About Neon CRM

Neon CRM, a Neon One company, is a cloud-based customer relationship management (CRM) software suite for nonprofits of all sizes. Applications include fundraising management, donor management, membership management, event registration and management, customized reporting, and more. Neon CRM’s donor management tracks donor data and allows for automatic activities and reminders for each of your prospects. Online and offline donations can be added to each constituent record, including the amount given and a complete history of all past donations. Online fundraising capabilities enable users to accept and track donations from multiple channels. Built-in online fundraising tools allow for custom online donation forms, email blasts, automated tax receipts via email, event r...

Neon CRM Pricing

Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

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Neon CRM Reviews

Overall Rating

4.40

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 487 reviews

Jeff

Time used: Free Trial

Review Source: Capterra

EASE OF USE

4

CUSTOMER SUPPORT

5

January 2014

Z2 System's NeonCRM - "Yes, it's right for you and your organization."

Almost 4 years ago, when I considered which contact/donor relations management software platforms I was going to use for the ministry, here are a few of the things I was looking for: 1. Expandability (Will the system grow with us as we need it to without paying for what we don't need?) 2. e-Commerce - Are the e-commerce functions user friendly? Are they secure? Does it have integrated merchant service capabilities and can it seamlessly integrate with the database/account management capabilities? 3. Can I easily segregate, query, and manage contacts/donors? Can I track all of our touches with our contacts/donors and view them in one place/interface? 4. Do the front-end functionality components make it easy for our contacts/supporters/donors/etc. to communicate and do business with us? 5. Can we easily integrate our CRM communication/outreach/events/etc. into our existing website, social media, and vice versa? I was pumped when I got a "Yes" answer to all of the questions above from the team at Z2 Systems about the NeonCRM. I have extensive experience with some of the larger CRM providers and their products. I can say that without a doubt, the NeonCRM system is as functional, robust, expandable, and overall as capable, right out of the box, as systems costing 10 to 20 times as much. Clients are not hit with additional charges for modules that should already be included in the overall package. With regards to customer service and the company's employees and management actually listening to the customer and making adjustments to the system in order to meet the needs of the customer, Z2 Systems blows everyone else away. Coupled with its available seamless and cost-effective merchant services account integration partners, NeonCRM is a great option for any size organization and budget.

Amanda

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2022

Learning curve - but worth it!

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively to diversify our revenue, and grow our social impact. Neon CRM was the exact "next step" we needed.

Pros

I love the diverse capabilities of the NeonCRM software. We have been able to apply it in multiple areas to grow our small non-profit.

Cons

The least favorite part of NeonCRM has been the learning curve and ease of use for a few of our employees. Most of our team is 20-40 years old, and are used to different work flows on other applications. Biggest areas of work flow issues are in the email feature and website form set up.

Reasons for choosing Neon CRM

I was happy with the level of customer support and counsel we received in our research process. I felt like no question was unanswered from the Neon One team. [SENSITIVE CONTENT] did an incredible job sharing what the product did and how it could be used for a non-profit our size.

Response from Neon One

Thank you for the feedback, Amanda! We're glad to hear that Neon CRM's wide feature set have been working well for your org. We're really proud to be able to offer a lot of features in one software platform, but a big focus for our upcoming development projects is making Neon CRM easier to learn and use, especially for non-admin users who need clear learning paths and workflows.

Replied May 2022

Heidi

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2022

Neon is good, but only if you have a team working in it - it is best for medium to large teams

Good, but it needs to work for 2nd graders. Many nonprofits outsource data entry to volunteers and if the volunteers have a tough time using a system, so too does a nonprofit have a tough time getting the data out of it that it needs.

Pros

I like it's level of detail around donor data, as well as its dashboard.

Cons

It's not super user-friendly. It's not mobile friendly. it's report creation is challenging. It's on-demand training is not helpful.

Response from Neon One

Hi Heidi! We appreciate your honest feedback. I'd like to help address your concerns around ease-of-use and training. Our top priority right now is to make daily system use easier by working on User Interface updates, like the recent overhaul of Constituent Portal Management and upcoming File Manager improvements. We also want users to be able to learn in an interactive way on their own time, so we've recently launched an improved Neon One Academy. You can log in at https://academy.neonone.com/. Thanks again and we hope the CRM developments help to make it easier for your team, your volunteers, and you to work more efficiently. Cheers, Anna Curtis at Neon One

Replied November 2022

Allison

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

June 2021

Neon CRM used at non-profit nature center

Pros

It has met our needs to register customers for programs and events and to track memberships and donations. It is user-friendly, and the data it provides is helpful.

Cons

We have had some issues with communication to customers directly through the software. It may be due to user issue though, so the aspect could be improved to be more user-friendly. Online support websites have been helpful though.

Response from Neon One

Thanks for taking the time to leave a review, Allison! We're sorry to hear you've had some difficulties with communicating with your customers through the product. We know how important it is to connect with clients. You will be hearing from your client success rep to help out with this issue shortly. We are happy to hear that regardless, the product is meeting your needs for programs and events!

Replied July 2021

Paul

Company size: 2-10 employees

Industry: Arts and Crafts

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

4

October 2021

Good product for the basics

Seeing all our member interactions in one place is very useful. Reporting and selecting users based on various criteria is fairly good.

Pros

It covers our “bread and butter” features for our nonprofit: membership, fundraising/donations, and basic CRM.

Cons

Some of the other functions are weaker than expected, and could use significant improvements (definitely not near best of breed status). These include email (we continue to use MailChimp), event management (we continue to use EventBrite), and volunteer tracking. We do use the Store functions as our product sales are very limited, but when we open a gift shop we’ll transition to something like Shopify. I feel as long as you don’t expect it to be a “one stop shop” you’ll probably do ok. It’s a good price for the basics, given we are a fairly small non-profit.

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