Ripple

RATING:

4.8

(32)

About Ripple

Ripple is a web-based solution designed to manage recruitment and post-enrollment tracking of clinical trial patients. It can be used by academic institutions, contract research organizations, small medical device companies, plus more. Ripple can help clinical trial sites efficiently enroll patients, manage recruitment strategies, simplify reporting, and automate tasks. The Ripple platform includes features such as a study dashboard, patient/participant tracking, lab task management, data import/export, automated email notifications, plus more. Sites can monitor and manage participant recruitment and retention strategies using Ripple. Additionally, this solution can be used to organize patient data, access communications with contacts, and schedule upcoming appoi...
Ripple dashboard

Ripple Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Ripple

1 - 5 of 32 Reviews

User Profile

Suzy

Verified reviewer

Higher Education

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

This software has facilitates my ability to keep track of and schedule research participants.

It has enhanced my lab productivity and enabled us to keep track of participant recruitment in a much more precise way.

PROS

It is HIPAA compliant, which makes it relatively easy to work with the IRB to get approval to use. It allows for lots of customization for your study design. It is easy to add and remove study team members with different levels of access. You can send reminders for members of the team to do different tasks associated with participants and study events. You can set up study events based on expected dates or that are triggered based on the completion of other study events. There is a registry (database) that houses all the subjects that you have entered. It is easy to query this database and select potential participants into specific studies.

CONS

I would like to see an easier way to input large numbers of potential participants into the registry from a csv file. I would also like to see a more integrated calendar and scheduling system and emailing system.

Brianna

Research, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Remote Work Made Easy

My team is able to track recruitment and retention, which is very helpful when deciding which community organizations we should put more energy and resources toward. We then thank our community partners for the referrals and strengthen our bond by referring our participants to them. This community networking has played a role in when and how we communicate with participants, another aspect that is well tracked in Ripple. We can also assign Ripple tasks to team members and associate them with specific participants, thus accounting for everyone on our team and in our program.

PROS

Our team transitioned almost everything to Ripple, before the coronavirus began to affect our research protocols and data collection. Our familiarity with the product prepared us to transition to remote work very smoothly. We have greatly appreciated Ripple's customer support and desire to enhance the system's features. Some of our favorite features include the creation of tasks and the ability to track recruitment and retention strategies. Without Ripple, our administrative team would have a hard time communicating participant information in such detail.

CONS

There is always room for improvement, but it is evident that the Ripple team values customer feedback and is working around the clock to provide as many relevant features as possible. I imagine it is difficult to field the amount of feedback that they receive, but their communication about their goals and progress is fantastic!

Reasons for switching to Ripple

Tracking all participant information in Excel became cluttered, confusing, and overwhelming. We needed a more organized and user-friendly system for our longitudinal study.

Vendor Response

Hi Brianna, Thank you for your review! We are happy to hear that Ripple supported your move to remote work during this disruptive pandemic. We look forward to enhancing the application more in the future, especially in regards to task management and ensuring you can focus on nurturing your participant relationship. Thank you!

Replied May 2020

Shailee

Research, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2018

We use Ripple in my developmental psychology lab for recruiting and managing participants.

PROS

Keeps the whole lab on top of recruiting and running participants through our study. It's a great way to see what tasks are completed, what still needs to be done, and who is doing what.

CONS

It is not always the most intuitive to use. Specifically, the interface gets clunky as participants increase. The two-page system (when extra participants roll over onto the next page) is very confusing. I'd prefer to scroll down a single page than click through different pages of the status headings. Furthermore, the calendar would be much more useful if the event were clickable. Then, users would be taken to the page with the participant information when the event is clicked. Adding export functionality would also greatly improve the usefulness of the Ripple calendar.

Jacob

Research, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Great Interface with Lots of Potential

PROS

It is really easy to use and is optimal for recruitment workflow as well as tracking participant status in a study. It's also great as a quick reference to look at participant contact info.

CONS

The dates logic can be kind of wonky. For example, it normally prompts the next study visit some amount of days after the last visit. This is great, but some visits occur a set amount of time after the baseline, not the last visit, so this can make the set dates really off for some participants. The dashboard could also be more useful in regard to showing a richer database set, such as how many participants completed a study phase for example.

Reasons for switching to Ripple

Excel sheets became really cumbersome and more easily caused confusion in visit tracking

Vendor Response

Hi Jacob, Thank you for your review! We are glad to hear that you find the Ripple recruitment features so beneficial. In regards to your feedback on scheduling flexibility we recently released a major update to this functionality that will allow you to truly customize the date calculation process. Take a look at the Study Settings - Events page to take advantage of these new features. Thank you!

Replied May 2020

Charis

Research, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Ripple is a must for human research!

Ripple has been a game changer. When the alternative to tracking participant contacts is an excel spreadsheet, there really is no comparison. Not only is it easy to use, it is easy to teach. Especially during this transition to working remotely during the pandemic, Ripple has allowed our team to get a study up and off the ground.

PROS

Ripple makes it easy and convenient to create participant databases, keep track of enrollment stats for regulatory and grant writing purposes, and get new studies off the ground from existing ones. One of my favorite features is the web link to the screening form. This allows you to share a link through social media, advertising websites, e-mail, text, etc where participants can then input their own information and automatically pop up in your database. Ripple is also extremely useful in longitudinal studies because it gives suggested dates for next appointments based on your settings. Ripple essentially serves as a screening and enrollment log and gives you fun graphs describing the demographics of your sample and the effectiveness of various recruitment tactics.

CONS

Most of the things I would like to see out of Ripple are already in the works (i.e. integration with outlook calendar). However, Ripple is not great about notifying team members for new events. For example it would be great if team members would get a notification when a new task is assigned to them or when a new participant is added from a screening form. Our team was initially curious about the benefit of Ripple of REDcap since we primarily use the latter for data collection and there is some overlap. Personally, I think the two work in tandem and should not replace each other. While REDCap has minimal scheduling features, they are not nearly as sophisticated as Ripple.

Vendor Response

Hi Charis, Thank you for your review! We are happy to hear that Ripple has been so valuable to you during the switch to remote work. Hopefully you have had a chance to take advantage of our recent updates to flexible event scheduling. We appreciate the feedback regarding notifications. We are working on updates to the personal user homepage and hope to incorporate some better visibility into personal tasks as part of that. Also, be on the lookout very soon for the release of the Outlook Calendar integration. Thank you!

Replied May 2020