VolunteerLocal software


54 reviews(5.0/5)
54 reviews(5.0/5)

VolunteerLocal is a cloud-based volunteer scheduling solution that helps users organize, manage and communicate with volunteers. Key features include real-time reporting, volunteer data collection and onsite check-in.

VolunteerLocal helps users recruit volunteers online using a self-scheduling interface. It also helps users contact volunteers in order to update them about upcoming events. Custom registration forms for volunteers are included. The real-time reporting feature helps users review jobs and shifts that have been created. This report allows users to re-assign, blacklist or delete volunteers. Administrators can modify security settings to granting role-based access to employees.

VolunteerLocal’s credit card integration, so users can charge application fees or refundable deposits. Refunds can be issued using the system’s charges dashboard.

It is priced on a per event annual subscription basis.

Supported Operating System(s):
Web browser (OS agnostic)

54 Reviews of VolunteerLocal

Showing 1 - 20 of 54

Start your review of VolunteerLocal

Click to start
  • Sally from Community & Family Resources

    Number of employees: 51-200 employees

    September 2018

    Great Resource!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our non-profit agency only holds a couple events per year, so it's great to have a free option for volunteer management that includes reporting and the ability to customize things exactly as we need. We have been very happy with the service and ease of use. It's got everything we need!

    Cons

    I would like the ability to copy jobs from one event to another, but understand that's a feature available on paid plans.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marcey from Ann Arbor Street Art Fair, the Original

    Number of employees: 2-10 employees

    September 2018

    Volunteer Local a.k.a. Volunteer PERSONAL

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Personable service (although sometimes it takes time for a response). Especially nice to feel you actually know me, my organization, my specific quirks. I love all the things the VL program can do to stream-line my job. This year my working hours decreased while my volunteer roster increased!

    Pros

    Fairly logical program, stream-lines my job immeasurably. I especially like the automated (pre-scheduled) responses to volunteers. What a load off my desk!

    Cons

    Sometimes I work from home, late at night. Wish I could call customer support when the spirit strikes me!!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Sanford Health Foundation

    Number of employees: 51-200 employees

    September 2018

    Great Product, Better Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product was extremely easy to use in comparison with the other platforms we have used in the past. It was also very flexible, every obstacle we came across the Volunteer Local team was able to find a workaround. The service we received was exceptional, always making time to call us for clarification and often responding to emails in the same day when we had questions. I always felt like a priority.

    Cons

    The only issue we have encountered was exporting information from Volunteer Local so we could import it into our Raiser's Edge database. After contacting Volunteer Local support they were able to explain to us what we were missing and it has worked ever since.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    VolunteerLocal meets all our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service.

    Pros

    I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions.

    Cons

    We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jana from Youth Emergency Services & Shelter of Iowa (YESS)

    Number of employees: 51-200 employees

    September 2018

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

    Pros

    I love the ease of use, both from the administrative side as well as the general user.

    Cons

    There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time.
    There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Deborah from NATS

    Number of employees: 2-10 employees

    August 2018

    VolunteerLocal was great for our Conference Volunteers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used VolunteerLocal to sign up all the volunteers for our 55th NATS National Conference event. It worked very well and was easy to use, as well as had great functionality. It allowed us to send messages to our volunteers leading up to our event and allowed us to set up our entire schedule and needs within the system.

    Pros

    Ease of use, and functionality. It was easy to set up and worked great for our needs.

    Cons

    The way it allowed our volunteers to go in and cancel their availability without notifying us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Reynaldo from Houghton Mifflin Harcourt

    Number of employees: 1,001-5,000 employees

    August 2018

    Easy-to-Use Tools and Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    VolunteerLocal is such a great company with excellent customer service that really helped me get my 100+ volunteers on track and put on a great event!

    Pros

    The software was very good at helping me track time without having to build timetables out by hand.

    Cons

    The software is really good, the only issue is I think it could catch your eye more if it had more color.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    I've used VolunteerLocal to manage volunteers at a large-scale music festival.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As far as volunteer management softwares go, VolunteerLocal is good! Features I like:
    - Fast and smooth
    - Easy to use
    - Flexible reports can be pulled as Excel sheets when needed

    Cons

    - Check-in portal doesn't always make it easy to find/filter individuals when checking in large numbers of people over a period of different shift times
    - Isn't easy to view a report of what volunteers are scheduled when (if dealing with several hundred volunteers in one day w/ lots of deployment locations)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from Self

    April 2018

    Pleasantly Suprised

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This software was actually much easier to learn and use then I thought it would be. I didn't have high hopes but it blew me away with how smooth, easy, and fast the software was.

    Cons

    Is being too simple even a con? I'm not sure but it is a great product that I would highly recommend.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ben from Hope Reformed Church

    March 2018

    Help organize your awesome volunteers with this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great tool to organize volunteers and schedule things out. Helps create structure to what can be a very chaotic task: Managing volunteers.

    Cons

    Would like to see logos in the different events created. Would be good to look up individual emails too.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    November 2017

    Easy to use and helpful for recurring events,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simplified volunteer management. Repetitive events benefit by having information available from previous events to copy.

    Pros

    Easy to use interface that makes managing volunteers a snap. Easy to customize to fit event needs. Handles information year-year so setting up the next year's event is simplified by understanding schedules and needs. Like the ability to communicate with volunteers. Good value and product.

    Cons

    Some elements take repetition to remember where they are located on the menu. Some items aren't intuitive enough.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Susan from canfitpro

    Number of employees: 51-200 employees

    August 2017

    VolunteerLocal has the best customer service I have ever encountered!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to organize and track all of our volunteers from our events across Canada!

    Pros

    The software is very user friendly and it has all of the features we need to manage our volunteers. We are the largest fitness education provider in Canada and we host events from coast to coast. VolunteerLocal allow us to manage all of our events with ease. The support of the team is amazing she is able to help me with every request to make our events run smoothly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sandra from San Diego International Fringe Festival

    Number of employees: 2-10 employees

    June 2017

    Best of the Best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My most important benefits include less time commitment in scheduling volunteers as they do so on their own. I only need to help the few who have problems. It lets me block those volunteers who want to come back by letting me know they've reapplied. It allows for easy to canceling, rescheduling, and helping volunteers. It allows for our site managers to check in volunteers and determine those who are cheating our volunteer system benefits. Plus, it lets me track volunteer hours. There are so many wonderful things that this program does for me, that I had to do by hand in the past.

    Pros

    Very user friendly for the volunteer coordinator and equally easy for the volunteers, plus incredible customer support .

    Review Source: Capterra
  • Lucine from TC Running

    Number of employees: 11-50 employees

    June 2017

    Best Sign-up Tool I've Found!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the versatility of this program. All of my events are linked. The ability to duplicate jobs from one event to a subsequent event is such a time saver.

    Cons

    I can't have different logos attached to each event I create...they all share the same account logo which doesn't represent the

    Review Source: Capterra
  • Gillian from Wanaka Trail Ride

    April 2017

    Wanaka Trail Ride review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A great, intuitive volunteer management system that really helped us manage our volunteers for the trail ride. Creating jobs, scheduling shifts, communicating with our volunteers and exporting data was so straight forward and made our job so much easier.

    Pros

    Its so user friendly - really straight forward to get started and up and running. A great tool to have on the scale of event I was working on. 100+ vols.

    Cons

    I was on the more expensive per event level and found some of the communication tools limiting. I would like to be able to attach docs/photos rather than link to a URL and to be able email individual vols rather than groups. I also wonder if the higher levels give notification when a volunteer signs up or I may have missed this feature.

    Review Source: Capterra
  • Tiffany from Variety - the Children's Charity

    Number of employees: 2-10 employees

    October 2016

    Excellent for Non-Profit Volunteer Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used VolunteerLocal for a few years and absolutely love it! I am a volunteer coordinator for a Non-proffit and it does exactly what I need and much more. I use VolunteerLocal for several events and activities throughout the year!

    Pros

    Easy, fast, convenient

    Review Source: Capterra
  • Melodie from X Warrior Challenge

    Number of employees: 2-10 employees

    August 2016

    Easy to use, saves time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program is easy to navigate, and saves so much time so I don't need to create individual spreadsheets for everything.

    Pros

    Spreadsheets are a dream! It's easy to learn and use.

    Cons

    i wish I could see individual things, like look up only email addresses.

    Review Source: Capterra
  • Samantha from Uptown Association

    June 2016

    Very user friendly

    Ease-of-use
    Quality
    Support

    Our company just switched over to Volunteer Local and it was so easy to input our data and schedule shifts for the volunteers we needed! I haven't heard a single complaint or had any questions from volunteers who are registering for the Uptown Art Fair!

    Review Source: Capterra
  • Jennifer from Anacortes Arts Festival

    April 2016

    Great service to many organizations!

    Ease-of-use
    Quality
    Support

    I like the ability to look at the dashboard and see where numbers are at whenever I would like in real time. I think that in the communication program, it should list names along with email addresses when you select who will be receiving information. If I have to log out of the communication area to look this information up, I lose where I am at and have to start over again. Not particularly convenient. Also, there should be a way for us as administrators to print name tags for volunteers for specific jobs. With larger events this is very necessary and requires us to export the information and somehow figure out how to integrate with our own database. Mostly user friendly but with the expense of a paid program I think it should be a bit more sophisticated.

    Review Source: Capterra
  • Melissa from Samford State School P&C

    September 2015

    Loved the software and the customer service was amazing!! Saved us a lot of hard work!!

    Ease-of-use
    Quality
    Support

    Took a little while to navigate around the software but once I had a couple of hours under my belt setting up jobs and shifts was a piece of cake! The customer service was amazing - given we are in Australia, there was always an email response waiting for me in the morning to my query the day before. Unable to pay with an AUS credit card, but the VolunteerLocal team upgraded me anyway and organised for me to pay by cheque. Thank You!! Definitely would use this software again!

    Review Source: Capterra
Do you use VolunteerLocal?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (888) 234-5187