SiteLock

RATING:

3.1

(24)

About SiteLock

SiteLock is a cloud-based security platform, which helps accelerate website performance, conversions and protects the online business against hackers. Designed for all industries, the platform provides solutions for vulnerability management, database protection and compliance maintenance across all applications. Key features of SiteLock include search engine monitoring and spam blacklists, detecting malware and automatically initiating the removal process, protection of the WordPress database and vulnerability patching of core client management systems. SiteLock’s TrueCode (SAST), static application security testing module, helps find common vulnerabilities in all applications with in-depth analysis. Its TrueShield Web Application Firewall (WAF) filters out ma...

SiteLock Pricing

It is also available at $29.99/site/mo and $49.99/site/mo with additional features.

Starting price: 

$14.99 per month

Free trial: 

Not Available

Free version: 

Not Available

Content

SiteLock Reviews

Overall Rating

3.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

2.5

Functionality

3

Most Helpful Reviews for SiteLock

1 - 5 of 24 Reviews

User Profile

Traoré

Verified reviewer

Internet, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2022

Protect your website with Site Lock.

PROS

Site Lock is very useful, an excellent tool to protect against cyber threats.

CONS

Despite Site Lock is a very good tool it need to be upgraded. And can be less expensive for beginners.

Anonymous

1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2021

Great tool but pricing too expensive

Site Lock is easy to setup and the 24/7 support is great. If you are in a mind and your site is already hacked go to them now without pause. The service is solid and has worked and protected us from many attacks. The only issue was the DNS records changed and we missed the notification which caused some downtime. Support is the shining star at SIteLock.

PROS

The dynamic patching of old CMS systems is a life safer for sites that are out of date and can't update.

CONS

The price has gotten really expensive in recent years, this not a issue for a single site owner but for people with many sites to manage. I have seen prices go up a lot in recent years. The add more features but it is hard to justify the cost.

Reasons for switching to SiteLock

Client did like like Sucuri and was able to lock in good pricing to start.

Tom

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2021

An unethical company - They do not even follow their term of agreements

I agreed to a 12 month subscription 5 months ago with SiteLock due to my hosting service not being able to connect them properly to my Managed WordPress website. Ok, no problems. So I want to transfer the subscription from one site to another as the old site was killed for a new site after 5 months of use. Ok, no problem another 7 months to go. NOPE I have to sign for another 12 months of service. I asked why, they said it is in their term, of service that a new site is a new service. I reviewed the term of service with them on the phone and it is not stated that a transfer of domains starts a whole new service, not even covered. So I am forced to agree to another 12 months illegally breaking their term of service with me. That to me is a major breach of ethics for a security company. I can not trust that if a digital breach occurred I that I can trust their terms of the agreement for their liability. On top of that, I see I have to request 30 days prior to the contract ending that I wish to terminate the contract before renewal. I said, OK start the new 12 months and I am officially declaring that we will not renew. I was told I could not do that as it has to be 30 days prior. (Me venting - Not 365 or 29 days, 30 days exactly prior). I pointed out to the manager that she does not even know her terms of agreement twice and that I was not pleased at all. I would probably stay with them if they honored their agreements. This company has a decent product but they are unethical

PROS

They have a decent product but cannot be trusted.

CONS

They do not agree to follow their own terms of agreement. That for a security company is a major breach of trust.

Reason for choosing SiteLock

It was already part of my hosting package that got screwed up but trusted the hosting company.

Freddie

Environmental Services, 1 employee

Used monthly for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Multiple virus while having Sitelock

I've been in communication with Hostgator support for weeks, interacting with nearly a dozen support team members. Despite numerous claims that the PHP was terminated, it seemed like they were providing generic responses. It wasn't until I spoke with a supervisor who admitted to killing the PHP and mentioned that we could have done it ourselves. However, due to cloud hosting restrictions, we lacked access. Frustrated with the ongoing issues, I'm currently in the process of transferring all my domains away from Hostgator. Unfortunately, I'm facing challenges in this transition as well.

PROS

There were no pros to having Sitelock. It was a waste of my money.

CONS

I encountered multiple issues with viruses when using SiteLock. The first instance involved Hostgator support initially denying my SiteLock subscription, but eventually, the technical team was able to resolve the issues and fix my website. The second occurrence, more recently, resulted in my entire website going down.

Reason for choosing SiteLock

It was recommended by Hostgator support.

Ana Maria

Financial Services, 1,001-5,000 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2018

They have the most incredible customer service of any company

PROS

Sitelock was instrumental in helping us protect our commercial website. His customer service was quick and friendly.

CONS

Sitelock is much more superior than other companies. Your customer service made me feel like I was the only customer. I highly recommend this company