Jotform

RATING:

4.7

(1987)

About Jotform

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotfo...

Jotform Pricing

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

Create gorgeous forms without needing to know how to design.
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Jotform Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jotform

1 - 5 of 1,965 Reviews

Lisa

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2024

Customizable Cost-Effective Forms!

User Profile

Ziva

Verified reviewer

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

An efficient tool for creating forms and documents.

It has been a fruitful experience using Jotform for us. It provides us with one single tool for creating all our forms. It makes it easy to create forms for collecting customer details and feedback during sales.

PROS

Jotform allows us to create any kind of form that we need without any restrictions. Creating forms is very easy and there are templates which guides us through it. Easy integration with our customer engagement product help us create survey and polling forms to collect customer feedback. It allows us to create beautiful forms by styling them.

CONS

There has never been an issue in our experience with Jotform. All things works good and there is nothing not to like.

Vendor Response

Hi Ziva, Thanks for the excellent rating and sharing a detailed experience on how easy it is for you to create forms using our platform.  If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied June 2024

User Profile

Willissa

Verified reviewer

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Level Up Tax & Financial Service Experience

PROS

What I like about JotForm is that everything I needed was right there and it was very direct and not difficult at all. I did everything so quick and I am not an expert in any digital mor marketing.

CONS

Honestly the only thing I didn't like about JotForm was that it only allowed me 10 people to fill out my forms however I learned about leaving a review to get free ones and other ways you could get more which is awesome.

Vendor Response

Hi Willissa, Thanks for sharing your excellent experience using our platform We are glad that all your needs are met using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied January 2024

Jean-Michel

Market Research, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2024

An online survey tool that is quite simple, but not very powerful

We needed a survey editing tool that could be quickly integrated into our own setups. JotForm allowed us to deploy a survey in less than half a day on several occasions. It is a tool that competes very well with Google Form and offers more possibilities.

PROS

Very easy to get started with. The tool allows for basic but adequate customization, as well as the integration of several designs, again basic but sufficient. It integrates easily with other integrations (by appending a JavaScript to call the form). Its responsive integration meets the majority of scenarios.

CONS

The tool is basic, but gets the job done. However, when you want to go into customization, especially in terms of design, it is quite limited to mandatory templates. And there's always this "bulky" aspect that does not adapt well to all situations (e.g., high-end).

Reason for choosing Jotform

We didn't have enough time to make a serious A/B test between tool. This one, durin its DEMO period, was more convincing for our need to deploy as fast as possible.

Reasons for switching to Jotform

JotForm met a specific need for rapid integration. However, it was not the tool we adopted in the long term, due to several design limitations.

Vendor Response

Hi Jean-Michel, Thanks for taking the time to provide your feedback. We're pleased that you found our tool user-friendly and appreciated its customization features and integrations. If you encounter challenges with form customization, please don't hesitate to contact us via our Contact Us page at https://www.jotform.com/contact/. Our team is available to offer help and share resources to help you achieve the specific design you want for your forms.

Replied April 2024

Brook

Human Resources, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed June 2024

Average Product

PROS

Convenience and low cost. Templates are nice too.

CONS

I like to use products that integrate all in one platform. Too many standalone products. I prefer google forms.

Vendor Response

Hi Brook, Thanks for your positive review. We're happy to know you appreciate the convenience and low cost of our service, as well as the quality of our form templates. If you can share a bit more information on which standalone products you're referring to, we can check it and see what other things we can do to help you or share workarounds that will help. Feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Replied June 2024