IconCMO vs Servant Keeper

IconCMO has 361 reviews and a rating of 4.45 / 5 stars vs Servant Keeper which has 668 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.45 / 5 (361)
4.64 / 5 (668)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 14, 2022
September 13, 2022
Pros/Cons
  • Pros

  • It's very intuitive with a good layout, good screen prompts and useful online help. The reports I use (contribution statements, various other reports on contributions) are clear and flexible.
  • IconCMO is very thorough in its application but the best thing is their customer service. I have been a customer for about 6 years and over the years have reached out numerous times for help.
  • Cons

  • The only thing I dislike about this software is not being able to rewrite or reorganize some of the reports.
  • I've had trouble finding the search function to look up a journal entry, and I have trouble searching anonymous cash gifts.
  • Pros

  • I am not a techie but this product is really user friendly. I must commend the customer service folks who are extraordinarily patient, kind and knowledgeable.
  • I haven't gotten deep into the use of the software as of yet, but the help with installation and conversion has been outstanding from the staff.
  • Cons

  • Many obvious office tasks are buried in programing double speak and in this small office find it extremely frustrating to use.
  • Always have to go back to the guides and/or instruction manual to recall the steps. I always have problems with the conditional statements in creating a group.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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