Service is great. Reliability function always good. Customer service maybe 1-3 on a scale of 1-10.

I would say most of the services offered are great and reliability is top tier. No issues with services.

We’ll support and customer service is horrid. I love there services but if you need any support it get difficult. It’s usually a call center and they don’t care too much. People and sales reps constantly change. Customer service is the worst. A simple removal of service becomes a days job to weeks or months.

Overall is fine

The variety of the deals and plans for internet services.

The onsite tech visits. They are not formal and lack professionalism.

I have been working with CenturyLink or part of it for 20 years. It was originally Qwest and CenturyTel, and Qwest has always had billing issues. It seems the merger brought out the worst in both companies. Their customer support is non-existent, if you ever do need support get ready to spend a day on hold and being disconnected many times until you finally end up with someone who may be able to help, and then you will get disconnected again an lose all hope, I think it's their model. I often just ignore issues until they are critical because I don't have the time or patience to sit on the phone for hours. And this part kills me, no matter what number you press, what you say, who you say it to, as a business you will ALWAYS 100% of the time end up in the home call center every time you call. I have entered in our account number, said "BUSINESS" very clearly, and every time I end up in the home queue and then someone asks me every single question I just answered on the automated system.

They have an amazing service tech named [SENSITIVE CONTENT HIDDEN] who is the only one I ever call because he's the only one who gets things done. Phone service seems to work most of the time, just pray you never need tech support.

It's outrageously expensive in small markets, and they are often the only game in town so they can name their own price. We have small locations with 1-2 staff where we pay more for service than larger 30-40 people offices simply because they have cornered the market and there is no competition. They also often make you bundle to "save" buying services we never use.

I have nice affordable use of CenturyLink also with some issues like the other software

The most impaction feature is the security and have a lot of good functions for all the companies or users

The load balance is sometimes difficult to understand the app development have to make a chart with references or meaning

Decent, better than competitors but could be better and have more consistent Wifi speeds.

CenturyLink has no contract unlike Xfinity which is 12 month contract. And it also has 940 mbps down and up.

Wifi speeds is about 50mbps by default. If you plug in ethernet you can get to 940 Mbps. But from asking around, it seems like everyone is hard stuck to around 50mbps via Wifi no matter what. It could be the free modem they provided is just bad.

Aside CenturyLink's affordability, they honestly need to improve on their service and availability.

I like CenturyLink's pricing model and they don't hike up their prices unnecessarily

For about a month, we kept on getting service interruptions and that made us lose some valuable clients

Overall, it is good enough to continue using it. Price is reasonable and I like it.

This software is widely used. I have been using it for more than 5 years. It is okay. I don't necessary love it.

I experience some connection issues time to time. I would like to be more stability with this software system.

it worked well while i had it. liked the ease of use

Customer support is difficult. It was hard to get ahold of somebody when something went down.