OmniPCX Office RCE

RATING:

4.3

(3)

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Overview

Reviews

About OmniPCX Office RCE

OmniPCX Office Rich Communication Edition (RCE) is the cornerstone of Alcatel-Lucent’s OpenTouch Suite. It's suited for small to midsize businesses with up to 200 employees. An all-in-one networking solution, OmniPCX Office RCE uses a single infrastructure for voice and data services. Zero-touch deployment allows businesses to avoid many of the hassles involved in configuring phone systems, and phones and handsets can be connected wirelessly to avoid running new cables through office spaces. OmniPCX Office RCE offers unified communications and collaboration functionality for small to midsize businesses via desktop and off-site mobility applications. Users can dial out from mobile devices using their work numbers and access business telephony services while awa...

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OmniPCX Office RCE Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

Functionality

4.5

Most Helpful Reviews for OmniPCX Office RCE

3 Reviews

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Alejandro

Verified reviewer

Accounting, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2022

Excellent performance and a very clear listening experience

Support to customers, suppliers and third parties. Telemarketing to our customers facilitating networking.

PROS

The sound quality is very good and with no delay. It has many functionalities to operate in a way that makes it more enjoyable for both the caller and the call recipient. The integration and operation with Microsoft 365 is phenomenal.

CONS

They have no facilities or promotions to extend licensing. This is the reason why we do not extend more devices.

Reason for choosing OmniPCX Office RCE

For compatibility with IP DECT infrastructure. For integration with Microsoft 365 and compatibility with a greater number of operators.

Reasons for switching to OmniPCX Office RCE

The previous configuration required a VPN connection which was not stable and the support was not good.

Shahin

Management Consulting, 11-50 employees

Used daily for less than 12 months

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2017

OmniPCX

Wonderful performance and crystal clear voice quality

PROS

Excellent product and lots of third party integration and interfacing facilities. Eco cancellation voice quality call feels like you are besides me.

CONS

Costly and not open to any third party IP phone set. only third party certified hardware (IP Phone ) is permitted to use with extra license purchase.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2022

It was a good PBX but not anymore

It was a great PBX but, with remote workers, it's not an option anymore. It's true that is not expensive, but you must pay for everything you want, each extension, each meeting room, almost each functionality...

PROS

The sound quality is very, very good. The phones are very reliable and depending the model, with many options and configurations.

CONS

The license strategy is very old fashion, you must pay for everything. To use it remotely you'll need a VPN so it's not an option today with mny people working from home. It's very difficult to configure and to manage.