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MiVoice Business Solution vs Medallia Concierge

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Updated December 29, 2025

MiVoice Business Solution vs Medallia Concierge: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$20.99

per month

$179.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Reporting/Analytics
4.0
Call Routing
3.86
Call Transfer
3.86
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Integrations
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Meta for Business
Meta for Business
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Pros / Cons
  • Very consistent with little downtime once setup is complete.
  • Menus and setup can be difficult with areas seeming to be programmed different from other areas in the same system.
Read more
  • The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag.
  • At the time I did not like that multiple people could log in at the same time and chat back to the guests.
Read more
Ease-of-Use
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5
Value for Money
3.8/ 5
Highest performing feature
in the comparison
4.5/ 5
Customer Support
3.9/ 5
Highest performing feature
in the comparison
4.6/ 5
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad