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FACTS vs SmarterSelect

FACTS vs SmarterSelect

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Overall Rating
4.0 (110)
4.4 (233)
Ease-of-Use
3.7 / 5
4.1 / 5
Value for Money
3.8 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
3.9 / 5
4.2 / 5
Last Review Written
September 3, 2024
September 21, 2022
Pros/Cons
  • Pros

  • The help desk is usually pretty good at responding and getting issues resolved. The also have several options for contacting them, which is handy.
  • I have working on different software , so i just need to borrow a leaf from your expertise. Any kind of help i get from your product is highly appreciated.
  • Also, once you get their support team they are awesome when it comes to helping you understand what you need done.
  • Cons

  • Keeping up with all the charges and fees can be confusing for our families. We tend to get several calls weekly having to explain what the charges are for.
  • Everything is difficult to find. The mobile experience through the website is one of the worst I have ever seen.
  • It is just annoying that I feel like it yells at me every day when I go to that section. Small annoyance really but still annoying.
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  • Pros

  • I love the ease of being able to work with applicants and evaluators in an easy way. Communication, documentation, and management is easy through SmarterSelect's software.
  • Customer support is responsive and have gone through great lengths to identify issues and stress-test solutions, which is again greatly appreciated.
  • This software offers a lot of great options and is easy to use. Customer Support is excellent and willing to help with any questions within a very timely manner.
  • Cons

  • The software is somewhat confusing and there seems to be glitches in the system.
  • I've had an issue with the reminder emails being sent directly to the spam folder but this may just be for our company.
  • My applicants seem to have a problem when I give them a link to a new app.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos