This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

I love that we are able to set up different options for when our business is closed or for holidays.

The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

horrible

nothing about this service was good. From the sales team to the service. It's horrible

I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast.

Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

I would not recommend this to anyone even being a customer personal of Comcast for over 5 years this program needs to be reworked and not every IT department should be penalized over some other admins making mistakes on their configurations.

The only thing I like about this software is that once it is fully configured it is pretty much set it and forget it.

This list is long; For starters not allowing IT to fully control the phone is absurd. Working in IT I need to sit on their phone with the support to do the most basic things, like rebooting a phone REMOTELY! The response i received from a Support Rep was due to some IT admins screwing phones up in their company and calling for help was too much for Comcast to try and troubleshoot so they lock everyone out of remote accessing the phones. Next on the list is business hours scheduling. It is just very confusing and their was no documentation on configuring it in the admin guide or training before implementing. One final con that makes me regret this software is the lack of features and things you can do in other Vendors. Ring Central for instance allows IT to order a phone and pay through the portal and get invoiced after the phone is received without calling and waiting to speak to a representative. This you have to call the 888 number and verify your account then tell them you need a new seat one and give them all the user detail and then you wait 10 or more days to receive the phone and have the user created.