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Shelby Church software

28 reviews(4.0/5)
28 reviews(4.0/5)

Shelby System is a cloud-based church management solution for ministries and nonprofit organizations. Key features include giving management, financial management, website building, bulk communication, background check and volunteer verification.

Shelby supports multiple channels to accept and process giving, including online, mobile, text and kiosk. Donors can make donations through their credit/debit cards and even transfer funds through online modes. It offers recurring giving feature through which a fixed donation is automatically debited from the donors’ account in favor of the church every month.

Shelby offers an accounting system that includes general ledger, payroll, account payable, account receivable and more. It also offers bank reconciliation feature to help ministries manage and record their financial transactions to-and-from the bank.

Additionally, it offers website building tool that helps to create websites for church and nonprofit organizations. The solution is available on a monthly subscription basis, which includes support via phone, email and fax.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8

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28 Reviews of Shelby Church

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  • Shelby from ECO

    Number of employees: 11-50 employees

    September 2018

    Great Church Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have really enjoyed using Arena and it has helped us keep track of our growing denomination and all the churches we are adding.

    Pros

    We use the customizable function of this product to really create what we want. This is helpful because while the product is geared towards churches we have the ability to customize it to our needs as a denomination. The layout is easy to use and we have the ability to take a birds eye view of all our churches. Even our presbyteries made up of an older generation can use it well.

    Cons

    The reporting function is not the easiest to use. We often have to create our own reports and unfortunately they do not come out like I wish they would.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Brett from Real Life Christian Church

    Number of employees: 2-10 employees

    August 2018

    Great Resource

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Those I know still using this service don't care for it much but aren't in an extreme hurry to change. Not the highest recommended amount users.

    Pros

    Effective tool in database and communication reach. Allows many features to ensure you are on track with your people and your staff can track progress. Multiplatform engagement allows use among many ministry areas.

    Cons

    A bit outdated when it comes to other companies like Planning Center

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    We use this software in our church.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The things Arena has to offer far exceeded that of the old software our church used. It offers many extra features most softwares to not offer.

    Cons

    We were promised lots of bells and whistles and I am sure they are out there, but without a dedicated Arena expert we are unable to fully use this software to its potential. We use to have a phone app to use but that longer works.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Barbara from First Baptist Church Pasadena

    Number of employees: 51-200 employees

    June 2018

    We use reports for our weekly attendance and Arena has updated and enhanced our reports.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps with keeping the different type list organized and available at a moments notice.

    Pros

    Versatility with reports. We use reports to keep up with weekly connection group attendance, we use reports to add our new members weekly, and keep up with all the groups with in the church like Deacons, Ushers, Finance Committee and several other leadership type roles.

    Cons

    That it doesn't have financials so we still use Shelby and the 2 programs don't coordinate or update well together. As far as contributions go if someone changes a name or address somewhere in Arena we have to manually change it in Shelby to match.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Connie from Lighthouse Christian Church of Oceanside

    June 2018

    User for 3 years, Arena is user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easily accessible, able to locate files in multiple ways i.e phone #, email, b-day, areas of ministry. Well organized, provides for detailed info (W9s, areas where volunteering/ ministries, individual notes) & easy to edit. Address provides map/directions; feature pastor's use for visitation. Contributions used by Accounting Dept-- Fund Management allows for large number of purpose codes so donations can be categorized for easy access when doing reports. Batch Lists provide donor info; particularly useful when using ShelbyGiving which aids in identifying donors of Online Giving donations. Ability to use Check Scan for large volume of in-house donations to be processed quickly & provides ability to store records of all checks received--a very useful tool to provide copies of checks when bank disputes Deposit Total & deducts funds from account. Annual Contribution Statements can be easily printed for mailing & Contribution tab allows Accounting personnel to give donors quick info regarding receipt of check/donation or to generate statements on demand; a priceless addition which saves time when donor wants mid- year statement. Online giving also allows donors to access their own account at any time during year. Provides ability to email Contribution Statements rather than mail, an option we will use at end of 2018. Contribution analysis offers various breakdowns of data; providing useful info for Elders to make sound financial decisions.

    Cons

    Printing on tabs at top of individual's account info is too light, sometimes difficult to read. Print is small in body of forms. would like Arena to have longer access time; having to logon repeatedly is frustrating

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kimberly from Christ Church United Methodist

    May 2018

    Very robust software, but Shelby needs to realize users are not all IT and computer programmers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's ability to import into Shelby Next Financials and receive imports from Shelby Next Giving and Teller. Ability to give certain users access to certain features and tabs.

    Cons

    Everything is not setup on your account. You have to call support for every new feature to be utilized.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Vicki from Ebenezer UMC

    Number of employees: 51-200 employees

    May 2018

    Arena is part of my every day life!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    very easy to use

    Pros

    Arena is our database for almost everything we do. I like that i have one place for all of the info for Groups, Members, Check in , Contributions, etc. Having one system to manage all of that has helped with maintaining up to date info correctly! I like that I can now see my contacts online in an easy format for my phone. The system has been easy to teach others who are not regular users of the larger database. Overall, Arena has been a great system!

    Cons

    In order to customize the look of Arena it requires skills we do not have on staff. We have been able to do a little bit on our own. I wish there were more choices on the front end.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mary from The Orchard Evangelical Free Church

    May 2018

    As the DBA, Arena is powerful, versatile and helps us know our church is growing. We love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can customize the data, reporting and screen presentation to meet user needs. Security setup is outstanding. We find new functionality every week.

    Cons

    I'm not thrilled that the Person ID is changed when records are merged. I would prefer the oldest number be kept.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Susan from Word of Life Christian Center

    Number of employees: 11-50 employees

    May 2018

    We have yet to tap into all areas of this software and continue to open new areas of information.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to access our data base from several different devices. We are still developing some aspects of the software and are looking forward to implementing these areas.

    Pros

    It is user friendly and can be customized to fit individual company needs. This software can accomplish various aspects of daily business relieving the need for several different softwares.

    Cons

    Although it is customizable it does take quite the effort to make it happen. There are areas of the software that cannot not be utilized for any purpose other than what it was created for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Melanie from FUMC

    May 2018

    This software has great potential but we have been unable to get the functions to sync with ministry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have enjoyed many of the membership options but are going to need to move to a new software soon if staff continue to struggle with the ease of use.

    Pros

    We enjoy using the Membership module which includes profile pages, list, search and report functions.

    Cons

    Many of the volunteer tracking, webview calendar option and shelbyweb functions have been difficult to understand and implement. Staff of all ages and abilities seems to struggle in becoming self-sufficient and random errors happen more than we would like.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Karen from World Impact Inc

    Number of employees: 51-200 employees

    May 2018

    Does provide information I need

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Opening donor page is good for most information I need. Can sort out easy and adjust parameters to obtain information

    Cons

    Find it difficult to use all the features. Some I may want to use, but learning curve is time consuming.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Louie from Illinois District Council of the Assemblies of God

    May 2018

    We have used Arena for over six years. We have been very pleased with the ease of use & updates.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and functionality. While there is a learning curve, there is a lot of help and training available to become a good user of the software.

    Cons

    Communication is a big issue in today's modern church world. I wish Arena had more communication and feedback features built in. I know the Arena development team is working on some of this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Justin from Westside Church

    May 2018

    We transitioned away from using Arena because it was too difficult for our staff team to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It tracks lots of different kinds of data and is customizable if you have the knowledge required to do so.

    Cons

    It is very difficult to use and many of its features were either very hard to implement or didn't work correctly. For being highly customizable, it's not very flexible with certain things. It requires lots of centralized management to use and is antiquated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Ndikumukiza from Magnolia Church

    Number of employees: 11-50 employees

    May 2018

    Friendly User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Be able to connect with our church member and sent accurate statements.

    Pros

    I am able to have church members information and create a group and communicate easily with members whenever necessary. I can send contribution a statement via emails.

    Cons

    So far I don't have a complaint since it meets my needs. I wish if something is corrected in giving is corrected automatically in membership.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Elizabeth from Bellevue Presbyterian Church

    Number of employees: 51-200 employees

    May 2018

    I enjoy using Arena but find challenges in customizing it with only minor SQL experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ability to know more about the people in our church, ways to track involvement and collect data. An easy directory system to find out how to contact people, a snapshot of individuals and families--not just actual picture, but a glimpse in ways they are connected to our church. in a large church it helps to know more about people in the congregation.

    Pros

    I really like that it is comprehensive and we are able to customize to make it fit our specific needs. We can add notes, update data, add information easily to people and tags. Sending communication to large numbers of people is easy and easily tracked. Having others who use the software and are happy to share is also a big bonus to use what they are and not have to create something new. Arena works with our finance system. the potential with arena is amazing and so thinking forward is exciting with this product of what could be done and how we might utilize more of its functionality for what we want to do.

    Cons

    The layers of permission and the skill necessary to take it to a level that is truly customized to what we want is challenging for those who don't have the time or skill level to go deep to create exactly what is desired. The look is not as current or "attractive" as some of the other programs and can be intimidating to those who only look at it on a rare basis--when they have to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Cara from Hope Lutheran Church

    Number of employees: 51-200 employees

    May 2018

    Arena allows our large staff to work together and mutually benefit each other in productivity.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Working with a common purpose as a whole staff. After getting all of the ministries working with a common goal and unified processes work became more efficient and understandable to staff members. It truly helps us work to support God's work in our world.

    Pros

    It is flexible and allows us to categorize things according to our needs. Maintaining records can be effectively done by a number of people, which in turn benefits the whole organization and makes communication and other work efficient. Maintaining family relationships is easy and clear. Each ministry can have its section but work is done similarly so cross training is easy. Security is specific and granular so it is easy manage the access people have. It is easy to see how people are involved and connect with them according to their interests. The Members Responsive Portal allows congregation participants to manage their personal information, register for events and connect to volunteer positions. All of that updates their records and their record shows their own activity. God's work in this world is supported and furthered because our staff works with a common purpose. The data work is done once, in one place and all are blessed by up-to-date shared information. Development is strong

    Cons

    The best part of Arena is also its hardest part - its ability to be customized. Each instance of Arena is unique. It takes a lot of work to move in and get ministries set to work efficiently. It takes a strong lead person to have a vision that gets the whole staff working together and moving in the same direction. Ministries are often used to working in isolation from each other. If they don't learn how to standardize the way they work so the whole organization works the same way, everyone fails. Following direction of the trainers is paramount! Incorrect set up of check in, group structure, etc. causes huge headaches and wastes time. Without a well developed strategy for setting up Arena it doesn't work. Strong guidance is needed for efficient set up. Communicating with PARENTS (or split households) of students who are connected to groups or tags is not effective. Custom procedures are needed to do this easily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Teresa from New Hope Christian Church

    Number of employees: 11-50 employees

    May 2018

    Arena is pretty user friendly and if you have problems you can call customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier to post payments to members. Easy to navigate.

    Pros

    User friendly and very easy to navigate. Easy to send out member statements at the end of the year.

    Cons

    I have not found anything that I don't like so far. It is very easy to use. The only major problem we have is when the internet goes down.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Erik from Bethany Baptist Church

    Number of employees: 11-50 employees

    May 2018

    For anything more customizable, you'd have to make it yourself.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I just wrote a review about 6 months ago, but Capterra invited me to write another one.

    It seems unusual Arena would give you so much customizing freedom. You can totally change up the look, navigation, fields, options, reports, etc. to really fit your needs or make it easier for your staff to get things done. We're using Arena to cross-reference data and automate to streamline processes and help people making meaningful connections. For example, we just started using an Arena driven process where prayer requests are assigned to elders. An algorithm (built with SQL and the Holy Spirit) is used to choose the best connection. Instead of an overwhelming list of all prayer requests, Arena sends an email to each elder each week with just a few requests so they can make more personal connections and they follow up and pray with people. I hear the elders love it.

    Oh, in response to the recent review, 'Arena check-in system for kids church': Check-in is one small part of the huge program. I would not suggest Arena just for check-in. But, it's check-in is quite customizable with some effort. That flexibility comes with an amount of complexity which takes some training, and if you don't have the resources to make the desired customization, there are companies out there that can help. The friendly guys at Arena can help connect you up.

    Cons

    Arena isn't for everyone. You really need a trusted person on staff who understands your culture, processes, and workflows that can then dig into the capabilities of the software and make it fit those needs. But, it's worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Teresa from Heart of the Bay Christian Center

    May 2018

    They definitely need more customer service reps.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It integrates well with Shelby Financial. That makes things a lot easier. It's nice to have everything under one roof so to speak.

    Pros

    It is pretty well all inclusive. Offerings are rather easy to process and to look up information on persons in the system. It is rather easy to enter new people and I do like the fact that it is an online system. That makes it a lot easier.

    Cons

    Customer service is a very long wait. Way too long in my opinion. I also wish the check reading system, ie, Shelby Teller was also an online system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jennifer from Bartlett United Methodist Church

    May 2018

    I use Arena every day to keep up with membership information, bulk mailing, and bulk emails.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The appearance and structure of data is much better on Arena than V5.

    Pros

    Easy to navigate, for the most part. Customer service is always friendly and solves my problem the day it occurs.

    Cons

    When there are issues due to updates or changes to my computer, I cannot fix it without calling customer support which can be time consuming.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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