NetSupport School

RATING:

4.7

(21)

About NetSupport School

Despite its title, NetSupport School isn’t just for schools; it’s a flexible, fully-featured instruction and collaboration solution that is suitable for learners of all ages in all kinds of environments. It provides a wide range of possibilities for collaborative instruction, assessment and group working as well as allowing tutors to guide and present directly to trainees’ devices. For greater engagement with the session, NetSupport School offers tools to allow trainees to interact, question and assess any information presented. It also provides each student with a journal of session content for them to refer to afterwards
NetSupport School - Thumbnail view

NetSupport School Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for NetSupport School

1 - 5 of 21 Reviews

User Profile

Michael

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Using NetSupport School since 2007. Has been an invaluable tool in our labs and now our 1:1 program.

PROS

-Always changing and adapting to newest technologies on the market. -Keeps our students on track. -Gives our teachers eyes all around the room.

CONS

There is a small learning curve on non-windows devices. Andriod and iOS devices have fewer features.

Lyle

Higher Education, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

A great product for disability support offices that manage testing for students.

We have been using it in disability support service testing for years and it works very well.

PROS

We use Netsupport School products. Their Tutor and Tech Console do wonders for our testing staff. I cannot recommend that platform enough. It makes the entire monitoring process seamless and easy to manage from the console(s).

CONS

There is not much that is poor about this product. If I had to be picky, I would like for there to be a way to block in-application internet access. For example, when using MS Word, if students look up words, it provides access to internet-based content (or at least it did).

Ross

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

NetSuportSchool Gets It!

I have been very satisfied with the software. The support has also been very responsive and helpful. In the few technical issues I've had, I haven't had to request elevating my support requests to get answers. The person I first contact usually solves my issue. I'm not sure what more you can expect than great software with great support.

PROS

NSS seems as if it was designed by a teacher for teachers. The feature set is extensive and useful. Teachers have complete control of the student screens and can get the students attention by sending messages, sending her screen, or simply blanking all the screens. Although I don't use all the features, the ones I do use are very impressive.

CONS

There is very little I dislike, but when Exhibiting the teacher screen to demonstrate to the class (which by the way is very effective), stopping the exhibition is a little difficult to figure out. You have to click the hidden cons arrow on the lower right part of the Windows taskbar and right click the NSS button to end the show. Once you figure it out, it's not bad. It just seems that it could be better located.

Reason for choosing NetSupport School

I had to answer "yes" and "no" for the following reason. We used NSS for years but went to Securly to deal with our new Chromebooks and web monitoring. We couldn't afford both so discontinued NSS. After one year, we went back to NSS for our desktop lab environment because it just works so well there. My understanding is that they now have (maybe they did before) Chromebook support which we will be looking into.

Zuleida

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

Communication with students in classes.

Stimulating because with this application I can do my classes in a dynamic and more creative way, making the students participate with enthusiasm.

PROS

This software facilitates the development of the classes because I can review what students do, answer their questions and evaluate them from the main computer.

CONS

What causes me the inconveniences of this software is that when we activate the chat, sometimes unexpectedly it diverts the students from the room.

Will

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

NetSupport School Review

PROS

The thing I like most about NetSupport School is that it fills a cost effective need for us to manage what students in computer labs have access to.

CONS

The thing I like least about NetSupport School is that we do have occasional issues with computers not showing up in the list on the teacher console. Sometimes we have to restart the computer to get it to show up again.