--- title: "BroadVoice Cloud PBX Software Reviews, Demo & Pricing - 2026" description: "Review of BroadVoice Cloud PBX Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/cloud-communication/broadvoice-cloud-pbx-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / BroadVoice Cloud PBX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # BroadVoice Cloud PBX Review From $10-$23/month Free trial 3 plans Wondering if BroadVoice Cloud PBX is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BroadVoice Cloud PBX 4.4 [(30)](https://www.softwareadvice.com/cloud-communication/broadvoice-cloud-pbx-profile/#reviews) Pricing Starting at $10.00 per user per month ### About BroadVoice Cloud PBX BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number. Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively. Our suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers. A full suite of essential features: Unlimited International Calling - Call globally to over 200 countries without overages. Call Recording - Includes 500 MB of storage per seat. Auto Attendant - Manage your company call menus from the admin panel. Team Collaboration - Messaging and soft-phone abilities to collaborate from anywhere. Call Analytics - Track inbound call breakdown, origin and demographics. Mobile App - Call recording, text, SMS from b-hive app. One Number - One number for calls, faxes and text messages. SD-Wan - Make your network VoIP ready and ensure call quality. Call Paths - A cost-effective pricing option for limited call volume. Bursting... \- Instantly expand your call capacity so there’s never a busy signal. Visual Voicemail - Speech-to-text lets you read voicemails from anywhere. Virtual Fax - Send and receive faxes by email. Wondering if BroadVoice Cloud PBX is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## BroadVoice Cloud PBX User Interface ## Popular BroadVoice Cloud PBX Alternatives Main Product BroadVoice Cloud PBX 4.4 [(30)](https://www.softwareadvice.com/cloud-communication/broadvoice-cloud-pbx-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 4.10Value for money - 4.31Customer support - 4.33Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11144)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14671)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.54Functionality Pricing Starting at $14.99 per month Get Price ## BroadVoice Cloud PBX Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Metered $10.00 per user, per month Plan includes: - Call Forwarding - Call Park - Domestic $.029/Min - Find Me/Follow Me - Hot Desking - Mobile App - SMS $.01/Message - Voicemail-to-Email Notification - Web Portal Standard $18.00 per user, per month Plan includes: - Call Forwarding - Call Park - Communicator - Domestic $.029/Min - Find Me/Follow Me - Hot Desking - Local DID - Mobile App - No-Cost SMS - SMS $.01/Message Read More Pro $23.00 per user, per month Plan includes: - Call Catch - Call Forwarding - Call Park - Call Recording - Communicator - Communicator + Video - Domestic $.029/Min - Find Me/Follow Me - Global Extension - Hot Desking Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BroadVoice Cloud PBX Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of BroadVoice Cloud PBX Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Audio/Video Conferencing Automated Attendant Automated Routing Calendar Management Callback Scheduling Call Center Management Call Conferencing Call Disposition Call List Management Call Logging Call Queues Call Reporting Call Routing Call Screening Call Tracking Chatbot Chat/Messaging Collaboration Tools Communication Management Conferencing Contact Database Contact Management Customizable Branding Customizable Caller ID Customizable Reports Employee Directory Employee Scheduling Fax Management File Sharing File Transfer For Call Centers Interaction Tracking IVR Labor Forecasting Live Chat Meeting Management Mobile Access Monitoring Multi-Channel Communication Multi-User Collaboration On-Demand Recording Online Voice Transmission PBX Performance Metrics Purchasing & Receiving Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Recording Reporting & Statistics Ring Groups Role-Based Permissions SIP Trunking SMS Marketing SMS Messaging Text to Speech Third-Party Integrations Two-Way Audio & Video Unified Communications Video Call Recording Video Conferencing Virtual Call Center Virtual Extensions Voicemail Transcription VoIP Connection ## BroadVoice Cloud PBX Integrations Microsoft Outlook Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review ## BroadVoice Cloud PBX User Reviews ## BroadVoice Cloud PBX customer ratings - Overall rating: 4.4/5 - Total reviews: 30 ### Rating distribution - 5 stars: 22 reviews (73%) - 4 stars: 4 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 3 reviews (10%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.1/5 - Customer support: 4.3/5 - Functionality: 4.3/5 --- Have you used BroadVoice Cloud PBX and would like to share your experience with others? ### Best - Overall rating: 5/5 - Reviewer: Kate S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use and set up! The service was so easy to get started with #### Cons There is nothing I would add! It is just what we need! #### Reasons for switching to BroadVoice Cloud PBX Difficult to use --- ### Meets our needs. - Overall rating: 4/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is nice that we are able to use it even with everyone working remotely. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that we can control our phone system from one central online location. #### Cons The administrative side of it doesn't seem quite intuitive. It takes me awhile to find what I need, I feel the menus could either be clearer or better labeled. Or.... perhaps it is just user error. #### Reasons for choosing BroadVoice Cloud PBX Not sure. A previous IT person chose this product. --- ### Be very careful, the support is terrible - Overall rating: 2/5 - Reviewer: Donald K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke! #### Cons Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract. #### Reasons for choosing BroadVoice Cloud PBX They were very good sales people, led me to believe they could meet me needs. The platform could be nice if it worked as it should. There were also several features that do not work that I was told would. Just a terrible experience. #### Reasons for switching to BroadVoice Cloud PBX My phones were at "end of life" and I had to purchase new phones. Broadvoice was offering free rentals. --- ### Broadvoice Cloud is a perfect fit for our business - Overall rating: 4/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Switching over to a cloud based system was scary. Broadvoice made it simple and we will never go back! Customer service is great if we ever have questions or need changes made to our system. #### Cons The only issue I have with the phone app is not being able to have a clear connection to callers. This only happens when my cell service is not good, has nothing to do with Broadvoice. #### Reasons for switching to BroadVoice Cloud PBX We switched from traditional phone service so all outgoing calls would show one caller-id number. --- ### Broadvoice webinar review - Overall rating: 5/5 - Reviewer: Josh L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very positive and my customers love the b-hive platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service and the ease of use. #### Cons Just learning how to navigate the portal. --- ### Excellent phone system solution - Overall rating: 5/5 - Reviewer: Derrick S. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The online application is extremely user friendly. Phones always work great. Phones come ready to go! #### Cons Phone changes my settings every night. Other than that, it is great! --- ### Broadvoice's customer service is terrible. - Overall rating: 2/5 - Reviewer: Nick K. - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The product isn't bad but when issues arise their customer service is terrible. They have an app can use on your cell phone that allows you to forward your office phone to your cell phone. #### Cons I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude. --- ### Easiest setup...Ever - Overall rating: 5/5 - Reviewer: Nick L. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could. The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner. Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit. From start to finish, getting a new SIP Trunk with numbers ported took only two weeks. Server@Work will be doing business with Broadvoice again! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Customer Service has been refreshing - Overall rating: 5/5 - Reviewer: Jason L. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice. I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren. Jason #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Broadvoice - Overall rating: 5/5 - Reviewer: Jessica N. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is great. I always speak with friendly and helpful people every time we need help, especially [SENSITIVE CONTENT HIDDEN] who is always prompt with us. #### Cons I wish fax numbers could be saved so I don't have to type it out every time. --- Showing 1 - 10 of 30 Reviews Load More Reviews ## BroadVoice Cloud PBX Popular Comparisons [VoIP.ms vs BroadVoice Cloud PBX](https://www.softwareadvice.com/cloud-communication/broadvoice-cloud-pbx-profile/vs/voipms/)[Microsoft Teams vs BroadVoice Cloud PBX](https://www.softwareadvice.com/cloud-communication/broadvoice-cloud-pbx-profile/vs/microsoft-teams/)[Wildix vs BroadVoice Cloud PBX](https://www.softwareadvice.com/cloud-communication/broadvoice-cloud-pbx-profile/vs/wildix/)[Nextiva vs BroadVoice Cloud PBX](https://www.softwareadvice.com/compare/2683-Nextiva/vs/5407-broadvoice-cloud-pbx/)[Zoom Workplace vs BroadVoice Cloud PBX](https://www.softwareadvice.com/compare/5407-broadvoice-cloud-pbx/vs/101384-Zoom-Video-Conferencing/)[Twilio vs BroadVoice Cloud PBX](https://www.softwareadvice.com/cloud-communication/broadvoice-cloud-pbx-profile/vs/twilio/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **5** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **3** times Stuck Between Options? 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