About Gupshup

Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected.

Gupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target ...


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2 Reviews of Gupshup

Overall rating

4 / 5 stars

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October 2021

Gorang from Razorpay

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2021

Experience with Gupshup

Overall experience is above expectations. I find entire team of gupshup very customer centric and readily available to solve problems.

Pros

1) The product is simple to use, the design of their console is very intuitive and easy to understand. 2) Their APIs are well designed and consistent. This reduced the engineering effort and investment.

Cons

Although design is very clean, I think folks can add more analytical tools for giving more insights on user behaviour, interaction and errors. This insight currently is made available on request basis.

Reasons for Switching to Gupshup

- good customer support - competitive pricing - vast product suite and offerings - tech first design and implementation

October 2021

Bilal Ahmad from indusind Bank Ltd

Company Size: 10,000+ employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2021

GupShup Services

Gupshup have every good team and support services.

Pros

very easy to use and very user friendly interface and easily we can integrated with other application

Cons

GupShup need to improvements on New enhancement on Product. till no issues on product ......... our suggestions in term of future improvement