All Regpack Reviews

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User Profile

Brian

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Been using RegPack for the past 3 years. It's an excellent product and service has been A1.

Registration for our event is easier and more reliable.

PROS

The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

CONS

I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Vendor Response

Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting!

Replied February 2018

Andrew

Performing Arts, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

Robust product with lots of options, but some glitches

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

PROS

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

CONS

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Reason for choosing Regpack

None, really. We found regpack through a recommendation and I immediately saw it as a huge upgrade for us without a big increase of costs.

Reasons for switching to Regpack

User experience for our patrons was HORRIBLE in studio pulse. The way the class descriptions were displayed was NASTY. And the discounting/billing options were slim. We were still doing most payments via check because it was so bad.

Vendor Response

Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership!

Replied July 2020

Ki

Music, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2021

Customer Support is the PITS!

Negative. Zero stars. Do not recommend. Customer service is a joke.

PROS

Conditional logic in the forms is awesome

CONS

This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari.

Vendor Response

Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business.

Replied November 2021

Kristin

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Regpack Worked For Us

Overall, our experience was great and we would use Regpack in the future.

PROS

We liked using Regpack for our events. It was easy to set up and you could clone events to make it even easier to set up the next one. You could manage multiple events at once. If I ever had a question, Regpack had FAQs to reference or I could submit my question and someone got back to me within 24-48 hours. The customer service was great!

CONS

This may have been the plan that we were using, but we could only have one admin. This made the processes siloed when having to make updates to our forms.

Reason for choosing Regpack

The pricing was right and Regpack offered what we needed.

Vendor Response

Kristin- so great to hear that you could manage all of your events in one place seamlessly. For the future, note that it's possible to add as many admins to your account as you need, including free assistant and view only admins to control permissions and access. We try to make it easy to ensure your team can work together efficiently and access the data they need!

Replied January 2020

Franklin

Recreational Facilities and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Emerson Rec. Camp

Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.

PROS

The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.

CONS

The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.

Reason for choosing Regpack

Once again, Regpack just offers everything and anything you need to get your registration system up and running the way you want it and most important needed.

Vendor Response

Franklin, it's so great to hear your feedback! We are grateful to work with you and Emersonn! Happy to hear that after this challenging year, we were able to help support you through!

Replied April 2021

Rachel

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2022

5 Year User

Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help.

PROS

Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like.

CONS

The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled...

Reason for choosing Regpack

At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched.

Vendor Response

Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system.

Replied February 2022

Dominic

Non-Profit Organization Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2020

We needed customization and Regpack fit our needs the best.

PROS

We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.

CONS

There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.

Reasons for switching to Regpack

CampMinder is great for all things camping software. However, we just needed something that can be customized to our specific needs and budget.

Vendor Response

Dominic, so great to hear that Regpack offers the flexibility to create your process the way you'd like it to be instead of the other way around! We're glad to have you as part of the RP family. We also invite you to join our bi-weekly Desk Side Chats where our Success team is available to you LIVE to answer questions and show best practice tips for using Regpack to the fullest!

Replied December 2020

Mark

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Wildly useful, flexible and comprehensive registration tool!

All-in-all, extremely good. They make remote support work very well. The support team is both responsive and extremely knowledgeable of the product.

PROS

The flexibility of the registration form builder which met the needs of my most complicated programs.

CONS

I would have LOVED if I could have integrated my existing payment platform rather than wait for and accept the rates of a new processor.

Reason for choosing Regpack

I don't remember the names of the 10-15 products I sampled, but not one offered the flexibility of Regpack.

Reasons for switching to Regpack

Not one of these platform met all the needs of our registration processes.

Vendor Response

Mark - so great to hear that you're enjoying our support and we're able to tick the boxes of your needs in ways other software options could not. This is where Regpack is perfect for organizations with unique processes and specific needs. We cater to it all! I hope now that you're well into your registration season, you're appreciating the functionality of the integrated payments for easier reporting, and the automation for closing balances it provides so you can focus on your programs and we focus on bringing in revenue for you. We're always here if you need help!

Replied March 2022

Kelly

Program Development, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

New Client

We are a summer camp handling our registration through Regpack. I have had TONS of questions as our product went live and Regpack has answered all of them with a smile on their face (I'm guessing as all our conversations are over the phone). Even when I needed additional information or I didn't fully understand the explanation the first time they were willing to break it down a different way. And the videos they can send you to reference back later on are AMAZING!

PROS

We are a new client, and I'm not super technology proficient but the RegPack system is user friendly and once you understand the ins and outs it is super easy to use.

CONS

There are a few features that are missing for us, but once we report them they are willing to see which ones are possible to add in the future.

Reasons for switching to Regpack

We were looking for a system that was more registration focused and will help with report pulling.

Vendor Response

Kelly - promise there was a smile on our face when helping you go live and collect registrations and payments seamlessly!

Replied March 2020

User Profile

Brad

Verified reviewer

Events Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2019

Big improvement over our old system

PROS

What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

CONS

The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

Vendor Response

Brad, it's great that Regpack is an improvement for you, especially with the end user experience and using triggers to really customize that experience for your clients. One great thing about Regpack is that we embed on your website and provide a really unique flow. This really gives a professional point of entry to your business that helps you succeed!

Replied January 2019

Krista

Events Services, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2020

Horrible!

Horrible, I would never recommend to anyone.

PROS

The only good thing what the ease of setting up the site.

CONS

With their new updates I find it almost impossible to use. The reports look like word docs and something my 9 year old made. They offer an option to upload pictures of our campers but then you can not run a report with the pictures. Not easy to navigate around. So grateful that we did not do more then 1 year. Every time I go to login (on the same person home computer) it sends me a new security code. You can only do refunds within a short window to your customers.

Reason for choosing Regpack

Cost, salesman

Reasons for switching to Regpack

Ease of having registration right on our website.

Vendor Response

So sorry you feel frustrated by our latest update. In addition to the weekly webinars, help center articles and videos, and our Support team - we work hard to make sure that any confusion is mitigated quickly and are always here to answer your questions as they arise. Regarding the security code - we take security at Regpack very seriously. We use a variety of tools and mechanisms to ensure that your data is kept safe and cannot be breached. While it might seem tedious to login with a security code, this is just one of many measures we take to ensure the security of your organization and your family's information. It's always possible to do refunds through the system and with the help of our payments team if necessary. If you have questions about this, please reach out to our Payments team and they will be happy to help!

Replied June 2020

Linda

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Regpack Review

Overall we really like Reg Pack, it is the closest we could get to a custom built system. The pricing is very reasonable for what Reg Pack offers I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.

PROS

We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does. The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well. Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have. Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration.

CONS

Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options.

Reason for choosing Regpack

The ability to customize and manage the data and reporting Reg pack does not have all the fluff, social media forums, website requirements, etc that the others had The ability to have a stand alone registration process for each organization, yet I can oversee & manage all of them as the League Administrator.

Reasons for switching to Regpack

The developers decided to not support it any longer and some of the intuitive features I was looking to get added were too costly for them to build and support. We needed a product that had been around, will be around and provided the tools and support for the future of our youth sports leagues registration of children & volunteers.

Vendor Response

Linda, great to hear that Regpack has allowed you and your organization to move away from paper and get a customizable system to fit your exact needs, down to the project level. It's also great to hear you "get it" about the fluff vs function - we aim to provide a business tool that allows you to manage your data how YOU Need to, without getting lost in features you don't need. We're happy to have you as part of the Regpack family!

Replied September 2019

Abena

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2017

Overall helps with mass registration and payment processing.

PROS

automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

CONS

I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Vendor Response

Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

Replied November 2017

Amber

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2019

Lots of functionality but missing some key features.

I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.

PROS

This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.

CONS

No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.

Vendor Response

Hi Amber, It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments. While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system. As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link. Please reach out to Client Success if you'd like to discuss your issues further.

Replied April 2019

Madey

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Love Working with Regpack

It is great, I enjoy using it.

PROS

I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues.

CONS

I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful.

Reason for choosing Regpack

Cost. Regpack offers what we need for a great cost.

Reasons for switching to Regpack

Cost and iMIS was very outdated.

Vendor Response

Madey - so happy to hear you love using Regpack and our team gives you the support you need!

Replied November 2022

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2018

Budget friendly but lacks in other areas

We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support.

PROS

The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much.

CONS

It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software. Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles.

Vendor Response

I'm sorry to hear you aren't satisfied with Regpack. We'd love the opportunity to discuss your experience more. I want to address a few points: 1. Our Project Managers build out every client system to ensure it is easy for end users to complete, as well as for you to manage. Our conditional logic works to make sure every applicant flows smoothly as well. 2. Currently our support is via email with scheduled phone calls as needed. This model of support works in a few ways. Most issues can be resolved via email. We also respond to time sensitive emails quickly. We schedule calls as this allows for our support team to review your account thoroughly and be able to provide the best support. Every system is unique and complex, and we want to ensure we can provide the best support to you. Again, I would love if you would reach out and allow our Client Success team to work with you on understanding some of these pain points and seeing what we can do to alleviate them.

Replied September 2018

Verna

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Don't do it

Not good. Although, after repeated attempts to get support over several days, I did have a lovely person step in to help me. I got lucky. It looks weeks to get uploaded originally and more than a week to go live second year for our small company. Software should make this easier, not harder. It still costs about as much in labor as our simpler method because it is so complex and easy to err.

PROS

It pays quickly and after many attempts to get support, I did have a lovely and helpful person work with me.

CONS

It is difficult to use for admin and for users. I am constantly having to help people register. Takes a lot of my time. Also, there is no way to contact anyone on the phone. They just have an answering service that takes messages that don't go anywhere. No one will talk to you if you need immediate help. They only guarantee a two-day response.

Vendor Response

Hi Verna, I am sorry to hear of your experience. It looks like you were using the incorrect support email for a period of time, but were able to connect back with our team, who provided responses promptly for challenges you were facing. We hope that offering 1:1 training for the software, in addition to our custom project manager build that you received at the beginning of your engagement, has helped to make this easier!

Replied January 2023

Marlene

Education Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2023

Regpack Review

Overall, Regpack has been good for building out products and I'm sure some hiccups we faced along the way were user errors. It was great to have a prompt and knowledgable support team to help.

PROS

The ability to create products for each aspect of our summer camps is helpful in allowing us to pair up items that need to be charged, such as tuition and fees, as well as allowing students to add in optional products, like housing. I love how quick and helpful the Support team was with helping along the way.

CONS

There were a few bugs along the way that slowed me down a bit along the way. Little quirks that seemed to clear out upon frequent 'refreshings' of my browser.

Vendor Response

Awesome to read that you can increase revenue through add-ons and optional products during the camp registration process!

Replied March 2023

Eli

Education Management, 2-10 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2018

I have happily used Regpack on and off for a few years for my summer day camp.

Helped us stay organized and create a smooth registration process for our customers.

PROS

I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively.

CONS

I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future.

Vendor Response

Thanks for this great review Eli! We take the needs of our clients very seriously, so our constant feature updates (722 updates in 2017 alone!) is our way to ensuring our clients have the tools they need to make registration easy. There is a reason we say Regpack is a "family friendly" registration software. Allowing parents to register their child or multiple children easily is just one way we make camp registration more streamlined and easier for everyone. I'm glad you've found value with our filtering functionality. This is such a great way to find the exact data you are looking for, creating reporting for your entire camp and plan out your activities, counselor assignments and bunks for your sessions.

Replied January 2018

JONATHAN

Program Development, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Camps and Kids

The technical support is very good and the software is very user friendly.

PROS

Being able to organize the different products and quickly print reports was extremely useful.

CONS

It would be very useful for my organization if it had attendance tracking and multiple login for different members.

Reason for choosing Regpack

It was my only choice

Reasons for switching to Regpack

I was unhappy with the previous product.

Vendor Response

Jonathan, glad to hear that Regpack has made managing your camp easier with our quick reporting tools and presenting all of your offerings. We are rolling out some updates this month that will make attendance tracking even easier, so hopefully we can turn those "cons" into pros in a few weeks.

Replied March 2020

Marshall

Education Management, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2018

Flexible registration system for simple or complex needs

Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

PROS

Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage. The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

CONS

Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles. A countdown timer for cart reservations is not available. Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted. Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur. Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Vendor Response

Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need! Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

Replied March 2018

Sara

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Great tool!

Setup was easy! Support is OUTSTANDING !!

PROS

Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need.

CONS

Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out.

Vendor Response

Thanks for your feedback Sara! Glad to hear that Regpack helps you to manage your trips easily, and makes project setup every time a big time saver! It's a pleasure working with you and your team!

Replied December 2021

Morley

Sports, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed November 2021

Administration ease; poor support communication

GREAT, love everything, just wish support communication was available over the phone.

PROS

I love how easy any/all administrator tasks are. I can see all the info I need within seconds. I love the reports and product layouts and can easily edit customers' profiles

CONS

I CAN'T COMMUNICATE WITH SUPPORT. The only communication available is via email and it is not very efficient. I would LOVE to be able to talk to support via phone when urgent issues need to be resolved.

Vendor Response

Thanks Morley! So great to hear how Regpack helps make your admin tasks easier and more transparent, including managing your client profiles. Our Support team is email based since all of our clients have the system setup in their own unique ways and requires time to dive directly into your system in order to understand your setup and needs, and then provide the best feedback. That being said, our average response time is 2-4 hours so we're always getting back to our valued clients ASAP!

Replied November 2021

Joanna

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2017

Regpack has simplified my job immensely. Well worth the money.

PROS

Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

CONS

The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

Jeff and julie

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2018

Awful--would not recommend. Even the owner has a careless attitude which carries through the company

PROS

Professional looking system. When everything works correctly, seems like it might be nice system. Not sure we will ever find out.

CONS

Absolutely NO customer support via phone EVER and customer support in general is severely lacking via email. Can't calculate ages with DOB (very archaic). Fields don't work right. Company sent test emails to all of our customers by mistake, our customers are unable to log in, their cart calculations are not right 2 weeks after going live. So many programing errors, its unbelievable. Our customers are extremely frustrated.

Vendor Response

Jeff and Julie Hi, Thank you for the honest review! The truth is that everything that could go wrong in your project went wrong. We are very sorry for that and would like to help you feel differently about Regpack and make sure that your customers are not frustrated and enjoy using the system. I am the founder of Regpack and I can say that the last thing I want our clients to experience is a careless attitude. We have weekly meetings about every account that needs attention. Therefore I am fully aware of what happened with your account and was personally involved with the various changes done in your project. Alas, this did not result in a positive outcome which we will do our best to fix. That said, Regpack is a no contract system and we are happy to help you move to a different system if you feel this is not working for you. We look forward to working with you and changing your experience of Regpack. Best, Dr. Asaf Darash Regpack Founder

Replied March 2018

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