# CallerDesk Software Reviews, Demo & Pricing - 2026 > Review of CallerDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/cloud-communication/callerdesk-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / CallerDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CallerDesk 2026: Benefits, Features & Pricing Wondering if CallerDesk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview CallerDesk 5.0 [(1)](https://www.softwareadvice.com/cloud-communication/callerdesk-profile/#reviews) Pricing Starting at $15.00 per month ### About CallerDesk CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-initiated calls and monitors sales activity. Key features include call routing using configurable directing strategies from and to anywhere, along with agent performance tracking and ROI optimization. For marketing and improving user experience, the software collects data on sales conversion statistics, call center service levels, and sales call lead ratings. Additionally, analytics generate insights into retargeting statuses, call-back priorities, and agent performance. For service efficiency, CallerDesk provides several call handling features. Toll-free cloud numbers, an app, and platform-based click-to-call solutions are deployable. Virtual numbers can be configured with self-service options to manage callers intelligently. Calls can be routed as required using time-based schedules and agent break data. Customer feedback may also be gathered using automated voice surveys. Wondering if CallerDesk is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## CallerDesk User Interface ## Popular CallerDesk Alternatives Main Product CallerDesk 5.0 [(1)](https://www.softwareadvice.com/cloud-communication/callerdesk-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LeadDesk](https://www.softwareadvice.com/contact-center/leaddesk-profile/) 4.8 [(13)](https://www.softwareadvice.com/contact-center/leaddesk-profile/#reviews) Ratings Breakdown - 4.69Ease of use - 4.69Value for money - 4.77Customer support - 4.54Functionality Pricing Starting at €99.00 per month Get Price Alternative Product [Freshcaller](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/) 4.0 [(35)](https://www.softwareadvice.com/virtual-assistant/freshcaller-profile/#reviews) Ratings Breakdown - 3.91Ease of use - 3.75Value for money - 3.79Customer support - 3.83Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price ## CallerDesk Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Basic $15.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CallerDesk Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of CallerDesk Access Controls/Permissions Activity Dashboard Activity Tracking API Application Management Auto-Dialer Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Tagging Call Tracking Call Transfer Campaign Management Client Portal Communication Management Computer Telephony Integration Customer Database Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Email Templates Inbound Call Center Interaction Tracking Knowledge Base Management Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Language On-Demand Recording Outbound Call Center Performance Management Performance Metrics Predictive Dialer Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Reporting & Statistics Role-Based Permissions Search/Filter Self Service Portal Service Level Agreement (SLA) Management Single Sign On SMS Marketing SMS Messaging SSL Security Surveys & Feedback Tagging Third-Party Integrations Unified Communications Voice Mail VoIP VoIP Connection Website Integration Widgets Workflow Management ## CallerDesk User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used CallerDesk and would like to share your experience with others? SB Siddhant B. Research 11-50 employees Used monthly for less than 12 months Review source Reviewed December 2021 Andro Caller Desk 5 Great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and quality of options that software provides. Cons: Nothing in general. User friendly software. Read More Showing 1 - 1 of 1 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare CallerDesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice