I've enjoyed using Pushpay. It makes it very convenient to give, especially during this pandemic when many people are attending church online.

I use my smart phone to do the majority of my online giving, and with Pushpay I'm able to easily and securely give to my local church. It helps me to stay on top of returning the tithe first, before spending any of my income. I also like that I can look back and see a list of previous transactions.

If there was one feature that I would add, it would be the ability for the user to set reminders to give at a predetermined day/time. The user could specify whether they would like to receive a text message or an email reminder. I know there is a Recurring feature built into the software, but the amount that I give weekly changes based on the amount of income I received that week, so that option wouldn't work for me. I think the next best thing would be just to have an option to send a reminder to the user.

I love the online giving platform in Pushpay! Very user friendly.

A feature that I feel could be added is more options to run financial data reports.

The costs were high ( Monthly subscription fee + Card/ACH fee + Batch header fee + Sales item fee). However, there are NO customer service. As a nonprofit organization, when we have issues with our donations, there's no phone number we can call to get our issues resolve quickly. We can only submit a ticket on their website and hope for someone to actually email us back. A lot of times, they won't get any response back till months later. Sometimes our tickets would be "closed" without us knowing. Pushpay only offer phone number for POTENTIAL NEW CUSTOMERS if you want to talk to their sales. We are looking for other donation platforms options.

Takes some efforts and time to set up. Easy to use once set up if not running into any issues

Some functions are not very intuitive. Ie, It's hard to change/edit donor's information after set up. Also if the donor pause or cancel recurring donations, there's no easy way to keep track.

On a whole, the experience has been a positive one. However, moving forward, we now have specific items we will ask about when inquiring with other businesses to better fulfill our desired experience for users.

Pushpay has allowed our organization to move into this century. We were behind and now have the capabilities that the younger generations are looking for in terms of interacting with our organization. From electronic giving to development of a mobile app; we are incredible thankful to now be functioning in these areas. And within the app, our favorite function is the ability to send Push Notifications.

We would love the ability to better update our app from a mobile device. Currently using the web browser on a mobile device is extremely difficult. Even if we had the capability to send Push Notifications alone, that would be helpful. And then, another major frustration is the notifications do not show up on mobile devices as notifications for the app. Users of the app have to search within in the app for Push Notifications, instead of being reminded that they have a notification from our organization with the red bubble with the number of notifications remaining unseen.