--- title: "MiVoice Business vs Medallia Concierge - 2026 Comparison - Software Advice" description: "MiVoice Business vs Medallia Concierge - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/cloud-communication/shoretel-profile/vs/zingle/" page_type: "comparison" language: "en" publication_date: "2026-11-05" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / MiVoice Business vs Medallia Concierge Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated November 5, 2026 # MiVoice Business vs. Medallia Concierge: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated November 5, 2026 # MiVoice Business vs. Medallia Concierge: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/) [MiVoice Business](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/) 4.2 [(283)](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/reviews/) Starting Price $4.11per month Free trial: Available Free version: Not available Pros: - Phone Setup - Ease of Use Cons: - Call Management Who uses MiVoice Business Based on 283 reviews - Most common industries: Professional Services (12%), Manufacturing (9%) and IT & Software Development (9%) - Top use cases: Telephony (3%), Business Phone Systems (2%) and Call Center (1%) 61% of users recommend this product [](https://www.softwareadvice.com/conversational-marketing/zingle-profile/) [Medallia Concierge](https://www.softwareadvice.com/conversational-marketing/zingle-profile/) 4.5 [(117)](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) Starting Price $179.00per month Free trial: Available Free version: Not available Pros: Not enough reviews Cons: Not enough reviews Who uses Medallia Concierge Based on 117 reviews - Popular among: Small businesses - Most common industry: Hospitality, Dining, Event & Travel (36%) - Top use cases: Customer Engagement (4%), Customer Communications Management (3%) and Customer Service (2%) 86% of users recommend this product [](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/) MiVoice Business 4.2 [(283)](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/reviews/) [](https://www.softwareadvice.com/conversational-marketing/zingle-profile/) Medallia Concierge 4.5 [(117)](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) + Add product Add product ## MiVoice Business vs Medallia Concierge: At a glance * * * Product ratings at a glance | | MiVoice Business | Medallia Concierge | | --- | --- | --- | | Overall rating | 4.2
283 reviews | 4.5
117 reviews | | Ease of use | 4.1 | 4.5 | | Value for money | 3.8 | 4.5 | | Functionality | 4.2 | 4.4 | | Customer support | 3.9 | 4.6 | | Ease of deployment | 3.7 | 3.6 | Best in comparison Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 400 reviews from Call Recording * * * Automated Attendant 2.5 Call Monitoring 4.8 Call Routing 3.9 Mobile Access 3.4 Multi-Channel Communication N/A - Reporting/Analytics: 4.0 - Call Routing: 3.9 - Call Transfer: 3.9 - Caller ID: 3.8 Automated Attendant N/A Call Monitoring N/A Call Routing N/A Mobile Access N/A Multi-Channel Communication 5.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/) ## Reviews * * * Positive review: ZH Zachary H. Operations Support Retail, 501-1000 employees "Very consistent with little downtime once setup is complete." May 30, 2024 Negative review: ZH Zachary H. Operations Support Retail, 501-1000 employees "Menus and setup can be difficult with areas seeming to be programmed different from other areas in the same system." May 30, 2024 Positive review: Pie O. Premium Support Outsourcing/Offshoring, 201-500 employees "We were able to issue invites with the calendar integration through the usage of Micollab, which was effective and simple for attendees to utilize. As speakers used presentation slides to showcase their topic, the screen-sharing tool was the most useful to us." Jan 2, 2023 Negative review: LS Laura S. Sales/Marketing/Admin Building Materials, 51-200 employees "I spent more time troubleshooting issues with various employees than doing anything else. " Nov 11, 2022 Positive review: Pie O. Premium Support Outsourcing/Offshoring, 201-500 employees "We could view various participants in the multi-pane arrangement, and the various presenters could take center stage while presenting their own material. When players needed to be muted but inquiries could still be answered, the chat feature came in handy." Jan 2, 2023 Negative review: JF Jamie F. Asset Manager Transportation/Trucking/Railroad, 201-500 employees "Frequent outages and problems, terrible customer support, incredibly expensive and overpriced." May 23, 2022 [Read all reviews](https://www.softwareadvice.com/product/25391-MiVoice-Business-Solution/reviews/) Positive review: LM Lyn M. GM Hospitality, 201-500 employees "WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue." Dec 8, 2021 Negative review: MK Min K. Manager, customer experience Retail, 10000+ employees "When the reviewer selected wrong area, I can’t make a change." Dec 4, 2023 Positive review: KK Kim K. Manager Health, Wellness and Fitness, 11-50 employees "The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag." Sep 21, 2021 Negative review: CH Clara H. Hospice Coordinator Hospital & Health Care, 51-200 employees "At the time I did not like that multiple people could log in at the same time and chat back to the guests." Jun 7, 2023 Positive review: JD Javier D. Civil Engineer Education Management, 10000+ employees "I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay." May 14, 2021 Negative review: MS Michael S. Administrator Health, Wellness and Fitness, 11-50 employees "Emails to the sales person and custom service were ignored." Sep 20, 2022 [Read all reviews](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) ## Customer support * * * MiVoice Business Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available Medallia Concierge Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Not available 24/7: Not available Chat: Available ## Training options * * * MiVoice Business In Person: Not available Live Online: Available Webinars: Available Documentation: Available Videos: Available Medallia Concierge In Person: Available Live Online: Available Webinars: Not available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [Ringover vs MiVoice Business](https://www.softwareadvice.com/compare/25391-MiVoice-Business-Solution/vs/120988-ringover/)[Birdeye vs Medallia Concierge](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/zingle/) MiVoice Business vs Medallia Concierge - 2026 Comparison - Software Advice