--- title: "YouTube Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of YouTube. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if YouTube is a good fit for you!" source_url: "https://www.softwareadvice.com/closed-captioning/youtube-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Video Hosting Software](https://www.softwareadvice.com/video-hosting/) / [YouTube](https://www.softwareadvice.com/closed-captioning/youtube-profile/) / YouTube Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/closed-captioning/youtube-profile/) Reviews [Alternatives](https://www.softwareadvice.com/closed-captioning/youtube-profile/alternatives/) # YouTube User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 944 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 743 reviews (79%) - 4 stars: 164 reviews (17%) - 3 stars: 33 reviews (3%) - 2 stars: 2 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - The platform also supports a wide range of creators and formats, from short clips to long-form educational and entertainment content, making it highly versatile for different user needs. - I appreciate most is the incredible richness of available content, I can find detailed tutorials to fix almost anything or follow complete courses on a variety of topics. - I enjoy the high video quality, personalized recommendations, and features like playlists, live streaming, and shorts. ### Most mentioned cons - Ads they add a lot of add in the past i was 1 ad per 4 videos now you have to watch 3 ads between two videos and that's not good for me - One of the biggest drawbacks of YouTube is the number of ads, which can interrupt videos and affect the viewing experience. - Additionally, the recommendation system can sometimes show irrelevant or inappropriate content, and it’s easy to spend too much time watching videos due to autoplay and endless recommendations. ## YouTube customer reviews Showing reviews 1-25 of 944 (page 1). ### Youtube reveiw - Overall rating: 5/5 - Reviewer: Megan M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros What i like the most about youtube is i can listen music or watch a video on how to do something new #### Cons What i don't like about youtube is adds and having to pay for premium or how it always ask if i want to do premium --- ### Satisfied with YouTube - Overall rating: 5/5 - Reviewer: Alexis S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I am frustrated with YouTube for the ads but satisfied with everything else. The ads can be tiresome because there is many. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about YouTube is the variety of shows, music and creativity that they provide to everyone. #### Cons What I like least about YouTube is the ads. I think there should be no ads or shorter ads that way the listening continues smoothly. #### Reasons for switching to YouTube I switched apps to give me a better variety in music. --- ### Should be for the People, Not Corporate Lords - Overall rating: 2/5 - Reviewer: Essence W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I love the ease of use and quality of content YouTube can offer from talented creators. I also like how easy it is to share #### Cons There is so much AI slop and so many restrictions and monetization cutoffs for quality creators. An unfair platform --- ### The good and bad sides of YouTube - Overall rating: 3/5 - Reviewer: Tri W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, YouTube is a very good platform with a lot of valuable content. However, some decisions, like excessive ads and lack of transparency with dislikes, negatively affect the user experience. I feel like the platform could improve by listening more to its users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros YouTube has a huge variety of videos and content creators. Each creator builds their own community, and the interaction through comments and likes makes the platform very engaging. I also like that creators can monetize their content and grow their channels over time. #### Cons There are too many ads, and the platform constantly promotes YouTube Premium to remove them. Another issue is moderation, which is mostly handled by AI and sometimes makes mistakes. Also, the removal of public dislike counts makes it harder to judge whether a video is actually useful or not. --- ### Youtube is definitely the best video channel so far. - Overall rating: 5/5 - Reviewer: Justin K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Youtube is nice in experience because deployment was easy and integration with other software tools is dorect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Youtube is the best video channel so far that outdos the rest because it has the best features when it comes to uploading videos and watching them. #### Cons Youtube is absolutely perfect hence pointing out a dislike against it is injustice hence so far no dislike. #### Reasons for switching to YouTube Youtube has better features than any other software hence best suitable. --- ### YouTube Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered In overall YouTube is best tool for creators like me since it is easy to use and doesn't charge fee to post your contact,I can say YouTube is excellent 👌 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros YouTube is very easy to use for both creators and viewers due their features of text overlay and also keep viewers interaction #### Cons To be honest I have not find any problem while navigating through the software,but Incase I ever find I raise a suggestion #### Reasons for switching to YouTube There was some missing features and some limitations --- ### Great for video sharing, not good for starting out - Overall rating: 4/5 - Reviewer: Ben G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with YouTube was fine, but does not help with business much when it comes to attracting actual paying customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that YouTube is free and the most accessible video sharing community, and gets you paid through ads, and can even help you advertise your own business. #### Cons I do not like that YouTube is very harsh with people starting out, leaving your videos with barely any views and no way to promote them without paying a huge amount of money upfront for ads, which hardly ever give a result. #### Reasons for choosing YouTube YouTube was deemed to be much more accessible and popular with clients and found that it had the best success. --- ### Simply The Best For Video Content - Overall rating: 5/5 - Reviewer: Dana P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I love using YouTube both for personal use and to share videos from my clinic. I've been a user nearly from day one and its my favorite way to watch and share content. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Its so easy to view and upload content. YouTube's algorithm for tailored content is amazing. Its also very easy to share videos (of my own creation and other videos I view) to others. #### Cons YouTube does have quite a bit of ads much too frequently. Sometimes its hard ot focus on a lengthy video if there's multiple ads. --- ### YouTube Review - Overall rating: 4/5 - Reviewer: Dean D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Great tool for videos, content, information, and posting our company videos to the audio. Very easy to produce and upload videos. #### Cons It is unfortunate when they decide to flag you, or label you just because of a political agenda, etc., and your account gets shut down. --- ### A Complete Video Platform - Overall rating: 5/5 - Reviewer: Matty S. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. YouTube has become much more than just a video platform. Today, it offers a wide variety of content, whether for learning, entertainment, or keeping up with the news. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The video catalog is extremely rich and freely accessible. The recommendations are often relevant and make it easy to discover interesting content. The playback quality is generally very good. #### Cons The frequent presence of ads can interfere with the experience, especially without a subscription. The algorithm can sometimes be repetitive and keep suggesting similar content over and over. --- ### Reliable platform for videos and tutorials” - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I use YouTube mainly for content creating and learning. It has helped me improve my knowledge in different areas without paying for courses. However, ads and distractions can sometimes be frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros YouTube is one of the best platforms for both entertainment and learning. It offers a huge variety of content, from educational tutorials to music, news, and entertainment videos. The platform is very easy to use, and you can access it on almost any device, including mobile phones, tablets, and computers. Another major advantage is that YouTube allows users to create and upload their own content, making it a powerful tool for content creators and businesses to reach a global audience and also make money through content creation.. It is also free to use, which makes it accessible to millions of people worldwide. #### Cons One of the biggest drawbacks of YouTube is the number of ads, which can interrupt videos and affect the viewing experience. Some content on the platform can also be misleading or of low quality since anyone can upload videos without strict control.Additionally, the recommendation system can sometimes show irrelevant or inappropriate content, and it’s easy to spend too much time watching videos due to autoplay and endless recommendations. --- ### Helpful and informative,with some distractions. - Overall rating: 4/5 - Reviewer: Celicourt A. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Youtube has been very positive. It’s an excellent platform for learning, getting news, and discovering content, even though ads and distractions can sometimes be an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like most is that Youtube offers endless free content for learning and staying informed,and it’s very easy to use. #### Cons What I like least about Youtube is the frequent ads and how easy it is to get distracted by unrelated content. --- ### Youtube - World of Video - Overall rating: 4/5 - Reviewer: Brett C. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Good. I use it often for entertainment, comedy, music, study, research, and random stuff that pops into my feed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros You can find videos on almost any subject, and so much awesome music content! I have made some great personal and public playlists. #### Cons Imagine you're completely immersed in a song, the melody washing over you, the lyrics resonating with your emotions. You're lost in the rhythm, perhaps even humming along, when suddenly, jarringly, the music cuts out. The carefully crafted atmosphere shatters, replaced by a loud, often unrelated advertisement. This sudden intrusion of commercials mid-song is not just an interruption; it actively destroys the carefully cultivated musical vibe. It disrupts the flow, breaks the connection you felt with the artist and their creation, and leaves you feeling frustrated and disconnected from the experience. The seamless journey you were on is now fragmented, leaving a lingering sense of annoyance that can taint your enjoyment of the music even after the song resumes. The immersive power of music is diminished, sacrificed at the altar of commercialism. --- ### YouTube is amazing - Overall rating: 5/5 - Reviewer: Anthony T. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I use the app virtually every day since I adore it. YouTube has everything, including movies, podcasts, and cookery tutorials. I also really enjoy watching the shorts on YouTube. I believe that everyone in my vicinity utilises YouTube, which is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I adore YouTube. It's one of the simplest and most fundamental apps that you can't live without. You can watch anything and everything on YouTube with this app, and the majority of the content is free. YouTube offers a variety of features, including audio, subtitles, easy uploading, and varying quality. It is wonderful software for both content makers and the watchers. Never really had a problem with YouTube thus never used customer service. #### Cons To be honest, YouTube's advertisements are the most annoying feature. However, the premium function can be used to get rid of it.It's a little annoying, but not a huge deal. --- ### Quiet Good - Overall rating: 4/5 - Reviewer: Wee Kiang O. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My experience is quite good and I am also a subscribe which I can watch without advertisement at all. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It teach me a lot of tutorial and can learn especially the product I purchased, and it help me alot. #### Cons Learn all the thing I am interested and even sometime I can watch movie and listen to songs I like.. --- ### My awesome experience on Youtube - Overall rating: 5/5 - Reviewer: Charlie H. - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience on YouTube. It is such a great social media platform where I stream live videos, watching posted videos. It has a very high quality videos . They should just work on ads as it disturbs sometimes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the fact that it has a good quality videos. YouTube is very efficient in content creation. I like the fact that it has a lot of nice features like “link to TV “ features, background play feature, etc. I like the fact that it is very easy to use. I like the fact that video hosting is so easy to do. I like as it is so affordable #### Cons I don’t really like their customer support team because they are not easy to reach out to. I don’t like the too much of ads --- ### Majestic Beast. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It has been great, I go to you tube when something breaks and I need to fix, or if its something at work I dont understand. Or simply watching tv while cooking from youtube channel I follow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We can go to you tube for a any information we do not understand. It is very educational or entertaining. #### Cons I cant say I do not like much of you tube. Besides the ads I think the app is perfect. It has the oldies and the newbies. --- ### My awesome experience on YouTube - Overall rating: 5/5 - Reviewer: George J. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My experience on YouTube has been amazing. It has a lot of interesting features .I like as it is educational, relaxing. It has good quality videos with latest videos. It's just that ads is needed to be fixed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros - I like as it is so affordable - YouTube is very easy to use - I like as it has a very good quality videos - Reels are always fun to watch - It has a lot of helpful and interesting feature - I like the feature " Link with TV " - It is very efficient in hosting videos #### Cons - I don't like as their customer support team is diffult to reach out to - Ads is always disturbing while watching movies --- ### YouTube is Awesome! - Overall rating: 5/5 - Reviewer: Ruth D. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I love it! Great for building a following by providing users with Channels and allowing subscribers to get updates! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouTube’s content is amazing! So many videos on so many topics! It’s an awesome resource for how to, do it yourself, entertainment, history, food demonstrations, interviews and many more! #### Cons That you can’t upload only audio to a still frame. I had to use another software to be able to upload on YouTube. --- ### Amazing platform for both viewers and creators - Overall rating: 4/5 - Reviewer: Swagat G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I have used Youtube as a viewer and as a creator for years now. From both the perspectives I have had a great experience overall so far. Hoping to see new features from Youtube in the future. #### Cons I just wished as a viewer that they stop showing a lot of ads (mostly non-skipable ads). It becomes frustrating some times. The other thing I like least about Youtube is that you have to purchase their membership for you to be able to download videos. That's so funny!! --- ### The only platform I used every single day! - Overall rating: 5/5 - Reviewer: Ella P. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I really love Youtube, I used it as a form of entertainment when I was a kid and a teenager, now as an adult, it is not just a form of entertainment but also a source of new knowledge and learnings! I can find anything I wanted to learn from there and do learn so much more that I asked #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am starting a business in which I only know the technical stuff, like managing it and all the complicated part of the business, but not the creation part. Youtube has been the best source of learning materials I could ever ask, it really is my favorite thing and I am pretty much there every single day. #### Cons It would be nice to have more recommendations that I really would definitely watch or be curious about. I would also love to see more content creators that need support in terms of subscribers and viewers. --- ### amazing youtube - Overall rating: 5/5 - Reviewer: Akinwale R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered nice experience ... youtube is so amazing , I love to watch videos on it on a daily basis because the platform is so interesting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like as youtube is very easy to use . It has a very beautiful interface. I like its many interesting features. #### Cons the only challenge Am having on youtube is about its too much of ads which I find disturbing while using it. --- ### Using YouTube for professional Growth - Overall rating: 5/5 - Reviewer: Vicente C. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with YouTube remains highly positive as a go to platform for research, learning and professional training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The thing I like about YouTube is how it serves as a free resource for research, learning and professional training. #### Cons The thing I dislike about YouTube is the recommendations often prioritize sensational Shorts, or clickbait contents reducing effectiveness as a learning tool. --- ### My experience on YouTube - Overall rating: 5/5 - Reviewer: Joe A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My experience on YouTube has been a good one. YouTube has been my favorite streaming platform. It has so many user friendly features. I enjoyed spending my time on YouTube ! . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Its background play feature - It is totally free - Quality videos - Its wide selection of content - Its “ Link to Smart TV “option #### Cons - Risk of misinformation - Too many ads some of the time - Copyright - Inappropriate contents - It can be addictive --- ### A must-have platform for content creators - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. YouTube's resources for content creators is very informative and readily available. The features that YouTube provides content creators are very useful and effective when it comes to promotion of content and audience reach. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros YouTube is an excellent source of educational, and entertaining material. It is also an excellent platform for content creators to build an engaged audience through their content. #### Cons Copyright claims are handled in an overly robotic, or automated fashion. It can be a difficult process to prove your content is your own if another business claims your content as their own. ## More reviews [Next reviews](https://www.softwareadvice.com/closed-captioning/youtube-profile/reviews/?page=2) --- YouTube Reviews, Pros and Cons - 2026 Software Advice