RealTime-CTMS vs Ripple

RATING:

4.9

(65)

RealTime-CTMS has 65 reviews and a rating of 4.88 / 5 stars vs Ripple which has 32 reviews and a rating of 4.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (65)
4.8 (32)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 25, 2023
August 18, 2021
Pros/Cons
  • Pros

  • This software was easy to learn with informative instructional training videos. If I have a question or suggestion, customer service always responds timely and makes me feel important.
  • Their customer support team is one of the best I've encountered. They are consistently friendly and knowledgeable.
  • Cons

  • Hard to enter a refund if the sponsor overpays.
  • We want to utilize the RealTime-Text feature but are concerned that many patients would get confused with the military time format.
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  • Pros

  • It is incredibly useful for keeping vast amounts of information about our participants in an easily accessible (but secure) location.
  • It has a great interface that is very very intuitive and clean. I also appreciated how well it migrated our data from our previous system.
  • Cons

  • It is more difficult to use when you have many people on a project, but that just takes some organization on the part of the team.
  • For the uses of my study, the updates and good customer service have led me to have no dislikes at the moment.
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos