--- title: "Cisco Umbrella Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cisco Umbrella. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cisco Umbrella is a good fit for you!" source_url: "https://www.softwareadvice.com/cloud-security/cisco-umbrella-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Cloud Security Software](https://www.softwareadvice.com/cloud-security/) / [Cisco Umbrella](https://www.softwareadvice.com/cloud-security/cisco-umbrella-profile/) / Cisco Umbrella Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cloud-security/cisco-umbrella-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cloud-security/cisco-umbrella-profile/alternatives/) # Cisco Umbrella User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 19 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 11 reviews (58%) - 4 stars: 7 reviews (37%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (5%) - 1 star: 0 reviews (0%) ## Cisco Umbrella customer reviews Showing reviews 1-19 of 19 (page 1). ### Quality Cloud Protection - Overall rating: 5/5 - Reviewer: Leonardo M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My particular opinion is that it is a great tool from cisco since it is very intuitive. Also, Cisco adds a layer of DNS-based protection against malware, which is very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like the most about this device is its stability because it protects against malware and phishing in real time, and its stability in the cloud. organization. Besides the fact that the client interface is very intuitive. #### Cons Having used this kit myself, I have not found a single fault as it is very easy to set up. Also, apart from the fact that we only have to configure what and how we want to protect and add PCs, we are quite comfortable with this product. --- ### Adir Ben Hamo - Overall rating: 5/5 - Reviewer: Adir B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The deployment experience with Cisco Umbrella is notably smooth and fast—DNS-layer integration can be rolled out in hours, not days. For an organization with global sites, mobile users, and third-party contractors, Umbrella simplifies protection without requiring heavy infrastructure or VPN dependencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ambrella acts as the first line of defense by blocking access to malicious domains at the DNS level, before a connection is ever established. #### Cons This early-stage protection is vital in environments with legacy systems or remote operations (e.g., R&D labs, remote sites like Neot Hovav or Beit Shemesh). #### Reasons for choosing Cisco Umbrella Reason: Umbrella integrates natively with other Cisco platforms like SecureX, Cisco XDR, Meraki, and AnyConnect. Advantage: Enables centralized visibility, shared context across tools, and faster, automated incident response. CISO Value: Reduces operational complexity and leverages existing investments in Cisco infrastructure. Example: If you're already using Cisco Firepower, ISE, or AMP, Umbrella extends protection without --- ### Cisco Umbrella is a must have DNS security layer for any organization serious about protection. - Overall rating: 5/5 - Reviewer: Ben S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have fully deployed and have been using Cisco Umbrella on every device possible for over 6 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Cisco Umbrella provides a critical component of global DNS security by blocking malicious domains while making the deployment simple, easy to rollout, and across all platforms. #### Cons The only think I would dislike about Cisco Umbrella would be sometimes it is difficult to contact support. --- ### Solid Security Software with Room for Improvement in Support - Overall rating: 4/5 - Reviewer: Eli P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Cisco Umbrella has been positive. There are some negative changes that are expected when a smaller company is acquired by a large corporation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Cisco Umbrella effective helps prevent malicious activity and implement content filtering by utilizing DNS filtering. #### Cons Product support since the company was acquired by Cisco has been inferior to the level of support provided by OpenDNS. Forced integration with Cisco mobile client is unwelcome. --- ### Reliable Cloud-Based Security for Protecting Users and Network - Overall rating: 5/5 - Reviewer: Khimson L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Cisco Umbrella is a strong security solution for protecting users from malicious and inappropriate internet activity. Its cloud-based architecture makes deployment relatively simple, and the additional visibility into DNS requests and security threats is very useful for IT administrators. While the licensing cost and configuration complexity can be drawbacks, overall it is a reliable and effective layer of network security. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong cloud-based DNS security and web protection Helps block malicious websites, phishing, and malware Easy to deploy without installing hardware at every location Useful visibility into internet activity and security threats Good integration with other Cisco security products Effective for protecting remote users and devices #### Cons Can be expensive for smaller organizations Initial configuration can take some time Reporting and dashboards can feel overwhelming Some advanced features require additional licensing Troubleshooting DNS-related issues can occasionally be challenging --- ### Lastly, Set-and-Forget Security. - Overall rating: 5/5 - Reviewer: Garcia L. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve had fewer security issues and urgent calls. It’s saved us time and money, making our network safer with much less hassle. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Cisco Umbrella works silently at the background fending off threats, so I don't lose sleep over every new link my team discovers. Installation was a cakewalk, and daily maintenance requires seconds. The comfort is real. #### Cons Sometimes, the customer support is late to respond, and some of the antivirus choices took me forever to locate as a new user. --- ### Cisco Umbrella - Overall rating: 5/5 - Reviewer: Loganne Y. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy using Cisco and trust them with all patient information that is within the system and know that their information is protected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Cisco in our hospital across the board and it is well liked and acknowledged as user friendly and easy to use. #### Cons There isn’t anything coming to mind when I think of what I like least other than updates can sometimes take longer than expected. --- ### The best way to safety with umbrella - Overall rating: 5/5 - Reviewer: Ernesto B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For us, the particular use of this tool has been one of the best that we have been able to implement since it is very easy to use as well as providing us with an excellent security layer, although many similar products can be obtained, we had the opportunity to use cisco umbrella, which allowed us to improve gradually. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What we like the most about this tool are the web filters that it has since that option can be applied to different categories, in addition to that it has the option to block specific web pages. And not only that, but also the traffic and DNS services are of very good quality. #### Cons To be totally honest with the use we have had with this tool, we feel very happy during all this time that we have been using it. We have not found any errors in the product. --- ### Well worth the security - Overall rating: 4/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Cloud based so it is easy to manage, deploy and maintain. #### Cons The cost can be a little high but over all I believe it to be worth it. --- ### Cisco Umbrella - great web security gateway & Internet security tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Umbrella is great at providing visibility and security into our remote endpoints. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to manage and set up, great application support. Protects security for our remote endpoints. #### Cons Data leak prevention system is missing or inadequate. Reporting is too basic and generic. --- ### Cisco Umbrella Review - Overall rating: 4/5 - Reviewer: Andres S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Duo Security es una solución de muy alta calidad, ideal para empresas que priorizan la seguridad sin sacrificar la usabilidad. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Altísimo nivel de seguridad. Experiencia de usuario muy fluida. Adaptado al trabajo remoto y dispositivos personales. #### Cons Coste elevado en funciones avanzadas. Configuración inicial avanzada si se requieren políticas detalladas. #### Reasons for switching to Cisco Umbrella We sell now Cisco Umbrella so we swap the solution --- ### Un herramienta indispensable para la seguridad de la privacidad - Overall rating: 5/5 - Reviewer: daniel r. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Su protección eficiente contra amenazas del internet, usa el DNS para bloquear sitios de web maliciosos. #### Cons Una desventaja seria que dependiendo del tamaño y necesidad aumenta su costo --- ### Good URL - application filter for the money - Overall rating: 4/5 - Reviewer: Tom A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we're happy that we get what we pay for. We would love for the administration (copy policies, etc) to be improved and wish the reporting were better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's reasonably priced, offers critical DNS level protection, does an ok job at filtering web applications, fast/easy deployment #### Cons Reporting is not good, user forms for reporting issues do not convey enough/correct information to the administrators, cannot copy one policy to a new one #### Reasons for choosing Cisco Umbrella cost, better features #### Reasons for switching to Cisco Umbrella cost, DNS protection --- ### Good security app - Overall rating: 5/5 - Reviewer: Alejandro M. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Once you set it up works very good protecting you from potential threats. #### Cons Takes some time to set it up and could give you problems with other apps you have --- ### Cisco Umbrella - Overall rating: 5/5 - Reviewer: Corey C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered VPN establishment #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros It was easy to use and simple to connect to VPN #### Cons The timeout settings were annoying, but we figured out how to work around them. --- ### The best dns security on the market - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros A lot. We though we were blocking the most dangerous urls with our web filtering, but this is something else. You can see a lot of dns requests being blocked that the user is not even aware of. Also blocking newly seen domains as standard is a nice feature #### Cons There are still quite a few false positives, for example an auto discover request for what I presume is office365 --- ### Lot's of data, less visibility - Overall rating: 4/5 - Reviewer: Alexander M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The amount of information is great. The intell integrated within the product. #### Cons The product is not helping the client to resolve or find security issues.Same structure as firewall rules. --- ### ¿Cisco Umbrella es bueno para tu ciberseguridad? - Overall rating: 4/5 - Reviewer: Matias Adrian R. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Para mi punto de vista es un herramienta valiosa que cada empresa que maneja atención cibernética (atención al cliente) debería tener a su disposición. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Permite visualizar todo el tráfico tanto si están o no conectados por ende es un herramienta valiosa para ver el trafico cibernético. #### Cons Una desventaja que he visto es que al ser un herramienta con suscripción puede tener una consideración con el precio, esto influye bastante si el grupo de trabajadores es de mas de 5 personas, esto es debido a su precio establecido. --- ### Software muy caro para lo que ofrece - Overall rating: 2/5 - Reviewer: Pedro A. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros El filtrado web a traves de su DNS.El filtrado por categorías.Reconoce muy bien el software de cada ordenador. #### Cons Es posible saltartelo a traves de usar dns over https.Se debe usar en un entorno homogeneo en e que existan politicas de software.No es valido para centro wifis públicas o de educación. --- Cisco Umbrella Reviews, Pros and Cons - 2026 Software Advice