This software is great because it syncs our data seamlessly between Hubspot and Zoho. We had pretty specific needs when we first began and Bedrock worked with us to determine the right syncs. Implementation was fairly easy and they made sure we understood the system and portal before letting us go on our own. What really stands out to me is their customer service! I was a little technologically challenged when we first started, and sometimes I still am. Everyone at Bedrock has been extremely helpful in getting my syncs to run properly. Whether you need them to help you create a workflow or need them to double check that your mappings are correct, they are quick to respond and quick to solve the problem.

What I liked least was the implementation. For me I found it to be difficult to set everything up. But, I believe it was more user error than it was Bedrock or their software. There are a lot of different items to be aware of with your sync and it can be difficult to wrap your mind around it. But, Bedrock is extremely helpful and patient if you're having difficulty.

Extremely positive and great customer service

Ability to trigger automated behavior-based marketing campaigns off of Salesforce call dispositions when Sales Reps are prospecting

It takes time to set up correctly with the help of support

The concept is excellent and it seems to work well with a one-way sync for many platforms. A few members of the support team have been helpful.

Where to start... we were misled from day one. Our particular integration scenario happened to be a unique situation for their team - our impression was that they had done integrations with these systems all the time ( they had, just mostly with other systems, and only in one direction). So that's enough to know that there are most definitely going to be issues. Given the team is based on the east coast, responsiveness is very subject to time zone. So time zone plus definite issues means problems take days/weeks to solve. Lastly, there are seemingly basic tasks that the platform just can't handle - it can't pull email records from Pipedrive. "you can integrate two CRM systems and share all the data... except email" -> not helpful and not disclosed during the sales process. I complained to their product manager... and I got back: "It wasn't specified it in the service agreement and have no plans to develop it, so we're not obligated to do it". In retrospect, we should have done more due diligence - that's very obvious. In the end, there was no information shared in the sales cycle that our situation was unique and that there may be limitations, the product ended up not working to our expectations, they relied on specific details in the contract to explain that our expectations were misguided, and ended up communicating all this poorly while not offering any helpful fix. Do you want to do business with a culture like this?

Overall, the experience has been underwhelming mostly due to the issue of less than stellar customer support.

Bedrock Data provides a good way to sync data between HubSpot and Microsoft Dynamics although sometimes the execution can be a little lacking.

The customer support can be hard to get a hold of since their is no main number to call and mostly done via email which can cause delays and issues in communicating the problem and identifying a solution.

Was easily able to reduce duplication in our records.

Really liked how this product paired our data across our systems and allowed us to avoid duplication--or triple records for that matter. The data sync process was also very smooth.

It was kind of costly. We only had three systems and departments to clean up data for so I am sure it would be very valuable for a business that uses many systems.

We use HubSpot, and BedrockData was integrated and it fed our HS data to reports and dashboards that we needed--we built our own reports which was a plus.

The Smart list feature was a little confusing at first.