PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work.

As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful.

No real problems with it. Configuring the call routing takes a bit of work.

Frustrating to say the least, I have Sales People that are not located in one office, but all over the world.

Our experience is very positive and if there is an issue it is resolved quite quickly.

Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs.

The original was a bit more difficult with less features.).

Easy set up due to strong onboarding/ Customer service. Integrates with many tools we use for our sales and support functions.

Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D.

The level of customer service really has been second to none and the guys delivering it are very knowledgeable and competent in their job.

The back end is extremely user friendly with almost full control over every aspect of the system without the need to contact support.

Great cost saving and customer support with accessible helplines.

Their Hubspot integration was also a big plus. The Call quality is also great with our Wifi connected laptops.

Excellent, responsive, thorough, professional. Robust low bandwidth employment system.

The call quality is excellent. The team at Nuacom are superb to work with.

Excellent quality calls with major cost savings.

The marketing facilities are excellent, the option to record conversations for training is very good.

It works incredibly fine. It's very easy to navigate the tools.

I think there is only one thing - there is no search option. Whenever I tried to look for previous messages I need to manually look for it - one by one.

This app helps us to communicate with offices outside the country, at a very low cost.

I am a business owner and the number of dropped calls, clients who could not hear me when I called, bad connections and more really hampered more than helped.

The calls are of very good quality, you can also send text messages, better than other systems we had tried before.

The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use.

It is useful for making calls because it has good audio quality. It fulfills what it promises at the beginning and it is useful to have a telephone line from the United States or Canada.

My biggest dislike is the difficulty I have had in getting assistance in porting my number out now that I have decided I'm done.

I love the idea that it's like a virtual cellphone for us- recruiters working offshore.

Customer support not professional. Porting department didn't answer, not respond.

This is inconvenient for people I know and can call back, but devastating if I'm trying to conduct business. Every update brings a litany of unexpected behavior and new errors, especially on mobile.

This software has great business features. Has an auto attendant feature that is fully customize-able and has a great after hours functionality.

I enjoyed it, I appreciate being able to try the trial and.

Customer service is not responding to emails or phone calls. Instructions online to cancel account are incomplete.

At times the app has logged me out without me realizing it and during the times that it is not actively signed in I can miss calls and messages from clients.

It can be glitchy at times and drop calls. Also, I have noticed that sometimes texts do not appear in the order they are sent/received which can make things confusing.

I love the ease of use and the ability to text at will.

Overall, this software gets the job done for a decent price. My only complaint is that I have to click around more than I would prefer to get it set where I want for call flow.

I am overall happy with my experience with line 2. It helps a lot keeping everything organized.

I chose Line2 because it's pricing was competitive. I use this for my business only, so I like that I can track my business related calls and messages apart from my personal correspondence.

Euro

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.


Key features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.


NUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.



LongDescription

Real Time Analytics

Call Duration

Call Volume

Call Transfer

Inbound Reporting

Access Controls/Permissions

SMS Messaging

Employee Directory

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Communication Management

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

VoIP

File Transfer

Call Routing

Multi-Location

Virtual Extensions

Call Queues

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Survey/Poll Management

Real Time Data

Inbound Call Center

Ring Groups

Customizable Caller ID

Phone Key Input

Hotkeys

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Predictive Dialer

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Multiple Parties

Outbound Reporting

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Who Answered Log

Voice Customization

Call Tracking

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Campaign Management

By-Extension Reporting

SIP Trunking

Automated Attendant

Commenting/Notes

Call Tagging

Pre-recorded Messages

Online Voice Transmission

Quality Management

Surveys & Feedback

Softphone

User Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

SSL Security

Single Sign On

Agent Interface

Auto-Dialer

Integrations Management

Automated Routing

Progressive Dialer

Data Import/Export

Call List Management

Text to Speech

Voicemail Transcription

Call Scripting

Role-Based Permissions

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NUACOM

Live Online

Documentation

Videos

US Dollar

Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking.


The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered.


Lin2’s messaging feature allows users to communicate with people one-on-one and with multiple groups via SMS, MMS and similar means.


Pricing is on a per month subscription basis. Support is offered via phone and email.



Call Screening

Multi-User Collaboration

Fax Management

Chat/Messaging

Video Conferencing

Live Chat

Line2 is offered across three pricing plans, outlined below.
Standard: $8.30/month/user (billed annually )and $9.95/month/user (billed monthly)
Pro: $12.45/month/user (billed annually) and $14.95/month/user (billed monthly)
Elite: $16.63/month/user (billed annually) and $19.95/month/user (billed monthly)

NUACOM vs Line2 Pro

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