# Regpack Software Reviews, Demo & Pricing - 2026

> Review of Regpack Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/class-registration/regpack-profile

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Regpack

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Overview

[Reviews](https://www.softwareadvice.com/registration/regpack-profile/reviews/)[Alternatives](https://www.softwareadvice.com/registration/regpack-profile/alternatives/)

# Regpack 2026: Benefits, Features & Pricing

Wondering if Regpack is right for your organization?

Our Recurring Billing Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Regpack

4.4

[(364)](https://www.softwareadvice.com/registration/regpack-profile/reviews/)

Pricing

Pricing available upon request

### About Regpack

Regpack is a cloud-based registration and payment platform used by organizations that manage events, camps, courses, classes, and programs of all sizes. The platform is built around the idea that registration and billing should work together rather than live in separate tools.

Administrators configure multi-step registration workflows using conditional logic, so the form adapts to each registrant based on their responses, automatically routing them to the correct program, pricing tier, or document collection step. On the payment side, Regpack handles one-time fees, deposits, installment plans, and recurring billing, with automated reminders and retry logic reducing the manual follow-up typically required to collect outstanding balances. Variable and tiered pricing can be tied directly to registration data, so the right amount is calculated and charged without staff intervention.

Built-in dynamic reporting gives teams a real-time view of enrollment numbers, revenue, and participant data from a centralized dashboard, eliminating the need to export data into spreadsheets for basic operational visibility. Embedded eSigning allows organizations to collect waivers, agreements, and au...

thorizations as part of the registration flow rather than through a separate process. Regpack is used across a range of industries, including camps, dance and music studios, childcare, conferences, nonprofits, and continuing education providers.

Wondering if Regpack is right for your organization?

Our Recurring Billing Software selection experts can help you in 15 minutes or less.

## Regpack User Interface

## Popular Regpack Alternatives

Main Product

Regpack

4.4

[(364)](https://www.softwareadvice.com/registration/regpack-profile/reviews/)

Ratings Breakdown

-   4.04Ease of use
-   4.42Value for money
-   4.32Customer support
-   4.24Functionality

Pricing

Available upon request

Get Price

Alternative Product

[PayPal](https://www.softwareadvice.com/retail/paypal-profile/)

4.6

[(26465)](https://www.softwareadvice.com/retail/paypal-profile/reviews/)

Ratings Breakdown

-   4.64Ease of use
-   4.52Value for money
-   4.25Customer support
-   4.56Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/)

4.6

[(3031)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/)

Ratings Breakdown

-   4.68Ease of use
-   4.50Value for money
-   4.35Customer support
-   4.54Functionality

Pricing

Starting at $49.00 per month

Get Price

Alternative Product

[QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/)

4.3

[(8464)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/)

Ratings Breakdown

-   4.24Ease of use
-   4.16Value for money
-   4.00Customer support
-   4.27Functionality

Pricing

Starting at $38.00 per month

Get Price

Alternative Product

[Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)

4.7

[(3640)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.65Value for money
-   4.63Customer support
-   4.55Functionality

Pricing

Starting at $23.99 per month

Get Price

Alternative Product

[ProClass](https://www.softwareadvice.com/crm/proclass-profile/)

4.4

[(36)](https://www.softwareadvice.com/crm/proclass-profile/reviews/)

Ratings Breakdown

-   3.72Ease of use
-   4.31Value for money
-   4.59Customer support
-   4.11Functionality

Pricing

Starting at $249.95 per month

Get Price

## Regpack Pros and Cons

We analyzed 364 verified reviews for Regpack to find out what actual users really think.

Select to learn more

Responsive And Helpful Support Team

Regpack's customer support is consistently described as responsive, thorough, and patient. Users appreciate quick assistance, knowledgeable staff, and multiple support channels including project managers and training sessions. The team is praised for guiding users through setup, troubleshooting, and ongoing questions, making the experience more manageable and less stressful.

Comprehensive Training And Resources

Users find Regpack's training resources helpful, with accessible videos, articles, and responsive trainers. While there is a learning curve due to the platform's depth, most users report that training sessions and ongoing support make it easier to learn and use the system effectively over time.

Customizable And Efficient Registration

Regpack offers a flexible and customizable registration process that adapts to various organizational needs. Users highlight its ease of use, time-saving features, and ability to handle complex forms and group registrations. The system streamlines online sign-ups, improves organization, and allows for quick edits and reporting.

Limited And Confusing Payment Options

Regpack's payment options are often seen as restrictive and confusing for both admins and users. Issues include lack of flexibility for partial payments, limited payment methods, integration problems, and high fees. Users also report difficulties with billing, refunds, and the payment processor's dashboard.

## Regpack Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

SMB

Pricing available upon request

Plan includes:

-   Dedicated project consultant
-   Dedicated support team access
-   Unlimited Emails
-   Unlimited Reports
-   Unlimited Payment Plans
-   Unlimited Projects
-   Unlimited Forms
-   Payment dashboard & installment plans
-   Calendly Integration
-   10 Scheduled Emails

Read More

Mid-Market

Pricing available upon request

Plan includes:

-   Everything in SMB
-   Additional Licenses
-   Personal training sessions
-   Project consultant for 12 projects
-   SEO/AEO Enhancements
-   Salesforce, Hubspot, & Quickbooks integrations
-   Organization-level reporting
-   Insider blog access
-   50 Scheduled emails

Mid Market Plus

Pricing available upon request

Plan includes:

-   Everything in Mid-Market
-   Additional Licenses
-   Project consultant on all builds
-   Priority support
-   Access to multiple integrations
-   Enhanced organization-level reporting
-   Emailed financial reports
-   Full data migration assistance
-   Beta access to upcoming features
-   Unlimited scheduled emails

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Regpack Features

-   Popular features found in Recurring Billing
    
    Bank Reconciliation
    
    Billing & Invoicing
    
    Contact Database
    
    Deferred Billing
    
    Dunning Management
    
    Invoice Processing
    
    Multi-Currency
    
    Multi-Period Recurring Billing
    
    Multiple Payment Options
    
    Payment Processing
    
    PCI Compliance
    
    Refund Management
    
    Reporting & Statistics
    
    Revenue Recognition
    
    Self Service Portal
    
    Subscription Management
    
    Tax Calculation
    
    Third-Party Integrations
    
-   More features of Regpack
    
    A/B Testing
    
    Access Controls/Permissions
    
    ACH Payment Processing
    
    Activities Booking
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Application Management
    
    Attendance Management
    
    Attendance Tracking
    
    Attendee Management
    
    Attendee Tracking
    
    Automated Scheduling
    
    Badge Management
    
    Booking Management
    
    Calendar Management
    
    Campaign Management
    
    Certification Tracking
    
    Class Management
    
    Class Registration
    
    Class Scheduling
    
    Client Management
    
    Client Portal
    
    Committee Management
    
    Communication Management
    
    Communications Management
    
    Conditional Logic
    
    Conferences/Conventions
    
    Contact Management
    
    Credit Card Processing
    
    CRM
    
    Customer Accounts
    
    Customer Database
    
    Customer Management
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Daily Reports
    
    Data Capture and Transfer
    
    Data Import/Export
    
    Data Security
    
    Debit/Credit Card Processing
    
    Discount Management
    
    Document Management
    
    Donation Tracking
    
    Donor Management
    
    Drag & Drop
    
    Dues Management
    
    Electronic Payments
    
    Electronic Signature
    
    Email Management
    
    Email Marketing
    
    Email Reminders
    
    Email Templates
    
    Enrollment Confirmation
    
    Enrollments/Onboarding
    
    Event Management
    
    Event Registration
    
    Event Scheduling
    
    Exhibit/Vendor Management
    
    Faculty/Staff Management
    
    Feedback Management
    
    Financial Analysis
    
    For Dance Studios
    
    Forms Creation & Design
    
    Forms Management
    
    For Nonprofits
    
    For Summer Camps
    
    For Virtual Events
    
    Gift Matching Management
    
    Grant Management
    
    Group Registration
    
    Immunization & Allergy Tracking
    
    Instructor Management
    
    Invoice Management
    
    Lead Capture
    
    Marketing Automation
    
    Medical Management
    
    Member Communication
    
    Member Database
    
    Member Directory
    
    Member Portal
    
    Membership Renewals
    
    Membership Signup
    
    Member Types
    
    Milestone Tracking
    
    Mobile Access
    
    Mobile Giving
    
    Mobile Payments
    
    Multi-Day Booking
    
    Multi-Event
    
    Multi-Location
    
    Multiple User Accounts
    
    Online Booking
    
    Online Forms
    
    Online Giving
    
    Online Payments
    
    Online Registration
    
    Online Ticketing
    
    Onsite Registration
    
    Order Management
    
    Package Creation
    
    Partial Payments
    
    Payment Fraud Prevention
    
    Payment Gateway Integration
    
    Payment Plans
    
    Payment Reconciliation
    
    Personalization
    
    Pledge Management
    
    Practice Log
    
    Pricing Management
    
    Program Management
    
    Promotions Management
    
    Q&A Management
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Receipt Management
    
    Records Management
    
    Recurring Giving
    
    Recurring Invoicing
    
    Recurring/Subscription Billing
    
    Registration Management
    
    Reminders
    
    Repertoire Management
    
    Reporting/Analytics
    
    Reservations Management
    
    Revenue Management
    
    Role-Based Permissions
    
    Sales Reports
    
    Sales Tax Management
    
    Scheduling
    
    Search/Filter
    
    Season Tickets
    
    Self Check-In/Check-Out
    
    SMS Messaging
    
    Sponsorship Management
    
    Staff Management
    
    Status Tracking
    
    Student Management
    
    Subscription Plan Management
    
    Summary Reports
    
    Survey/Poll Management
    
    Surveys & Feedback
    
    Template Management
    
    Ticketing
    
    Transaction History
    
    Transaction Monitoring
    
    Usage Tracking/Analytics
    
    User Management
    
    Vendor Management
    
    Visitor Registration
    
    Volunteer Management
    
    Wait List Management
    
    Waiver Management
    
    Web Forms
    
    Website Integration
    
    Website Management
    
    Workflow Automation
    
    Workflow Management
    

## Regpack Integrations

Zapier

Integration rated undefined from -1 review

Calendly

Integration rated undefined from -1 review

QuickBooks Online

Integration rated undefined from -1 review

## Regpack User Reviews

Overall Rating

4.4

Ratings Breakdown

5

53%

4

38%

3

5%

2

2%

1

1%

Secondary Ratings

Ease of Use

4.0

Value for money

4.4

Customer support

4.3

Functionality

4.2

Brad H.

Verified reviewer

Events Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Big improvement over our old system

4

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

Cons:

The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

Vendor Response

Brad, it's great that Regpack is an improvement for you, especially with the end user experience and using triggers to really customize that experience for your clients. One great thing about Regpack is that we embed on your website and provide a really unique flow. This really gives a professional point of entry to your business that helps you succeed!

Replied January 2019

Read More

MM

Matthew M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed December 2021

Regpack's flexibility is what our organization needed

4

Overall, I'm happy with my experience with Regpack. The ability to customize our registration forms has enabled my team to collect data without duplicating effort and with confidence in the data's accuracy. Our time and stress spent administering events has reduced drastically as a result.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization.

Cons:

We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use.

Reasons for switching to Regpack

Eventbrite did not provide the flexibility we needed, nor did it provide the international capabilities we needed.

Vendor Response

Great to hear, Matthew, that you and your team can get the data you need from clients and increase productivity for your global business! It's a pleasure working with you.

Replied January 2022

Read More

CT

Cindy T.

Education Management

201-500 employees

Used unspecified for more than 2 years

Review source

Reviewed October 2018

Regpack is AWESOME

5

FANTASTIC! Great customer support, very powerful and easy to use. The system was able to handle 400 registrations in just an HOUR with no problems. We had no clue that so many attendees would be so excited to register for our event and were thrilled that RegPack handled the workload without issues.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Our regional planning team has used RegPack for years to organize a 1,000+ person annual, professional development event. Regpack is powerful, easy to use and affordable.

Cons:

The only function we would like to add is the ability for attendees to create/update an account without being able to see/register for "products." This is a very small concern but it "would be nice."

Read More

KB

Karen B.

Verified reviewer

Education Management

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed April 2023

Registration made Easy!

5

I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program.

Ratings Breakdown

4

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you!

Cons:

Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me.

Read More

SS

Stacey S.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2023

RegPack for Retreats and Wellness Program Memberships

5

Aside from the hiccup with BlueSnap, I am happy with the product. It gives a professional and streamlined appearance to my registration and payment processes.

Ratings Breakdown

4

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

The features that are most impactful are payment processing, flexible payments, and forms. I also like the diversity of programs that I can offer for my services and products.

Cons:

Integration with my existing business was not difficult at all. But BlueSnap's underwriting department rep's communication put a really bad taste in my mouth. I wasn't pleased with that interaction at all. Their lackluster follow-ups actually impacted my ability to launch my main product by several weeks.

Read More

VR

Verified

Reviewer

Entertainment

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Terrible Customer Service Ruins Other Aspects of Regpack

3

The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.

Ratings Breakdown

1

Ease of use

3

Value for money

1

Customer support

2

Functionality

Pros:

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

Cons:

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with \[SENSITIVE CONTENT\] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in \[SENSITIVE CONTENT\] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in \[SENSITIVE CONTENT\] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in \[SENSITIVE CONTENT\]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that \[SENSITIVE CONTENT\] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

Reasons for choosing Regpack

It was the best price, and I foolishly thought that the reviews about bad customer service were hyperbolic.

Vendor Response

Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful. If you have further feedback that our team can address personally, please let us know and we're glad to help.

Replied September 2021

Read More

MC

Mary C.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Regpack Review

4

Very happy to use Regpack and look forward to learning more updates to the system.

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Ease of online registration, generating reports for our needs, automatic payments = greater cash flow and reduces the amount of non-payments we used to have. Online registration reduces the paper forms and customer traffic to the office. Desk side chats are helpful with Regpack staff. Customer support is available whenever there is an issue.

Cons:

Setting up discounts in our system is difficult because we have so many products and different tuition rates for each consumer. Many times throughout the year we need to adjust a consumer's tuition and I wish it was easier to do.

Vendor Response

Mary - so exciting to hear that Regpack makes you more money! So happy to hear you love our client focused monthly live webinars as well, to help you learn the system more. I hear you about the discounts and we'd love to help use automatic discounts to streamline some of this for you!

Replied January 2023

Read More

KC

Ki C.

Verified reviewer

Music

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Customer Support is the PITS!

3

Negative. Zero stars. Do not recommend. Customer service is a joke.

Ratings Breakdown

3

Ease of use

2

Value for money

1

Customer support

3

Functionality

Pros:

Conditional logic in the forms is awesome

Cons:

This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari.

Vendor Response

Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business.

Replied November 2021

Read More

VR

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Budget friendly but lacks in other areas

3

We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support.

Ratings Breakdown

3

Ease of use

5

Value for money

1

Customer support

4

Functionality

Pros:

The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much.

Cons:

It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software. Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles.

Vendor Response

I'm sorry to hear you aren't satisfied with Regpack. We'd love the opportunity to discuss your experience more. I want to address a few points: 1. Our Project Managers build out every client system to ensure it is easy for end users to complete, as well as for you to manage. Our conditional logic works to make sure every applicant flows smoothly as well. 2. Currently our support is via email with scheduled phone calls as needed. This model of support works in a few ways. Most issues can be resolved via email. We also respond to time sensitive emails quickly. We schedule calls as this allows for our support team to review your account thoroughly and be able to provide the best support. Every system is unique and complex, and we want to ensure we can provide the best support to you. Again, I would love if you would reach out and allow our Client Success team to work with you on understanding some of these pain points and seeing what we can do to alleviate them.

Replied September 2018

Read More

AT

Amber T.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed April 2019

Lots of functionality but missing some key features.

3

I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.

Ratings Breakdown

3

Ease of use

4

Value for money

2

Customer support

4

Functionality

Pros:

This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.

Cons:

No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.

Vendor Response

Hi Amber, It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments. While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system. As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link. Please reach out to Client Success if you'd like to discuss your issues further.

Replied April 2019

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