--- title: "Cisco Duo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cisco Duo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cisco Duo is a good fit for you!" source_url: "https://www.softwareadvice.com/ciam/duo-security-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Identity Management Software](https://www.softwareadvice.com/identity-management/) / [Cisco Duo](https://www.softwareadvice.com/ciam/duo-security-profile/) / Cisco Duo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ciam/duo-security-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ciam/duo-security-profile/alternatives/) # Cisco Duo User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 548 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 408 reviews (74%) - 4 stars: 115 reviews (21%) - 3 stars: 17 reviews (3%) - 2 stars: 2 reviews (0%) - 1 star: 6 reviews (1%) ### Most mentioned pros - Works well with other services for a well rounded authentication service across the board. - It is a great Value for you money and the account and Device management is straight forward and easy with their Administrative panel - Duo Security will enable your organization to add MFA/2FA into your authentication process. ### Most mentioned cons - Well frankly it never works. And if I am stuck and cannot login to my server somewhere, it makes for very inconvenient work day. - Sometimes does not open immediately especially on new deployments - There are numerous delays in alerts and sometimes it appears that programming bugs cause the app to malfunction, even when using the latest version of the app. ## Cisco Duo customer reviews Showing reviews 1-25 of 548 (page 1). ### Duo Security Provides Authentication Services that are Easy to Implement - Overall rating: 5/5 - Reviewer: Felicia T. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The Duo Security App is an easy-to-download feature that integrates well with software solutions, multiple passwords, and is quick to access on a variety of devices. #### Cons It bugs me that we need this software solution, honestly. But I don't have a negative thing to say about Duo Security. I use it every day and it works! --- ### Duo Security Review - Overall rating: 5/5 - Reviewer: Sebastien R. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I use Duo security for 6 month but my society decide to change for an other app #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Duo security is a must to have for double authentification, it is super simple to use for a daily use. #### Cons The interface is not super friendly but there is all the needed functionnality. #### Reasons for switching to Cisco Duo Company choice to change the authentificator app --- ### Indispensable - use it every day! - Overall rating: 5/5 - Reviewer: Pete S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this daily for access to company website for updates and posting. It travels wherever I go and is lightning fast. Definitely recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Had another authentication app that went out of business and after much trial and error (and frustration) found Duo. Set up was easy and this app works perfectly every time. It's fast and easy to use. In my opinion, this app should be promoted/recommended to companies like GoDaddy when they're selling a website - this protection is so easy and simply invaluable. #### Cons Only one slight issue when I upgraded from iPhone 6 to iPhone 8 - it was a bit confusing to register the new device. At a certain point I thought I would have to disable the app and then it just started working - so I might suggest better documentation/walk through on changing devices. --- ### Work with the best and be the best, Duo Security is the hidden gem - Overall rating: 5/5 - Reviewer: Peter N K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience was phenomenal and we can now sleep peacefully knowing that everything is safe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Identity is everything,protect it with Duo Security. Its the leading in class of security. Keep things easy for your users but tougher for intruders. Stay protected in a multi factor authentication. If any device tries to access your applications it gives you the chance to verify if it's trustworthy. #### Cons Security is everything, I have nothing to say. #### Reasons for switching to Cisco Duo Duo Security is easy to install compared to it's competitors. --- ### Amazing Software for MFA authentication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Duo has helped us improving device security and we were able to integrate with our Palo Alto Firewall devices and had pretty smooth experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This worked pretty smoothly, when logging in the security devices such as firewalls, with duo we made sure no unauthorized users is logging into the devices with Multi Factor Authentication mechanism. With duo we simply were able to compliance with Zero Trust Model, no unauthorized users can make the changes on the system. #### Cons They can work on their mobile application and make sure to improve the user experience, I feel bit delay while receiving the authentication request. Also on mobile app they can make it like only one finger touch is enough to authenticate the user. So less clicks can make the experience way better. #### Reasons for switching to Cisco Duo Was easily able to integrate Duo with our devices, and it was fulfilling our requirement very easily. --- ### Duo Security is great at multi-factor authentication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I liked that it connected to my phone and it was easy to get the passwords and respond to the notification to sign in. I liked that my organization valued my security and was investing in products to keep me and my data safe #### Cons It took some time to adjust to this software but that was because it was the first multi-factor authentication that I used. Now that it has been a few years, I am fully on board and don't find it inconvenient anymore #### Reasons for switching to Cisco Duo Just different companies using different methods --- ### Security to fill a gap, but not comprehensive offering - Overall rating: 4/5 - Reviewer: Stephen G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Duo Security is a strong SaaS product to fill the very specific infrastructure gap of 2-factor authentication for infrastructure. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Duo Security is a great product to fill a very specific gap in infrastructure security, specifically for SSH management. For requirements for 2-factor authentication for SSH, Duo is quick to implement #### Cons Duo is difficult to enroll users with, which creates a significantly higher administrative overhead than other options. There are also significantly more delays in the Duo pushed-based notification systems (depending on the user and their network, etc.), which can cause issues for users authenticating. #### Reasons for choosing Cisco Duo G Suite SAML login was more difficult to implement in very specific situations than simply purchasing Duo. In the future, the goal is to move to a more BeyondCorp style model where each specific application can use SAML and not rely on Duo --- ### Awesome security app - Overall rating: 5/5 - Reviewer: Savannah J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Duo security has been easy to use and I would recommend to anyone who is looking to protect their passwords #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy how easy it is to review a request in security, it pops up as a notification, you approve and that’s that #### Cons The thing I like least is that it isn’t as secure as other apps but Duo is still one of the better security apps --- ### One of the powerful MFA solutions - Overall rating: 5/5 - Reviewer: Vishnu Y. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Duo Security has been good and positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It provides you with numerous authentication methods like push messages, OTP, email, phone calls, etc. You can choose a convenient method as per requirement. It is one of the most secure and reliable MFA solutions. It provides you with an additional layer of security and helps you prevent data breaches by providing strong user and device authentication. It provides you with higher availability. #### Cons Currently, i have no dislikes about Duo Security. --- ### Secure site - Overall rating: 5/5 - Reviewer: Regina C. - Verified reviewer: Yes - Industry: Online Media - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is good. It helps my feel safe, secure and comfortable knowing that my personal information is confidential. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives me assurance that my personal account information is secure. It allows me to create a password or pin each time in order to access my accounts . #### Cons I believe the set up initially was complicated as it asked me to create a password and my password didn’t fit the criteria each time --- ### Duo Security is expensive but provides high quality and speedy results - Overall rating: 5/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If money was not an issue, I would choose Duo Security for our organization's MFA/2FA security solution. It is backed by Cisco and their wide array of security products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Duo Security will enable your organization to add MFA/2FA into your authentication process. Duo Security has a clean interface, and I was able to easily navigate the various pages. It has a nice app for mobile phones, both Apple iOS and Android. It can produce reports for compliance inquiries. #### Cons Duo Security is an expensive product because it is designed for enterprise installations of several thousand users who need an easy integration with the highest levels of security. --- ### best option if you have a non-complitely Microsoft environment - Overall rating: 4/5 - Reviewer: Ilario M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered good system to implement 2FA on large amount of etherogeneous system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to use and handle; cloud management interface; muiple device usable #### Cons difficult to replace devices registered, user registered, system registered --- ### A security tool which you can rely for MFA - Overall rating: 4/5 - Reviewer: Diwakar Dixit C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We were asked to implement MFA for cisco anyconnect and we found DUO could do this job as cisco did not have their own solution for MFA. Implementation took less than a day and it was super easy to use. License cost is also cheap. It supports Push notification, sms and even phone call. Support is very awesome as they respond quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nice UI Easy to integrate with security products like cisco ASA Very cheap to implement if your organisation is looking for MFA Supports SAML Supports Radius #### Cons I have not found any cons as such as the implementation was for MFA and it worked like a charm. --- ### Trustworthy and smooth authentication experience - Overall rating: 5/5 - Reviewer: Millicent S. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Best so far. Self-service portal makes working easier and enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like MFA use in this tool. It is flexible and fast. Customization is given it's place giving the users an adaptive access. After setting up the tool and interfacing, the user has complete control and device visibility. There is scheduled device health check to ensure authentication of our services. #### Cons No doubts. Secure and reliable. Offers the most outstanding endpoint visibility and control. --- ### Duo Security: Your partner to WFH set up - Overall rating: 5/5 - Reviewer: Thea R. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros More and more employees are looking for job opportunities that are on WAH set up. Most likely because the living expenses are getting higher on a rate that we cant keep up. So as companies try to transition in providing the best experience for the employees but still ensuring their data privacy. I'd say Duo is a great companion. You cant access social media sites when it's turned on, cant even stream videos outside your company's domain. One good layer of protection for data that are essential for the clients and customers. Duo Security is also easy to understand, the graphics are simple. The navigation plane and home page is very basic and doesn't really take up too much storage space on your phone. #### Cons One great enhancement would be if the Push Notifications are accessible from the notification bar just like how you can approve it by one tap and without having to open the app itself. As long as the device is paired to the company domain. --- ### Frequent Duo Security User - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like how seamless Duo Security integrates into my authentication process. The mobile app makes 2FA easy with a variety of methods to navigate authentication. #### Cons I don't have any cons about Duo Security from the end-user perspective. An initial concern was that 2FA would be excessive, but with how integrated mobile devices have become with everyday life, it only takes a few seconds to add an additional layer of security to protect my organization's data. --- ### Multi-Factor Authentication Software - Overall rating: 5/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It was very easy to download to my mobile device, very easy to use, and provides convenient two-factor for my client’s assets #### Cons I like the ability to send a push notification as opposed to going into the application and manually entering the token code. --- ### Great Security Software - Overall rating: 4/5 - Reviewer: Kalin H. - Verified reviewer: Yes - Industry: Higher Education - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have found Duo to be a great method for securing my data and private accounts. It has allowed me to make sure that sensitive information stays safe and away from prying eyes. It also gives me a sense of security financially, as some of my accounts secured by Duo are linked to payment portals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Duo is a great way to ensure that your electronic information and accounts are secure. I have used it as a student and I have found that it is reliable and provides peace of mind. It provides a dual authentication process so that no one can access my accounts but me. I like that any attempt to login to an account sends a notification instantly to my personal cell phone, allowing me to approve or deny access. #### Cons I have experienced a few technical bugs with the software in my time using it, though they are relatively infrequent. There are times when Duo will push a login approval to my phone and then fail to allow me to log in to my profile even though I have accepted the push. It can also be confusing trying to figure out how to change settings with Duo. For example, if you have set the software to preferentially send an automatic push upon requesting login, it can be difficult to change that setting. There could be a little more clear direction regarding that process from Duo. --- ### Omnipresent tool. Gives the confidence needed. - Overall rating: 5/5 - Reviewer: Frida O. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Transforming. Am delighted to say that I can confidently work on my personal matters and responsibilities away from work rest assured that am safe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What pushed me into using Duo Security is their trustworthy. It focuses on business protection and solutions leading to an overall best performance. I have enjoyed a user friendly dashboard. Very customizable features with secure multi-factor authentication solution. Deployment went well and didn't consume more time than expected. #### Cons With confidence, I salute Duo Security and highly suggest it to anyone. Let it do it for you. Always there for assistance. I have no cons. --- ### Easy, Simple, & Helpful - Overall rating: 5/5 - Reviewer: Kaitlyn D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Duo Security is extremely useful and does a great job at protecting my accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how protected my information is and how I can have the option to only do the authentication once a week. #### Cons When trying to accept the push notification to my phone, sometimes it never gets accepted and I have to keep retrying. --- ### Duo Security a MUST have! - Overall rating: 5/5 - Reviewer: Linda D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software was literally installed in less than 5 minutes with the help of our IT departments. Multiple questions along with your personal log in allows this to serve as a protection not only for the clients we serve but for me as well should anyone ever attempt to access using my identity. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This process is ABSOLUTELY a must have in todays cyber world. Using a dual authentication system to access your internet services was easy to set up and even easier to install and use. Any work environment where sensitive or personal data, demographics, or financial information should all be required to provide their employees with this type of DUO security. It is installed easily with the use of your IT department and changes, revisions, updates are also handled by them as well. It truly is a better way to make sure we are doing all we can to keep our internet and services safe. #### Cons Honestly I had no issue with the install or the software. --- ### Duo Security Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Duo keeps me protected, and it's very easy to use and understand for new users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Duo saves me so much time and keeps all of my sensitive information protected within my organization. #### Cons I don't like having to wait for it to send an authentication notification to my phone all the time, but that can be bypassed using the "trust this browser" feature. --- ### It's needed, and it gets the job done - Overall rating: 4/5 - Reviewer: Matthew W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been fantastic when it works, which is 99% of the time, but man, that 1% is not super fun, but all programs have problems, I'd say this is most likely still one of the best choices. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I most like about duo security (considering it's application that basically has one purpose with a few different avenues of getting there) is the simplicity. It also is a bit more modern feeling than your email and text authenticators, which is nice. I'd say that this program, if you're looking into authenticating software's, is most likely one of the best choices, next to microsoft's. #### Cons I've randomly (very rarely) had my duo logins just removed from the app, and it is a HASSLE to get everything back ESPECIALLY if you are incorporating this into a business. You're basically having to prove duo screwed up to try to get your authenticating account back onto the program, without having it on the program, it's not super fun, but at least it doesn't happen very often, other than that, great program. --- ### Duo Security to log in to emails - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I feel more secure in knowing my personal and work information are safe by using Duo Security. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I use Duo Security for multifactor aunthentication to log in to my work and univerity email accounts. It is very easy to use through my phone application or sometimes I also request for a phone call to verify my identity. #### Cons It is a bit of a hassle to reinstall the app and get it to work when you change phones. --- ### Best For MFA - Overall rating: 5/5 - Reviewer: Ritesh J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Duo was an easy transition into the MFA world for external access to our internal systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It can integrate seamlessly with all platforms and apps of our organization. Easy to install, use, track, and recover from lost or damaged phones. It has push notifications and also alternate access via text or call. #### Cons Sometimes it takes a couple of times to sign in to a network.Sometimes due to poor data access on the end user part, a push notification doesn't come up although data is available, Which leads to a timeout. A little bit difficult in the initial configuration. ## More reviews [Next reviews](https://www.softwareadvice.com/ciam/duo-security-profile/reviews/?page=2) --- Cisco Duo Reviews, Pros and Cons - 2026 Software Advice