VolunteerLocal is a cloud-based volunteer scheduling solution that helps users organize, manage and communicate with volunteers. Key features include real-time reporting, volunteer data collection and onsite check-in.

VolunteerLocal helps users recruit volunteers online using a self-scheduling interface. It also helps users contact volunteers in order to update them about upcoming events. Custom registration forms for volunteers are included. The real-time reporting feature helps users review jobs and shifts that have been created. This report allows users to re-assign, blacklist or delete volunteers. Administrators can modify security settings to granting role-based access to employees.

VolunteerLocal’s credit card integration, so users can charge application fees or refundable deposits. Refunds can be issued using the system’s charges dashboard.

It is priced on a per event annual subscription basis.



75 Reviews of VolunteerLocal

Overall rating

4.75 / 5 stars

Filters:

Showing 1 - 20 of 75 reviews

January 2019

Melanie from Platte Valley Literacy Association/CCC-Adult Education

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Great addition to our volunteer program

I use this software with a wide range of age groups. People can access event information and sign up for volunteer positions without having to send me a personal email. In this day and age, having an easy signup page is really important. I give my volunteers the option of registering personally with me or to using Volunteer Local. Having these options appeals to more types/ages of people and my volunteers like that.

Pros

This software is easy for my volunteers to use. I can send them a link and all they have to do is check which job/shift they want and type in their name and email. I have a number of volunteers who are not good with technology, so this is very important. I also like that it sends them an email with their shift information right away. I like that I can put lots of detail about the event and each job position so volunteers have access to enough information to make a good decision. I like that I can add volunteers myself, if they choose to email me instead of use the VolunteerLocal page.

Cons

The layout of screens and links when setting up an event is not always intuitive. It isn't always easy to find what I am looking for.

January 2019

Marcia from Event

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Volunteer Local is fabulous!

Fantastic!

Pros

Very easy to use – to change shifts, for volunteers to register for team leaders to communicate, and more.

Cons

A little tweaking of intrateam communication

December 2018

Bent from Rotary Club of Oakville Trafalgar

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Review of VolunteerLocal software

We have now used VolunteerLocal for 3 years and would not be able to manage our volunteer base without it.

Pros

I find it very ease to set up and integrate with our web site.

Cons

Cost - we are a non-profit so every dollar is important

December 2018

James from Utah Transit Authority

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Customer Service!

My overall experience has been great. We've been using VolunteerLocal for about 6 years now and the product they present is easy to use and cost efficient. I've had to train other users in my office on how to use their software, which has been very simple because the software is so simple to use.

Pros

The software is easy to use and is constantly being updated with new enhancements. The folks at VolunteerLocal listen to their customers and are generally quick to add features that have been submitted to them.

Cons

Honestly, I can't think of any that I don't like about VolunteerLocal.

December 2018

Kevin from MIS

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Love VolunteerLocal

VolunteerLocal makes it easy to manage our 1,000+ volunteers working at the National Catholic Youth conference. The software is great and the support from the VolunteerLocal team is outstanding?

Pros

Ease of use, ability to build a complex volunteer team and time slot structure, and ability to communicate from the software to our volunteers.

Cons

We have had really good experiences with VolunteerLocal over the last few years. The things we don't like have always been addressed.

December 2018

Jean from Dutchess County Regional Chamber of Commerce

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

VolunteerLocal makes our events easier!

We have two very large events that require over 100 volunteers for each day of the event. VolunteerLocal makes it much easier to keep organized. It's great to be able to have more than one administrator have access since we usually have more than one person heading up our volunteer teams. Communication is key and keeping everyone updated is much easier with VolunteerLocal.

Pros

Having an online portal for volunteers to sign up on is much easier to maintain than trying to keep all the many volunteers information on a spreadsheet. Plus, being able to communicate with volunteers through the website is an added bonus. It's great to be able to see exactly what jobs are being fulfilled and what you still need to get volunteers for too.

Cons

It does take some time getting the jobs and schedules set up, but it's time well spent in the end.

December 2018

Ethan from North Carolina Folk Festival

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Enabling a Self-Sufficient Volunteer team

I did not have a hands-on role using the platform, but our volunteer coordination team was pleased with the workflow. I hardly heard from them - which is exactly how we want the volunteer area to operate! Very pleased.

Pros

Flexibility - Modular treatment of features tailored to our needs.

Cons

That I didn't get to use it more myself!

December 2018

Franz from UNFI

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

Support lacking

Great options and features, but customer service slow and insufficient

Pros

A lot of features that other programs don't have

Cons

can't get to where you need to directly, often have to go back to the start. Not intuitive description

December 2018

Katie from North Liberty Betterment Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Flexibility is the name of the game.

VL's online volunteer system works perfectly for our annual summer event, NL Blues & BBQ! We needed a flexible system that worked seamlessly on both the volunteer end, as well as our organizations end for reporting, tracking of t-shirts info, groups, etc. Their help, flexibility in making the system fit our needs, and customer service has been fantastic and well worth the money! I foresee using VL for all of our current and future community events!

Pros

That there is flexibility built in that we didn't even know was possibly until the situation showed itself. Customer service worked patiently with us to make it all work seamlessly and quickly!

Cons

Not sure that I can think of any....so far it's all worked very well, from set up through reporting.

November 2018

Marie from Texas Color Guard Circuit

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very useful program!

It was very positive.

Pros

We liked that we were able to customize the program to our needs for our event. Everyone we called to help us was friendly and helpful!

Cons

There are a lot of features to learn to use, but once you figure it out, it's very helpful to run/manage event staff.

November 2018

Katie from Pasadena Tournament of Roses

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The BEST Volunteer Management Tool

We use VolunteerLocal to sign up volunteers for all our Rose Parade committees, and it allows me to grant permission to the committee leader to reach out to their specific volunteers, which is really great because it gives them some ownership and frees up my time for other projects. I've used it for 5 years now and it fits our needs perfectly.

Pros

So many things:
ability to communicate to all volunteers by job or shift, and to provide that capability to sub-users
flexibility with the registration page, can be sorted by date or by job
ability to add specific details for each job or shift

Cons

I can't think of anything that frustrates me, and they are so responsive when I have a question or suggestion.

November 2018

Tara from Peggy Addams Animal Rescue League

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Why I recommend Volunteerlocal.com

I recommend this service whenever I can. It's very helpful when collecting volunteers and communicating instructions and details. We use the program for more than just events - we sign up staff members and volunteers for training and have used it to schedule staff interviews too. It's an effective way to decrease the number of times you have to say or email a detail or instruction.

Pros

Ease of use and support. Volunteer Programmers hear from 100's of volunteers a day, especially when recruiting for an event. Sending the link with instructions and confirmation has significantly reduced the number of calls and emails I have to send with the same message. The communication tool is my favorite feature - that and the password protection for certain volunteers roles.

Cons

Would be nice to have an easier way to archive. There a few too many steps.

November 2018

Liz from Oxfam Australia

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Volunteer Local

Pros

Volunteer Local gives the volunteers control over when and where they would like to volunteer. They are able to add friends which is great and if something comes up they can also cancel their shift. All of this greatly reduces the amount of time my team spends on the phone and talking to potential volunteers.
I also love the email feature and birthday notification.

Cons

It does not integrate with our organisations CRM and the label printing function does not work with the volunteer name tags we use. However, these are small things and the benefits of using Volunteer Local definitely out weigh these little things.

November 2018

Sandy from Santa Fe Thunder 1/2 Marathon and Gerald Clay Memorial Basketball Tournament

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Love this team!

VolunteerLocal is the best volunteer registration system there is! I have been using this registration system for the past 6 years, for more than one event, and I have found this very volunteer friendly. I also have needed tech support to help with some changes and editing, and the fast response is impressive. The whole staff is friendly, understanding and pleasant to work with. VolunteerLocal has set high standards for the quality of their product and it shows. So happy to be a customer!

Pros

How easy it is for volunteers to sign up.

Cons

Sometimes the changes I need to make aren't obvious, the path isn't clear, but a tech support conversation clears my confusion quickly.

November 2018

Jess from Oxfam Australia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Changed our entire work process.

Having a central place to store, locate and alter volunteers is revolutionized our business process.

Pros

Volunteer Local is a user friendly, centralization system that has revolutionized our working system. The report function and easy editing make the system super worthwhile.

Cons

Sometimes the functions can be a little confusing, but on the whole it is fairly easy to use.

November 2018

Colton from Kansas City Sports Commission

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy and Efficient!

Pros

I like being able to see the report section and easily knowing the percentage of volunteers for each shift/position - makes it super easy to keep track of things. I enjoy the platform and working with you all!

Cons

I don't have any cons of this platform, as I have been able to quickly learn the ins and outs of the system.

October 2018

Jeffrey from Habitat for Humanity

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great company

The convenience for us and our volunteers to sign up. Our volunteer program was recently highlighted at our conference in DesMoines. Part of the presentation was that we used your program and how much we like it.

Pros

The convenience and ease of how to use it.

Cons

When it needed to be updated. That could have been handled better.

October 2018

Scott from Kluane Mountain Bluegrass Festival

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

VolunteerLocal... I would not run an event without it.

Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Pros

Single purpose software solution that:
~ is based on the key features of self-registration and self-scheduling
~ has a very reasonable entry level price point
~ is simple to use, yet provides good user flexibility
~ provides excellent and timely support
~ our volunteers love to use!

Cons

Can't really think of any.

It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Volunteer Local

Overall very positive. We had some issues when we launched initially but our rep helped us immediately and fixed the problem within five minutes. Very kind and helpful.

Pros

On the administrator end it is very easy to use and quick to navigate

Cons

On the volunteer/user end it can be a little unclear on how to use.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

We love Volunteer Local!

We have had nothing but a positive experience with Volunteer Local! After doing a lot of research on similar software, we were happy with our choice to move forward with Volunteer Local as a free service, but found it was more than worth the investment of the paid service as well. Our volunteers always tell me how easy it is to use, too!

Pros

This program is so easy to use for me as an event organizer, and we constantly get comments from volunteers on how easy it is to sign up! Whenever we need a question answered, Volunteer Local is there within minutes to answer it. The team is always great whether we reach out via phone or email.

Cons

We are looking in to adding a few features for our festival next year, but wish a few of these were included in the package (text messaging, password protected jobs, etc.)