VolunteerLocal is a cloud-based volunteer scheduling solution that helps users organize, manage and communicate with volunteers. Key features include real-time reporting, volunteer data collection and onsite check-in.

VolunteerLocal helps users recruit volunteers online using a self-scheduling interface. It also helps users contact volunteers in order to update them about upcoming events. Custom registration forms for volunteers are included. The real-time reporting feature helps users review jobs and shifts that have been created. This report allows users to re-assign, blacklist or delete volunteers. Administrators can modify security settings to granting role-based access to employees.

VolunteerLocal’s credit card integration, so users can charge application fees or refundable deposits. Refunds can be issued using the system’s charges dashboard.

It is priced on a per event annual subscription basis.

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Payment details

Payment details

Supported Operating System(s):

Web browser (OS agnostic)



64 Reviews of VolunteerLocal

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 64 reviews

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Tara from Peggy Addams Animal Rescue League

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Why I recommend Volunteerlocal.com

I recommend this service whenever I can. It's very helpful when collecting volunteers and communicating instructions and details. We use the program for more than just events - we sign up staff members and volunteers for training and have used it to schedule staff interviews too. It's an effective way to decrease the number of times you have to say or email a detail or instruction.

Pros

Ease of use and support. Volunteer Programmers hear from 100's of volunteers a day, especially when recruiting for an event. Sending the link with instructions and confirmation has significantly reduced the number of calls and emails I have to send with the same message. The communication tool is my favorite feature - that and the password protection for certain volunteers roles.

Cons

Would be nice to have an easier way to archive. There a few too many steps.

Review Source: Capterra

Liz from Oxfam Australia

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Volunteer Local

Pros

Volunteer Local gives the volunteers control over when and where they would like to volunteer. They are able to add friends which is great and if something comes up they can also cancel their shift. All of this greatly reduces the amount of time my team spends on the phone and talking to potential volunteers.
I also love the email feature and birthday notification.

Cons

It does not integrate with our organisations CRM and the label printing function does not work with the volunteer name tags we use. However, these are small things and the benefits of using Volunteer Local definitely out weigh these little things.

Review Source: Capterra

Sandy from Santa Fe Thunder 1/2 Marathon and Gerald Clay Memorial Basketball Tournament

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Love this team!

VolunteerLocal is the best volunteer registration system there is! I have been using this registration system for the past 6 years, for more than one event, and I have found this very volunteer friendly. I also have needed tech support to help with some changes and editing, and the fast response is impressive. The whole staff is friendly, understanding and pleasant to work with. VolunteerLocal has set high standards for the quality of their product and it shows. So happy to be a customer!

Pros

How easy it is for volunteers to sign up.

Cons

Sometimes the changes I need to make aren't obvious, the path isn't clear, but a tech support conversation clears my confusion quickly.

Review Source: Capterra

Jess from Oxfam Australia

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

November 2018

Changed our entire work process.

Having a central place to store, locate and alter volunteers is revolutionized our business process.

Pros

Volunteer Local is a user friendly, centralization system that has revolutionized our working system. The report function and easy editing make the system super worthwhile.

Cons

Sometimes the functions can be a little confusing, but on the whole it is fairly easy to use.

Review Source: Capterra

Colton from Kansas City Sports Commission

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Easy and Efficient!

Pros

I like being able to see the report section and easily knowing the percentage of volunteers for each shift/position - makes it super easy to keep track of things. I enjoy the platform and working with you all!

Cons

I don't have any cons of this platform, as I have been able to quickly learn the ins and outs of the system.

Review Source: Capterra

Jeffrey from Habitat for Humanity

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Great company

The convenience for us and our volunteers to sign up. Our volunteer program was recently highlighted at our conference in DesMoines. Part of the presentation was that we used your program and how much we like it.

Pros

The convenience and ease of how to use it.

Cons

When it needed to be updated. That could have been handled better.

Review Source: Capterra

Scott from Kluane Mountain Bluegrass Festival

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

VolunteerLocal... I would not run an event without it.

Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Pros

Single purpose software solution that:
~ is based on the key features of self-registration and self-scheduling
~ has a very reasonable entry level price point
~ is simple to use, yet provides good user flexibility
~ provides excellent and timely support
~ our volunteers love to use!

Cons

Can't really think of any.

It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Volunteer Local

Overall very positive. We had some issues when we launched initially but our rep helped us immediately and fixed the problem within five minutes. Very kind and helpful.

Pros

On the administrator end it is very easy to use and quick to navigate

Cons

On the volunteer/user end it can be a little unclear on how to use.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

We love Volunteer Local!

We have had nothing but a positive experience with Volunteer Local! After doing a lot of research on similar software, we were happy with our choice to move forward with Volunteer Local as a free service, but found it was more than worth the investment of the paid service as well. Our volunteers always tell me how easy it is to use, too!

Pros

This program is so easy to use for me as an event organizer, and we constantly get comments from volunteers on how easy it is to sign up! Whenever we need a question answered, Volunteer Local is there within minutes to answer it. The team is always great whether we reach out via phone or email.

Cons

We are looking in to adding a few features for our festival next year, but wish a few of these were included in the package (text messaging, password protected jobs, etc.)

Review Source: Capterra

Katie from Des Moines Social Club

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Highly recommend VolunteerLocal

Pros

VolunteerLocal is extremely user friendly, well organized, and makes planning for volunteer very easy.

Cons

Not necessarily a con, but I'd love for volunteers to be able to create profiles that would allow organizations to track an individual volunteer's overall hours/volunteer history.

Review Source: Capterra

Sally from Community & Family Resources

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Resource!

Pros

Our non-profit agency only holds a couple events per year, so it's great to have a free option for volunteer management that includes reporting and the ability to customize things exactly as we need. We have been very happy with the service and ease of use. It's got everything we need!

Cons

I would like the ability to copy jobs from one event to another, but understand that's a feature available on paid plans.

Review Source: Capterra

Marcey from Ann Arbor Street Art Fair, the Original

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Volunteer Local a.k.a. Volunteer PERSONAL

Personable service (although sometimes it takes time for a response). Especially nice to feel you actually know me, my organization, my specific quirks. I love all the things the VL program can do to stream-line my job. This year my working hours decreased while my volunteer roster increased!

Pros

Fairly logical program, stream-lines my job immeasurably. I especially like the automated (pre-scheduled) responses to volunteers. What a load off my desk!

Cons

Sometimes I work from home, late at night. Wish I could call customer support when the spirit strikes me!!

Review Source: Capterra

Mark from Sanford Health Foundation

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Product, Better Service

Pros

This product was extremely easy to use in comparison with the other platforms we have used in the past. It was also very flexible, every obstacle we came across the Volunteer Local team was able to find a workaround. The service we received was exceptional, always making time to call us for clarification and often responding to emails in the same day when we had questions. I always felt like a priority.

Cons

The only issue we have encountered was exporting information from Volunteer Local so we could import it into our Raiser's Edge database. After contacting Volunteer Local support they were able to explain to us what we were missing and it has worked ever since.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

VolunteerLocal meets all our needs

We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service.

Pros

I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions.

Cons

We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed.

Review Source: Capterra

Jana from Youth Emergency Services & Shelter of Iowa (YESS)

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great service

VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

Pros

I love the ease of use, both from the administrative side as well as the general user.

Cons

There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time.
There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

Review Source: Capterra

Deborah from NATS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

VolunteerLocal was great for our Conference Volunteers

We used VolunteerLocal to sign up all the volunteers for our 55th NATS National Conference event. It worked very well and was easy to use, as well as had great functionality. It allowed us to send messages to our volunteers leading up to our event and allowed us to set up our entire schedule and needs within the system.

Pros

Ease of use, and functionality. It was easy to set up and worked great for our needs.

Cons

The way it allowed our volunteers to go in and cancel their availability without notifying us.

Review Source: Capterra

Reynaldo from Houghton Mifflin Harcourt

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy-to-Use Tools and Great Customer Service

VolunteerLocal is such a great company with excellent customer service that really helped me get my 100+ volunteers on track and put on a great event!

Pros

The software was very good at helping me track time without having to build timetables out by hand.

Cons

The software is really good, the only issue is I think it could catch your eye more if it had more color.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I've used VolunteerLocal to manage volunteers at a large-scale music festival.

Pros

As far as volunteer management softwares go, VolunteerLocal is good! Features I like:
- Fast and smooth
- Easy to use
- Flexible reports can be pulled as Excel sheets when needed

Cons

- Check-in portal doesn't always make it easy to find/filter individuals when checking in large numbers of people over a period of different shift times
- Isn't easy to view a report of what volunteers are scheduled when (if dealing with several hundred volunteers in one day w/ lots of deployment locations)

Review Source: Capterra

Jessica from Self

Ease-of-use

Customer support

Functionality

April 2018

Pleasantly Suprised

Pros

This software was actually much easier to learn and use then I thought it would be. I didn't have high hopes but it blew me away with how smooth, easy, and fast the software was.

Cons

Is being too simple even a con? I'm not sure but it is a great product that I would highly recommend.

Review Source: Capterra

Ben from Hope Reformed Church

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Help organize your awesome volunteers with this software

Pros

Great tool to organize volunteers and schedule things out. Helps create structure to what can be a very chaotic task: Managing volunteers.

Cons

Would like to see logos in the different events created. Would be good to look up individual emails too.

Review Source: Capterra

Displaying 1 - 20 of 64 reviews