--- title: "Acefone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Acefone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Acefone is a good fit for you!" source_url: "https://www.softwareadvice.com/cloud-communication/acefone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Acefone](https://www.softwareadvice.com/cloud-communication/acefone-profile/) / Acefone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-communication/acefone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-communication/acefone-profile/alternatives/) # Acefone User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 135 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 110 reviews (81%) - 4 stars: 14 reviews (10%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 9 reviews (7%) ### Most mentioned pros - I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. - He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. - I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. ### Most mentioned cons - Extremely poor service, I have used thier service for 20 days along with thier another company called TheRealPBX, the call drops very frequently, and they might be transferring those calls illegally to somewhere else, when I submitted the tickets rergarding breaking voice and call issues, along with recording all they will do is, do a ping test to one of thier voip servers and would do a test call every time. but the issue is, they use thier own DID for Test call, which is from vonage while they provide a third party Toll free number when you opt for thier service, and as they are hosted probably, in the same servers, the issue wont show up, no matter how many recordings you send, they will ignore it and ask to send them again, and again will keep repeating Ping test and test call, while marking the ticket resolved just by test call. - Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. - I am trying to cancel my plan but some mysterious department has to do it but i can never get them on the phone. ## Acefone customer reviews Showing reviews 1-25 of 135 (page 1). ### Great service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good Integration with HubSpot. It was pretty convenient. #### Cons The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well. #### Reasons for choosing Acefone Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people #### Reasons for switching to Acefone It was complicated to integrate with HubSpot #### Vendor response Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone Replied July 2021 --- ### Awesome support - Overall rating: 5/5 - Reviewer: Ian C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Awesome! Aman was so helpful and really understood the needs of our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How helpful the support was in setting up the system #### Cons That the call quality wasn't so good but found out this was because we were using the wrong software --- ### United States Customers Stay Away - Overall rating: 1/5 - Reviewer: Eric R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Horrible, waste of time, and a complete frustration #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros 1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email. #### Cons 1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST #### Reasons for choosing Acefone Acefone had great reviews. Which I am now assuming are mostly fake. #### Reasons for switching to Acefone IOS Application had bugs #### Vendor response Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone Replied January 2022 --- ### cheap calling and quality services - Overall rating: 5/5 - Reviewer: israr a. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered i have been using them more than two years had no complain #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros perfect voip services both countris uk and usa #### Cons so far no cons found in their system recommend their services #### Reasons for choosing Acefone bonline #### Vendor response Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone Replied November 2022 --- ### Very professional Team - Overall rating: 5/5 - Reviewer: Philburt M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges. #### Cons Nothing right now about the platform. Happy service --- ### Buyer beware - Overall rating: 1/5 - Reviewer: Vernon N. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They were eager to set up my account, that is about it #### Cons When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider. I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently. I regret ever choosing Acefone. Beware! #### Reasons for switching to Acefone Unlimited minutes. And auto call attendant. --- ### Acefone Review - Overall rating: 5/5 - Reviewer: Gordon R. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard. #### Cons Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low. #### Reasons for switching to Acefone Moved location. #### Vendor response Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone Replied May 2021 --- ### Acefone Review - Overall rating: 4/5 - Reviewer: Khawar S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Support was nice and application works smooth #### Cons I have just started using it so cannot comment #### Vendor response Hi Khawar, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone Replied June 2022 --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really great customer service so far, onboarding fast and easy and simple to navigate around the portal, definitely recommend. #### Cons I haven't found any issues so far, it's useful for what we require it for. #### Reasons for choosing Acefone Cheaper and had better reviews #### Vendor response Thank you for choosing Acefone and sharing your positive experience with us. We take pride in our onboarding process and are glad to hear that your experience was pleasant. At Acefone, our teams work diligently towards developing the most user-friendly solutions at highly competitive prices, so you can start improving your business communications instantly. If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at contact@acefone.com. ~Team Acefone Replied July 2021 --- ### Won't let me cancel without justification - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Impossible to cancel. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked the price of this service and the reviews were good. #### Cons 5 days after payment this was not set up and there was no contact from the provider. I asked to cancel the service and get a refund. In the two since since, I've received 7 phone calls and 9 emails asking me to justify why I wish to cancel. After the 5th email I said I wanted to cancel, I didn't want to explain myself and if they kept calling and emailing to ask me to do so, I would write an online review to advise others this is what can be expected. #### Vendor response Hello, We sincerely apologise for the inconvenience. We will be connecting with our internal team ASAP to understand the cause behind the delay in cancellation. We would like you to give us another chance; we will do everything possible to make up for the unpleasant experience. If there's anything else you'd like to share, reach out to us at contact@acefone.com or call us at 0800-084-3663. - Team Acefone Replied November 2022 --- ### Avoid this organisation ! - Overall rating: 1/5 - Reviewer: ross s. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Horrific - such that i will shortly be making a complaint in-person to a UK based company director, at a time to suit me. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing to like - it simply does not work, which for a medical supplies business is critical. We have been advised by them recently as we are unable to accept calls on our mobiles that it has to go through a PC, meaning someone has to sit at a PC 24/7 as we are a 24/7 business. #### Cons If you employ your business - prepare to have your company driven into the ground by this outfit disabling your ability to communicate with old and new customers alike. --- ### Fantastic Onboarding Support - Overall rating: 5/5 - Reviewer: Marilu N. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like all the services I need for my business #### Cons I like everything about the service , I havent use the service that much but so far I know is going to be great for my business --- ### Great cloud based Telephony Product to be given to our Customer Service team located off shore - Overall rating: 5/5 - Reviewer: Prameya U. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Price and easy set up telephony system to our customer service team which we are planning to set up offshore. Monthly Renewal of Price plan. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incoming and Outgoing calls through any device through mobile app and Web based. No Telephone hardware requirement. Cloud based with real time analysis Integration with a wide range of leading CRM's available in the market. #### Cons Need Integration with Accounting software Quick books. #### Vendor response Thank you for choosing Acefone and sharing your valuable feedback with us. We are proud to put our customers first---which is why we guarantee reasonable pricing and an easy set-up process. At the same time, we are happy that we were able to help you streamline and optimise your communication process. We plan to integrate Acefone with more CRMs and help-desks in the future. An integration with QuickBooks is certainly on the calling cards. In the meanwhile, do take advantage of our current list of 15+ integrations including Zoho, HubSpot, Bitrix24, etc. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone Replied April 2021 --- ### Excellent Customer Support by [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Shamsul A. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Execellent customer care and technical rendered by [sensitive content hidden] I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. #### Cons I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this. --- ### great - Overall rating: 5/5 - Reviewer: phillip f. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great product. works well. customer service is great, [SENSITIVE CONTENT HIDDEN] is very helpful #### Cons sometimes the recordings are a little laggy and not clear. #### Vendor response Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that you found our product and customer service up to your expectations. We want to help you solve the issue you face with recordings. Do share more details by dropping an email to contact@acefone.com or calling us at 0800-084-3663. In the meanwhile, we will forward your concern to our product team. ~Team Acefone Replied April 2021 --- ### Follow up call with [SENSITIVE CONTENT] - Overall rating: 5/5 - Reviewer: Kenneth S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered So far, so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setup and working with Acefone customer reps #### Cons Haven't found any yet problems or anything negative. I just signed up for the service yesterday and today am forwarding the setup details to the person who will use the service daily. #### Reasons for choosing Acefone Good customer reviews, good price and they provided the exact service I required with flexibility #### Vendor response Hello, Thank you for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you found our support team helpful. We spend a great deal of time improving their skills to cater your needs better and faster. We look forward to hearing from you in the future. Also, feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone Replied November 2022 --- ### Great new phone - Overall rating: 5/5 - Reviewer: Stewart E. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to install and use. Help for on boarding brilliant. #### Cons So far all good, no issues. Working smoothly. #### Reasons for switching to Acefone Cost #### Vendor response Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we work for our customers to provide you with the best experience at priority. That's why our support team works round the clock to ensure that. If there is anything else that you'd like to know about, we are always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone Replied November 2022 --- ### Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN] and his colleagues - Overall rating: 5/5 - Reviewer: Minu D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service. #### Cons The functionality of the software is much more than I needed and that is why I could not find the negative point. #### Reasons for choosing Acefone The overall functionality and the set up team. #### Reasons for switching to Acefone Better price and better product #### Vendor response Thank you for choosing Acefone and sharing your valuable feedback with us. Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone Replied April 2021 --- ### Must use app for remote users - Overall rating: 5/5 - Reviewer: Tushar S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the features are great and the ease of using and understanding each feature. #### Cons Integration to Oracle is not there, as I'm using the Oracle. But still they have inhouse CRM which is good too. #### Vendor response Hello Mr Mark, Thank you for your review. At Acefone, we're all about you. We spend a lot of time enhancing our customer services so that you can enjoy them effortlessly. We are happy to serve your needs through our solutions and also glad that you liked our feature-rich application. If you feel the need to get in touch with us for anything, reach us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone Replied November 2022 --- ### Acefone Review - Overall rating: 5/5 - Reviewer: Sreeshyam C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Acefone has a great Customer Support and the pricing is very much reasonable #### Cons Setup time was a little longer than expected but they covered all the requirement with Support #### Vendor response Hi Sreeshyam, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read your kind words. We have taken your feedback on the setup time and are constantly working to improve the process to make it easier for customers to get onboarded quickly. Our support team spends considerable time walking everyone through our services in detail. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone Replied June 2022 --- ### Customer Service Experience - Overall rating: 5/5 - Reviewer: Shamsul A. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Good customer service, problem solved promptly. Very much delighted #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Customer Service. [SENSITIVE CONTENT] was very helpful #### Cons Customer Service Experience. Very much delighted #### Reasons for choosing Acefone Very much delighted, Good customer service #### Reasons for switching to Acefone Price and features #### Vendor response Hello Mr Shamsul, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our customer support services. It is words like these that motivate us to keep up with the hard work and continue towards even better services. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663 in-case you have any queries to be resolved. ~Team Acefone Replied November 2022 --- ### Onboarding From [SENSITIVE CONTENT] was excellent. - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT] was excellent, very knowledgeable, diligent and patient. Keep us the good work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Excellent voice clarity, stable application and no freezing. #### Cons The software does not allow copying and pasting of numbers. #### Reasons for switching to Acefone Technical issues with other service. #### Vendor response Thank you Mr Joe for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible. We are glad you found our onboarding session helpful & we'll also try to work on your suggestion as soon as possible If you face any queries, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone Replied November 2022 --- ### Services and Support - Overall rating: 5/5 - Reviewer: Ravi Shekhar M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am using this services from past three months. Support system is great and i also have great experience #### Cons Support team and sales team is very good. we get the responses in very short time frame. #### Vendor response Thank you Ravi for choosing Acefone and sharing your valuable feedback with us. Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive. If there's anything else you'd like to share drop us an email at contact@acefone.com or at 0800-084-3663. ~Team Acefone Replied May 2021 --- ### Acefone telecom solution - Overall rating: 5/5 - Reviewer: Jatinderpal S. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Acefone has been super easy to setup and is feature rich. [SENSITIVE CONTENT] has been a thorough professional and has in-depth product knowledge to address my every query. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cost effective solution that is easy to setup and is feature rich #### Cons I did not find anything to dislike this thus far #### Vendor response Hello Jatinderpal Thank you for your positive feedback! At Acefone, we always strive to provide our customers with the best experience possible. We are glad you found our services helpful. If you face any issues related to the services, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone Replied November 2022 --- ### Feedback - Overall rating: 5/5 - Reviewer: Sania M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered very good as the staff are friendly and very helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how sophisticated it is and easy to use/understand #### Cons there is nothing that i did not like about he software. #### Reasons for choosing Acefone Acefone provided the service i really needed for my business. #### Reasons for switching to Acefone Shell energy does not provide a VOIP service #### Vendor response Hello Sania, Thank you for your valuable feedback. Our team focuses on providing the best customer service in the business to help customers like you. If you have any further questions, you can always reach out to us at contact@acefone.com or give us a call on 0800-084-3663. ~Team Acefone Replied November 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/cloud-communication/acefone-profile/reviews/?page=2) --- Acefone Reviews, Pros and Cons - 2026 Software Advice