Clinical Conductor CTMS

RATING:

4.57

(30)

About Clinical Conductor CTMS

Clinical Conductor CTMS (CC CTMS) is the leading clinical research management solution, utilized by more sites in the world than any other CTMS. Hospitals, hospital networks, health systems, large site networks, and even smaller sites are benefitting from the ability to manage finances, recruitment data, participant information, and clinical study details for virtual, hybrid and traditional trials. CC CTMS provides the most robust budgeting and billing reports, monitoring, and billing compliance tools avaialble. To help organizations with patient recruitment efforts, CC CTMS centralizes the organization of all recruitment tasks while tracking progress from any location. Electronic signatures and online document sharing reduce the need for paperwork and streamline clin...
Clinical Conductor CTMS patient management
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Clinical Conductor CTMS Reviews

Overall Rating

4.57

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 30 reviews

User Profile

Ellie

Verified reviewer

Company size: 11-50 employees

Industry: Research

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2018

I love Clinical Conductor!

Customer Service is second to none. I've always had a great experience with everyone from the sales team to the support staff. Fun people with a great work ethic and sense of humor!

Pros

It's easy to use, very intuitive and provides many of the reports that I need for our site.

Cons

I would like for it to be able to integrate and import data from our EHR system.

Douglas

Company size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2018

Fast, Reliable Cloud based software 5.0

The ability of the system to track elements of a study to ensure you are capturing the functionality of the coordinator/PI time, ability to instill bonuses should it be needed, capture team coverage while primary will be out of office, recruitment management using social media and real time matrix showing financial analysis to make informed decisions on future studies. I would use their service and recommend to other research sites as well. Bio-optronics team has addressed every concerned we had in a prompt, courteous manner.

Pros

I like the web conferences offered to ensure your staff and administrator for the system understand the full capabilities of the program used. The ability to manage your documents and print at multiple sites should you need to be very comforting. the two part verification for stipend payment to prevent errors

Cons

The inability to lock data once verified by the study manager or administrator to ensure all of the team who worked on study get the credit. Which once explained to their team is being addressed. During a rollback to correct data you may need to complete information twice as it resets to default staff, a minor inconvenience.

Casey

Company size: 51-200 employees

Industry: Research

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

August 2018

Average Product

We've had the product for about 5 years. In my opinion, the product has great potential, but it consistently falls short on simple quality of life issues. For example, allowing the ability to sort all variables on a given page, and headers should remain static when scrolling down a large data set. Depending on the size of your organization, I would advise assigning an administrator for your site to help with establishing standard use guidelines and ensuring data quality. Without one, it can be very difficult to show reliable data or provide a "return on investment".

Pros

Pros: Financial functionalities are quite adequate. However, it does not conform to budgets with visit payments and conditional, invoiceable items for payment very well. Visit management is adequate. However, there are limitations conforming to protocols that require conditional, as needed items. For example, capturing reportable events at times outside of a scheduled protocol visit are challenging. Affordable. Customer service is responsive and unlimited.

Cons

Usability, user experience. Can be very difficult to navigate and answer questions clearly and quickly. Workarounds can be common and confusing for end users. Recruitment functionality is cumbersome and not customizable. Especially for sites where the pre-screening process can take weeks to months for a study.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

November 2018

Sound Medical Research

I've been using Clinical Conductor for about 5 years both as a clinical research coordinator and clinical trial manager and for the most part I've been happy with the product however the time it takes to navigate around for instance completing a visit, looking up an available time on the calendar then scheduling a visit or speaking to a CRA who needs to schedule a visit requires checking the calendar then going into studies choosing the study finding the monitor and scheduling the visit

Pros

The interface looks good and it fairly easy and intuitive for navigate for the most part. I like the training that is available.

Cons

For many things it can take a lot of clicks to get to where you want to go. My personal wish would be able to much more from my weekly calendar screen, such as schedule appointments and non-stud appointments, approve stipends and complete visits. When scheduling a patient it would be nice to have the scheduled date ranges and times with a list of available time slots for that visit.

KATRINA

Company size: 2-10 employees

Industry: Research

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2021

Long Term User

As a company that has used this program since the beginning it has been a valuable tool to our organization and has continued to grow with Research and the ever changing world. It is continuing to meet the needs of its customers and continues to ask what they can do better.

Pros

This software helps to manage all aspects of our research organization from patient, study, billing, etc all in 1 software program.

Cons

There are so many tools within this software product, even after 10 years I still don't know everything and how to use each area.

Response from Bio-Optronics

Thank you for the nice review! We are pleased that CC CTMS is valuable to you and your research organization. As you know from experience, we are committed to your sucess and will continue adapting to industry trends and listening to the needs of our user community. This will be strengthened as part of Advarra.

Replied March 2021

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