All Subsplash Reviews
1-25 of 130 Reviews
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Justin
Marketing and Advertising, 1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2021
All-inclusive Media Delivery For Churches
Richard
Verified reviewer
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Solid choice for connecting your church family!
Once you get used to the dashboard settings, it is surprising how creative you can get with the design of the app, without sacrificing a professional look. We love the many available features such as developing a custom Bible reading plan, accessing our Google Calendar of events, and the ability to quickly and easily give online. We've taken advantage of the Media server, and upload all our messages, complete with PowerPoint Slides, Sermon Notes and Bible Study curriculum. It is a significant tool for our church family to not only stay in touch with what's happening at the church, but to assist them in their discipleship journey with reading and study. I also give Subsplash top marks for their technical support. I receive very quick and helpful replies, always delivered with a friendly attitude.
CONSThe software seems to be fairly robust, but it is a bit slow in starting up, and there is a slight delay when making updates. There is a bit of a learning curve in understanding the Dashboard. I feel the team has done a great job in general at making it as accessible as possible, but there are still a couple of things that I would not consider intuitive (such as working with the menu system, lists, and media series). The custom Bible reading feature is great, but I wish we had access to other translations beyond ESV.
Vendor Response
Hello, Richard. We are thankful for your kind review and feedback. It is an honor to serve you and Glencairn Mennonite Brethren Church!
Replied January 2019
Chris
Non-Profit Organization Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Good but Pricey
Customer service is great. Not usually able to directly speak with technicians but on the billing and basic questions side, someone was almost always available.
PROSThe ease of use and UX is great. Easy to get app updated pushed to all users and build out was a breeze!
CONSThe cost of the app was pretty high. Especially since there is very little customization apart from text and images. Anything that I wanted to develop or add I either had to find a workaround (build a website to load within the app) or just not have. Got frustrating after a while.
Reason for choosing Subsplash
I ended up developing my own app and cancelled by Subplash subscription.
Vendor Response
Hello, Chris. We are thankful for your feedback and committed to serving you. We appreciate this opportunity to grow!
Replied December 2019
Mark
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2020
A Very Pricey Mistake
We tried Subsplash to improve communication with our congregation and community, and to upgrade our web presence. But we improved our website more in 2 hours with some WordPress changes than we accomplished in almost 3 frustrating weeks of working with Subsplash. And since Subsplash never went live, there was no improvement in our communication with our community.
PROSSubsplash brings multiple functions like giving, website and messaging under one platform and provides the ability to live stream content.
CONSIn my opinion, the online demo is misleading to the point of dishonest. Subsplash does no design work; they merely allow you to use their platform to do the work yourself. I did not find the software intuitive and believe it requires a steep learning curve. Some of the same actions (e.g. uploading graphics) have to be repeated multiple times and while we were advertised the ability to live stream, we weren't told ahead of our purchase that when that ability was provided, it would also cost $125 more each month. Support was very slow in responding and their excuse was "we've gotten an influx of new customers right now." Hint: Don't accept a customer's money until you're ready to provide what they're paying for. When we quickly determined the platform wasn't for us, Subsplash refunded only a portion of our total payment and retained $639 of our money, although we had the service for less than one month and were never able to go "live" with the software, not even for one minute.
Vendor Response
Hello, Mark. We are thankful for your feedback and committed to serving the church. We appreciate this opportunity to grow!
Replied June 2020
Pat
Religious Institutions, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Good and getting better
The onboarding process was simple and the Subsplash team was really helpful in getting our website and church app operational. The church management platform is easy to use and makes it easy to stay connected to our church family. The app and website software makes it easy to maintain those tools.
CONSThere still isn't full integration among the various platforms, but it continues to get better. The app could use a little more user control, like being able to choose light or dark mode and the ability to change font sizes.
Reason for choosing Subsplash
Better integration. Subsplash includes Live Streaming.
Reasons for switching to Subsplash
Faithlife is discontinuing their Equip product.
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
It is a great product if you can afford it!
I don't know that all churches can afford such a costly system. There are more affordable options out there that essentially do the same thing and cost way less per year but they aren't as beautifully designed.
PROSThe ease of use of the MAS dashboard made managing our church app and giving experience really easy! The back end of the system is really simple once you learn what goes where.
CONSThe onboarding process of the software was easy but the organization purchasing the app is left to navigate a pretty complicated app system with Apple and Android markets. Not for the faint of heart or someone who doesn't understand the lingo. A big hurdle to jump over to make the launch happen.
Vendor Response
Thanks so much for the kind words. We are thankful for your feedback and are committed to serving you and the church!
Replied May 2021
Brent
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Subsplash makes mobile apps easy!
We've used Subsplash for our church's app for years now. Here's the deal, while other custom app builders may be appealing to not lock you into a box on design, no one will give you the support staff or custom attention like these guys. They DO offer many templates and such for mobile apps, so the box is large, but it is still a template based system (box). But if you don't want to custom code your own app, you are going to land in a box somewhere. This is the best I've seen yet. On top of that, they have giving platforms, podcast platforms, etc... and if you need something they don't have, just ask! They are open to feedback and have (numerous times) created solutions that didn't exist before because we asked for them. Great people. Great products.
CONSIf I have to find a negative here, I'd say... the mobile app templates are totally usable and such, but aren't the prettiest or most custom in the world. Admittedly this is probably on us for not spending more time on ours. :-P I've seen some great apps on the platform and a large portion of ours not being stellar is on us.
Vendor Response
Brent, thank you so much for the kind words! It's our pleasure serving you and your team.
Replied January 2019
Karen
Verified reviewer
Religious Institutions, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Custom app quality without the hassles
We decided 3 years ago to create an app for our church to enhance the weekend service experience, and to expand our outreach to the global audience of app users. Subsplash enabled us to do both — at a very reasonable price. We had an ambitious vision for the functionality that would be included, so we originally considered using a custom app developer. But ultimately we landed on Subsplash because of the great work they had done for other large church clients. I am SO glad we did. Our experience has been excellent. If you are a church, I recommend their app product without reservation.
PROSSubsplash gives us a top quality app product at a price point that is doable for churches. They do all the work behind the scenes to continually improve the user experience and submit updates to all the major app platforms. They are constantly rolling out new features. Our congregation especially loves the Fill-In Notes feature. It has enabled us to provide the message outline each week, with space to type in your own notes. The online dashboard is easy to use; we are able to have a volunteer make all the weekly updates to the message library and outlines.
CONSWorking within a template structure, by definition, limits the functionality and layout options available. While we are unable to incorporate all the bells and whistles we'd like, Subsplash has been responsive to our requests and factored them into some of their updates.
Vendor Response
Thanks so much for the thoughtful review, Karen! We are so glad to hear that you and Elmbrook Church are delighted by the Subsplash Platform.
Replied January 2019
Randy
Verified reviewer
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2019
Great but not perfect
Great company that offers a great product with friendly, helpful, knowledgeable support staff
PROSTheir mobile app is second to none. That is by far their greatest strength. All their features are very user friendly, simple functions which allow you to learn the procedures quickly. Very helpful and friendly tech support
CONSThey are still a very young company so some of their products are still in the developmental stages. Their website for instance as well as their on-line giving platform lacks some needed features. Scheduling a tech support call is sometimes a pain because their availability is often limited for a day or two out.
Vendor Response
Thanks so much for the kind review, Randy! We are so glad to hear that you are delighted by the Subsplash Platform.
Replied January 2019
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
Great end product
The end product is great, that is what people open up on their smart device. I love that Subsplash keeps adding new features.
CONSIt takes some time to get up to speed on using the software, and it takes more time than they tell you to keep everything updated and current. Also, the cost is pretty steep for us, and it looks like they want to increase the price with more added features. Still, so far it's worth it to us to keep up with Subsplash because the end product is very nice.
Vendor Response
We are thankful for your feedback and committed to serving you. We appreciate this opportunity to grow!
Replied January 2019
Robin
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
A look at SubSplash
Our overall experience with SubSplash is good.
PROSWe appreciate the ease of use, not only with administration, but with donors. We also felt it was a good value as far as pricing.
CONSWe have a couple of donors that when we transfer they are not linking to our Breeze software. I am looking into this. It seems to be a syncing issue.
Reason for choosing Subsplash
Again, they made a good decision but I was not part of the decision process at that time.
Reasons for switching to Subsplash
We were looking for additional options with SubSplash.
Jeremy
Religious Institutions, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Great value and simple to use
Overall though I would recommend Subsplash. What you receive for the cost makes the purchase worth it. It is simple to navigate and well designed. Subsplash giving also makes it simple for people to give one time or set up recurring giving.
PROSSubsplash is an easy to use app company that specializes in churches. Subspash provides the framework so all you need to do is add the content and pictures. If you do not have the staff or ability to build your own app, this is a worthwhile solution. The greatest aspect of this app is how easy it is to access sermons. It allows you to watch the sermon on video, listen to the audio (even with a black screen while you exercise) and even download notes or a take home page all within the same location.
CONSThe one aspect of the app that is least desirable is the calendar feature. It only provides a daily calendar and does not give you the option to view weekly or monthly. Obviously, it makes scrolling down a month or two in advance difficult. We also have a glitch in our app that has not been able to be fixed by Subsplash. When you open up our calendar in the app, it shows an old date as the first event. After multiple contacts with Subsplash they were not able to figure out why the date won't erase which is disappointing.
Reasons for switching to Subsplash
Subsplash was our first app purchase. However, we did switch from Bridge Elements giving to Subsplash giving. We made this switch for several reasons. First, the customer service was unfortunately lacking. Their response time was slow. Second, Bridge Elements giving did not transfer the funds from online giving in a respectable amount of time. After reaching out to Bridge Elements on why it took so long for the monies to transfer, we did not receive any hope of it changing. We decided to make a switch after this experience.
Vendor Response
Hello, Jeremy. We are thankful for your feedback and committed to serving you. We appreciate this opportunity to grow!
Replied December 2019
John Marc
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
Subsplash for Churches
Overall, we liked working with Subsplash and we are still using it for our website and media management. Our goal is to move away from it soon but the experience as a whole was not bad. The reason I started looking to move was a $40 a month jump in our price from one month to the next.
PROSWe really enjoyed our time with Subsplash. We signed for a two year contract and ended up staying with them longer. The app building and website building portion of their product were intuitive and easy to use. The amount of customization we could have on our own custom branded app was great. I found it far better than most other companies that were offering the same thing.
CONSOne of the main things I did not like about Subsplash was their tendency to charge for every small add on. I know that there are many companies that do that and we are technically paying more now than we were with Subsplash. With Subsplash though there was no trial periods or no option to drop a service if you found you weren't using it. If you signed up for it you were stuck with it whether or not it fit your ministry.
Anthony
Religious Institutions, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
A Happy Subsplash user
Though the subsplash church app we are able to streamline our verbal communication and not make a bunch of announcements we can simply say down load the church app. We have realized increased giving as well
PROSThe giving module is amazing and has revolutionized the way we receive offerings. Not only is the method amazing it has also increased overall giving with in our congregation. Also the app does a great job of packaging and communicating information. Our people are hungry for our content and the subsplash app has been a great conduit for that content
CONSThe thing that we like least about subsplash is the back end of the app. It could be more user friendly and organized better
Vendor Response
Thanks for the review. It's an honor to serve you and the church, Anthony!
Replied January 2019
Joshua
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
Subsplash is Gold
I greatly enjoy their attention to detail and ability to stay current. I would and do actively recommend them to others.
PROSThe ability to go in and make immediate changes is an amazing feature. The ease of use makes using subsplash very simple and allows you to train others quickly. They are clean on the front end and back end which not only allows for a wider creative capability but also helps you stay up to date and motivated to do so.
CONSAt times the bugs in the updates can be major and delay internal projects, it also has a tendency to look very similar to other organizations who use their platform.
Vendor Response
Hello, Joshua. We are thankful for your feedback and are honored to partner with you!
Replied January 2019
Vicki
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Experience on Two Ends
I have two involvements with the software: (1) I upload our church's Sunday sermons to the App, and (2) I use the App as a church member. Regarding the first - I like that the process has been hassle-free and that it has resulted in creating a wonderful on-line sermon library. As an App user, it puts a world of resources at my fingertips without having to log onto our website.
CONSThere probably should be a least, but there isn't.
Vendor Response
Thanks, Vicki! We are so glad to hear that you are delighted by the Subsplash Platform. It is and honor to partner with you and the team at Fairview Road Church of Christ
Replied January 2019
Jonathan
Religious Institutions, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Easy-to-use Media Platform
Their customer service is phenomenal. They are easy to work with and answer questions quickly. The only time we had a technical issue they were on top of it immediately.
PROSSubsplash is a very easy-to-use backend system to host media content. It has allowed me to host all of our audio and video content and push the content through multiple channels including a new app, a website, and on-demand channels (Roku and Apple TV).
CONSOne of the only things I have found so far that I don't care for is their branding on multiple pages. They need a Whitelabel option.
Reason for choosing Subsplash
Subsplash is definitely the most "bang for your buck" when it comes to a multi-channel media platform (hosting online, app, and on-demand content).
Vendor Response
Thanks so much for the kind words, Jonathan! We are so glad to hear that you are delighted by the Subsplash Platform.
Replied June 2021
Michael
Religious Institutions, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Easy and innovative
Subsplash is continuing to grow their product lines and features and we continue to buy into the new things they are doing. We love their app, its easy to use and learn, highly functional and on the frontlines of creativity. We have loved the app so much, we are moving our Church to their website software from Wordpress, because it to is easy to use and highly functional. Its easy to make the transition especially because their support staff and availability is stellar!
PROSEasy to learn/use Great tech support Innovative, leading the way creatively Highly functional and adaptive Built with Church life in mind
CONSEvents/Calendaring need recurring events
Vendor Response
Hello, Michael. We are thankful for your kind words and thoughtful feedback. We are honored to partner with you!
Replied January 2019
Matt
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Subsplash is my app crush
They are a wonderful company and their employees are incredibly helpful and eager to make our app/website the best it can be! We love subsplash and recommend them to everyone!
PROSSubsplash is so user friendly for everyone on our team. From the app to the website they have built us a beautiful online presence.
CONSSome of the connectivity to other companies we use can be frustrating.
Vendor Response
We are so happy that you are delighted by the Subsplash Platform, Rabbi Matt! We are honored to partner with you and the Restoration team!
Replied January 2019
Basil
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great software platform - Great Company to deal with!
Just love the product and the company!
PROSIt delivers... in all our areas of need. Dynamic website embeds have made a huge impact and reduced our website maintenance significantly.
CONSThe monthly cost is quite high for us in developing countries where there is NOT a favorable US$ exchange rate. A fixed local rate would really work for us!
Vendor Response
Thanks so much for the kind review, Basil! It is an honor to serve you and the team at House of the Lord.
Replied January 2019
Maizy
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2023
Easy/Clean Church App
Overall, I love the app Subsplash has enabled for our church. It is simple, straightforward, and precise. I can do exactly what I want to in it, with a modern feel. If your church is looking for an app, I would recommend Subsplash.
PROSOur church has used Subsplash for our consumer app for a while now. As a user, I find it very clean, simple, yet with a modern look, hence it's everything I'm hoping for in an app. We have our's setup with a buttons for online giving, sermons on demand, and a kids and students section. No login is required to use the app, and I find this very freeing.
CONSSubsplash's strength is it's weakness. The app is simple, and perhaps isn't completely necessary for every church. Many churches have websites that can play their sermon, and support online giving. The app just makes it easier.
Gottfried
Religious Institutions, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellent tool
Subsplash helps us to accomplish our vision and to communicate to our audience online and offline. It is a premium tool to engage community and to communicate.
PROSThe easy connection and interaction with the church community
CONSThere is nothing i do not like about subsplash.
Vendor Response
Thanks so much for the kind words, Gottfried! It is an honor to serve you and your team.
Replied January 2019
Lann
Religious Institutions, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
A great mobile app platform
The Subsplash mobile app platform makes it simple to quickly change the content and layout of the app. Most changes are done in realtime! I love the different layout options.
CONSMost of the changes to our app happen on Sunday mornings. Some automation/scheduling or API features could be implemented to add and remove content as required.
Vendor Response
Thank you for the thoughtful review, Lann. We are thankful for this feedback and are committed to serving you.
Replied January 2019
Marc
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Very Satisfied
Great company offering a great product at a great price.
PROSOur church chose Subsplash for a few reasons. First, their end product is outstanding. The experience our church has when they interact with our content through Subsplash is excellent. Second, its a smooth process on our end. No hassle getting our content to our church. Lastly, customer service is top notch. Personal, caring help every time we've needed it!
CONSThere really isn't much we dislike. It's everything we need and literally nothing that we don't.
Vendor Response
Thanks, Marc! We're thankful for your kind feedback and are honored to serve you and the Pine Hills team.
Replied January 2019
Jason
Verified reviewer
Religious Institutions, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2019
app and engagement features, managed in one place
The people there and the team is amazing, the software is ever-improving, ... i highly recommend it.
PROSit's great to have app and engagement features, managed in one place. we can manage things like push notification to our branded subsplash app right from the subsplash interface and that has helped our team out a lot.
CONSit'd be great if we could somehow integrate all that we already do on wordpress with the subsplash interface, so we don't have to double our work everytime we do something (podcast, blog, etc.)... but for the most part I don't have any complaints/cons.
Vendor Response
Thanks so much for the kind words, Jason! We actually have web integration capabilities that could help with the frustrations you mentioned. Please reach out to your Client Success Manager or Support to learn more about this.
Replied October 2019