We love UCare! Having the tools we need to effectively love and care for our people, all from within one place has been such a blessing for us as a church and for our church members. We are able to capture all the information we may need but in a completely non-intrusive way to our members. Because no two churches are the same, to be able to also customise the app to suit our church needs, has been a great feature! We are always discovering new ways to help us care for our people more. UCare Customer service is just one click away and they are always willing to help you with any questions you have!

There are so many fantastic features, and we are constantly discovering new features to suit the needs of our church! Our favorites are: - children's church and youth check-in and out processes to keep them safe while under our care, - the ability to accurately collect and keep a member directory up to date, - providing a secure platform for our members to give, - advertise online and capture event details - keeping all the essential volunteer documents in one place These are just a handful of features that we love working with!

No cons - whenever we come across an issue, customer service is always accessible to work with us and help us solve it!

Excellent. Best decision from start to finish. Could not imagine doing church without ucare. It’s just standard

We have been using ucare for about 8 years. It changed everything we did. It’s been a game changer. Migration over was a breeze. Events, small groups, check in, volunteers management, child safe, forms, Human Resources, membership process, new comers ucare can do so much. It’s saved us incredible time so we can focus on our people. I can’t think of anything we don’t like. [SENSITIVE CONTENT] listens and if we need or can suggest anything. He works on adding that enhancement. We are partners in the kingdom and work together. Covid was a challenge but with Ucare we didn’t seem to miss a beat in caring connecting and communicating with our people across locations

If there is we put it on the list for the team to build into it.

It has been okay.

The household groupings work well and the ability to share ticket links

It's not very versatile. Would love to see a rostering system integrated

1. There are NO load bulletins to admin users advising when new /update/changes a planned / released to production platform. We generally find out when a user says what they are trained in has changed. When previously run processes change it is often discovered at the last minute when it needs to be used. 2. There is no ability to produce simple printable reports in UCare and all reports are created as CSV files for post processing.

1. Very stable platform well done. 2. As it is an online web based application the response time is very good.

1. We use CSV exports to get required report data out of UCare. Can I suggest that the "," not be the delimiter used when exporting More Detail entries. Can I suggest the "|" (pipe) be used as the delimiter when data is exported. We have run into data entered on forms /More Details with additional "," (commas) entered and when exported throws out the data in the CSV file. This has then presented critical medical data in wrong columns of the CSV file which is then printed incorrectly . Also the only way to do a FULL dump of our data is to use a CSV dump so extra commas is an issue. 2. People/children who do not have a mobile phone or email are not linked when a published form is used as UCare cannot form a linkage required and thus creates a duplicate entry. Some oldies only have old landlines.

Easy to use and deploy. We're able to have almost ALL of our leaders have access to the tool. This eased up a lot of manual work we used to do, though of course, there are still areas for improvement. Would recommend this to a church with less than 1000 attendees.

Have to say that our favorite thing about UCare is it's charging mechanism that is dependent on number of regular and active "people" in the database. This is a lot more friendly than other software that charges by the number of users, or via t-shirt sizing (small, medium, large). Very easy to use as it is cloud-based. Also allows import of records, which helped us move seamlessly from our Google Sheets attendee database to UCare. A lot of functionality available (events, giving, services, team) even down to the person record level (birthdays, relationships, households). Customer service is also responsive and knowledgeable - a user once made a wrong bulk check-in for an event, and the customer service team was able to roll it back. Love the PROCESSES & FORMS functionality as it eased up our guest follow-up work, and also appreciate that it's quite easy to do cleanup of DUPLICATE records.

Reports can be improved. There are lots of things available within the system, but there can be more to meet the church's need. Would love it if one can make personal dashboards, which would lessen the need to go into each group or meeting to get numbers. Also a bit difficult to do name search as it does not allow for searching of second names or maybe a nickname. Relationships and households functionality can also improve - as it is not as intuitive as expected.

It’s not bad. Provides fir general application requirements.

Fairly user friendly. Emailing and SMS functions are good. Able to accept event payments.

Problems with printing checkin labels on recommended printers - system too subject to WIFI issues. Event registrations often end up with duplicated people records.

I've appreciated the concern for the little guy on the part of U-care. The crew there have struck a balance between developing all the high end functionality you could want, but without lagging on support, or forgetting the smaller churches who don't need / can't afford everything right upfront. I'm confident that their processes will allow us to effectively implement, manage and improve the pathways we've defined for growing more and better disciples of Christ.

As a small church plant of 30 people we chose U-care because it catered for who we were then ... and is scaling naturally and easily as numbers grow and our processes evolve. Just tracking attendance has highlighted things I was missing and so has been super-helpful for care and discipleship. A friend whose church is around 100 has set up teams and processes for home groups, Sunday welcome etc. and as a result has been able to effectively deploy his church in helping people into the relationships that are going to help them settle, grow and serve. Any time that he has thrown at developing their U-care profile has been well supported and has been well repaid in terms of impact - no frustrating cul-de-sacs and time wasting. I like what I see of the added developments and the service team have always been responsive.

Nothing. I'm not techie, but even I could get going right away with easy data import options. For anything more complicated I'm confident that I'll get whatever help I need from the support team at U-care.

Overall, Ucare has been a useful database for our church. As I mentioned already, I feel we are not using it to its fullest capacity for what we pay for, and maybe the opportunity to have a representative from the company join us via Zoom at a staff meeting may be helpful for us to understand what we are missing out on. (we have not requested this before so may be an option)

I love fact that it is reasonably easy to use when I am out and about to find addresses, phone numbers and notes that have been put in to refresh my memory of peoples situations. It is also easy to update notes from my phone. I also love the Task function, which I can set up to remind me of certain special birthdays or anniversaries and also set a task for other staff members or volunteers, which will send them an email reminder.

I feel we are probably not utilizing the software to its fullest ability of what we are paying for. Add note or I'm done have been confusing for most of our staff as we were starting to use it. Maybe cancel would be preferable wording to I'm done. Through COVID we subscribed to the text messaging service, but have had trouble utilizing it.

Great company, great application

The way the processes work helps us manage new visitors and effectively integrate people into the community. It's the best all round people management software we've found.

They could improve their volunteer rostering management aspect of the software.

Delighted to find an Australian product with real time responses for any problem solving.

Ease of use, ability to be shared and different access levels to numerous volunteers. Great record keeping portal with ability to print reports as needed. Great Help platform and support.

Fluctuating costs due to data recording that effects monthly invoices.

Being able to have multiple users access as required was a huge advantage and the level of IT skills required to operate Ucare was not over the top.

The ease of importing existing data and web page style access and use. A fairly quick thing to learn for other users.

learning how some of the features worked took a bit of trail and error until we got it to do what we wanted. SMS messaging is still limited to 165 characters this has been an impediment to using this feature

Makes member profile management easier across groups and sub groups

Having to have a year of birth for adult members to appear in directory listing, some older adults don't like to disclose their year of birth.

Ok

Ability to hold community information for our church

This software was already in place at the office when I started in the job and I gave only received basic training hence I don’t know how all the options work.

The U in Ucare has been a bit like a Uturn for my elderly church in learning new ways to record those attending meetings - from paper to software. There is a lot more we could use but it has been small steps and we have a lot more learning to do. I am still learning! I would like to commend [SENSITIVE CONTENT] from the Qld UCA who has been extremely helpful in giving support.

I like setting up meetings and being able to use the check in kiosk to help people check in. I really like being able to check in individual members of a household when not all members come. I like being able to share the registration code for events.

One thing that is confronting is when using assisted check in, the names of deceased people showing in the household, but not as deceased. I definitely like this least.

I love using UCare and would recommend it to all churches.

It is intuitive to use. The UCare support team are quick to respond to questions and issues.

Service planning is still in BETA form - we look forward to using it once it is finished.

UCare has made the overall administration of staying in touch with people so much easier.

It has a per person cost which is very affordable at all levels. Being able to send emails, check the database, and roster both in the office and on the run is great.

The learning phase did take a little of practise.

Ease of use of the aspects and functions I know. As an older user, I need things to be simple and easily accesible and understood

Not as intuitive as I expected - sometimes it can be a little hard to work out functions for someone who is not as young as other users

We have been using this program for quite a few years and have had no problems. It is an invaluable work tool

I am not very computer literate and I have had no problems learning and using this software

It can sometimes be slow to access help if you need to talk to a person

Powerful tool for people administration. Easy to use. Versatile application.

Still needs work on some ease of application on a large scale event in terms of the check-in function - e.g. unable to generate mass print-out of labels

It is one of the best church management systems I have come across

Ability to easily and quickly access information Ability to take secure notes Ability to set up events, including ticketing Ability to integrate with wordpress website Great price

Doesn't seem to operate as well on Apple devices and it appears some changes can't be completed properly on a smartphone

minimal

I would like to know if there is instructional videos.

Not easy to find things. training videos would be great

Other than internal connectivity with congregants the overall efficiency and abilities one can achieve utilising the Ucare CRM is very good.

The fact that it focuses on religious organisations and the way they are set up and managed.

Sometimes you have to go in and out of sections to find different info on congregants. Having a quick link to church members and their involvement in different departments and families would be very useful.

It is helpful in storing data about our members but the use of emails and search functions are a little clusmy.

That it stores large amounts of detailed information.

Emails cannot be deleted once they have been scheduled to send at a later time.

It is a really good system and it has made my life easier thats for sure.

Is that everthing I need was in the one system

I don't think there was enough videos on how to use each aspect of the system or there are more I had trouble finding them.

It made entering into Church Management Software easy for me. Their simple approach was what sold me.

Simple design, each area works relatively the same, so it's easy to get used to. Setting up people, groups, and meetings are easy to do. Other systems have a lot of features that I would never use. UCare has just what I need and a little bit more. Nothing beats the price. I investigated about 10 systems before choosing this one.

It isn't always obvious how to navigate or do certain things. I little bit of a learning curve is required, but that's true for all software. It would also be good to have some examples of how processes can benefit my church. I set a few up, but feel like I am not getting the most out of them.