too and will make a better effort at letting you know about all the new features we keep releasing. On a positive note, it's awesome to have some many things happening and improving so quickly. We appreciate all your ideas and feedback for those too.

July 2017

Jon from Houghton Wesleyan Church

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Ministry Tracker is fantastic! I give it my highest recommendation.

Pros

It's easy to use, has tons and tons of functionality. It's designed from the ground up to make administration of my ministry life easier. In addition, the tech support is easily the best I have ever received from any product. I can't say enough good about Ministry Tracker. I've been in youth ministry for more than 20 years and I wouldn't do it without this software.

Cons

There is nothing about this product that I don't like! It makes my job in ministry easier in every way.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied July 2017

Thanks for your feedback Jon. There's always ways in which ministry is changing and software can always improve too. We aren't happy unless we're right on the cutting edge so if you come up with any ideas for improvement or suggestions for new features we would love to hear about them. Feel free to email us at support@ministrytracker.com or use the new discussion board at https://faithlife.com/ministry-tracker/activity Thanks again Jon!

February 2017

Brad from FBC Fisherville

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Great for simple attendance with check in/check out

I can't tell you much other than the experience with check in/out. Its great- people can check themselves in at a kiosk rather than me typing it every time. It connects with social media to pull their picture which is also neat. I do wish it was easier to customize the kiosk splash page.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied July 2017

Thanks for your review Brad. Please contact us at support@ministrytracker.com and we'd be happy to go over the settings and configuration options for the Kiosk splash page. Using background images designed for the size of your kiosk is a really powerful way to do awesome customization but it's not very well documented. We'd be happy to go over that with you. Thanks again Brad!

February 2017

Donnie from Valley Redemptive Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Really appreciate ministrytracker

The one area which seem to cost me extra pain and money each time I use it is the phone calling process and package. I'm gonna get the tech dept to help me simplify and fit this issue. Otherwise I'm a happy climbing customer. Thanks much.

Pros

Function with ease.

Cons

Don't have full financial management tools; so I have to have an additional software. Quickbooks

Response from Phipps Custom Solutions of Faithlife Corporation

Replied February 2017

Thanks Donnie. Please contact us at support@ministrytracker.com if you are having any trouble with the calling features. We send thousands of calls each day on behalf of our partners and would be happy to help you.

February 2017

Luther from Gethsemane Baptist Church

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

APP Needed

Here at Gethsemane Baptist Church, we are always trying to find new ways to improve our communication with our large congregation. This is a great too but it would be even better with a mobile app. Are there any plans to create one? Thanks

Response from Phipps Custom Solutions of Faithlife Corporation

Replied February 2017

Luther, You can access a mobile "app" version right now by going to your Web address on a mobile device. You can bookmark this to your homescreen of your device so it looks and feels like an app. Coming in June is a totally new UI that will look even better on smaller mobile devices. It doesn't make sense to create a native app as it's very expensive to maintain all the different versions for android and iOS and all the app does is communicate with the Web. If you haven't already, please check out the current mobile version. It's incredibly easy to do things like snap someone's picture with your mobile device and save it right to their profile, or quickly take attendance or check-in students and even print labels. 92% of Apps are downloaded and never used again after 30 days. The web App is beautiful and the way to be affordable and good stewards of your giving.

February 2017

Benjamin from SMACK and SnL

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Worth every penny

It is a great program. Lots of features and great functionality. We use it in many areas of our ministry. As a full time youth director I find this program very helpful! There are so many features that it provides that I can not only maintain the program but expand it with no added cost. Highly recommended!

Pros

Functions and features.

Cons

Very basic interface cosmetically it could look better.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied February 2017

You'll be happy to know a new Admin Portal is coming soon. You'll get a taste of it if you take a look at the new Member Portal we just released where your people can give online, signup and register for events, view the online member directory, volunteer for your events and more.

February 2017

Brad from FBC Fisherville

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Great to help track attendance

We use this to track attendance at events. It has a great sign on screen and connects to Facebook to update pictures.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied February 2017

Thanks for the review Brad.

February 2017

Lee from New Hope Teen Ministry

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

One of the best!

Customer Service is one of their best attributes over the past 6-7 years that I have been using them. They are always making new update to make the service better.

Pros

Lots of options to fit your ministry.

Cons

Confusing to use sometimes.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied February 2017

Thanks for the review Lee.

January 2017

Michelle from Simpsonwood UMC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Ministry Tracker

Ministry Tracker keeps me organized. With over 100 youth in our data base, it is important. I love the ease to track the youth community service hours.

Pros

The ease of input.

Cons

Having to pay for text messaging.

Response from Phipps Custom Solutions of Faithlife Corporation

Replied January 2017

Thanks for the feedback Michelle!