UCare

RATING:

4.3

(31)

About UCare

UCare is a full-featured cloud-based church management system with easy-to-use systems that provide four key solutions for churches. It includes interactive calendars, membership management, event booking and catering, donation tracking and more. UCare users can access their own data from any device or platform with our secure web portal available on desktops, laptops, tablets and mobile phones.

UCare Pricing

Prices start at $79 per month

Starting price: 

A$79.00 per month

Free trial: 

Available

Free version: 

Not Available


UCare dashboard

UCare Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for UCare

1 - 5 of 31 Reviews

Liz

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Game changer

Excellent. Best decision from start to finish. Could not imagine doing church without ucare. It’s just standard

PROS

We have been using ucare for about 8 years. It changed everything we did. It’s been a game changer. Migration over was a breeze. Events, small groups, check in, volunteers management, child safe, forms, Human Resources, membership process, new comers ucare can do so much. It’s saved us incredible time so we can focus on our people. I can’t think of anything we don’t like. [SENSITIVE CONTENT] listens and if we need or can suggest anything. He works on adding that enhancement. We are partners in the kingdom and work together. Covid was a challenge but with Ucare we didn’t seem to miss a beat in caring connecting and communicating with our people across locations

CONS

If there is we put it on the list for the team to build into it.

Reason for choosing UCare

Ease of use Cost Relationship with [SENSITIVE CONTENT] felt right Product made sense

Reasons for switching to UCare

Wasn’t able to offer what we needed

Vendor Response

This is why we love working with churches lie your Liz, you are our mission partner and you see us the same way. Together we have helped you improve the delivery of your church mission and as you have partnered with us we have also been able to deliver a more comprehensive and easy to use service across all aspects of church life. Thanks so much!

Replied July 2022

Nicola

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

The most important tool your church needs to care for your people well.

We love UCare! Having the tools we need to effectively love and care for our people, all from within one place has been such a blessing for us as a church and for our church members. We are able to capture all the information we may need but in a completely non-intrusive way to our members. Because no two churches are the same, to be able to also customise the app to suit our church needs, has been a great feature! We are always discovering new ways to help us care for our people more. UCare Customer service is just one click away and they are always willing to help you with any questions you have!

PROS

There are so many fantastic features, and we are constantly discovering new features to suit the needs of our church! Our favorites are: - children's church and youth check-in and out processes to keep them safe while under our care, - the ability to accurately collect and keep a member directory up to date, - providing a secure platform for our members to give, - advertise online and capture event details - keeping all the essential volunteer documents in one place These are just a handful of features that we love working with!

CONS

No cons - whenever we come across an issue, customer service is always accessible to work with us and help us solve it!

Reason for choosing UCare

We chose UCare for being Australian-owned, so customer service is much more accessible. They also understand how we need to function according to our local laws. UCare offers everything we need from within one app, we don't have to use multiple apps for various features!

Vendor Response

Hi Nicola, Thanks so much for your review and for being part of such an amazing church to partner with.

Replied July 2022

Maika

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2022

UCare Review

It has been okay.

PROS

The household groupings work well and the ability to share ticket links

CONS

It's not very versatile. Would love to see a rostering system integrated

Reason for choosing UCare

Wasn't my choice to make

Vendor Response

Hi Maika It sounds like your church may be on the Legacy edition of UCare. If an admin switches to Growth edition you will get access to all the rostering/scheduling features. Also, you'll get access to tailored coaching. We have churches of over 100,000 people using UCare. it has lots of extras like members and donation apps & sites, rostering, songs, church health dashboards (i.e. analytics), Check-In & Child Safety, and Automation Studio. You can customize most forms in UCare to work just how your church needs. UCare also integrates with several services and has an advanced developers playground for churches that need to create custom solutions. Please contact support so we can assist you with learning about all the extra options we can provide. We're Australian based so you can even speak to us on the phone.

Replied July 2022

Don

Religious Institutions, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Southside Uniting Church -Don Richardson

1. There are NO load bulletins to admin users advising when new /update/changes a planned / released to production platform. We generally find out when a user says what they are trained in has changed. When previously run processes change it is often discovered at the last minute when it needs to be used. 2. There is no ability to produce simple printable reports in UCare and all reports are created as CSV files for post processing.

PROS

1. Very stable platform well done. 2. As it is an online web based application the response time is very good.

CONS

1. We use CSV exports to get required report data out of UCare. Can I suggest that the "," not be the delimiter used when exporting More Detail entries. Can I suggest the "|" (pipe) be used as the delimiter when data is exported. We have run into data entered on forms /More Details with additional "," (commas) entered and when exported throws out the data in the CSV file. This has then presented critical medical data in wrong columns of the CSV file which is then printed incorrectly . Also the only way to do a FULL dump of our data is to use a CSV dump so extra commas is an issue. 2. People/children who do not have a mobile phone or email are not linked when a published form is used as UCare cannot form a linkage required and thus creates a duplicate entry. Some oldies only have old landlines.

Reason for choosing UCare

Cost, simple to use, ability to create date and more detail names as required.

Vendor Response

Hi Don, thanks for the review. Here's a few things to help with your Cons and Comments 1. By default, the delimiter is a comma, which works for most of our churches, but if you reach out to the support team, they can customise this for you. 2. As children typically don't have a mobile or email, you collect a Birthday to match their existing profile. While Mobiles are the most common phone number we see these days, you can enter any phone number (e.g. a landline). On people questions, tap the Field names tab and customise it to "Mobile or Landline". 3. Changes are published in the Updates section of our help centre, and you can subscribe to these updates. Also, any major updates are emailed to Super Admins. 4. Our Lighthouse edition includes Wave Analytics, which allows you to create custom filtered and interactive reports. The format can be tabular, pivot, charts, maps, birthday calendars and more. For more info see ucarehq.com/features/analytics

Replied July 2022

Melody Kay

Religious Institutions, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2020

Church management system perfect for medium-sized churches

Easy to use and deploy. We're able to have almost ALL of our leaders have access to the tool. This eased up a lot of manual work we used to do, though of course, there are still areas for improvement. Would recommend this to a church with less than 1000 attendees.

PROS

Have to say that our favorite thing about UCare is it's charging mechanism that is dependent on number of regular and active "people" in the database. This is a lot more friendly than other software that charges by the number of users, or via t-shirt sizing (small, medium, large). Very easy to use as it is cloud-based. Also allows import of records, which helped us move seamlessly from our Google Sheets attendee database to UCare. A lot of functionality available (events, giving, services, team) even down to the person record level (birthdays, relationships, households). Customer service is also responsive and knowledgeable - a user once made a wrong bulk check-in for an event, and the customer service team was able to roll it back. Love the PROCESSES & FORMS functionality as it eased up our guest follow-up work, and also appreciate that it's quite easy to do cleanup of DUPLICATE records.

CONS

Reports can be improved. There are lots of things available within the system, but there can be more to meet the church's need. Would love it if one can make personal dashboards, which would lessen the need to go into each group or meeting to get numbers. Also a bit difficult to do name search as it does not allow for searching of second names or maybe a nickname. Relationships and households functionality can also improve - as it is not as intuitive as expected.

Reason for choosing UCare

Easier to use, and friendlier price point.

Reasons for switching to UCare

Meets the functionality we need.

Vendor Response

Hi Melody, great review. I just wanted to mention that UCare Analytics is available in our Lighthouse edition, allowing you to create any custom dashboard that you want and it can even pull info from other systems. We'll soon be releasing name enhancements to support Title (e.g. Rev), Middle name, Suffix (e.g. Jr), Nickname and Legal name. We'd love to find out more about your additional relationship and household needs. Please contact Support with as much info as you can provide.

Replied June 2022