--- title: "Pushpay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pushpay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pushpay is a good fit for you!" source_url: "https://www.softwareadvice.com/church/pushpay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Donation Management Software](https://www.softwareadvice.com/nonprofit/crm-software-comparison/) / [Pushpay](https://www.softwareadvice.com/church/pushpay-profile/) / Pushpay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/church/pushpay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/church/pushpay-profile/alternatives/) # Pushpay User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 183 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 3.8/5 - Value for money: 3.6/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 97 reviews (53%) - 4 stars: 57 reviews (31%) - 3 stars: 13 reviews (7%) - 2 stars: 3 reviews (2%) - 1 star: 13 reviews (7%) ### Most mentioned pros - I am not from the tech generation and to my surprise, with a coach, I have been able to navigate through the implementations process without too much difficulty. - Almost 50% of giving to our church comes through pushpay. - The virtual open-door policy has been a blessing for me and my team. ### Most mentioned cons - F. You can’t enter a negative amount to record a returned check that was manually entered in a batch. - B. The pledge balance is inaccurate unless you run a separate report to include all giving for the family. - G. You can’t flag a minor’s cell phone to copy a parent on all messages for transparency. ## Pushpay customer reviews Showing reviews 1-25 of 183 (page 1). ### Easy Peasy - Overall rating: 5/5 - Reviewer: Erica P. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used unspecified for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My church has been using it for years now. I can use it easily from my phone or my computer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is super easy to use. It stores your information safely so that you can come back and make another donation easily. It stores multiple payment methods and requires a PIN each time to ensure security. #### Cons Honestly, I haven't found anything that I don't like about this software. You will not be displeased. --- ### Solid Software for Church Giving - Overall rating: 4/5 - Reviewer: Steve G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pushpay is a solid platform for receiving online giving. It works well within our site and gives us intuitive tracking. #### Cons While the platform is certainly solid, it did add another ecosystem for our administration. There is nothing wrong with the service, just limited in a full solution. #### Reasons for choosing Pushpay Planning Center is the provider, we are currently evaluating, #### Reasons for switching to Pushpay Shelby required way too much of a learning curve for our admin, #### Vendor response Steve, thanks for the feedback. We're glad Pushpay is working well for your giving needs. We hear you on the ecosystem challenge—integration is something we're actively working to improve. We appreciate you giving us a solid rating and sharing your honest perspective. Replied December 2025 --- ### PushPay is an excellent software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PushPay is amazing!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PushPay is a great platform to give and makes it easier from the guests' and employees' end! #### Cons The only thing I've come across so far is that the amount you previously gave stays in the system so you have to erase it before giving again. --- ### Pushpay is a great platform for giving - Overall rating: 4/5 - Reviewer: Fred P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Pushpay for 9 years and find it to be a great way to receive donations from anyone, anywhere, at any time. We have not had many issues with the giving platform. The app create platform is a little difficult, but we don't use it for that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Pushpay makes it easy for our congregation to donate. The ability to use a qr code or text to give really helps. Almost 50% of giving to our church comes through pushpay. #### Cons The app creating that they have is not simple. Years ago, it was very simple. We wish they would go back to the platform they used then. #### Reasons for choosing Pushpay We chose Pushpay for the ease of use and the fact that many other congregations that we are affiliated with recommended it. #### Reasons for switching to Pushpay Pushpay was so much easier than paypal was. #### Vendor response Fred, thank you for 9 years with us! We're honored that nearly half of your church's giving comes through Pushpay. Your feedback on the app builder is noted—we hear you on wanting simpler functionality like we had before. Thanks for being a long-time partner. Replied December 2025 --- ### Fifteenth Avenue Baptist Church-Nashville Experience - Overall rating: 5/5 - Reviewer: Jalen O. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Everyone ensured that we had all the information we needed for the transition. The virtual open-door policy has been a blessing for me and my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how efficient, effective, and excellent the presentation and interaction with this platform is. The Pushpay team has been super helpful throughout our process and our goals of immediate needs for such a quick turnaround for our switch. Everyone ensured that we had all the information we needed for the transition. The virtual open-door policy has been a blessing for me and my team. #### Cons The only thing I liked least about Pushpay was that I didn't make the connection with the proper individuals so we could start the transition sooner. They are absolutely amazing #### Reasons for choosing Pushpay A mutual friend has recently switched from Church Office Online so it only made sense to skip them and go straight to the best which clearly is Pushpay. We want to provide the best services to our people! #### Reasons for switching to Pushpay They were absolutely horrible in customer service and ease of use. #### Vendor response Jalen, thank you for this incredibly kind review! We're honored you chose us and that our team was able to support your quick transition. Your words about our virtual open-door policy mean a lot to us. We're excited to continue serving your church. Replied December 2025 --- ### Pushpay - Above and Beyond - Overall rating: 5/5 - Reviewer: Troyann W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very good and I would definitely recommend the product. The only reason I did not score a 10 is because we are still in the implementations process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of implementation, set up and use is what I like most. I am not from the tech generation and to my surprise, with a coach, I have been able to navigate through the implementations process without too much difficulty. Also, all of the folks I have encountered along the way, have gone above and beyond to assist: [sensitive content hidden] [sensitive content hidden] created a "how to give" video only because a member of our congregation directly reached out to Pushpay for guidance. This is the "above and beyond" and what counts in business. #### Cons Not being able to communicate directly with my Implementations Coach made things difficult in the beginning. Having emails and messages filtered through care@pushpay.com caused a delay and allowed for misunderstandings. #### Reasons for choosing Pushpay We chose Pushpay because it has the features we need for major fundraising; ease of use; and the lower cost. #### Reasons for switching to Pushpay We did not have the ability to manage fundraising and it cost more. #### Vendor response Troyann, thank you for sharing this during your implementation! We're glad the process has been manageable and that our team has gone above and beyond. Your feedback about communication channels is helpful. Excited to see you succeed. Replied December 2025 --- ### Great solution for our church! - Overall rating: 4/5 - Reviewer: Timothy P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Great products, support and team! We are renewing for another year! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Software functions well. Great sales team. Great support team with quick responses. #### Cons We had an issue with our initial cam but the team was able to quickly reassign our account and our experience improved greatly. #### Reasons for choosing Pushpay The sales team was much more accessible and helpful. They were willing to take time to discuss solution if with us rather than just push us to buy a solution. #### Vendor response Timothy, we're so glad to hear you're renewing! Thank you for the kind words about our sales and support teams. We apologize for the initial account management issue but are glad we were able to quickly resolve it. We're looking forward to continuing to serve you. Replied December 2025 --- ### Church just switched over to this - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very easy to use. No complaints on this software. It does its job, and doesn’t seem to charge a crazy processing fee for credit cards either. That’s always nice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s very easy to use ... I can text an amount and give to my church, or I can go on our church website and click the giving button . #### Cons I dislike that it doesn’t integrate with Planner, which we use to coordinate all of our church teams. We used to be able to give right in the app itself when we check our scheduling, but cannot do that with Pushpay. Takes a little while to get used to. But not that much. #### Reasons for switching to Pushpay We found this was better aligned with the growth of our church , and didn’t charge us such a high processing rate. More funds go directly to our organization. --- ### Great as a Giving Platform, but The Other Features Need Work - Overall rating: 4/5 - Reviewer: Taylor S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pushpay is an incredibly straightforward and easy to use church giving platform. Syncs well with Planning Center Online. #### Cons Our church does not use Pushpay's customized church app feature or church management software because we found it lacking in comparison to competitor's products. #### Vendor response Taylor, thank you for this feedback. We're glad our giving platform is working well for you and syncing smoothly with Planning Center. Your input on our app and ChMS features helps us understand where we need to focus our development efforts. We appreciate your partnership. Replied December 2025 --- ### PushPay great app to help churches transition into online giving - Overall rating: 3/5 - Reviewer: Monica P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a positive experience overall and a great on-boarding app to help our church transition into online giving. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros As a church, this app was great for easy access for people to give donations through. #### Cons The cost and percentage PushPay received from donations was a draw-back for us; particularly as a Canadian user. #### Vendor response Monica, thank you for helping your church transition to online giving with us. We're grateful you found value in the onboarding experience and appreciate you sharing your feedback. Replied December 2025 --- ### Easy to use but lacking in flexibility - Overall rating: 4/5 - Reviewer: Isaac T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Short of “very good” due to lacking the capability to breakdown the donation amount to different funds. I’m hoping they provide this feature to allow donors to put a single amount for example of $120 and be able to break it down to say Tithes & Offerings $100 and Building project $20. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use but lacking in the flexibility to provide donor the capability to designate to multiple funds in one entry. #### Cons No capability to breakdown the donation amount to different funds. I’m hoping they provide this feature to allow donors to put a single amount for example of $120 and be able to break it down to say Tithes & Offerings $100 and Building project $20. #### Vendor response Isaac, thank you for this specific feedback about multi-fund designation. This is helpful input for our product team. We're glad the platform is easy to use overall and appreciate you sharing what would make it even better for your donors. Replied December 2025 --- ### Pushpay Hype & Followup - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On a whole, the experience has been a positive one. However, moving forward, we now have specific items we will ask about when inquiring with other businesses to better fulfill our desired experience for users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Pushpay has allowed our organization to move into this century. We were behind and now have the capabilities that the younger generations are looking for in terms of interacting with our organization. From electronic giving to development of a mobile app; we are incredible thankful to now be functioning in these areas. And within the app, our favorite function is the ability to send Push Notifications. #### Cons We would love the ability to better update our app from a mobile device. Currently using the web browser on a mobile device is extremely difficult. Even if we had the capability to send Push Notifications alone, that would be helpful. And then, another major frustration is the notifications do not show up on mobile devices as notifications for the app. Users of the app have to search within in the app for Push Notifications, instead of being reminded that they have a notification from our organization with the red bubble with the number of notifications remaining unseen. --- ### My review! - Overall rating: 4/5 - Reviewer: roy e. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall experience has been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros donor management is very good, and payment processing is very good for our church. #### Cons Seems expensive, but works well, so you get what you pay for! #### Reasons for choosing Pushpay I liked the customer support the best, wasn't pushy, just helpful. #### Reasons for switching to Pushpay all in one option #### Vendor response Thank you so much for your review, Roy! We're happy to hear you find value in our offerings and we look forward to providing you with excellent customer support! Replied June 2023 --- ### Seemed great - Overall rating: 5/5 - Reviewer: Jill P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Set up was done very well and quickly. Responses were very fast in the set up phase. Once that was completed it was days/weeks/months before someone would respond via email. When you call their 800 number you're directed to leave voicemail and then they email you in response but those can also take a week or more to receive a response. Integration with QB has been broken for months and no response. Was essentially told that our issue was not urgent and would be handled "when they have time". For months prior to that they had our account set up on the wrong time zone so deposits going into bank were different than deposits being recorded into software. Year renewal is near and we are no longer happy with the service received or the responses. We feel as though they were more concerned about making a "sale" and no longer feel important as a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ease of use. Quality of product. Increase of online giving. #### Cons Issues with integration. Customer support once the setup was completed. Does not integrate with Quickbooks online well. Issues with data properly migrating over. #### Reasons for choosing Pushpay Integration into Quickbooks online. #### Reasons for switching to Pushpay App --- ### Easy to use Church Management System - PushPay is GREAT!! - Overall rating: 5/5 - Reviewer: Jin B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface and software was simple to learn and really easy to use once we started to use it and we couldn't ask for an smoother process! #### Cons Not many things to dislike, they were very helpful in teaching and guiding us through the whole process! --- ### Avoid Push Pay - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I would recommend all churches to avoid these scammers at Pushpay. Don't believe their lies. They will bait and switch you like they did to our church. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They promised church management software and instead tried to force us to take an online giving software we did not need. #### Cons The dishonesty and outright lies of their sales staff. They promised church management software and instead tried to force us to take an online giving software we did not need. #### Reasons for choosing Pushpay Because of their lies to us. #### Vendor response Hello. We're sorry to hear this about your experience with Pushpay. We strive to provide best-in-class support and solutions for all of our valued customers. If you'd like to speak with someone further, please send an email to corporate@pushpay.com. Replied January 2023 --- ### Pushpay makes transactions easy! - Overall rating: 4/5 - Reviewer: Stephanie M. - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Pushpay app allows a user to interact with an organization easily to process payments. We use this for a non-profit organization and it streamlines all of our gifts into one simple platform. A customer can make changes and set up recurring payments at any time. Pushpay has been great to work with! #### Cons The is not a way for an administrator to help a "customer" adjust their payment while on the phone- it requires the customer to login and make those adjustments. In a day in age where customer service is of utmost precedence, this would definitely add a layer of top notch care to their experience. Another con would be the limited options for a customer to pay recurring payments. The 1st and 15th are good options, except for those who want to ensure that their paychecks clear before they process their payment. These customers need to set up two recurring payment options to work best for their financials. --- ### Look somewhere else - Overall rating: 1/5 - Reviewer: Brian M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was an easy way to get members to contribute / donate with credit card #### Cons The costs were high. The customer service was terrible. The promised mobile app was never developed. After 2+ years of waiting, we gave up. #### Reasons for switching to Pushpay Much more cost effective. --- ### "OK" Church Giving Tool - Overall rating: 3/5 - Reviewer: Maizy F. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While I like the concept of online giving, I think Pushpay is an expensive tool, that you'd have to make sure is worth your investment. There are other online payment tools available, which would be lower in fees. Overall, Pushpay does what it promises, but at a price. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Pushpay does what they promise, and that is to provide an online experience for those who want to give to their church digitally. I like that that we can give online whenever convenient, and we have the option to give with credit card or bank account, and set recurring as desired. Like any online payment tool, this is super convenient, and eliminates the necessity of carrying money or a check to church. The interface is simple enough that most can use it without issue. #### Cons My biggest gripe with Pushpay are the fees. While it's understandable that that they are a business who needs to make money, many churches have found it a hardship to pay their base fee as well as the percentage they take for the transition. For most churches, this would likely be thousands per year. #### Vendor response Thank you for taking the time to leave a review, Maizy. Please let us know if there is any way we can help further prove the value of our technology. Replied January 2023 --- ### Broken CVV Validator - Overall rating: 2/5 - Reviewer: Brad D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Tech Support seems fairly incompetent and has a hard time grasping technical issues. Perhaps they do not really have a development team and simply contracted code development and shifted every resource to sales and marketing since then? #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Fairly simple as an end-user for most things, some UI components could be improved, like deleting cards. #### Cons The AMEX code behind pushpay is buggy and does not allow adding AMEX payment options if the card has a 3-digit CVV code. This could potentially impact a fair number of payers and prevent adoption of online payments. Do you really want to block 10, 15, 20% of your potential audience from paying on-line??? --- ### False Promotion of Fees - Overall rating: 3/5 - Reviewer: James C. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered When our church signed up (Irving, TX), we were assured that the credit card processing fees were cheaper than other options (PayPal was specifically mentioned) and would run 2-2.5%. We used Push Pay for nearly two years. Our last several months, the credit card processing fees were 3.5-3.8%, far more than other companies. Then they raised their monthly fees from $75-99. All total, factoring in ACH, we paid 2.9% on our $13,000 of Push Pay revenue in October ($380). That is not acceptable. Most of all, I am disappointed in the deceit perpetrated in the pricing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use. #### Cons Limited to one bank account in processing. Overall fees are misrepresented and quite high. #### Vendor response Hey Jim, I noticed you posted about about this yesterday as well and I have personally taken your complaint up to our processing team. They explained the reason why the CC processing fee was high (due to the types of credit cards used) and they would love to talk with you about it. Would you like someone to call you today? -Stephanie Replied November 2016 --- ### Good donation solution, better options are available - Overall rating: 4/5 - Reviewer: Roger F. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a good platform and it is one of several really good options for church donation systems. Pushpay also ads app development to their features which is a nice addition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We used pushpay for over two years with great success. It is a great giving solution with a lot of features. It has online, text, and app based giving and ability to enter cash and check gifts. End of year statements is well setup and provides easy printing and emailing as needed. #### Cons It has gotten better on reporting but there was a time that you could only run 3 months at a time. This has been extended with latest updates. The transaction fees are not exposed clearly to administrators so it makes it hard to tell what the costs are. Additionally there is a annual fee that is surprisingly high compared to competitors. --- ### They talk a good game - Overall rating: 1/5 - Reviewer: Gordon D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing good I can say about Pushpay. #### Cons Besides being the most expensive credit card processor for churches they know nothing about customer service and treating the customer fairly. We had a 3 year contract with them that was nothing but frustration and trouble. In January I emailed and told them we would not renew when our contract was up 2/27/21. They went ahead and withdrew $6000 from our account anyway! And now they say, "We can only give $5000 back." One thousand dollars is a lot for our church. The latest numbers I could find is Pushpay made over $98 million dollars in 2018. They lost a customer ( and hopefully many more, when I talk to other churches I know) over $1,000. --- ### Unethical Company - Overall rating: 1/5 - Reviewer: Bars L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Their Sales Rep put down the wrong person in our Church as our lead. Then when informed of their mistake kept sending information to the wrong person. Then PushPay made us jump through hoops to resolve the their problem. After submitting the information they requested from our organization they would take a week or longer to get back to us with “Well, that did not work now we need you to submit “this” information”. That process went on repeatedly for more than two months. Finally we told their Sales Rep this was not working, the contract says if a problem cannot be resolved in 60 days it is voided and we want a refund so we can find a company that knows what they are doing. The Sales Rep tells us he spoke with his boss about our problems and that is a refund is not possible “so we are just going to start over”. We said that is not acceptable and requested a conference with his boss. When we spoke with the Sales Reps boss we discovered he had no idea who we were or the issues we were having (i.e. the Sales Rep lied). At the end of the conversation they tell us the only thing they will do is have us submit the information again they are requesting (AGAIN) and we can move forward from there. At this point we say we are done. They tell us we have a contract. We inform them “a contract that you have breached by the contract, we are moving on”. After 3 months and $2400 the only thing we received from PushPay is lies and incompetence. Avoid PushPay at all cost. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We never implemented their service because of their incomparable. #### Cons Their representatives did not listen and lied to us then would not make it right and after breaching their own contract refused to refund us our money. --- ### Great for our monthly tithes - Overall rating: 5/5 - Reviewer: Moses P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We absolutely love this product for paying our monthly church tithes. It has made everything so much easier now that we set it up for a weekly draw on our account and that's it!! Also, if we are wanting to contribute to any other fund at the church they simply add it to the drop down menu and we can easily go in and pay whether we are in church or not. Makes everything much more simple and keeps our tithes on track so that we don't miss any. #### Cons The only con I have noticed is there aren't many people in our church using it right now. I think the 55 and older crowd still prefer to write a check so we haven't seen the full benefits of implementing it just yet. But we are going to set up "stations" at events to have some of the youth set it up for people who might not be as tech savvy. ## More reviews [Next reviews](https://www.softwareadvice.com/church/pushpay-profile/reviews/?page=2) --- Pushpay Reviews, Pros and Cons - 2026 Software Advice